I've tried everything you can imagine. Hopefully it's not a software issue. I've been loving the phone and touting its greatness....now I'm very aggravated.
By the way, the manual hard reset if you can't get to the menu screen (which of course I can't) is to press the power button and the volume down, hold for a few seconds and a screen pops up. Scroll to clear storage.
I've also tried every other option in this area, but to no avail.