Go Back   Android Forums > Android Tablets & MIDs > Acer Iconia Tab A500

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old July 9th, 2011, 09:05 PM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jul 2011
Location: Malaysia
Posts: 2
 
Device(s): Nexus S Acer A500
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Question A 500 3.1 wifi problem

Hi guys i'm new in this forum. just received 3.1 ota upgrade for my A500 was so happy but now it refuse to connect to wi-fi and my nexus s tethering while other android devise can. I'm frustrated now it's useless without internet. Does anyone face similar problem thanks for your help

kickslash-bang is offline  
Reply With Quote
sponsored links
Old July 9th, 2011, 11:16 PM   #2 (permalink)
Senior Member
 
splatoid's Avatar
 
Join Date: May 2011
Location: Washington State
Posts: 627
 
Device(s): Acer Iconia A500 Root Acer Iconia A100 Stock HTC Incredible one Root HTC Rezond Root
Carrier: Not Provided

Thanks: 8
Thanked 83 Times in 74 Posts
Default

There are many isues with WIFI and the update.
The update has been pulled by Acre because of problems with other things as well.
I would call Acer tec support and see what they can do for you.
splatoid is offline  
Reply With Quote
Old July 10th, 2011, 06:52 AM   #3 (permalink)
Member
 
Join Date: Mar 2010
Location: Holland, Michigan
Posts: 471
 
Device(s): Galaxy S4, Note2 Galaxy Tab 3 - 8.0
Carrier: Not Provided

Thanks: 267
Thanked 67 Times in 43 Posts
Default

I am having the same problem. I have not tried to tether mine to my EVO yet, My family and I actually share an internet connection with our neighbor. He actually has the wireless router in his window, our homes are only about 20 feet apart and the signal is usually really good. Since the update I have not been able to connect to our wifi. Is there a way to go back to the old software? Perhaps I should call Sprint and have them activate my tether feature and see if that works.
excav8ter is offline  
Reply With Quote
Old July 10th, 2011, 08:32 AM   #4 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 14 Times in 1 Post
Default

Hi guys! Im new here and I just wanted to share my experience with my Acer Iconia after updating to Honeycomb 3.1

After updating to Honeycomb, it did seem to run faster and better but after how many hours, i wasnt able to connect to any wifi network. That pissed me off... :l

I tried numerous ways to try and fix it, I even tried manually using static ip and reserving an ip address for my tablet and it worked, it did connect but there was no internet.

So I tried resetting my tablet by pressing the reset button beside the usb port. the first reset, no luck, still won't connect but on the second time i reset my device i was able to connect :-)

I suggest before you do a factory reset on your device, try resetting your device first 2 times and make sure to forget the wifi networks as well and try reconnecting again.

I hope this helps! So far I've connected to three different wifi networks and experienced no problem at all. :-)
mulawingalang is offline  
Reply With Quote
The Following 14 Users Say Thank You to mulawingalang For This Useful Post:
avir (July 14th, 2011), bacolodboy (July 10th, 2011), beyboo (July 10th, 2011), bridgewater (July 15th, 2011), cenick213 (August 30th, 2011), dasudevil (July 17th, 2011), dmajchrzak (July 10th, 2011), Greynar (July 14th, 2011), Hitman516 (July 12th, 2011), Lewsnews (April 9th, 2012), OLDDAWG (July 19th, 2011), osvaldo64 (October 7th, 2011), sherpadude (July 13th, 2011), xprsiv (July 12th, 2011)
Old July 10th, 2011, 10:36 AM   #5 (permalink)
New Member
 
Join Date: Dec 2010
Posts: 3
 
Device(s): Google Nexus One MIUI 1.7.8, Acer Iconia TAB 3.1, LG Optimus One p500 Stock
Carrier: Not Provided

Thanks: 1
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by mulawingalang View Post

I suggest before you do a factory reset on your device, try resetting your device first 2 times and make sure to forget the wifi networks as well and try reconnecting again.

I hope this helps! So far I've connected to three different wifi networks and experienced no problem at all. :-)
I have been a lurker on this forum so far. Like to thank you for this solution.

My Acer Iconia Tab suddenly developed similar issues today. While the 3.1 OTA happened a couple of days back and all was well, it suddenly decided to act funny today. Any wifi network connect-handshake-disconnect.

The reset button thingy worked great !! And wots with the need to do it twice, strange I needed to do it twice too !!

Thanks !
beyboo is offline  
Last edited by beyboo; July 10th, 2011 at 10:39 AM.
Reply With Quote
Old July 10th, 2011, 11:53 AM   #6 (permalink)
Senior Member
 
splatoid's Avatar
 
Join Date: May 2011
Location: Washington State
Posts: 627
 
Device(s): Acer Iconia A500 Root Acer Iconia A100 Stock HTC Incredible one Root HTC Rezond Root
Carrier: Not Provided

Thanks: 8
Thanked 83 Times in 74 Posts
Thumbs up

Quote:
Originally Posted by mulawingalang View Post
Hi guys! Im new here and I just wanted to share my experience with my Acer Iconia after updating to Honeycomb 3.1

After updating to Honeycomb, it did seem to run faster and better but after how many hours, i wasnt able to connect to any wifi network. That pissed me off... :l

I tried numerous ways to try and fix it, I even tried manually using static ip and reserving an ip address for my tablet and it worked, it did connect but there was no internet.

