I made the huge mistake of sending my N1 with cracked screen off to Dr. Cell Phone. A week later they sent it back to me with the new screen but it was not installed properly (rubbish was left under the glass) and the buttons and the flash didn't work anymore. They wanted me to pay to ship it back for a second round of repairs and then pay again for them to ship it to me. After threatening a charge dispute they agreed to provide a shipping label for FedEx ground plus complimentary overnight return shipping. Unfortunately, they only sent me the label after 4 days of calling them each day. 3 days after they received it, I still had no updates so I submitted a letter through Google Checkout demanding a response within 36 hours or else I'd submit my charge dispute. Immediately they updated the repair status online to 'Awaiting Parts'. 36 hours later, I called again after submitting the charge dispute and they are claiming that the trackball and flex-cable are broken. (These parts never had problems before sending it to Dr. Cell Phone even after the screen crack and Dr. Cell Phone never documented this in their invoice.) Angelo from Dr. Cell Phone then tried to tell me they had called me at a particular time to tell me this. Since I use google voice, I was able to verify that this was a blatant lie. They are no longer willing to fix it but will only send it back to me (in pieces presumably) if I will once again pay for them to ship it.
If you don't think this is a genuine story, check out why the BBB rated them an F:
BBB Review of Dr. Cell Phone in Dallas, TX
Note that prior to my complaint, they had ignored 87.5% of the complaints including 3 improper repairs in just 12 months.
Quote:
Originally Posted by pwnvds
Here is my sad story of how I got my Nexus One on January 7 and it was broken by January 8. I was just hanging out with my Nexus One in my pocket. Pulled it out and the screen looked funny. By the next morning, it was all black. It wasn't until I looked closer in bright light that I noticed several cracks in the internal screen, coming from the edges.
I think this is going to be a big problem for this phone. I've dropped my G1 about 20 times over the past 15 months and it's fine. I've even dunked it in a glass of water, dried it out, and it's fine. I did nothing out of the ordinary to my Nexus One and the screen (inside! with no external damage whatsoever) is cracked and now does not work. This is lousy manufacturing.
I put a call into HTC and they are supposed to be sending me a fedex label to send them the phone, but I didn't tell them the screen is cracked, I just said the screen doesn't work. So I am expecting them to tell me I'll have to pay to replace the screen. The warranty number for HTC is 888-617-1113. By the way it's been 24 hours and I still haven't received the emailed fedex label, so I am growing concerned...
Also, there is a company in Dallas called dr cell phone (google it) which can repair screens the same day they receive your phone, you can just ship it to them. It costs somewhere between $75 and $175 and they said they will repair the Nexus One (they do many other HTC phones). However they told me they are waiting on parts from HTC so it could be 1-2 weeks before they get parts.
I'll try to update when I get this resolved...right now, I am back using my trusty G1, with a great looking brick sitting in a box on my desk.
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Quote:
Originally Posted by omega52390
i just went to their store today cuz mine screen broke and they told me they do not have the part to replace the screen yet. they have the parts to replace the digitizer and the top glass cover only so i sadly will have to deal with htc in order to get my phone fixed.
btw i have some knowledge on this subject so i will educate the thread.
first the screen is amoled not lcd. its harder to replace becuase its a new technology
there are many differences between lcd and oled displays. first oled does not require a backlighting system instead they brightness of each pixel is controlled independently meaning it takes up less space and means a pixel can actually be turned of making oleds (currently) twice as energy efficient as lcd.
secondly and more importantly is the reason why these cracks under the screen destroy the whole thing instead of leaving only a few dead pixels like it would on a tft or lcd. this happens because of the one fatal flaw of organic light emitting diodes which happens to also be its greatest asset. they are organic, what this means is that the leds are incredibly sensitive to moisture if an oled is exposed to moisture it is going to die and as you have seen this happens quite rapidly. just thought everyone might want to learn something
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