Originally Posted by iowabowtech
Just to clarify, try plugging into the PC with the battery installed, then pull it while still hooked up. Does it immediately shut down or stay in some form of a powered state? If the latter, wait a few seconds and reinstall the battery. It's an old blackberry trick for boot/OS install problems. Not sure if it applies to these phones or not.
If that all still fails, it'd be nice to see if a different battery made a difference. Did they try that at the store?
1)Shut off immediately once I pulled the battery while plugged in. Tried with the wall charger too.
2)A different battery wasn't considered as an issue. They popped it out and tried to hard reset a few times then said they'd send me a new one. Actually, the more I thought about it, they seemed pretty quick to give up and just send me a new one in 2-3 days. Funny that there's like a month backorder for the phones, yet they are able to accommodate my situation. I wonder if they were expecting some issues.