So I tried resetting my tablet by pressing the reset button beside the usb port. the first reset, no luck, still won't connect but on the second time i reset my device i was able to connect :-)

I suggest before you do a factory reset on your device, try resetting your device first 2 times and make sure to forget the wifi networks as well and try reconnecting again.

I hope this helps! So far I've connected to three different wifi networks and experienced no problem at all. :-)
Great find.
Thanks for sharing this a lot of people are having this problem and I have seen no fixes yet.
splatoid is offline  
Reply With Quote
The Following User Says Thank You to splatoid For This Useful Post:
tdhcouncil (May 11th, 2012)
Old July 10th, 2011, 12:55 PM   #7 (permalink)
Member
 
Join Date: Mar 2010
Location: Holland, Michigan
Posts: 471
 
Device(s): Galaxy S4, Note2 Galaxy Tab 3 - 8.0
Carrier: Not Provided

Thanks: 267
Thanked 67 Times in 43 Posts
Default

To reset, do you use the little opening on the upper left side of the Iconia and use a paper clip or something similar? Will I lose all my music and apps? I can pull out my Micro sd card so that will not be affected.
excav8ter is offline  
Reply With Quote
Old July 10th, 2011, 12:57 PM   #8 (permalink)
New Member
 
Join Date: Dec 2010
Posts: 3
 
Device(s): Google Nexus One MIUI 1.7.8, Acer Iconia TAB 3.1, LG Optimus One p500 Stock
Carrier: Not Provided

Thanks: 1
Thanked 1 Time in 1 Post
Default

This is not a factory reset. All apps, data and settings remain intact when you use a small pin to reset the device. However it is always better to take precautions. You might as well pull out the micro SD card just for safe keeping !!

Yes - its that tiny hole on the bottom right corner under the big USB port where you need to insert a pin and gently press. You will feel it getting depressed and the device will go off and reboot.

Quote:
Originally Posted by excav8ter View Post
To reset, do you use the little opening on the upper left side of the Iconia and use a paper clip or something similar? Will I lose all my music and apps? I can pull out my Micro sd card so that will not be affected.
beyboo is offline  
Reply With Quote
The Following User Says Thank You to beyboo For This Useful Post:
excav8ter (July 10th, 2011)
Old July 10th, 2011, 01:00 PM   #9 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 14 Times in 1 Post
Default

Quote:
Originally Posted by beyboo View Post
I have been a lurker on this forum so far. Like to thank you for this solution.

My Acer Iconia Tab suddenly developed similar issues today. While the 3.1 OTA happened a couple of days back and all was well, it suddenly decided to act funny today. Any wifi network connect-handshake-disconnect.

The reset button thingy worked great !! And wots with the need to do it twice, strange I needed to do it twice too !!

Thanks !
You're welcome! I hope this solution will work with others too!
mulawingalang is offline  
Reply With Quote
Old July 10th, 2011, 02:18 PM   #10 (permalink)
Member
 
Join Date: Mar 2010
Location: Holland, Michigan
Posts: 471
 
Device(s): Galaxy S4, Note2 Galaxy Tab 3 - 8.0
Carrier: Not Provided

Thanks: 267
Thanked 67 Times in 43 Posts
Default

First reset did hot change anything, did a second reset and my Iconia instantly picked up our wifi signal. I hope it keeps working.

Thanks everyone!
excav8ter is offline  
Reply With Quote
sponsored links
Old July 10th, 2011, 02:55 PM   #11 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 14 Times in 1 Post
Thumbs up

Quote:
Originally Posted by excav8ter View Post
First reset did hot change anything, did a second reset and my Iconia instantly picked up our wifi signal. I hope it keeps working.

Thanks everyone!
Good to know the fix works for you too!
mulawingalang is offline  
Reply With Quote
Old July 10th, 2011, 06:23 PM   #12 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Sadly, I had this issue and the reset didn't work. I had to do a factory restore... :-( Glad I use drop box though to keep my files synced.
bacolodboy is offline  
Reply With Quote
Old July 10th, 2011, 09:24 PM   #13 (permalink)
New Member
 
Join Date: Jul 2011
Location: NH
Posts: 2
 
Device(s): Acer Iconia A500
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Double-reset-button fix worked for my A500 as well. Many thanks.
dmajchrzak is offline  
Reply With Quote
Old July 10th, 2011, 10:54 PM   #14 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jul 2011
Location: Malaysia
Posts: 2
 
Device(s): Nexus S Acer A500
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Thanks for the info. It works on mine. Earlier tried contacted Acer support but seams that they don't have any clue how to solved it.
kickslash-bang is offline  
Reply With Quote
The Following User Says Thank You to kickslash-bang For This Useful Post:
cenick213 (August 30th, 2011)
Old July 11th, 2011, 05:13 AM   #15 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

tried pressing the button in that small hole several times, sorry but the problem of not connecting still persist. Yes you are right no apps nor files will be lost by pressing this reset button at the side of the tab, but so sad it did not work for me. Do you think I did some procedural lapses compared to what you did?
oscarsantos is offline  
Reply With Quote
Old July 11th, 2011, 08:13 AM   #16 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 14 Times in 1 Post
Default

hi oscarsantos and bacolodboy!

when doing the 2 resets, please make sure that you let the tablet load with every reset you make.

