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Old July 25th, 2012, 10:58 AM   #251 (permalink)
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@ral -
Please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.

* By the way, have you tried testing Viber on a Stock ROM on that same device?

@adzamoo -
Do you have Jelly Bean (Android 4.1) ?

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Old July 25th, 2012, 08:32 PM   #252 (permalink)
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Quote:
@ral -
Please note that at this stage we don't officially support custom ROMs with Viber.
And no one should expect that. If I cannot exit and keep it closed, I can leave it on the background. My current ROM seems to have gotten me another 2 hours in battery life or so, an Viber eats very little. Everything else works.

Quote:
* By the way, have you tried testing Viber on a Stock ROM on that same device?
Have been using Viber for over a year or so. Not a heavy user since most my contacts are not online 24/7. No reflection on the app. Have made 3G and WiFi calls on it. Embarrassingly on a good HSDPA signal or decent WiFi call quality is better than my GSM network.

Have sent and received messages. If off, it receives the push notifications and powers on after it gets the message.

But I cannot answer your question. Two (or was it three days ago), I downgraded my ROM, rooted my phone, installed a custom ROM and flashed a radio. The Viber update came after I did all that.

Viber was working perfectly with my last stock ROM. Never rooted or used a custom ROM before three days ago.
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Old July 26th, 2012, 10:29 AM   #253 (permalink)
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Well, a problem with a Custom ROM may arise even if an older version of Viber was installed, and you install a new one. Meaning, the collision between Viber and a Custom ROM may only take effect when you install a new version of Viber, because new characteristics of it may not function well with the ROM.

I invite you to use this direct link and describe the problem to our support team: Your ticket details | Viber Support

However, please note that the answer might be the same :/
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Old July 26th, 2012, 10:36 AM   #254 (permalink)
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I am a senior recently purchased a Nexus 7. I am unable to see the compose feature for Gmail. Can I obtain it or reinstall? Thanks
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Old July 26th, 2012, 04:58 PM   #255 (permalink)
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Great job on Viber. One thing I would like to see is a way to enlarge the text. I only recently noticed on my friend's iphone that the text size appears a bit larger. Did I imagine that? Thanks!
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Old July 26th, 2012, 05:28 PM   #256 (permalink)
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@ViberMedia

I tried exiting again yesterday. And it has stayed off since last night. I did notice though I have one new contact. Maybe, it was trying to add the contact and could not finish because of network issues? I don't know.

The support team... if the problem recurs... I will just leave it on running in the background. It is not like it shows up in my battery usage stats when I do. Actually, I do not really know why I turn it off.
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Old July 27th, 2012, 03:18 AM   #257 (permalink)
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Okay. I figured it out. If Viber is off, it goes on when I get an SMS.
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Old July 29th, 2012, 03:12 AM   #258 (permalink)
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Quote:
Originally Posted by ral View Post
Okay. I figured it out. If Viber is off, it goes on when I get an SMS.
What do you mean "it goes on when I get an SMS". Do you mean a Viber text message, or a regular cellular SMS?

About Viber running in the background - this is actually what we recommend our users to do. Viber's battery and data usage when running in the background is negligible, and it improves the user's availability (over shutting the app off completely).

@hiwatt -
Viber's text font size should be the same on all phones, with slight changes that are probably caused by the phone's internal design settings.
About the option to change the text size: we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality

You can find it here: Have an idea for a new feature? | Viber Support
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Old July 31st, 2012, 07:02 AM   #259 (permalink)
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If u Plz i have problem on my galaxy s1 :
Android version:2.3.6
unrooted
with viber prog before it work it work with me but now when someone call me i hear them very will but anther one hear my voice so bad ( Disordered voice / sound not clear ) .
i tried to uninstall and reinstall again and the problem still and i make formatting for the device and nothing happen .
plz tell me what i can do to solve this issue because i use viber alot
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Old July 31st, 2012, 02:36 PM   #260 (permalink)
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Quote:
Originally Posted by tamtiamo View Post
If u Plz i have problem on my galaxy s1 :
Android version:2.3.6
unrooted
with viber prog before it work it work with me but now when someone call me i hear them very will but anther one hear my voice so bad ( Disordered voice / sound not clear ) .
i tried to uninstall and reinstall again and the problem still and i make formatting for the device and nothing happen .
plz tell me what i can do to solve this issue because i use viber alot
Have you tried installing the new version 2.2.1 (and also made sure the other side installed it too?)
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Old August 1st, 2012, 03:59 AM   #261 (permalink)
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Quote:
What do you mean "it goes on when I get an SMS". Do you mean a Viber text message, or a regular cellular SMS?
If I turn Viber off, it turns on when I get a Viber call or message and receives the call or message. Now, when I receive a SMS, Viber turns itself on too.

