I have to say that I too agree that Sprint does a good job of trying to help customers be happy. I also agree that once you get to the point where you tell them you are going to switch carriers, they really do try to keep you around. I got a couple upgrades from them for fair deals earlier than I should. I was serious though about switching and had some valid arguments. I was willing to pay for two upgraded phones and a higher plan and simply wanted to be able to do it early. After 7 years with them they agreed and made it possible. Also recently went into local store and got some help with stuff and have been perfectly happy. AT&T however will never get a dime of my money except the $14.00 I have to give them to have a local phone line. They are the worlds WORST for customer service. So do as you want on this type of thing but I have found that sincerity and simple courtesy goes a LONG way with their customer service.
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