1. forget the network you are trying to connect to and try to connect, if it doesnt...
2. make the 1st reset, and let your tablet load...
3. check if it connects after it loads if it doesnt...
4. do the 2nd reset. let the tablet load and see if it connects.

in my case, it connects after the 2nd reset. I hope this helps! :-)
mulawingalang is offline  
Reply With Quote
Old July 11th, 2011, 01:27 PM   #17 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I am having the same issue. I performed the reset once... the wifi started to work. A couple of hours later, it stopped working again. Tried it several more time... no success. Is there a way to go back to the previous version of Honeycomb without doing a factory reset?
jkscb4 is offline  
Reply With Quote
The Following User Says Thank You to jkscb4 For This Useful Post:
Greynar (July 14th, 2011)
Old July 11th, 2011, 09:06 PM   #18 (permalink)
Senior Member
 
splatoid's Avatar
 
Join Date: May 2011
Location: Washington State
Posts: 627
 
Device(s): Acer Iconia A500 Root Acer Iconia A100 Stock HTC Incredible one Root HTC Rezond Root
Carrier: Not Provided

Thanks: 8
Thanked 83 Times in 74 Posts
Default

A factory reset wont put your tablet back to the old ROM.
You will need to root your A500 which is really easy with gingerbreak.
You can check this video to see if ti is something you want to do.
YouTube - ‪[Tutorial] How to Flash Custom Rom On the Acer Iconia A500 (Virtuous Picasso)‬‏
splatoid is offline  
Reply With Quote
Old July 11th, 2011, 11:29 PM   #19 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Red face

Thanks just used this fix and it worked for me. I installed the 3.1 upgrade on 7/6 and everything was fine though 7/8 then stop using but forgot to power off. I did not connect it back to the charger until 7/11 when I realized it was dead. After charging had the same problem as others showed networks but would not connect to any. So I'm wondering if having run the batteries to empty may have been one of the causes.
Jersey android is offline  
Reply With Quote
Old July 12th, 2011, 05:47 AM   #20 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Thumbs up Double reset works !!

Quote:
Originally Posted by mulawingalang View Post
Hi guys! Im new here and I just wanted to share my experience with my Acer Iconia after updating to Honeycomb 3.1

After updating to Honeycomb, it did seem to run faster and better but after how many hours, i wasnt able to connect to any wifi network. That pissed me off... :l

I tried numerous ways to try and fix it, I even tried manually using static ip and reserving an ip address for my tablet and it worked, it did connect but there was no internet.

So I tried resetting my tablet by pressing the reset button beside the usb port. the first reset, no luck, still won't connect but on the second time i reset my device i was able to connect :-)

I suggest before you do a factory reset on your device, try resetting your device first 2 times and make sure to forget the wifi networks as well and try reconnecting again.

I hope this helps! So far I've connected to three different wifi networks and experienced no problem at all. :-)

great input man. 24 hrs after acer iconia update to 3.1 wifi statred disabing from my home network.headed straight to the forum and found the way out.kudos to one and all for taking the time to post and let the others know !!
Reset it once,then reset it again.and whola ! back online again

xprsiv
xprsiv is offline  
Reply With Quote
sponsored links
Old July 12th, 2011, 06:41 AM   #21 (permalink)
New Member
 
Join Date: Jun 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Angry Wifi re:Update

Havent been able to connect to wifi after update installed.

Attempted thrid hard reset, about to try a factory reset.

Not pumped at all about loosing all my settings.

Acer/Android should push updates that are funtional-- especially on their first.

This is a bad indicator of how updates are going to be on this thing.
ASTOLARZ is offline  
Reply With Quote
Old July 12th, 2011, 04:27 PM   #22 (permalink)
Junior Member
 
Join Date: Jun 2011
Posts: 16
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Thanks for the fix on this issue. It's so weird that you have to do it twice before it fixes the issue. I hope I don't have anymore issues with this. BIG PAIN IN THE REAR!
Hitman516 is offline  
Reply With Quote
Old July 13th, 2011, 01:34 PM   #23 (permalink)
New Member
 
Join Date: Jun 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

OMG it worked (double pin reset) ... was about rebuild my tablet (2 hours of my life I wouldn't recover)... anyway - like you all was stoked on 3.1 release (machine didn't do sleep of death anymore) for week - then poof no network EVER. Working good now - we'll see how the day goes.
sherpadude is offline  
Reply With Quote
Old July 13th, 2011, 03:53 PM   #24 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have had to factory reset multiple times sincethe 3.1 update on my A500 due to not being able to connect to a wifi network. Any news on a fix for this problem? I am getting a little tired of resetting and rebuilding my interface and re-downloading my apps (
stu_101 is offline  
Reply With Quote
Old July 13th, 2011, 05:53 PM   #25 (permalink)
New Member
 
Join Date: Jun 2010
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the same connection problem after six days on 3.1. I did the reset and it worked on the first try. I thought about doing it twice, but I will wait to see if it loses connection again.
drlake67 is offline  
Reply With Quote
Old July 14th, 2011, 08:47 AM   #26 (permalink)
New Member
 
Join Date: Jul 2011
Location: Calgary, Alberta
Posts: 2
 
Device(s): Acer Iconia A500
Carrier: Not Provided

Thanks: 2
Thanked 1 Time in 1 Post
Send a message via Skype™ to Greynar
Default

I too am experiencing this issue - but with a twist. After reading the solution provided in this forum (Thanks mulawingalang!), I reset my A500, and it worked the first time. But, as I read further on, I saw the post by jkscb4, and thought a second forget/reset wouldn't hurt, just in case it was the magic number (along with setting my jaw in an heroic grimace). I continued working, but 24 hours later - no Wifi even after 4 resets. Then this morning I try another reset - and it works! So at best the solution is transient, at least for me, and stability is a big issue for the 3.1 update from Acer.

