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Old August 22nd, 2011, 03:22 AM   #101 (permalink)
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Hi all,

We're running a quick survey among our users (in Viber-dedicated threads only).

We'd like to hear your opinion: What is Viber missing the most? If you could choose the most important feature that you'd like to see in our next big version - Viber 2.1 - that's coming up soon, what would it be?

Let your voice be heard

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Old August 22nd, 2011, 07:44 AM   #102 (permalink)
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I suppose video calling would be a popular request, though, personally I really never make video calls even when our local network charges the same rate for voice on video calls. Group chat would be another.

What I would like most personally (not sure it is possible) is a setting to select lower voice quality so that the service works fine even with poor connections.
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Old August 22nd, 2011, 09:17 AM   #103 (permalink)
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@ral

Your second suggestion is an issue we're been working on a lot in the past few months (especially in regards to 3G networks). We will present a solution for that soon
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Old August 22nd, 2011, 12:27 PM   #104 (permalink)
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I installed Viber on my Droid X & it worked fine. However, when I exit the app it comes back on whenever I power up the phone in the morning. Is there a way to keep it off until I want it to be active?
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Old August 22nd, 2011, 09:16 PM   #105 (permalink)
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Is there a tablet version of viber? I was able to install viber in my Samsung Galaxy Tab 10.1 but I could not get pass the part where I register my phone number. After entering my number it says "Waiting for SMS..." and then an "Error" pops up.


SGT 10.1 (Wifi only)
Honeycomb (3.1)
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Old August 23rd, 2011, 02:01 AM   #106 (permalink)
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@brianbro -
After exiting Viber, it shouldn't turn itself back on. However, after reboot of phone, Viber auto-starts (in order to make sure it's available for calls/texts, as you would expect of a communications app). Remember two things:
1. you can simply turn it off after your phone starts.
2. to be frank, Viber consumes very little battery, and negligible amounts of KB. We respect, of course, your will to close it (and this is why we added the "exit" button), but know that it affects your phone in a slight way.

@gsmack -
Viber is not yet officially compatible with Tablets (with HC). We're working on it these very days, and it will hopefully be ready soon. I'll keep you posted of course.
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Old August 29th, 2011, 08:40 AM   #107 (permalink)
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Hi everyone,
We've got something for you: Viber's Photos - Wall Photos | Facebook

Do you think you know what this is?
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Old September 10th, 2011, 05:12 AM   #108 (permalink)
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Thanks to an iPhone user, I've now discovered Viber. I was very surprised as to how many of my friends were already connected and yet none of them ever mentioned it.

Anyway, does anyone have any idea if there is any possibility to have the Viber dialer replace the standard (or HTC) dialer ? I assume the Viber dialer does everything that the standard dialer does - yes ?

Edit: After a reboot of the phone, the next time I used the dialer, it asked me if I wanted to set Viber as my default dialer. Brilliant work Viber


C
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Old September 13th, 2011, 05:44 AM   #109 (permalink)
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Quote:
Originally Posted by championc View Post
Thanks to an iPhone user, I've now discovered Viber. I was very surprised as to how many of my friends were already connected and yet none of them ever mentioned it.

Anyway, does anyone have any idea if there is any possibility to have the Viber dialer replace the standard (or HTC) dialer ? I assume the Viber dialer does everything that the standard dialer does - yes ?

Edit: After a reboot of the phone, the next time I used the dialer, it asked me if I wanted to set Viber as my default dialer. Brilliant work Viber

C
Glad to hear it works now
You can expect a brand new version soon, with lots of new features.
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Old September 13th, 2011, 06:09 AM   #110 (permalink)
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Trying Viber also. I tried first call to my sister about 1500 miles away but the delay was unbearable in terms of carrying on a conversation. Both kept taking over the top of each other. I know there are many factors but is there any ongoing improvement to response times. My modem, and other setup already setup with QoS priority etc. Is there equivalent in phone networks?
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Old September 13th, 2011, 08:05 AM   #111 (permalink)
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@DaveSyd -
I'm not so sure I understood what you asked, but what I can tell you is that we (Viber) are working on these days is a better adaptation of Viber to slow networks. Usuaully WiFi<-->WiFi calls through Viber should be just fine, while we will improve Viber's handling of calls on 3G.
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Old September 19th, 2011, 04:54 AM   #112 (permalink)
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Quote:
Originally Posted by ViberMedia View Post
Hi all,

We're running a quick survey among our users (in Viber-dedicated threads only).

