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Old May 26th, 2010, 08:05 PM   #66 (permalink)
the1who
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Join Date: May 2010
Location: Kansas
Posts: 193
 
Device(s): 3 Nexus S 4G's, Ex-Samsung Vibrant, Ex-MyTouch Slide, Ex-Motorola Cliq, Ex-Samsung Behold 2, E
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I am sharing for archiving purposes. It appears they have an interest in our complaints. If any action results from it, that would be wonderful. Hope for the best, expect the worse is usually a good way to look at it, but lets expect the best, hope for the best on this.

"
Dear Matthew,

Thank you for your correspondence. We sincerely appreciate your taking the time to contact us with your concerns about the delay and lack of information regarding the operating system update for your Behold II.


It is not our intent to be neither neglectful nor unresponsive to this matter. We would like to assure you that Samsung Mobile is listening to the feedback we are receiving from customers about this, yourself included. We are working diligently to be able to provide more complete information shortly.


We value your time and would not impose further to ask that you contact us for these updates. We will keep your contact information on hand so that we can respond to you directly once we are able to offer additional information.


We also value your continued interest in our products and are truly committed to your satisfaction. Again, allow us to express our thanks for your patience and understanding.



We will contact you as soon as we have more information.


Sincerely,
Technical Support"


Hope it helps the cause.
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