I would like to point out that we shouldn't be too quick to blame Acer 100% - maybe 98%. Who among us didn't complain to Acer about the delay in getting the update to us, when every other device had received it - I know I was po'd, and let them know.
Greynar is offline  
Reply With Quote
Old July 14th, 2011, 09:10 AM   #27 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Smile Another 2X reset success

I was so excited to get the 3.1 update six days ago, and so disappointed when the system stopped connecting last night. I woke up with the bright idea to google the problem, and your solution popped up. Worked great. Thanks.
NBrookwood is offline  
Reply With Quote
Old July 14th, 2011, 09:58 AM   #28 (permalink)
Senior Member
 
splatoid's Avatar
 
Join Date: May 2011
Location: Washington State
Posts: 627
 
Device(s): Acer Iconia A500 Root Acer Iconia A100 Stock HTC Incredible one Root HTC Rezond Root
Carrier: Not Provided

Thanks: 8
Thanked 83 Times in 74 Posts
Default

I always find it kind of the nature of tech addicts like myself that were always looking for the next fix and we want it now.
So then after we yell and complain then we get what we want it lasts for a day or two and then we start the cycle all over again. Kind of reminded me of my old pot smoking days.lol
splatoid is offline  
Reply With Quote
Old July 14th, 2011, 12:12 PM   #29 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by mulawingalang View Post
Hi guys! Im new here and I just wanted to share my experience with my Acer Iconia after updating to Honeycomb 3.1

After updating to Honeycomb, it did seem to run faster and better but after how many hours, i wasnt able to connect to any wifi network. That pissed me off... :l

I tried numerous ways to try and fix it, I even tried manually using static ip and reserving an ip address for my tablet and it worked, it did connect but there was no internet.

So I tried resetting my tablet by pressing the reset button beside the usb port. the first reset, no luck, still won't connect but on the second time i reset my device i was able to connect :-)

I suggest before you do a factory reset on your device, try resetting your device first 2 times and make sure to forget the wifi networks as well and try reconnecting again.

I hope this helps! So far I've connected to three different wifi networks and experienced no problem at all. :-)
Thanks a ton. Worked for me. I have to do 3 resets but it got connected instantly after 3 reset and downloading new 37 MB software update. Hopefully it is for Wifi issue.
avir is offline  
Reply With Quote
Old July 14th, 2011, 02:24 PM   #30 (permalink)
New Member
 
Join Date: Jul 2011
Location: Calgary, Alberta
Posts: 2
 
Device(s): Acer Iconia A500
Carrier: Not Provided

Thanks: 2
Thanked 1 Time in 1 Post
Send a message via Skype™ to Greynar
Default

Okay I'm officially declaring my revulsion of the Acer support system. I logged this question:

"When will the patch arrive to correct the WiFi connectivity issues? I have attempted forgetting networks and performing a reset, which worked once, but now I can't connect to any WiFi network."

The response?

"Having reviewed your email, I understand that you are experiencing an issue with WiFi connection.

I can understand how inconvenient it could be.

As per our records your system is covered under Standard Limited Warranty.

Kindly confirm whether the issue with WiFi occurred after updating the Android.

You may perform a hard ware reset 2 to 3 times using the following steps to resolve the issue. This processes will erase all of your personal information, all stored contacts and any programs you have installed on your tablet.
"

Not only did this not answer my question, it just shows that their support team are copy and paste pinheads. At this point I'm slightly put off, but I replied:

"Yes this problem began after the update to 3.1, and as I clearly stated in my original question - I have attempted to reset my device multiple times. I do not wish to perform a factory reset, as this will erase ALL purchases, and will need to re-install those again. Also, even that has not proven to be the solution. I would suggest that all Acer support staff read the support forums - for example, I found this:

A 500 3.1 wifi problem

Where one user CLEARLY states that the factory reset did NOT fix the problem."

Well, I got a reply. here is the main body:

"Please be informed that you do not need to do a factory reset or software reset at this time. Performing a hardware reset may resolve the issue. Please perform a hard ware reset 2 to 3 times using reset button that was mentioned in the previous email. Also, the hardware reset will not make any data loss."

Then they had the nerve to mark my case solved! I was able to add a new comment indicating my lack of amusement, which I'll not repeat here. So, as far as I'm concerned after this insult - I'm ready to send my A500 back to Acer in small pieces if this is typical of the answers we can all expect.
Greynar is offline  
Reply With Quote
The Following User Says Thank You to Greynar For This Useful Post:
cenick213 (August 30th, 2011)
sponsored links
Old July 14th, 2011, 04:42 PM   #31 (permalink)
Junior Member
 
Join Date: Feb 2011
Location: Tucson, AZ
Posts: 25
 
Device(s): HTC Thunderbolt Acer Iconia A500
Carrier: Not Provided

Thanks: 4
Thanked 1 Time in 1 Post
Default

This looks like the solution, albeit a crappy one.

