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Old February 21st, 2013, 09:51 PM   #1 (permalink)
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Unhappy Can't Boot!!!

Hi, my A500 sticks at the Acer screen and never advances. Using power and minus volume rocker gets it booting and it has an exclamation mark and only gets about 20% into it and just stays there. Been a good tablet and I didn't drop it or do anything weird. Any ideas? Help!!!!

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Old February 21st, 2013, 11:45 PM   #2 (permalink)
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hmmm if it has the exclimination mark that means its been modded or flashed with a custom rom.

A simple way to fix this is to completely power down the device.

Then hold volume down + power + home to go to download mode

Download a program called Odin on your computer

Download the stock firmware for your device <==== THIS IS HARD BECAUSE stock firmwares are diferent

Plug the divice in the computer while its in download mode

Open Odin

Click the PDA button in Odin

Then select the stock firmware for your device

Then click start and wait until the white square turns green saying pass

The phone should automaticaly reboot

thats it and if you want you can force an OTA update just to be sure


sorry for my English I was in a hurry!
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Old February 22nd, 2013, 01:28 AM   #3 (permalink)
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Are you rooted at all? I am pretty sure that the ! is to do with having a custom recovery on the tablet.

I believe Odin is only for use with Samsung devices... I've not heard of it being used with an A500

I'm about to leave for work but will try and help you out later/over the weekend.
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Old February 22nd, 2013, 03:14 AM   #4 (permalink)
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I can't "Then hold volume down + power + home to go to download mode" as there is no home button when it's in recovery mode and no, it's not rooted or custom modded in any way.
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Old February 22nd, 2013, 03:16 AM   #5 (permalink)
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It's not rooted, modded or whatever. I need to take the slipcover off it to get to the s/n for acer's web site and see if I can get them to reimage it or whatever. Any ideas are greatly appreciated!
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Old March 21st, 2013, 12:44 AM   #6 (permalink)
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It wasn't rooted, modded or anything. Just one day I went to turn it on an it got hung at the ACER screen that comes up.normally followed by the word android and eventually booting. Never got to the android part, it just hung. Then tried power switch and left speaker rocker to get it into safe mode. that crapped out too. I think I have to take the slipcover off it, get the serial number and get on Acer's web site to see what my options are. I'm sure they can reflash it and send it right back.
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Old April 10th, 2013, 01:53 AM   #7 (permalink)
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What have you found out on this? I've got a similar problem. Mine hangs on the Android reboot screen instead of the Acer screen though. It appears to be related to a low battery state, but plugging it in doesn't help - or doesn't help immediately anyway.

I need to backup everything pronto. I have a Square Trade warranty, so I suspect I may end up with a new, non-Acer Android tablet. Will I be able to restore onto another manufacturer's tablet? I don't know enough about Android to know whether that would work or not. What's the best way to get my data and apps onto a new tablet when this dies for good, which will probably be soon. :?
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Old April 16th, 2013, 07:56 PM   #8 (permalink)
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I ran the battery low myself and yes, it hangs on the Android screen. I guess I have to get ahold of Acer (still).
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Old April 18th, 2013, 02:53 PM   #9 (permalink)
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You should try a factory reset.
https://www.youtube.com/watch?v=_k9HYj93zHc
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Old April 18th, 2013, 04:26 PM   #10 (permalink)
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I did the factory reset and it doesn't complete it. Guess I'll have to watch the video and do it again.

Thanks a lot!
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Old July 17th, 2013, 03:35 AM   #11 (permalink)
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Default Had to do an RMA with Acer

I had to send the Acer Iconia A500 to Acer's Austin, TX repair facility. Since it's out of warranty (by about a year), they'll let me know how much the repair will cost. Surely not much considering all they have to do is reflash the memory.

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Old July 20th, 2013, 01:56 PM   #12 (permalink)
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Quote:
Originally Posted by tedpc01 View Post
...Surely not much considering all they have to do is reflash the memory.

Ted
Hopefully that will be the case, but don't be surprised if they have to replace the main board. For a stock, non-rooted device, the symptoms you described are consistent with eMMC chip failure. They won't flash an image if the chip has worn out. That can happen to any eMMC depending on the type, duration and frequency of usage. The eMMC is soldered to the main board, so replacement of the entire board is the typical repair.
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Old July 20th, 2013, 02:16 PM   #13 (permalink)
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I sent it to the factory depot in Austin, TX and got notification repairs were done and Fedex tracking has it arriving at my house Monday July 22, so I'll be happy no matter what they did.
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Old July 22nd, 2013, 10:07 AM   #14 (permalink)
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I just got my Iconia A500 back today from Fedex. Acer replaced the mainboard, reflashed the OS and tested (good). I didn't have to pay a single cent and the Iconia works great!!! Getting everything set back up again, obviously. They installed Android 4.0, which originally from the factory was 3.0, so that was good.

I am more than please with Acer tech support!


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