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Old October 15th, 2012, 07:25 PM   #1 (permalink)
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Default acer a500 freezes on acer screen

My acer a500 keeps freezing on the acer splash screen

even when I do a hard reset and see
erasing user data.....
erasing cache.......

it just quickly reboots into the splash screen again.

anyone have any ideas?

It was working fine until today

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Old October 16th, 2012, 02:17 AM   #2 (permalink)
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Hello and welcome to the forums Antipirate - thanks for joining!!

How did it get to this state? Have you tried rooting it or did it just start playing up?
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Old October 17th, 2012, 03:06 PM   #3 (permalink)
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I think I rooted it months ago but I didn't really do anything with that and have just been using it normally since.

The problem stated just shortly before I stated this thread.
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Old October 17th, 2012, 03:17 PM   #4 (permalink)
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Hmmm... what was the last thing you did with your tablet before it started doing this?
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Old October 17th, 2012, 03:47 PM   #5 (permalink)
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Are you running a custom Rom?
Do you have a recovery loaded?
Can you boot into recovery?
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Old October 17th, 2012, 04:05 PM   #6 (permalink)
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I was making a note in a notepad app I can't remember the name of, it was an app that I downloaded within a few weeks of getting the tablet. however I didn't see it die when I went to use it later I found it stuck on the splash screen.

I'm thinking of trying the steps here:
unBRICK your ACER A500 ICONIA TABLET!!! Restore to 1.141.07 OTA UPDATE!!! - PPCGeeks

but I can't seem to get the files
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Old October 17th, 2012, 04:15 PM   #7 (permalink)
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If you rooted your tablet you would, most likely, have put a custom Recovery on it. Could you try and boot in to that? It's done by powering on while holding the volume down button (left hand side)
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Old October 17th, 2012, 08:09 PM   #8 (permalink)
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I've tried that already. I only rooted it to try to block some websites so I tried to do as little as possable.

When I hold power and vol - I end up get6ing a dead ! android image
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Old October 18th, 2012, 01:37 AM   #9 (permalink)
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The dead Android image would tend to suggest that you don't have a custom recovery. I'm just leaving for work... I'll have a look to see if I can't find something for you at lunchtime... will post back either at lunchtime or this evening when I get in from work
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Old October 22nd, 2012, 04:58 PM   #10 (permalink)
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Default Help please?

Alrigty i've been searching the web for about 3 days now looking for guides and even videos to try to fix my issue but apparently my issue is diff from all the rest... so here i go...

I have an Acer Iconia Tab A500 and when i try to power it on it just stays on the Acer screen, When i put a ROM on my SD card and name it "update.zip" and then hold the power key and the volume key it comes up with...
"Erasing Cache before SD update...
SD update cmd: recovery
--update_Package=SDCARD : update.zip

Booting recovery kernel image"

then it just goes to the Android screen where it shows him standing up with the "ball thing" rotating on his "stomach" and then it goes to the dead Android screen... Now there have been a few times where i have put a ROM on the SD card and held power and volume key and it shows the same message then it goes to the Android screen with the rotating ball but there is a loading bar underneeth him but the only few times i've seen the loading bar it freezes and then its almost impossible to get it back to where it seems like there is some progress being made...

I have also tried to hold the power button and the volume key and togle the screen rotatioin switch and when i do that i get a message that says...

"Bootloader v0.03.12-ICS: Starting Fastboot USB download protocol"


I honestly don't know what else to try because like i said i haven't seen the loading bar under the Android in a while so i don't feel like i'm making any progress... Can anyone help me?
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Old October 22nd, 2012, 07:48 PM   #11 (permalink)
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Quote:
Originally Posted by Fahmy2191 View Post
Alrigty i've been searching the web for about 3 days now looking for guides and even videos to try to fix my issue but apparently my issue is diff from all the rest... so here i go...

I have an Acer Iconia Tab A500 and when i try to power it on it just stays on the Acer screen, When i put a ROM on my SD card and name it "update.zip" and then hold the power key and the volume key it comes up with...
"Erasing Cache before SD update...
SD update cmd: recovery
--update_Package=SDCARD : update.zip

Booting recovery kernel image"

then it just goes to the Android screen where it shows him standing up with the "ball thing" rotating on his "stomach" and then it goes to the dead Android screen... Now there have been a few times where i have put a ROM on the SD card and held power and volume key and it shows the same message then it goes to the Android screen with the rotating ball but there is a loading bar underneeth him but the only few times i've seen the loading bar it freezes and then its almost impossible to get it back to where it seems like there is some progress being made...

I have also tried to hold the power button and the volume key and togle the screen rotatioin switch and when i do that i get a message that says...