Be persistent, it took me about 6-7 (I really lost count) resets to get the job done.
agent00 is offline  
Reply With Quote
Old July 14th, 2011, 05:18 PM   #32 (permalink)
New Member
 
Join Date: May 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by Greynar View Post
Okay I'm officially declaring my revulsion of the Acer support system. I logged this question:
. . .
. . .
Then they had the nerve to mark my case solved! I was able to add a new comment indicating my lack of amusement, which I'll not repeat here. So, as far as I'm concerned after this insult - I'm ready to send my A500 back to Acer in small pieces if this is typical of the answers we can all expect.
Even though at the present time I do NOT have the Wi Fi problem, so far I have only been connected to my home Wi Fi. But I'm traveling soon and am concerned that it may start to fail on other networks so I went ahead and submited a trouble ticket. My reply was almost exactly the same as your reply. They also made the mistake that using the paper clip hardware reset erases all user data and apps when everyone who has used it has stated that nothing was lost.

I'm afraid while the A500 is a nice unit, Acer's support leaves much to be desired. When 3.1 was announced by Google, of course we all want it NOW. But we do understand if it takes a little longer to make sure its done right. But Acer took WAY longer than the other vendors and STILL GOT IT WRONG!! And if its true that the bug is that a DHCP lease file got set with the wrong permissions such that the OS itself couldn't modify it WHAT A DUMB BUG!! But to let 3.1 go out with such a dumb BUT SERIOUS bug shows very POOR knowledge of Honeycomb.

Acer in the past was mainly in the hardware ONLY business. They sold laptops, PCs and other hardware platforms. The software that was loaded on them was usually Windows and while an OEM vendor is supposed to be responsible for their own Windows support most people rely on forums or Microsoft for support.

Here they are not only responsible for the A500 hardware but they are also responsible for the A500 specific variant of Honeycomb and for actively distributing ALL official updates. I think they have a big learning curve and I for one am not sure they are up to it!! If they aren't then they will lose customers to other Honeycomb units. Only time will tell!!

Gerry
gerryex is offline  
Reply With Quote
The Following User Says Thank You to gerryex For This Useful Post:
cenick213 (August 30th, 2011)
Old July 14th, 2011, 05:34 PM   #33 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s): Acer Iconia A500
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Double reset working for me so far. Thanks for the tip! Hopefully this will be sorted out soon, and an update to the update can be pushed out...
sowhereaminow is offline  
Reply With Quote
Old July 15th, 2011, 09:56 PM   #34 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Thanks for the tip. Worked for me although it took three resets to do the trick.
bridgewater is offline  
Reply With Quote
Old July 16th, 2011, 09:28 PM   #35 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Still no Wifi on 3.1 update

So far I am on number 10 reset and wifi is still not back for me. Anyone else having similar issues with another fix?

Was finally able to get it to work by using a static IP adress. And even after 10 resets I did not lose any data on my device or any game progress. However I am still not able to get my device to connect on any network with DHCP. Has anyone found another fix for this DHCP issue?
Droid4mml is offline  
Last edited by Droid4mml; July 18th, 2011 at 11:16 AM. Reason: Update
Reply With Quote
Old July 17th, 2011, 12:03 AM   #36 (permalink)
Senior Member
 
dasudevil's Avatar
 
Join Date: Sep 2009
Location: Gilbert, Arizona
Posts: 609
 
Device(s): Mytouch 4G White (Stock) Acer Iconia A500 (stock)
Carrier: Not Provided

Thanks: 49
Thanked 45 Times in 37 Posts
dasudevil
Default

WTF.. After a week or so with this awesome update i now have the problem. I WAS PISSED. soo excited to watch a movie today at work via the new video app ERRRR NOT fn pc would not connect to anything. Messed up part it was working when i walked in but not 3 hours later. POS...


My main question which has been and has not been answered here is: If i do this pin reset do i loose all my data progress in games? My kid and I will be VERY PISSED if thats the case we have about a month of hard core non stop gaming on this thing.

So if i hit the reset do i loose it ALL?

just got off the line with acer they say it will be saved. (personally i dont believe them) They say something about the privacy settings, back up all data (which i was checked) but it says to google. I have apps that are about 30-100 bucks from amazon which i got for free since they love to give them away. Would i loose them too? DAMN I HATE THIS RIGHT NOW. I have an expensive gaming console that wont let me do CRAP!


UPDATE: After resetting (via button) 5 times I thought it may be not working due to the lock screen i have so I removed the lock and started over. 2 times like it says.

