View Single Post
Old May 26th, 2010, 08:19 PM   #67 (permalink)
mwl1119
Senior Member
 
mwl1119's Avatar
 
Join Date: May 2010
Location: Cincinnati, Ohio
Posts: 880
 
Device(s): HTC Droid DNA, Motorola Droid Razr Maxx, Google Nexus 7 (32GB Model)
Carrier: Verizon

Thanks: 55
Thanked 82 Times in 63 Posts
Default

Quote:
Originally Posted by the1who View Post
I am sharing for archiving purposes. It appears they have an interest in our complaints. If any action results from it, that would be wonderful. Hope for the best, expect the worse is usually a good way to look at it, but lets expect the best, hope for the best on this.

"
Dear Matthew,

Thank you for your correspondence. We sincerely appreciate your taking the time to contact us with your concerns about the delay and lack of information regarding the operating system update for your Behold II.


It is not our intent to be neither neglectful nor unresponsive to this matter. We would like to assure you that Samsung Mobile is listening to the feedback we are receiving from customers about this, yourself included. We are working diligently to be able to provide more complete information shortly.


We value your time and would not impose further to ask that you contact us for these updates. We will keep your contact information on hand so that we can respond to you directly once we are able to offer additional information.


We also value your continued interest in our products and are truly committed to your satisfaction. Again, allow us to express our thanks for your patience and understanding.



We will contact you as soon as we have more information.


Sincerely,
Technical Support"


Hope it helps the cause.
Its the same crap they have been feeding us.

Translation:

"Sorry we will not make money off of making an update to a first generation handset like the Behold II so we changed our mind and went back on our word and now have the Galaxy S coming to T-mobile soon and it features a 1GHz processor and android 2.1. Please continue to support our lavish lifestyles and purchase that.

Don't contact us again. We will contact you via Galaxy S advertisements.

Sincerely,
Technical Support"
mwl1119 is offline  
Last edited by mwl1119; May 26th, 2010 at 08:22 PM.
Reply With Quote
The Following User Says Thank You to mwl1119 For This Useful Post:
Beaver6d9 (May 30th, 2010)