We'd like to hear your opinion: What is Viber missing the most? If you could choose the most important feature that you'd like to see in our next big version - Viber 2.1 - that's coming up soon, what would it be?

Let your voice be heard
Do you have any plans to indicate when a user is actually online ? Someone may have installed the app at one stage and then removed but may still be indicated as being a Viber user or, like my sons' phone, being PAYG, only uses wi-fi for data so if not in wi-fi coverage, wouldn't be connected.


Cormac
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Old September 20th, 2011, 06:45 AM   #113 (permalink)
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@championc - you do have an indirect way of seeing who's online and who's not.

When you make a Viber call, if it says "Ringing..", it means the other side's phone is literally ringing, meaning they're online. If it only says "Calling..", it probably means they're offline.

Same for messaging - if you send a text and you see the "✔" sign, it means the message has been received at the other side's phone (he's online). If you only see the arrow sign, it means it's been sent from you, but pending the other side to come online (they're offline at the moment).

Think of Viber as a "substitute" to your real phone. When you call/text someone, you're not sure if they are currently available or not. Right?
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Old September 26th, 2011, 08:47 PM   #114 (permalink)
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Question for Viber;

I've got a Optimus V (Virgin Mobile and Android 2.2.1) and downloaded the Viber app. but never receive the SMS activation code. I have tried the alternative activation method and my phone did ring but there was total silence on the other end (tried this twice). No codes, no voice, nothing.

I am now "timed-out" and have to wait 24hrs. to try again.

Any tip, tricks, or ideas?

Thanks ..... Roger :^)
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Old September 27th, 2011, 07:14 AM   #115 (permalink)
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@crystalship1 - We are aware that momentarily there are some issues with the callback system in some parts of the worls. We are working on resolving this. Please follow the following possible resolutions;
* Try again within the next *24 hours.
* If you tried connecting via 3G, try WiFi.
* Check our blocked countries and regions list at Viber Support and Knowledge Base
* Make make sure that you entered a valid number to where the SMS or phone call can be sent.
Unfortunately, we're aware that in certain cases the access code delivery is unavailable to certain users. Please contact your phone carrier regarding the ability to receive international SMS/calls.

Thanks for your patience, and sorry for the inconvenience:/
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Old October 12th, 2011, 10:17 AM   #116 (permalink)
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Hi everyone,
We are excited to announce that the long-anticipated Viber 2.1 has just been released to AppStore and Market!

Among the new features:
- A whole new sound codec, offering higher voice quality, better support for Viber calls on 3G networks and interrupted internet connections.
- Photo sharing inside Viber text messages. Not only is it possible to send photos via Viber, it is now also possible to easily share them, upload them to Facebook, etc.
- Viber text messages are now location-aware, meaning you can share your current whereabouts with each and every Viber message that you send.
- Viber now supports iOS5.
- Viber now supports Landscape mode.
- And many more new features and bug fixes.

It is important to note that downloading the new version is obligatory in order to continue and use Viber as of tomorrow.
Should you have any questions regarding this new version or about Viber in general, please do not hesitate to ask.
the Viber Team.
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Old October 12th, 2011, 10:31 AM   #117 (permalink)
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Hi everyone,
We are excited to announce that the long-anticipated Viber 2.1 has just been released to AppStore and Market!