YOU DO NOT LOOSE ANY DATA, NO RE-DOWNLOADING nothing changes for some odd reason.I can go back to sleep now
__________________
dASUdevil
WHITE HTC Amaze Rooted w/ help from xXchrizhurtyXx MANY THANKS!!!!
spareSOLD IT
Acer Iconia Tab A500[/URL]
dasudevil is offline  
Last edited by dasudevil; July 17th, 2011 at 08:46 AM.
Reply With Quote
Old July 17th, 2011, 11:31 AM   #37 (permalink)
Senior Member
 
splatoid's Avatar
 
Join Date: May 2011
Location: Washington State
Posts: 627
 
Device(s): Acer Iconia A500 Root Acer Iconia A100 Stock HTC Incredible one Root HTC Rezond Root
Carrier: Not Provided

Thanks: 8
Thanked 83 Times in 74 Posts
Default

Did you try to google it.I read somewhere of a person hitting the reset and they stated they didn't lose anything.I think its just like rebooting the tablet.
splatoid is offline  
Reply With Quote
Old July 17th, 2011, 11:48 AM   #38 (permalink)
Senior Member
 
dasudevil's Avatar
 
Join Date: Sep 2009
Location: Gilbert, Arizona
Posts: 609
 
Device(s): Mytouch 4G White (Stock) Acer Iconia A500 (stock)
Carrier: Not Provided

Thanks: 49
Thanked 45 Times in 37 Posts
dasudevil
Default

Quote:
Originally Posted by splatoid View Post
Did you try to google it.I read somewhere of a person hitting the reset and they stated they didn't lose anything.I think its just like rebooting the tablet.
Yes i did. Goggled the crap out of. I found conflicting stories. No it does not remove apps and data; and yes i had to reinstall everything.
I personally lost my technology trait/skill a few years ago. I come here for tips, tricks and help. One thing i never lost was the way i search. I can find almost anything
dasudevil is offline  
Reply With Quote
Old July 17th, 2011, 01:44 PM   #39 (permalink)
Senior Member
 
splatoid's Avatar
 
Join Date: May 2011
Location: Washington State
Posts: 627
 
Device(s): Acer Iconia A500 Root Acer Iconia A100 Stock HTC Incredible one Root HTC Rezond Root
Carrier: Not Provided

Thanks: 8
Thanked 83 Times in 74 Posts
Default

Quote:
Originally Posted by beyboo View Post
I have been a lurker on this forum so far. Like to thank you for this solution.

My Acer Iconia Tab suddenly developed similar issues today. While the 3.1 OTA happened a couple of days back and all was well, it suddenly decided to act funny today. Any wifi network connect-handshake-disconnect.

The reset button thingy worked great !! And wots with the need to do it twice, strange I needed to do it twice too !!

Thanks !
Ask this person they have acatually done the reset.
As have many more up in this thread.
splatoid is offline  
Reply With Quote
Old July 19th, 2011, 05:06 PM   #40 (permalink)
Junior Member
 
Join Date: Jun 2011
Location: Long Island NY
Posts: 16
 
Device(s): Iconia A500 Tablet
Carrier: Not Provided

Thanks: 1
Thanked 1 Time in 1 Post
Default

First to clarify, you do not lose your data or applications with the 'paper-clip' reset. You will though with the soft factory reset, which effectively wipes the Tablet clean (but will leave your 3.1 HC and factory installed apps OK).
Most of the discussions so far captured the real issue with Acer Support and the Iconia Tablet. I had my 1st experience with them about 3 weeks ago when the WiFi connection stopped working after the FOTA upgrade to Android 3.1. The support person casually told me to perform a factory reset to resolve the problem! Without any caution/warning on the loss of data and installed apps that will result. Had to do that in the end though after speaking to a level 2 support person. The Wifi has worked OK since then in various locations, UNTIL this morning! I tried the paper-clip reset suggestion over 15 times with different combinations of 'forgetting' the SID etc with no luck. However I found out the reset worked ONLY when its performed while the Tablet is attempting to connect to my WiFi (before it goes into the disabled state). Maybe its just a coincidence, but that was how I eventually got WiFi connection.
Its just surprising that there's no word or explanation from ACER on the problem. Maybe that's what you get from buying a Tablet from a hardware company that is demonstrating a clear lack of skills in software support. Shame, since the Iconia is a fantastic tablet when it works fine, and I'll keep for a while -hoping I wont have to have to carry a paper-clip everywhere! - or until more 'serious' vendors such as Samsung or Amazon come out with competing alternatives.
Lofeg is offline  
Last edited by Lofeg; July 19th, 2011 at 05:09 PM.
Reply With Quote
The Following User Says Thank You to Lofeg For This Useful Post:
cenick213 (August 30th, 2011)
sponsored links
Old July 19th, 2011, 08:38 PM   #41 (permalink)
Senior Member
 
splatoid's Avatar
 
Join Date: May 2011
Location: Washington State
Posts: 627
 
Device(s): Acer Iconia A500 Root Acer Iconia A100 Stock HTC Incredible one Root HTC Rezond Root
Carrier: Not Provided

Thanks: 8
Thanked 83 Times in 74 Posts
Default

There is why I would rather use the xda web site for my ideas on fixing my own problems.ever since I flashed my own upgrade this tablet has been running great. Of course not everyone likes to tweek there stuff.
splatoid is offline  
Reply With Quote
Old July 21st, 2011, 09:43 PM   #42 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you so much for the information. on my Acer A500 Incoina Tab, i too was having issues, Major Issues with my Wifi. to the point of no conectivity with the wifi.... I did 2 resets and it did fine after. I now have no issues with my wifi.... wow, how and or why did this happen - Yes, i did get the 3.1 update - does anyone know???? anyway, Thanks so much again for the information!!!!!!
ajoh30871 is offline  
Reply With Quote
Old July 25th, 2011, 05:43 PM   #43 (permalink)
sje
New Member
 
Join Date: Jul 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

One thing I've run into... I have the failure-to-wiFI issue, too. I had tried the pin-reset; and it continued to fail.