"Bootloader v0.03.12-ICS: Starting Fastboot USB download protocol"


I honestly don't know what else to try because like i said i haven't seen the loading bar under the Android in a while so i don't feel like i'm making any progress... Can anyone help me?
I can't help, but the same thing happened to me today. I read somewhere that it is possibly a hardware issue.
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Old October 23rd, 2012, 03:43 PM   #12 (permalink)
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Well shux I need to figure out for sure... Lol anyone else have any ideas?
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Old October 23rd, 2012, 08:13 PM   #13 (permalink)
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I'm having the exact same problem. The same thing happened last year and I sent it in under warranty. One year later the same thing again. Acer wantsw $199 to fix it. Will never ever buy another Acer.
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Old October 23rd, 2012, 09:46 PM   #14 (permalink)
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Quote:
Originally Posted by suvs4u View Post
I'm having the exact same problem. The same thing happened last year and I sent it in under warranty. One year later the same thing again. Acer wantsw $199 to fix it. Will never ever buy another Acer.
Did they say what was wrong with it?
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Old October 24th, 2012, 02:55 AM   #15 (permalink)
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Fahmy2191 - I'm guessing you rooted? Did you put a custom recovery on your tablet when you rooted?
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Old October 24th, 2012, 03:00 AM   #16 (permalink)
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Quote:
Originally Posted by Antipirate View Post
I've tried that already. I only rooted it to try to block some websites so I tried to do as little as possable.

When I hold power and vol - I end up get6ing a dead ! android image
Quote:
Originally Posted by D-U-R-X View Post
The dead Android image would tend to suggest that you don't have a custom recovery. I'm just leaving for work... I'll have a look to see if I can't find something for you at lunchtime... will post back either at lunchtime or this evening when I get in from work
Sorry I didn't get back to you Antipirate... completely slipped my mind!

As I said, the dead Android logo would suggest that you don't have a custom recovery. I am going to have to look to see if I cna find something... I won't forget you this time!!
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Old October 24th, 2012, 10:49 AM   #17 (permalink)
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This sounds very similar to my problem. My tablet has been running, fine, although I'm sure we all know that Acer default ICS isn't stable all the time, but today it crashed randomly while I was typing with Swype on Reddit News Free. Since then it hang on boot, sometimes on the Acer screen and sometimes on the android screen (With shiny silver letters spelling "android"). I did a recovery, and it hung for about 30 minutes at 1/8 full blue bar with the android laying down with the triangle and exclamation point logo, and second time did nothing and reset itself quickly.

The strange thing is that the tablet usually resets itself when it hangs, but this time I had to reset it after it was hung for several minutes.

It's Acer's default ICS, rooted, no custom ROM, bootloader, or recovery.

I've been at college since it happened, and when I get home I might try using a custom update.zip to recover it, but I would love to hear from you guys.

Also no warranty...
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Old October 24th, 2012, 01:06 PM   #18 (permalink)
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Having had a bit of a search on the net, I'm at a bit of a loss. It actually looks like this could be a hardware issue!
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Old October 24th, 2012, 01:16 PM   #19 (permalink)
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Never rooted...
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Old October 24th, 2012, 01:45 PM   #20 (permalink)
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Hi, i'm new here ,too. My A500 has done the same thing. Hung on the Acer screen. It hasn't been 'rooted' or custom recovery or upgraded to ics. i might have about a week left on warranty so I need to know if this is fix youself thing or should I send it away.
I've tried hardware reset. and power and volume buttons. no change. once it actually went as far as the "android" screen and hung there.
I've tried syncing with my PC but the download failed.
I'm not really computer savvy. Please help
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Old October 24th, 2012, 02:22 PM   #21 (permalink)
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Quote:
Originally Posted by Fahmy2191 View Post
Never rooted...
What ROM are you putting on as an update.zip then? I was sure that the A500 got OTA updates... Mine never has, as I rooted and flashed custom ROM's as soon as I got it!

Quote:
Originally Posted by GinaReef View Post
Hi, i'm new here ,too. My A500 has done the same thing. Hung on the Acer screen. It hasn't been 'rooted' or custom recovery or upgraded to ics. i might have about a week left on warranty so I need to know if this is fix youself thing or should I send it away.
I've tried hardware reset. and power and volume buttons. no change. once it actually went as far as the "android" screen and hung there.
I've tried syncing with my PC but the download failed.
I'm not really computer savvy. Please help
To be honest, if you have time left on your warranty, I'd just go for that option, as you've said you're not computer savvy. Most of the stuff I've read since I got in from work today has said that this sort of thing is a hardware issue anyway!
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Old October 24th, 2012, 02:51 PM   #22 (permalink)
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Any idea as to which piece of hardware? I kind of need this thing for school, I'll have a hard time functioning without it.
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Old October 24th, 2012, 03:47 PM   #23 (permalink)
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Been reading for more than an hour. It seems to be the NAND. Screw Acer. I'm just a month out of warranty too. I haven't read any real solutions. I'm going to try this: unBRICK your ACER A500 ICONIA TABLET!!! Restore to 1.141.07 OTA UPDATE!!! - PPCGeeks

But if it really is the NAND, then it's not going to make a difference.

There's also this: http://forum.xda-developers.com/showthread.php?t=1445720
But as far as I know, there's not a way to do that without the NAND working, though it might prevent the problem.