Among the new features:
- A whole new sound codec, offering higher voice quality, better support for Viber calls on 3G networks and interrupted internet connections.
- Photo sharing inside Viber text messages. Not only is it possible to send photos via Viber, it is now also possible to easily share them, upload them to Facebook, etc.
- Viber text messages are now location-aware, meaning you can share your current whereabouts with each and every Viber message that you send.
- Viber now supports iOS5.
- Viber now supports Landscape mode.
- And many more new features and bug fixes.

Should you have any questions regarding this new version or about Viber in general, please do not hesitate to ask.
the Viber Team.
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Old October 13th, 2011, 02:05 AM   #118 (permalink)
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Nice update. Exit button now working perfectly. Use it only for WiFi hence the importance of the Exit button.
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Old October 13th, 2011, 02:51 AM   #119 (permalink)
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My son installed the update on his Sony Xperia X8 and discovered he wasn't getting text messages anymore. I sent him a text and no sign. He then removed Viber and suddenly 4 messages arrived.

Does this make sense that it can happen ??


C
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Old October 13th, 2011, 05:13 AM   #120 (permalink)
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Quote:
Originally Posted by championc View Post
My son installed the update on his Sony Xperia X8 and discovered he wasn't getting text messages anymore. I sent him a text and no sign. He then removed Viber and suddenly 4 messages arrived.

Does this make sense that it can happen ??

C
Viber text messages can only arrive once Viber itself is installed. Please try removing Viber on both sides, reinstalling, and testing again.
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Old October 13th, 2011, 01:36 PM   #121 (permalink)
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Hi!

I tried to use Viber on a 3g line and got a message that t moibile won't allow the call.

Any thoughts?

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Old October 13th, 2011, 05:11 PM   #122 (permalink)
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What do you mean "you got a message that T-mobile won't allow the calls" ?
What is the exact phrasing of the message? Where did it appear?

What country are you located in?
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Old October 14th, 2011, 09:44 AM   #123 (permalink)
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Hi!

I live in Illinois in the USA.

"Viber service is currently unavailable or being blocked."

Strong 3g service.

Also, are the following free calls?

1. 3g to wifi.

2. wifi to 3g.

Thanks!

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Old October 16th, 2011, 04:06 AM   #124 (permalink)
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@KegHead -

The "Viber is currently unavailable" error message is a known issue that some of our users are experiencing, and we're working hard at the moment to fix it. I recommend you to deactivate your Viber, remove it and reinstall.

About your other question - any user that's connected to 3G when using Viber is essentially using up data off their data plan (Viber uses about 0.5MB per minute of call). If your plan is flat rate (monthly pay regardless of usage) then the call would be absolutely free. If you pay-per-MB, then you need to verify with your cell company about the rates they *they* charge you for using the internet on 3G.
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Old October 16th, 2011, 05:17 AM   #125 (permalink)
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Quote:
Originally Posted by ViberMedia View Post
- Viber now supports Landscape mode.
It supports Landscape mode for messages. I think Landscape mode should be implanted application wide (In my opinion, it should be a Android requirement that all applications be avaliable in portrait and landscape mode but that is a opinion)

More things (pulled from my commment on the market)

- Multilanguage support. I think this should currently be number one. People still use your closest rival (WhatsApp) because it is avaliable in their language. Should have some basic ones at least like spanish, french, german, italian, etc....
- Notify everyone that you got Viber. I think when you install Viber it should ask you "Do you want everyone in your address book to know that you installed Viber?" It shouldnt automatically send out a mass message thruout the servers (this also would take a load of your servers).
- Landscape mode. It has been implanted for messages but it needs to be application wide
- Media sending. By starting with pictures, its a good step. But video would be nice as well. Audio is a bit redudent as your service has VoIP calling. Sending any type of file (within a size limit) would also be a nice touch.
- VoIP with video. Skype doesnt fully support this on mobile phones so you would be the first. Support both front and (even though it doesnt make sense) back camera.
- Location awareness. Im not a fan but some people do like to include their location when sending a message.
- Bug fixes. There are some bugs that kinda show its beta status. When I turn my phone from landscape to portrait in the contacts area, it says loading and does nothing and nothing changes. From portrait to landscape, same thing. A friend of mine was on HSPA+ and it says there was no internet connection and if I would like to place a normal call. There was internet as I could browse using the browser perfectly. Little things that keep Viber from going upwards.

