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Old June 18th, 2012, 08:48 PM   #1 (permalink)
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Default iconia a500 not booting

Hi. My Iconia got bad suddenly. Stopped in the middle of some streaming and will not reboot. It sits on "acer" screen forever. I tried power on/volume up combo, it started reset, but went nowhere. i think it is looking for update card on SD. Any ideas how to proceed? Of course, it happened right after the warranty expired.

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Old June 18th, 2012, 10:39 PM   #2 (permalink)
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I suggest trying the hardware reset if you haven't yet (pinhole, lower right corner near USB port).

You said you tried volume up and power, and I'm not certain if that means the Factory data reset described here: Acer Support: Frequently Asked Questions list for Internal Only - How do I perform a Factory Data Reset if my Acer ICONIA TAB A500 does not boot?

If the tablet is on -- e.g., stuck at the Android or Acer boot screen -- you must power down before starting the procedure by holding the power button for 5 seconds.

The button timing for the Factory data reset is very important. Hold the power button for only 3 secs only, continue holding volume up, and operate the screen rotation lock switch immediately after the vibration is felt.

Look at the upper left corner of the screen for:
Erasing user data...
Erasing cache...

If you don't see both messages, hold the power button for 5 seconds to power down again and start the procedure over. It can take a few tries to time it properly.
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Old June 19th, 2012, 03:02 PM   #3 (permalink)
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Ok, tried reset. it kind of worked: i got erasing... messages, then the screen went black briefly (like 5 secs). then "ACER" screen apperared and it stays forever
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Old June 19th, 2012, 04:07 PM   #4 (permalink)
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Almost sounds like the battery died in the middle of an update.

Does your computer recognize the device?
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Old June 19th, 2012, 09:14 PM   #5 (permalink)
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Originally Posted by csdmxp View Post
Ok, tried reset. it kind of worked: i got erasing... messages, then the screen went black briefly (like 5 secs). then "ACER" screen apperared and it stays forever
That sounds pretty bad. It appears that either the OS firmware is corrupt, or you've encountered a critical hardware failure. Based on your account of how this started, I would guess the latter. I'm guessing this only because in your first post, you wrote that the tablet was just streaming and died. That particular type of failure would not likely have been caused by a firmware update interruption, because the device would have already booted successfully for you to be using it as you stated you were when it failed.

While this appears to be a hardware problem, it also seems that you have little to lose by downloading a stock ROM of whatever version you were running and trying a flash ROM recovery via the SD card. You could also try the custom ROM route, and there may actually be more support available for that solution.
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Old June 20th, 2012, 09:20 AM   #6 (permalink)
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In meantime, ACER customer suport agreed to take it for repair, although warranty was 5 days overdue so, going to ship it today. Thanx all for help.
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Old July 4th, 2012, 01:24 PM   #7 (permalink)
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Originally Posted by csdmxp View Post
Hi. My Iconia got bad suddenly. Stopped in the middle of some streaming and will not reboot. It sits on "acer" screen forever. I tried power on/volume up combo, it started reset, but went nowhere. i think it is looking for update card on SD. Any ideas how to proceed? Of course, it happened right after the warranty expired.
This exact same thing happened to me this morning. I was streaming some video, the tablet froze and I restarted it. Now all it does is stay on the "acer" screen.

I tried doing a factory reset every way know to man, including attaching a keyboard and using the menu and nothing happens. It also appeared to be looking for an update on the SD card.

I'm guessing that I have to call Acer too.

Anyone know how long the warranty period is?
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Old July 5th, 2012, 11:44 AM   #8 (permalink)
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Csdmxp did not state which streaming app was running when this problem occurred. It seems that this may be worthwhile for others to know at this point. Please post the name of the app that you were using to stream video when this happened to your tablet. If you recall the video format, file, and/or site that may be of some use also. There may be something in there that others will want to avoid, or at least be cautious of considering how severe the consequences appear to be.

