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Old November 18th, 2012, 11:02 PM   #1 (permalink)
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Default "Personal Video's" Folder Not Displaying Titles?

So, I put some movies on my KFHD. I converted them and they play flawlessly, I have no issue there. My problem comes with the way my KFHD display's icon with no titles.

So, the only way to know what a movie is, is to play it. There's no way (at least not one I can find) to edit the "grid/list view" options for this folder, when I click the options tab nothing happens.

Anyone else having this problem or know a solution?
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Old November 19th, 2012, 10:22 AM   #2 (permalink)
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Boo to Amazon for trying to force you to pay for their videos by making personal ones as unattractive as possible.

Edit: I say that because I'm having the same issue. I'm going to contact customer support and will post any results (or not) that I have.
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Old November 21st, 2012, 08:13 AM   #3 (permalink)
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Quote:
Originally Posted by brody8898 View Post
So, I put some movies on my KFHD. I converted them and they play flawlessly, I have no issue there. My problem comes with the way my KFHD display's icon with no titles.

So, the only way to know what a movie is, is to play it. There's no way (at least not one I can find) to edit the "grid/list view" options for this folder, when I click the options tab nothing happens.

Anyone else having this problem or know a solution?
Yeah I noticed this too with mine when I tried to put a video on. I haven't seen any solution for adding titles either.
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Old November 21st, 2012, 09:21 AM   #4 (permalink)
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No answers from Customer Service yet. If you can believe it, they had to escalate to their developers. Being in support myself, I had a bit of a meltdown when they told me they hadn't tested to see if they could duplicate the issue.

...sigh...
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Old November 21st, 2012, 11:16 PM   #5 (permalink)
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I added more video's today with the same result. I hope they fix this.
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Old December 5th, 2012, 05:01 PM   #6 (permalink)
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It has been a few weeks, but I've finally heard back from Amazon
-----------------------------
Thank you for taking the time to contact us. In regard of personal video name and pictures.Our software developers are working on a solution that will be coming out soon as a upgrade.

We'll consider your feedback as we plan further improvements. Customer feedback like y................blah, blah
----------------------------

So I guess they'll be coming out with an update for at least this, but I imagine additional bugs. I hope it is soon--while I love watching Amazon movies/videos, I like to watch personal ones as well.
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Old December 7th, 2012, 06:31 PM   #7 (permalink)
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Mine upgraded to 7.2.2 today, but it didn't fix the issue... sigh.
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Old December 10th, 2012, 12:54 PM   #8 (permalink)
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I submitted my issue for the 8.9 model and the update has not yet been delivered. I'll report back when I get a fix, however Amazon has stated that one will be coming.
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Old April 2nd, 2013, 12:47 PM   #9 (permalink)
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Updated to 7.3.0 but still no fix.
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