I keep telling my friends that this is the future as WhatsApp trial runs out and Viber has promising features but you got a long road still ahead.

Good luck and thanks for attending the forum and listening.
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Old October 16th, 2011, 05:21 AM   #126 (permalink)
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Quote:
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Hi my wife has a desire z on android 2.3.3 when she installed it on her phone she found that when exiting other apps on her phone it would reboot then if she went into another app upon exiting her phone would reboot again so she uninstalled viber and it has been fine just wondered if anyone else has had this issue.
This is not a Viber issue. I have a Desire Z as well on 2.3.3 and this happens on mine as well before I had Viber installed. Please make sure of the bugs as you may confuse the Viver team and make them look for bugs that dont exist with their software Thanks!
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Old October 16th, 2011, 07:44 AM   #127 (permalink)
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@riahc3 -
Thank you for your comment and your care. Our responses:
- Multilanguage: Planned, and coming soon.
- The whole point of Viber is to automatically show you who you *can* call. Nobody says you have to call those people. The side that receives the "Joined" notifications can choose to cancel this feature and stop receiving these messages.
- Landscape mode for more pages: under development.
- Video & other media through Viber: under development.

* yes, there are still bugs around, but we're working hard to resolve the critical ones first, and then the rest. I will keep you posted and hopefully your recommendation to your friends will soon be 100% accurate, and not only 90%
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Old October 16th, 2011, 09:23 AM   #128 (permalink)
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Quote:
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@riahc3 -
Thank you for your comment and your care. Our responses:
- Multilanguage: Planned, and coming soon.
- The whole point of Viber is to automatically show you who you *can* call. Nobody says you have to call those people. The side that receives the "Joined" notifications can choose to cancel this feature and stop receiving these messages.
- Landscape mode for more pages: under development.
- Video & other media through Viber: under development.

* yes, there are still bugs around, but we're working hard to resolve the critical ones first, and then the rest. I will keep you posted and hopefully your recommendation to your friends will soon be 100% accurate, and not only 90%
Thank you very much for your reply. Listening to your clients is something very important that has been forgotten in this modern day.

- I imagine that Multilanguage is something without a doubt on the top of your list and indeed is coming soon. I can provide my services to Spanish but I do suppose you have multiple personal working on this section.
- What I was referring to (I might have mistyped it) was that part of "The side that receives the "Joined" notifications can choose to cancel this feature and stop receiving these messages.". I believe not only should this be set to default as No, I dont want to recieve them but the person who has JOINED Viber should send it out. In reverse. A suggestion and personal opinion, nonetheless.
- Besides that most applications are in landscape mode, it is also a personal preference as my mobile device has a QWERTY keyboard and to me it is unnatrual to type with the screen in portrait. It was like commented a personal preference.
- Good to hear that features throughout the thread, are "under develelopment". The future for Viber looks great, as its size is problably already large in the iPhone area.

Bugs, as a software developer myself, are inevitable. Was simply pointing out some.

Thanks again for your replies and Im looking forward to hear some more updates
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Old October 16th, 2011, 09:37 AM   #129 (permalink)
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You're very welcome, and again I'd like to thank you for your time and effort writing to me.
I'll be here waiting to hear your comments and thoughts on our upcoming new versions
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Old October 17th, 2011, 06:59 AM   #130 (permalink)
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I just hope Viber's services stay free. Have quite a few friends on Viber already.
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Old October 17th, 2011, 07:09 AM   #131 (permalink)
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I’d like to reiterate the five commitments we made when we launched the company:

1. The Viber software will always be free.
2. Viber for iPhone, Android, or any other device will never display any ads.
3. Viber to Viber calls will always be free.
4. Viber to Viber text messages will always be free.
5. We will never sell, rent or in any other way abuse your personal information.
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Old October 17th, 2011, 08:31 AM   #132 (permalink)
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Question Can't install on phone but on tab 10.1 ok

@vibermedia: I have just installed Viber on my Tab 10.1, it was no problem, recived the sms and up running in no time. But, when i'm going to install it on my Galaxy S I can't get the activation sms or callback? Live in Norway by the way.
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Old October 17th, 2011, 08:48 AM   #133 (permalink)
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Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn't help, contact our support team at Viber Support and Knowledge Base and give them the details of the problem.
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Old October 17th, 2011, 12:10 PM   #134 (permalink)
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Quote:
Originally Posted by ViberMedia View Post
Id like to reiterate the five commitments we made when we launched the company:

1. The Viber software will always be free.
2. Viber for iPhone, Android, or any other device will never display any ads.
3. Viber to Viber calls will always be free.
4. Viber to Viber text messages will always be free.
5. We will never sell, rent or in any other way abuse your personal information.
Like the commitments but never say never. Might never know what might happen tommorow
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Old October 19th, 2011, 05:23 AM   #135 (permalink)
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Quote:
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@vibermedia: I have just installed Viber on my Tab 10.1, it was no problem, recived the sms and up running in no time. But, when i'm going to install it on my Galaxy S I can't get the activation sms or callback? Live in Norway by the way.
i cant seem to find the installer for viber in my market. im using tablet 10.1 as well. but the market says it's not compatible and stops me from downloading. it's PT7500 by the way.

please advice. viber doesnt support honeycomb?
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Old October 19th, 2011, 02:15 PM   #136 (permalink)
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i cant seem to find the installer for viber in my market. im using tablet 10.1 as well. but the market says it's not compatible and stops me from downloading. it's PT7500 by the way.

please advice. viber doesnt support honeycomb?
You will have to get the .APK from somewhere external. It isnt avaliable for the iPad either so this is a phone only app.
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Old October 21st, 2011, 10:37 AM   #137 (permalink)
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i cant seem to find the installer for viber in my market. im using tablet 10.1 as well. but the market says it's not compatible and stops me from downloading. it's PT7500 by the way.

please advice. viber doesnt support honeycomb?
Here is the installer: Multiupload.com - upload your files to multiple file hosting sites!

LIKE I MENTIONED, THIS IS AS IS AND NOT SUPPORTED. DO NOT COMPLAIN TO THE VIBER TEAM.
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Old November 22nd, 2011, 08:49 AM   #138 (permalink)
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I've been using Viber for about two months now and have a few questions that came up during this time.

1. I have to change my SIM card every now and then, when I travel to another country. So far I always had to create a new account and all my messages with other people were deleted and lost and they had to add me again. So far I have not used the same SIM card twice, but I soon will and therefore would like to know if in this case my previously created account with this SIM card will be restored? Or will it go through the same process of registering from scratch?
In general, having to do this is one of the main disadvantages of Viber in my opinion. I wish this would work more like a messenger with a username as base information without being connected to your phone number directly.

2. The second huge issue I have is that sometimes I will not receive calls and messages until I explicitly start Viber itself and check manually. This happens even though I might have used Viber just an hour before, so I can't imagine that it was completely closed. Also, sometimes it works perfectly for days without any trouble of receiving calls and messages and I don't have to check Viber manually.
Is this a known problem and is there a way to fix this?
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Old November 23rd, 2011, 03:26 AM   #139 (permalink)
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@bu995 - did you manage to get the code eventually?

@riahc3 and @maxchooi - Viber does not officially support Tablets and iPads, but Viber should work to *some* extent on both (especially iPads). iPads should find Viber in AppStore just fine. Tablet users - if you don't see it in Market, you can find the .APK in our website: Is your Android compatible with Viber (system requirements)? | Viber Support

@Qoo -
1. Viber needs a SIM card only one time - when you need to receive the SMS with the code (actually, you can also do it with a different SIM card, and use that code on your phone). My point is that after registering Viber in one country, with one specific SIM card, Viber is installed on your device and doesn't have to correspond with a one specific SIM card anymore. When you travel, simply keep Viber installed even while you switch SIM cards, and then your Viber number will remain the number with which you originally registered.

Please note that we are planning to develop a option to import/export message history, and this could also aide you in the future.

2. Viber relies on the C2DM mechanism on your Android to pop-up Viber when it's not on the foreground (and even when it's completely shut off), in order to keep you available at all times. However, the C2DM service itself could be unstable (the service is run by Google), there is not much we can do to help - this is something that needs to be looked into.

At any rate - we are continuously working to improve our integration with C2DM, and we hope that in future verions these problems will be solved completely.
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Old November 23rd, 2011, 06:06 AM   #140 (permalink)
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Thank you for your quick reply.
So far, every time I switched my SIM card I had to create a new account in order to keep using Viber and my friends had to add me again as well. Was that maybe just recently fixed/changed?
An import/export function for the message history would definitely be a nice addition.

About the C2DM mechanism: Normally I would say it's just my phone, but I have heard about the same problems from friends too, some of them using an iPhone, that's why I asked here in the first place. It seems that the issue can't be easily reproduced, because sometimes it doesn't happen for days and then all of a sudden messages can't be received anymore unless one manually starts the Viber app.
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Old November 23rd, 2011, 03:32 PM   #141 (permalink)
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Thank you for your quick reply.
So far, every time I switched my SIM card I had to create a new account in order to keep using Viber and my friends had to add me again as well. Was that maybe just recently fixed/changed?
An import/export function for the message history would definitely be a nice addition.
You actually never had to do it
After changing SIM, if you simply kept using Viber as is, you would see that if you called someone, they would see your "old" (original) phone number on their screen. This was never changed nor fixed, it's always been this way

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About the C2DM mechanism: Normally I would say it's just my phone, but I have heard about th the same problems from friends too, some of them using an iPhone, that's why I asked here in the first place. It seems that the issue can't be easily reproduced, because sometimes it doesn't happen for days and then all of a sudden messages can't be received anymore unless one manually starts the Viber app.
People with iPhone experience the same thing because on Apple phones, there's a similar mechanism (the original one, actually) called Push Notifications, which behaves exactly the same way, and can occasionally cause the same problem. That's why it's also very hard to define or reproduce precisely - it's rare and inconsistent (if it ever happens).
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Old November 23rd, 2011, 04:06 PM   #142 (permalink)
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I see, I must have done somethign wrong then because after the SIM change Viber behaved as if it was just installed. I will check more carefully the next time.

As for the push function, I guess I will have to harass Google a little.
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Old December 10th, 2011, 09:23 AM   #143 (permalink)
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To all,
We (Viber) are about to release multilangual support for Viber at last!

We would appreciate your help with translation to your personal language. If you are fluent at any other language than English, this means adding missing translated lines, and confirming the existing translations previously added by users: Translate Viber - Streamlined Translation Platform for Sites & Apps - Viber

Remember - we let the community of our users shape Viber and decide what it looks like

If you have any questions please let me know. We thank you in advance,
the Viber Team.
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Old December 22nd, 2011, 10:44 PM   #144 (permalink)
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I have been very happily using Viber with no problem for about a month. When Viber did the updates on December 20th, 2011, I picked up my phone and Viber was open and said it was deactivated! I have tried to reactivate it several times, but I do not receive a SMS with the access code, and I do receive the call, but when I answer it I don't hear any code. I am desperate for my viber back!

I have tried uninstalling and reinstalling several times. I have waited the 24 hours before trying again. I regularly receive international SMS and calls, so that is not the problem. I have tried it on 3G and Wifi both.

Is here ANY way to get the code?? I no longer have the code I successfully used last month and I have tried all the things recommended on the viber support page. I had no problem getting the code a month ago!

HELP!

Carrier - Virgin MObile
Phone - Optimus VM670
Android version - 2.2.1
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Old December 23rd, 2011, 04:23 AM   #145 (permalink)
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I have been very happily using Viber with no problem for about a month. When Viber did the updates on December 20th, 2011, I picked up my phone and Viber was open and said it was deactivated! I have tried to reactivate it several times, but I do not receive a SMS with the access code, and I do receive the call, but when I answer it I don't hear any code. I am desperate for my viber back!

I have tried uninstalling and reinstalling several times. I have waited the 24 hours before trying again. I regularly receive international SMS and calls, so that is not the problem. I have tried it on 3G and Wifi both.

Is here ANY way to get the code?? I no longer have the code I successfully used last month and I have tried all the things recommended on the viber support page. I had no problem getting the code a month ago!

HELP!

Carrier - Virgin MObile
Phone - Optimus VM670
Android version - 2.2.1
Please contact our support team at Viber Support and Knowledge Base . There, you can find the "Ask Viber Support" button, where you can open a ticket.
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Old December 23rd, 2011, 09:21 AM   #146 (permalink)
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Please contact our support team at Viber Support and Knowledge Base . There, you can find the "Ask Viber Support" button, where you can open a ticket.
All these google searches I've done, say to create a help ticket at the Viber Support page, but I haven't been able to find anywhere in the Viber website a place to create a help ticket.

I've gone to the Ask Viber Support page probably 20 times in the past 3 days. I go through the wizard:
Trouble with Android
Trouble with access code
Don't receive via sms or call back
and get to this page,
http://androidforums.com/newreply.php?do=newreply&p=3704671
which basically says:
NOTE: Unfortunately, we're aware that in certain cases the access code delivery is unavailable to certain users. Please contact your phone carrier regarding the ability to receive international SMS/calls.

At the bottom there is a Back button, but no button for creating a help ticket. I have tried doing the wizard through Chrome and through Explorer and don't see a help ticket option anywhere. Where can I create a ticket? Help! I miss viber!
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Old December 23rd, 2011, 12:51 PM   #147 (permalink)
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All these google searches I've done, say to create a help ticket at the Viber Support page, but I haven't been able to find anywhere in the Viber website a place to create a help ticket.
Ok, I found a way to leave a ticket. The way I was proceeding throuh the wizard left me at a dead end, but if you say: Android issue, General Information, Bug report, it takes you to a form for leaving a ticket. FINALLY. I was saying Android, Trouble with code, Didn't receive via SMS or Calback.... and that does NOT take you to a ticket!
Hope this helps others who are trying to leave a help ticket!
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Old December 24th, 2011, 06:10 AM   #148 (permalink)
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Well,

Sometimes, if an issue is very common and known to us (and usually when the cause of the problem may not be Viber, like this case) - we simply leave a notice to our users instead of opening a ticket.

At any rate - our support team will contact you shortly and try to assist you further
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Old December 25th, 2011, 06:16 PM   #149 (permalink)
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When I scroll through my list of Viber contacts, I have noticed that the only contacts with photos are those who are contacts on LinkedIn. So many others are Facebook contacts with photos but they just show as contacts without photos in Viber.

Any plans to use Facebook photos in contacts ?
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Old December 26th, 2011, 09:46 AM   #150 (permalink)
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When I scroll through my list of Viber contacts, I have noticed that the only contacts with photos are those who are contacts on LinkedIn. So many others are Facebook contacts with photos but they just show as contacts without photos in Viber.

Any plans to use Facebook photos in contacts ?
Hi,
This is a known issue to us that some users are experiencing, and we're working right now to find its source and hopefully fix it soon.

We apologize for the temporary inconvenience
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