The warranty period for new Acer Inconia tablets is one year mail-in/carry-in. To obtain telephone support, you will need a copy of the receipt/invoice to use as proof of purchase if the manufacture date (printed on the box) is longer than 1 year ago.
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Old July 5th, 2012, 05:44 PM   #9 (permalink)
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Bought my A500 through costco.....2 yr support! SWEET!
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Old September 27th, 2012, 10:13 AM   #10 (permalink)
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Anyone have any Luck with this issue yet?
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Old September 27th, 2012, 04:37 PM   #11 (permalink)
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Yes. The OP sent the tablet in to repair the failed hardware, which is what this problem most often is if it happens during normal app operation. All of the boot problems I've read about that started as a result of streaming video were apparently hardware related, and likely due to failure of the internal NAND flash storage. Most have reported that main boards were replaced to fix this.
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Old September 28th, 2012, 03:09 PM   #12 (permalink)
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Mine just did the same thing...except I wasn't streaming anything---I was in an RPN
calculator. It froze up (date/time not even updating), then on a reboot, froze at the
Android screen. After a LONG time, tried again, and now it freezes at "acer"....

After going through multiple wrong numbers provided by Acer as the "right" number
to call, I finally got passed to the chat support. Hardware issue, out of warranty (as
of the 3rd) $200 + tax + shipping. That's 3 A500s failing right after the warranty
is expired. Coincidence? Sure...right...uh huh, yeah, I believe that.... (No I don't)

This will most definitely be my last Acer ANYTHING. I lost all kinds of information
(a lot of which is medical---it's backed up on my computer, but my tablet was the
primary, so I didn't exactly lose it...just lost the best method of using it). Now I'm
back to having to remember stuff with memory that's been damaged by my first
cancer.... I am NOT happy right now at all.

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Old December 6th, 2012, 04:04 PM   #13 (permalink)
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Default The same problem, twice!

My Acer Iconia 500 had the same issue, twice. The first time was 6 months use after purchase. It happened without any significant events...the tablet just stalled, and after the hard reboot there was the ever lasting Acer logo. Acer had the main-board replaced, as noted on the service note. After another 6 months, one day prior to warranty expiration, it happened again! Acer said it will take it back for physical examination, and I am almost sure that the mainboard will need to be replaced, again. My fear is, will it happen again after the second mainboard? What is wrong with Acer?
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Old December 6th, 2012, 06:35 PM   #14 (permalink)
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My Acer Iconia 500 had the same issue, twice. The first time was 6 months use after purchase. It happened without any significant events...the tablet just stalled, and after the hard reboot there was the ever lasting Acer logo. Acer had the main-board replaced, as noted on the service note. After another 6 months, one day prior to warranty expiration, it happened again! Acer said it will take it back for physical examination, and I am almost sure that the mainboard will need to be replaced, again. My fear is, will it happen again after the second mainboard? What is wrong with Acer?
I gave up on Acer after mine died in the same way as everyone else's. By the
way, you're the first person I've heard about whose A500 died before a few
days after the warranty ran out. But, having died twice in that year, that's
really bad, too.

I still stand by what I said (and told Acer's tech unsupport): I will NEVER buy
another Acer product, and I will advise anyone I know of who is considering
doing so to just buy a real paperweight instead of spending the extra money
and waiting a bit.
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Old December 7th, 2012, 02:32 PM   #15 (permalink)
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Mine has been Rock Steady.....Getting a bit tired now but still does its thing!
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Old December 7th, 2012, 06:08 PM   #16 (permalink)
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Mine has been Rock Steady.....Getting a bit tired now but still does its thing!
Same here. My a500 has been a great value. If it quits tomorrow, I've already gotten my money's worth.

These devices are a consumable product. When either the battery or storage fails, the product has more than likely merely worn out. Depending on the level of care and use, some will wear out faster than others.

None of the top ten brands appears to be notably better than any other. If you compare relative to market share for various devices of the same class, failure rates appear to be roughly equivalent across the board.

Regardless of the brand, most Android tablets are made from a small selection of components supplied by only a handful of manufacturers and arranged in only slightly different configurations. The value differences in brand appear to depend mostly on which packaging of features one wants.
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Old December 11th, 2012, 06:21 PM   #17 (permalink)
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This is way too much of a coincidence! Warranty expired 2 days ago. Acer locked up this morning on Acer boot screen. WTF? Does this mean I lose all my game progress if I have it replaced? Sigh.
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Old December 11th, 2012, 06:41 PM   #18 (permalink)
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This is way too much of a coincidence! Warranty expired 2 days ago. Acer locked up this morning on Acer boot screen. WTF? Does this mean I lose all my game progress if I have it replaced? Sigh.
If it's a coincidence, the earth will explode in 1 second. [waits] Nope. Must not be
a coincidence. Seriously, it's happened too many times, to too many tablets (mine
included) to be anywhere NEAR a coincidence. Granted, it hasn't happened to all
A500 users, but I still can't imagine a coincidence like this, no matter how much
Acer denies that it's anything more.

Oh, and mine took more than a few days---it lasted a few weeks after the warranty
ran out, and then died in the same way....tablet froze while I was not really doing
much of anything (I think I had a file transfer between my computer and tablet
going), and then when I tried to reboot, it was stuck on the ACER logo. I did a
hard reset...no change.

As for your game progress, if it was stored on your tablet, it's toast unless
you get your tablet to boot again. Good luck with that, and if you do, be sure
to tell the rest of us how you did it. :-)
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Old December 11th, 2012, 07:16 PM   #19 (permalink)
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I just talked to Best Buy. Exactly 1 year and one day after I turned it on for the first time!!!!

Btw, I also had the low memory issue that I just fixed via root access by deleting the .txt files. Anyone else also rooted?
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Old December 17th, 2012, 09:37 AM   #20 (permalink)
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Hmmmm :-(
Not to happy at the moment. My A500 frooze the way most of you described. I got the yellow lying Android symbol on my screen before it "died". Now i only get the Acer symbol when i try to boot the tablet. I used the Swedish Television streaming application when this happened.
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Old December 17th, 2012, 10:54 AM   #21 (permalink)
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Default Fixed!

I had the same problem. I was watching a football game on WatchESPN, in mid September ... It would not turn off. Hit the reset button, all I got from there on was the ACER logo. Called ACER. Warranty up 2 weeks earlier. They wanted $200, but I refused.

After much research, trial, and error, I got it working this last weekend! It is actually very simple. It is only a software problem.

1.) Download a copy of the Update.zip of the android version you want to put on it (Google A500 update.zip).
2.) Copy it to a Micro SD (leave the file named update.zip) in the main directory.
3.) Put the SD in your A500 and do a manual factory restore. (Volume+ and Power Button, then flip the rotation lock button) It will look for the update file on the SD card and put the OS back on the tablet.

I put ICS back on. After 2 days it is working perfect. I can't believe I could have done this 3 months ago.

PS. I still hate ACER Support for not helping me with this!
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Old December 17th, 2012, 12:12 PM   #22 (permalink)
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It is actually very simple. It is only a software problem.

1.) Download a copy of the Update.zip of the android version you want to put on it (Google A500 update.zip).

2.) Copy it to a Micro SD (leave the file named update.zip) in the main directory.

3.) Put the SD in your A500 and do a manual factory restore. (Volume+ and Power Button, then flip the rotation lock button) It will look for the update file on the SD card and put the OS back on the tablet.
Ok, I'm with you on the volume button (and try to get the top side by itself), and the
power button. But where is this rotation lock button? I don't recall every noticing, or
even SEEING, that one.

And what's the best site to grab either the Acer version of update.zip or, perhaps, a
custom version (whatever is most recommended...warranty obvious expired (after
all, it failed right after the warranty ran out).

It'd be nice to have my tablet back as a useable device instead of a paperweight. :-)

One question, though. Is there a way to do the same thing via USB? I gave my mom
my older tablet and, due to its VERY limited space, gave her the external SD, too, and
don't have the money for another one, and won't for a while.....

Thanks,
--jim

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PS. I still hate ACER Support for not helping me with this!
Same here...many times over. They told me it sounded like a system board failure,
and like most, they wanted $200. I told them what they could do with their $200 (i.e.,
where they could shove it).
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Old December 17th, 2012, 12:15 PM   #23 (permalink)
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I think that you should be able to get the update.zip from XDA... will have a look when I get back to the computer

The rotation lock switch is next to the volume
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Old December 17th, 2012, 01:27 PM   #24 (permalink)
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...and USB?
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Old December 17th, 2012, 01:39 PM   #25 (permalink)
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I don't think it is possible top do it via USB. Any chance you have an SD card in your phone? You could copy everything off that to your computer to use it and then put it back in your phone when you're done?
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Old December 17th, 2012, 01:41 PM   #26 (permalink)
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Were you already upgraded to ICS?
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Old December 17th, 2012, 01:44 PM   #27 (permalink)
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I don't know how or if it can be done from the USB, I am at work and cannot remember which site I got my update.zip file from. Maybe I can post it this evening when I get home.

