The main problem I have with Sprint is that they never seem to know what if any issues exist on a specific device (see pic). It's all over the BAW Community that there is a problem with the Message App, and the bug with the headset not playing music in stereo. I'm sure there are other bugs that we haven't discovered yet.
At least HTC has admitted to the Message App bug (see pic). HTC then followed up and stated
"I do know however that it has been created by us and that we have sent it to Sprint for approval". So I then email Sprint to find out what the ETA is on the "fix" from HTC, and what is the response?
"There is no known issue with the HTC Hero phone". Now is this just poor training, or do these reps have NO IDEA about anything that goes on with their company?
A while back I got burned with the Mogul, which is why I stay away from WM devices. No one takes responsibility anymore. HTC made the Mogul. The OS was provided by Microsoft, Sprint is the carrier. So when something goes wrong, where do you start? Everyone points the blame to the next guy and so on.
HTC needs to man up along with Sprint and get this patch out for the Messaging App ASAP. The device has been out for almost a month now and having to install a third party app to solve a battery issue is not acceptable.