One difference--I had password-locked the screen. This seems to have had an impact on the hardware re-set. I thought it might be a variable, so I took the password lock off and tried the hardware re-set, and it worked.

FWIW.
sje is offline  
Reply With Quote
Old July 25th, 2011, 05:44 PM   #44 (permalink)
sje
New Member
 
Join Date: Jul 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

(I guess this means I have to carry a pin around with the Tab... )
sje is offline  
Reply With Quote
Old July 26th, 2011, 10:13 AM   #45 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I was a loyal Acer buyer purchasing several desktops,laptops and monitors. Then I purchased the Iconia A500 table WHAT A MISTAKE!

The wifi on is almost useless leaving you with a weak signal and to many drops to count. This problem began right out of the box.

Contacted support only to be told it was not the tablet. I can connect ipod touch and laptops with ease when tablet can't even see the signal 20 feet from
Tbe router.

Then the same problems started showing up on the web with other users.

Acer sent an update that wad supposed to resolve wifi issue. Instead I have not been able to connect by wifi since the update. It just says wifi signal disabled.

On tbe acer website they recognizevthis issue an offered 4 fixes.
1-turn wifi off and turn on again
2-press the reset button twice.
3-download a workaround zip file with confusing instructions on how to use it.
4-send back to Texas to fix it.

It is not even a month old, but they put me off just long enough that i could not return it within the 14 day store policy. I also purchased for $450 just 15 days prior to the price drop to $399.

In summary, I have a tablet that I can not use that will be weeks before I can. They would not match the price, even with the issue of not being able to use it and now I will have to spend more money on shipping an insurance to fix an issue tha came right out of the box.

If for any reason you have the slighest problem with wifi.... Return immediately!

Don't go through what I am going through.

Sincerely,
X-Acer buyer
X-Acer Buyer is offline  
Reply With Quote
Old July 26th, 2011, 12:36 PM   #46 (permalink)
Senior Member
 
Join Date: Nov 2009
Location: New York, USA
Posts: 816
 
Device(s): Motorola Moto X, Acer Iconia a500
Carrier: Not Provided

Thanks: 6
Thanked 125 Times in 105 Posts
Default

Quote:
Originally Posted by sje View Post
(I guess this means I have to carry a pin around with the Tab... )
Nope, just put it into airplane mode when you leave your WiFi coverage area. This has worked pretty well.

Also, there's the gtab fix in the market, that's worked for me also. Have to run it and dump the IP info when you have the problem, it will then reconnect.
mplevy is online now  
Reply With Quote
Old July 27th, 2011, 08:28 AM   #47 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wow! I have been struggling with this same 3.1 WiFi no-workie crap for the last week. I stumbled onto this forum string after 2 days of google searches. As soon as I saw the double reset suggestion at the beginning, I began doing the same thing on my A500. I was getting discouraged as I went through the second and third resets as I continued to read the replies here.
But, on the 5th attempt (!), it finally worked. NOTE: I'm not sure if the 5th time was the charm, or the fact that I also on this attempt followed the secondary suggestion that "Lofeg" posted about only doing the paper clip reset while it was attempting to connect (as opposed to once it says "Disabled").

Thanks everyone! Hopefully it will continue to work.
jayray007 is offline  
Reply With Quote
Old July 29th, 2011, 11:39 PM   #48 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Cry WiFi patch works, but then problem re-appears on system upgrade to Acer Iconia A500 (Android 3.1)

As one of the first to report problems with the WiFi on the Acer Iconia A500 after the Android 3.1 upgrade almost a month ago I was relieved to finally see that Acer had released a patch (see acer.com, and go to the support/download section).

The patch includes instructions. What they forget to mention is that you need to disable or remove virus scanning/firewall software to get the patch to work. That's the first piece of advice.

I removed McAfee and NetQin anti-virus and finally got the patch to install. Worked well. I was finally able to connect to WiFi networks as before. 'Hoo-bloody-ray', I thought! Fixed at last (or so I thought!).

I have included the full patch update installation instructions at the bottom of this message. Now, my Australian purchased A500 was running the Acer_A500_4.010.24_COM_GEN1 system at the time.

The section of the instructions that related to the patch upgrade was:

"
C. Countries: Singapore/Malaysia/Thailand/Philippines/India/Vietnam/
Indonesia/Australia/New Zealand
- Affected OS versions:
Acer_A500_4.010.12_COM_GEN1
Acer_A500_4.010.24_COM_GEN1
- After installing the update, you are advised update your tablet’s operating system to:
Acer_A500_4.010.40_COM_GEN1

"

Note that the patch installation instructions recommended that Australian users upgrade their system after applying the patch. So, like an innocent newbie I decide that Acer can't be silly enough to make the same mistake twice.

....... WRONGGGG!!

Once the 40MB system upgrade to Acer_A500_4.010.40_COM_GEN1 had been downloaded and installed I found that I was back to 'square one' with the WiFi.

The WiFi is now dead AGAIN, and a new patch is once again required (as the old patch won't work on the updated operatng system).

So, by all means, install the update patch, but DO NOT, (repeat) DO NOT, upgrade to the next operating system! That's all the advice I have at the moment.