Quote:
About Viber running in the background - this is actually what we recommend our users to do. Viber's battery and data usage when running in the background is negligible, and it improves the user's availability (over shutting the app off completely).
Yup, I never see Viber on the list of apps that use the battery so it mist be negligible. Used to turn it off, since last year (in my area) pretty much no one had it. Now I have 50 contacts on Viber. Leaving it on is no biggie.

Just feedback on what might have changed. I have no problem leaving it on.
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Old August 1st, 2012, 04:04 AM   #262 (permalink)
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I Tried this version 2.2.1 last day and i have the same problem .
sorry about Disturbance but i didn't found any solution for this problem
i don't know what i can do .
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Old August 2nd, 2012, 09:54 AM   #263 (permalink)
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@ral -

I understand now, thanks for clarifying that. Regular (cellular) SMS should not "wake" viber. I invite you to take a minute and report this issue to our Support Team at: Your ticket details | Viber Support
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Old August 2nd, 2012, 12:39 PM   #264 (permalink)
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Okay. Will do.

I tested it also on a Samsung Galaxy Nexus, running 4.04 with the latest 2.2.1.21. Viber wakes when a SMS is received if off. I reported the issue with the stock phone as the reference.

Thanks again.
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Old August 3rd, 2012, 11:05 AM   #265 (permalink)
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Quote:
Originally Posted by ral View Post
Okay. Will do.

I tested it also on a Samsung Galaxy Nexus, running 4.04 with the latest 2.2.1.21. Viber wakes when a SMS is received if off. I reported the issue with the stock phone as the reference.

Thanks again.
Thank you
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Old September 1st, 2012, 04:14 AM   #266 (permalink)
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I found out how to use Viber when, I want to use it and disable it when I have no need of it.
May be it would be useful for someone.

So take a rooted phone (I have a rooted xperia ray).
Install "BusyBox Free" and "Autorun Manager", run autorun manager in advanced mode, find Viber and disable KeepAliveReceiver, IncomingSmsRevceiver, C2DMreceiver and AutoLauncer.
Now when I exit from Viber, it would not start by himself and when I start it manually it works properly.


I beleive it is very easy for developers to make "autostart toggle" as an option.
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Old September 3rd, 2012, 05:36 PM   #267 (permalink)
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Does Viber ever get its accounts crossed? I was checking messaging yesterday, and there was about 6-10 chats that I thought were spam when I opened messaging, but they were an actual discussion from 2 other people about selling a car. Phone number on the top started with a + sign, but the amounts were in dollars. No short codes, and no offer to sell anything or involve a third party. The conversations disappeared almost immediately from phone. I'm a speed reader, so I managed to read at least 4-5 of them. Handcent doesn't show the +sign in front of a number since the only number I have listed with a + is my daughter's. The phone number was not hers or she would have shown as the contact. I only use her number with Viber.

I had just turned on Wifi. Network data was OFF. That's when the conversations showed up. Had the texts been from anyone in my contacts, they would have been over voice, and not data. And would be received whether or not I had any data enabled.

Can cell signals get crossed?
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Old September 4th, 2012, 06:03 AM   #268 (permalink)
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Quote:
Originally Posted by zuben el genub View Post
Does Viber ever get its accounts crossed? I was checking messaging yesterday, and there was about 6-10 chats that I thought were spam when I opened messaging, but they were an actual discussion from 2 other people about selling a car. Phone number on the top started with a + sign, but the amounts were in dollars. No short codes, and no offer to sell anything or involve a third party. The conversations disappeared almost immediately from phone. I'm a speed reader, so I managed to read at least 4-5 of them. Handcent doesn't show the +sign in front of a number since the only number I have listed with a + is my daughter's. The phone number was not hers or she would have shown as the contact. I only use her number with Viber.

I had just turned on Wifi. Network data was OFF. That's when the conversations showed up. Had the texts been from anyone in my contacts, they would have been over voice, and not data. And would be received whether or not I had any data enabled.

Can cell signals get crossed?
Well,
We (Viber) haven't encountered a similar problem from other users until now. There is always a possibility (that's not too far-fetched) that someone texted the wrong number, just like people do sometimes on the cellular network.

However, if this issue persists, please do let us know (and try to record it somehow, using a screenshot for example). Thank you in advance
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Old September 7th, 2012, 01:37 AM   #269 (permalink)
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Viber does not officially support Tablets, but it should still work with most of them.
If you have a WiFi only Tablet, then the call simply cannot be routed through your cell provider (because you don't have a SIM card). So you shouldn't worry

Download it and try it out.
How do you set up fiber on a wifi only tablet?
Setup asks for a cell phone
I've read that you can use a home landline ?

Can someone help me with setup procedure on wifi onle tablet?
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Old September 7th, 2012, 10:49 AM   #270 (permalink)
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How do you set up fiber on a wifi only tablet?
Setup asks for a cell phone
I've read that you can use a home landline ?