To do the reset
From ACER for the factory reset: Acer Support: Frequently Asked Questions list for Internal Only - How do I perform a Factory Data Reset if my Acer ICONIA TAB A500 does not boot?
But there are also many videos, like: Iconia Tab A500 Series - Hard Reset when the screen is black - YouTube
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Old December 17th, 2012, 03:40 PM   #28 (permalink)
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Well, I tried their steps (up to the point where I should have gotten "Erasing Userdata" [sic]

I got the vibrating when I'd held the vol up and power long enough, and it went to the
ACER screen. That's it. How long (in minutes) does it take, holding the vol up AND
trying to turn the screen lock switch on and off (which is difficult for me, since I have
large hands)? I kept going for a few minutes with nothing to show for it.

I never got to a point where it said anything about update.zip, an external SD card that,
as I already mentioned, I don't have right now, or USB, etc.....

Suggestions? Thanks,
--jim
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Old December 17th, 2012, 04:39 PM   #29 (permalink)
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If you got the "erasing user data" message you are at the right spot. You need to have the SD card already in with the update.zip file or it will keep cycling. Get the SD card and the file, with the SD card installed in the tablet. Then when you do the reset, it will restore the OS. At least that is what it did for me. I am no expert, maybe I got lucky, but I am writing this from my working A500!
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Old December 17th, 2012, 04:51 PM   #30 (permalink)
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Quote:
Originally Posted by Thesman View Post
If you got the "erasing user data" message you are at the right spot. You need to have the SD card already in with the update.zip file or it will keep cycling. Get the SD card and the file, with the SD card installed in the tablet. Then when you do the reset, it will restore the OS. At least that is what it did for me. I am no expert, maybe I got lucky, but I am writing this from my working A500!
Hmmm. Ok, well, it'll have to wait until next month's SSD payday (the 3rd), or later, but
I was already planning on getting an external SD card for my new Android phone, so either
way, it'll be useful. :-)

Thanks,
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Old December 17th, 2012, 06:23 PM   #31 (permalink)
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You shouldn't have to wait.

Just make a backup of your phones SD card and put it on the PC.

Use that to do the factory reset...then replace the files and put it back in the phone.

Bingo Bango DONE!
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Old December 17th, 2012, 06:57 PM   #32 (permalink)
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You shouldn't have to wait.

Just make a backup of your phones SD card and put it on the PC.

Use that to do the factory reset...then replace the files and put it back in the phone.

Bingo Bango DONE!
So, after I've already said at least twice that I don't HAVE an external SD card,
you're saying my phone does? Can you give me a hint as to where I might
find it? The slot itself is empty, so it must be hidden somewhere else on the
outside. But since it didn't come with one, and I never installed one, I might
have a really tough finding one that just randomly appeared. Quantum physics
applied to the macroworld. But that could just mean it isn't there when I look
for it (otherwise it could be both there and not there at the same time, as long
as nobody checks to see if it's there.....)

Suggestions?
--jim

Oh.... :-)
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Old December 18th, 2012, 10:39 AM   #33 (permalink)
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I think that MahaloCat was assuming that your phone had one and has only suggested the same as I did (for if you had one) earlier in the thread!
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Old December 25th, 2012, 02:57 PM   #34 (permalink)
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My thoughts exactly.......
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Old December 25th, 2012, 03:21 PM   #35 (permalink)
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so i am basically screwed unless i got a desktop
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Old December 28th, 2012, 04:22 PM   #36 (permalink)
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This is an update to my previous post (#13). My A500 came back from Acer service. The service sheet noted that the mainboard has been replaced (again), and now it is working (still with old issues, slow GPS fix and noisy internal microphone). With the warranty period running out, I wonder what could be the possible cause for the problem. It came to my mind that I have rooted my A500 following this link,
http://forum.xda-developers.com/showthread.php?t=1531646. It seems the lockups occurred after updates of some apps. Is it possible that the rooting is somehow related to the hardware problem?

Furthermore, today I called Acer Tech service level 2, followed by escalating to head quarter Customer care, regarding the well known issue of shrinking disk space with GPS use. What a bunch of a$$holes, especially the Moraine 25220, a total incompetent. This A500 is my first Acer, which will be the last one for sure! I have successfully persuaded two colleagues of mine not to buy Acer products.
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Old December 28th, 2012, 04:46 PM   #37 (permalink)
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Mine wan't rooted.......
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Old December 30th, 2012, 04:58 PM   #38 (permalink)
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Quote:
Originally Posted by D-U-R-X View Post
I think that you should be able to get the update.zip from XDA... will have a look when I get back to the computer

The rotation lock switch is next to the volume

Would LOVE TO try this... Can't find update.zip.... Anyone have a working URL?