.
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Old October 24th, 2012, 10:22 PM   #24 (permalink)
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Just ones that I find on android xda under stock Roms I've tried ics ones and I've tried honeycomb ones, and all of this started after my mother was already using it, it just shut off one day and wouldn't start back up...
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Old October 24th, 2012, 10:25 PM   #25 (permalink)
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I tried the rom from the unBRICK your ACER A500 ICONIA TABLET!!! Restore to 1.141.07 OTA UPDATE!!! - PPCGeeks and it still comes up with no loading bar...
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Old October 25th, 2012, 12:56 AM   #26 (permalink)
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Quote:
Originally Posted by Fahmy2191 View Post
Just ones that I find on android xda under stock Roms I've tried ics ones and I've tried honeycomb ones, and all of this started after my mother was already using it, it just shut off one day and wouldn't start back up...
I guess you've not tried the deodexed/pre-rooted stock ROM's? Do you know what version of Android you were on before? I don't think that you would be able to use a Honeycomb update.zip if you were on Ice Cream Sandwich (not possible to go backwards).

Quote:
Originally Posted by Fahmy2191 View Post
I tried the rom from the unBRICK your ACER A500 ICONIA TABLET!!! Restore to 1.141.07 OTA UPDATE!!! - PPCGeeks and it still comes up with no loading bar...
I don't think it is as simple as just changing the name to update.zip and trying to get the A500 to flash it.
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Old October 25th, 2012, 02:59 PM   #27 (permalink)
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I don't know what a deodexed rom is or where to find it, an with the unbrick I followed the instructions given and I don't get a progress bar when flashing
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Old October 30th, 2012, 08:30 PM   #28 (permalink)
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Any help?
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Old November 5th, 2012, 06:15 PM   #29 (permalink)
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so any new help regarding this dead android tablet? as my only problem is how to recover my cpuid as its merely impossible.. i never use usb when i was on HC so i have no luck getting Cpuid or sbk .. the only thing i hope that someday you can make like odin with this tablet
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Old November 12th, 2012, 06:27 PM   #30 (permalink)
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Afterota v1.09
This program primarily targets A50X/G100W tablets with Ota Hc or Ota Ics.
It lets the user install a recovery and a bootloader, compatible with Hc or Ics.
Afterota offers no garanty for succes. You use Afterota at your own risk.
You can always end up with a bricked device.
Features :
- auto retrieval of all your tablet ID's
- saving important tablet ID's for future reference
- one click installation of bootloaders, recoveries and optionally stock kernels
- return to stock Hc or Ics through update.zip method
- unsoftbrick your tablet if it gets stuck in apx mode
- root your tablet
- etc . .
Credits ( people who directly or indirectly contributed ) :
- Vache, Jasto, Civato, Scrilax and a lot of guides on Xda
---------------------------------------------------------------------------------------------------------------
Changelog
v1.09
18/06/2012
- Afterota now detects if there are multiple android devices connected to the computer.
If so, all flashing is disabled. There can be only one . .
v1.08
17/06/2012
- This update should resolve the isuese that users experienced when they were running
custom ics roms in combination with hc bootloader ( tested with hc bootloader + flexreaper )
- Removed the warning and exclusion when kernel returns bootloader version 0.03.11-ICS.
These were excluded in Afterota v1.07 ( see changelog v1.07 for more info )
- added v8 ics bootloaders by Scrilax to the package
v1.07
04/06/2012
- Afterota should work for all models : A500, A501, G100W
- new method for retrieving information
- when kernel returns bootloader version 0.03.11-ICS all flashing is disabled
this situation could apear when a user is on bl 0.03.01-HC with a SOD patched
kernel, these kernels are unable to start APX mode
- program lets you install ics bootloader on HC roms now
the v7 ics bootloader can start Hc roms as long they are not stock ( CWM HC roms )
so a user currently on Hc could install the Ics bootloader + a recovery
and during reboot into recovery imeditatly flash a custom cwm Ics rom ( eg. flexreaper)
or go back to Hc by flashing a cwm Hc rom. ( this has been tested and proven to work )
- program layout simplified
- winxp and vista are back in the running
v1.06
31/05/2012
- bugfix in bootloader detection (again)
- added lite version to the package
- added v7 ics bootloaders by Scrilax to the package
V1.05
31/05/2012
- bugfix in bootloader detection
v1.04
31/05/2012
- when ics build is not recognized, all kernel flashing is disabled
v1.03
30/05/2012
- changed layout a bit to hold more information
- changed the way the id's are detected
- ics version detection for flashing correct kernel
- program restricted for usage on win7 only
- displays uac warning, uac sometimes causes nvflash to crash
v1.02
29/05/2012
- removed the auto reboot after pushing the root packet to the tablet
- updated thor recovery for ics to v1.73
- the program now displays a warning if the file containing serial, cpuid and sbk is not found
- improved the code to disable the "install-recovery.sh" script
v1.01
28/05/2012
- made some changes to the way the program acts in different situations
- when hc rom is detected all ics bootloader & kernel flashing is disabled
- when ics rom is detected all hd bootloader flashing is disabled, except on the "back to stock" tab
- several other changes to the interface as sugested by civato.
v1.00
27/05/2012
- initial release
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