Can someone help me with setup procedure on wifi onle tablet?
Insructions for activating Viber on iPod/iPad/Tablet:

1. connect to WiFi from your iPad/iPod/Tablet.
2. download and install Viber app. when asked for your number, enter your regular cellphone's number (or any other number of yours that can receive the code, for example a landline (fixed) number, a prepaid number, etc.), then confirm.
3. an SMS message with the code will be sent to your regular cellular phone.
4. take that code and use it in your iPad/iPod/Tablet. Viber will then be activated, and you're good to go.

* this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod/Tablet.
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Old September 12th, 2012, 04:00 PM   #271 (permalink)
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Feature request

ICS Holo look UI. Great app, but the UI is looking dated. Functionality is fine. It is just the look.
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Old September 12th, 2012, 05:10 PM   #272 (permalink)
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Feature request

ICS Holo look UI. Great app, but the UI is looking dated. Functionality is fine. It is just the look.
Thanks for your feedback
A UI change is something we are planning for the future, but meanwhile we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality

You can find it here: Have an idea for a new feature? | Viber Support
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Old September 15th, 2012, 05:54 AM   #273 (permalink)
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I have an android phone with viber . When I install fiber on my wifi only slate it switches of viber on my phone and when I reinstall it on my phone it switches of viber on my slate can any one help me.
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Old September 16th, 2012, 03:59 AM   #274 (permalink)
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I have an android phone with viber . When I install fiber on my wifi only slate it switches of viber on my phone and when I reinstall it on my phone it switches of viber on my slate can any one help me.
Hi,

Please note that at this stage, one Viber number can be assigned with only one device simultaneously. When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.

What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family's or friends.
In the future, we are considering to add an option to register Viber on multiple devices. Once we have news on that, we'll let you know
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Old September 28th, 2012, 10:17 PM   #275 (permalink)
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Since I updated Viber to version 2.2.3 it seems to be using more battery power. It registers as consuming between 12-20% of my battery (based on Androids stock battery use history) even if I am not using it. Viber never use to register at all.

TIA.
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Old September 28th, 2012, 10:33 PM   #276 (permalink)
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how to get the number of contact s in contact list in samsung gt b5512
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Old September 29th, 2012, 12:18 PM   #277 (permalink)
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@ral -
This is a known issue, and we're working to fix it right now. We should have an update available in PlayStore hopefully soon.

@essurendran -
You can either add it inside Viber's contact list, or add it in your native phone contact list.
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Old September 29th, 2012, 08:40 PM   #278 (permalink)
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New update has caused the proximity sensor to glow continuously.
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Old September 29th, 2012, 08:59 PM   #279 (permalink)
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Quote:
Originally Posted by ViberMedia View Post
@ral -
This is a known issue, and we're working to fix it right now. We should have an update available in PlayStore hopefully soon.

@essurendran -
You can either add it inside Viber's contact list, or add it in your native phone contact list.
Thanks. No problem, will wait.

You guys will never go away will you. Best Customer Service and Tech Support of any app in Google Play.
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Old September 30th, 2012, 03:40 AM   #280 (permalink)
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@dragonkiller -
This is a known problem with the new update for some users, and we're working at the moment to fix it. We apologize for the temporary inconvenience, and we should put up a new update on Play Store hopefully soon.

@ral -
Haha... nope. We're here to stay, and provide assistance
Thanks for your kind compliments!
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Old October 1st, 2012, 11:31 PM   #281 (permalink)
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Reverted back to Version 2.2.2 sorted battery drain.

Noticed a new version released September 30, 2012:

Quote:
What's in this version:
v2.2.3:
* Issue with proximity sensor was resolved
Also including the new features from v2.2:
* Group Messaging: you can now send free messages to groups of friends.
* Assign a custom background to conversation.
* Photos were added to the Contacts list.
And more...
That was fast. Will try it later.
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Old October 2nd, 2012, 07:36 AM   #282 (permalink)
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Yep.
The new version should sort out both the proximity sensor issue, and the battery issue.
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Old October 3rd, 2012, 02:36 AM   #283 (permalink)
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thanksssssssssssssssss
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Old October 3rd, 2012, 03:27 AM   #284 (permalink)
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Yep.
The new version should sort out both the proximity sensor issue, and the battery issue.
How soon can we expect this update - or how can I go back to 2.2.2 ?
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Old October 3rd, 2012, 04:39 AM   #285 (permalink)
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Quote:
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How soon can we expect this update - or how can I go back to 2.2.2 ?
I was referring to the current version, already available on PlayStore (2.2.3.109)
In this version, the proximity sensor issue and also the battery consumption issue have been fixed.
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Old October 3rd, 2012, 05:22 AM   #286 (permalink)
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OK so. I see from Settings > Apps > Viber that I'm on 2.2.3.109

Thanks


C
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Old October 3rd, 2012, 08:08 AM   #287 (permalink)
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Quote:
Originally Posted by championc View Post
OK so. I see from Settings > