October 15th, 2011, 09:11 AM
Join Date: Feb 2011
Carrier: Not Provided
Thanked 1,870 Times in 1,300 Posts
A)Conversations with service centre are recorded
B)Odin is not to be "officially" used by customers or non-samsung employees
C)Consumers can use only KIES to update firmware .
Stock First Firmwares are not uploaded on the update service
When the US or Canada firmware update gets uploaded we can use Check FUS to intercept the data which can be used as Odin Flash file .
No customer care will provide you the firmware or acknowledge that they have firmware in database .It's Standard Operating Procedure .
Every sort of problems mentioned can be overcome eventually .
Anyway hope you like your new HTC