Huge problem (lost phone app)

tesla321 · May 3rd, 2011, 12:35 AM

Upon unlocking my mytouch4g from tmobile, I put a different simcard, however i had forgotten that the app "LOST PHONE" for android was installed and reports the phone being stolen and is asking for a log in password... the problem is I NEVER SET THE PASSWORD.. therefore I feel like im stuck in a paradox with this issue.. the phone is asking for a password that was never defined and there is no way to get away from the screen of the app even after putting my original sim card in it!! Plus I need to be on the road tomorrow and have a business meeting I need to get to.. and figures, my phone is essential for me to do my job as I have my contacts, emails, appointments, and GPS in it.. ANY HELP would be appreciated as I have no idea what to do!

durps · May 3rd, 2011, 01:00 AM

Umm, not the best advice, but you can try rooting the device if it comes down to it.
Rooting means hacking just in case you didn't know.

I suggest you wait for more responses first though. I don't know much about the MyTough4G.

lifeonmtv · May 3rd, 2011, 01:13 AM

If your device is already rooted, you can uninstall the app through adb.

Have you tried contacting the developer of the app?

T.M.M.L · May 3rd, 2011, 09:40 AM

If there is no password set, shouldn't a blank enter get you into the program?

May 3rd, 2011, 11:33 AM

In a worst case scenario you could attempt a factory reset. That should wipe everything off, including the security app, as well as all your info

Hrethgir · May 3rd, 2011, 02:38 PM

Quote:

Originally Posted by RyanB

In a worst case scenario you could attempt a factory reset. That should wipe everything off, including the security app, as well as all your info

Can he do a factory reset without being able to get into the menu though?

May 3rd, 2011, 02:44 PM

Yes. See the link for the steps.

Resetting the phone (T-Mobile myTouch 4G™)