Called the retention department (888-211-4727, although I don't know if this is any different than calling *2), and was told (again very politely) that there was no way that Sprint Corporate can price match a third party retailer. She said the only way around it would be to return the phones to the Sprint store, eat the return fee, and re-buy from Best Buy. She agreed that this was silly, but there was nothing else they could do about it. So I don't know how people are getting this credit if they bought directly from Sprint, unless some stores are acting independently against corporate policy.
I will say the phone reps are much more knowledgeable and helpful than the store reps, even if they couldn't help me specifically.
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