This problem at Acer has to be fixed. Not just the WiFi problem, but also the staff who let these upgrades, patches and dodgey advice be released. None of us in the research, IT and systems analysis community would condone the practices employed by Acer at the moment. Heads would 'roll'!

We require Acer staff to solve the wireless problem promptly and permanently, and practice what you preach (ie. test and retest your solutions, upgrades, patches and recommendations).

As a further suggestion, please consider finding a way to reverse system upgrades and allow for non-web-based system upgrades (for those without wireless access).


Cheers!

DrB
Commonwealth Industrial and Scientific Research Organisation, Australia


========================================

Patch Update instruction file:
----------------------------


Acer ICONIA TAB A500 ‘connect Wi-Fi unsuccessfully’ patch notification

To check the version of the operating system (OS) on your tablet:
Please go to Settings > About tablet > Build number.
Supported OS version(s): Please refer to the information below to verify if your
A500 is affected by the ‘connect Wi-Fi unsuccessfully’ issue.
Affected countries and OS
A. Countries: UK/France/Italy/Spain
- Affected OS versions:
Acer_A500_4.010.22_COM_GEN1
Acer_A500_4.010.30_COM_GEN1
- After installing the update, you are advised to update your tablet’s operating system to:
Acer_A500_4.010.38_COM_GEN1
B. Country: USA
- Affected OS versions:
Acer_A500_4.010.07_COM_GEN2
Acer_A500_4.010.08_COM_GEN2
Acer_A500_4.010.09_COM_GEN2
- After installing the update, you are advised to update your tablet’s operating system to:
Acer_A500_4.010.10_COM_GEN2
C. Countries: Singapore/Malaysia/Thailand/Philippines/India/Vietnam/
Indonesia/Australia/New Zealand
- Affected OS versions:
Acer_A500_4.010.12_COM_GEN1
Acer_A500_4.010.24_COM_GEN1
- After installing the update, you are advised update your tablet’s operating system to:
Acer_A500_4.010.40_COM_GEN1
Acer ICONIA TAB A500 ‘connect Wi-Fi unsuccessfully’ patch notification
D. Countries: Taiwan/Hong Kong
- Affected OS version:
Acer_A500_4.010.23_COM_GEN1
- After installing the update, you are advised to update your tablet’s operating system to:
Acer_A500_4.010.39_COM_GEN1
Installing the patch:
• Preparation
- Prepare a microSD card using FAT or FAT32 format
- Copy ‘update.zip’ to the root of the microSD card
- Ensure the tablet’s battery is fully charged
• Steps
1. Turn off the device (press and hold the power key)
2. Insert the microSD card in the tablet’s microSD slot
3. Press and hold the power button and volume down key (the volume key nearest
the power button)
4. After the tablet vibrates ONCE, keep holding the keys.
5. Wait until you see "Erasing caches before SD update..." in the top left-hand side of
the screen.
6. Release the power and volume keys.
7. Device shows the Android Robot and a progress bar.
8. Wait until the progress bar reaches 100% then restart the tablet.
9. Wait until the update process finishes.
10. Turn off Wi-Fi and turn it on again to complete the patch installation process.
DrBobb is offline  
Reply With Quote
Old July 30th, 2011, 02:04 AM   #49 (permalink)
Member
 
Join Date: Mar 2011
Posts: 200
 
Device(s):
Carrier: Not Provided

Thanks: 26
Thanked 42 Times in 36 Posts
Default

I had the same wifi problem with mine after the 3.1 update. Tried every solution I could fine short of rooting it. Was about to give up and woo hoo, I got the solution from xna site. The reset didn't work for me no matter how many times I tried it. Talked to the tach support who had no idea how to fix short of sending it back in. I had bought mine the first day they were available. But tech support did help me sort it out. When you do the 3.1 update, for some reaqson it locks in what ever IP address you have durring the update. So the only way to get it to forget the Ip is to reset it as you are trying to obtain the new address and it's fixed. Did that with mine a week ago and it's been working flawlessly since. There was another update after I got mine working again and seems that with each new update it makes my machine work better. Good luck and hope this helps those who are beyond help.
dbldipp is offline  
Reply With Quote
Old August 3rd, 2011, 07:13 AM   #50 (permalink)
New Member
 
Join Date: Aug 2011
Location: Darwin, Australia
Posts: 1
 
Device(s): Acer Iconia A500 Tab HTC Wildfire
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

If only life were so easy!
I have the same wifi connectivity issues, the only device I can reliably use is my HTC Wildfire (android) phone in Hotspot mode.
My A500 was bought in the States, although I live in Oz.
I am on Build Acer_A500_4.010.13_COM_GEN2 (The Acer patch won't install on this version)
The double reset has not worked for me.
Tomorrow I will try the reset while connecting fix.
I leave for a 4 week OS trip on Friday, this was going to be my main method of keeping in touch. I am scared now, maybe it is bak to postcards and airmail letters.
I have spent many hours configuring the tab with apps and setting it up to blog and upload pictures. I do not want to do a factory reset at this late stage.
TheBludger is offline  
Reply With Quote
Reply
Tags
a500 3.1 update issues, a500 wifi issues


Go Back   Android Forums > Android Tablets & MIDs > Acer Iconia Tab A500
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 03:05 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.