THANKS!!!!
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Old December 31st, 2012, 01:44 AM   #40 (permalink)
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Quote:
Originally Posted by EvoMax View Post
Would LOVE TO try this... Can't find update.zip.... Anyone have a working URL?

THANKS!!!!
Which version of Android did you have on your A500? I'm guessing ICS?

If so, if you head to this thread and scroll down to this part of the second post:

Quote:
Ice Cream Sandwich 4.0.3
and download the update that is the 5th one down:

Quote:
Acer_A500_1.031.00_WW_GEN1
When you have downloaded the zip, do the following:
  • Double click it - it should open... I downloaded the file to make sure and it opened for me
  • Rename the zip "update.zip" (without the " ") - you may only have to name it "update", as it should automatically be ".zip"... you don't need to call it "update.zip.zip", as that wouldn't work
  • Once you have renamed the zip, put it on the root of the SD card (not in any folders)
  • Insert the SD card in to the tablet (while it is turned off)
  • Turn on the tablet whilst holding the volume down button

Hopefully this should work!

(of course, the usual disclaimers that go with anything like this apply)
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Old April 23rd, 2013, 11:12 AM   #41 (permalink)
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HELP PLEASE!!!! My tablet has done the same thing as many others. It froze. First I did a soft reboot. No luck. Second I did the hard reboot, several times. Nothing. So I followed your instructions and used the link you suggested (from the last post by D-U-R-X) to restore the OS (ICS). After downloading I was able to open the folder, so I changed the folder name to update.zip. I emptied the memory card of everything but that. I installed it in the tablet, and did the hard reset startup. It said something about reading update.zip from the card. It looked like it would work!!!! Then I got the android guy on his back with the yellow caution triangle. Ug. I've tried several times and keep getting the same result. Did I do something wrong? Should I try another file? Another OS then upgrade? Or am I up a creek without a paddle (and a tablet to tell me how to get back - haha)? Any suggestions would be great!!!!!! I am seriously going through withdrawals right now!!!!! I want my tablet back, it's my lifeline (especially now that my phone is crapping out too)!!!! Thank you!!!!!
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Old April 23rd, 2013, 12:16 PM   #42 (permalink)
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Sorry, android guy on his back with red ! triangle, not yellow triangle.

When I boot to restore OS it says
Update package SD card update.zip
Booting recovery kernel image

I very briefly get the standing android guy that makes it look like it's working, then I get the laying down guy.

I don't know if all of the matters, but I thought I'd add it if it helps. Thanks again!!!!


Quote:
Originally Posted by belacheesehead View Post
HELP PLEASE!!!! My tablet has done the same thing as many others. It froze. First I did a soft reboot. No luck. Second I did the hard reboot, several times. Nothing. So I followed your instructions and used the link you suggested (from the last post by D-U-R-X) to restore the OS (ICS). After downloading I was able to open the folder, so I changed the folder name to update.zip. I emptied the memory card of everything but that. I installed it in the tablet, and did the hard reset startup. It said something about reading update.zip from the card. It looked like it would work!!!! Then I got the android guy on his back with the yellow caution triangle. Ug. I've tried several times and keep getting the same result. Did I do something wrong? Should I try another file? Another OS then upgrade? Or am I up a creek without a paddle (and a tablet to tell me how to get back - haha)? Any suggestions would be great!!!!!! I am seriously going through withdrawals right now!!!!! I want my tablet back, it's my lifeline (especially now that my phone is crapping out too)!!!! Thank you!!!!!
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Old April 24th, 2013, 04:16 PM   #43 (permalink)
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So I tried three different files from that link. I get the same droid on his back with red ! triangle every time. I tried each file several times. Ug. It's a folder that I'm naming update.zip, is that correct? Any suggestions would be great!!! I'm stuck. Thank you!!!!!!!
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Old May 21st, 2013, 07:05 AM   #44 (permalink)
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mine died again the other day. this time the screen is black. and the power on/off light is only on when it is plugged in. and i know the battery should be fully charged since i leave it plugged in all the time. i suspect a bad battery. does this sound plausible. also why isn't the battery user replaceable? i will not pay acer ANOTHER $200.
i need a tablet that has SD card input and mini hdmi output. what other brands have this.

Gary
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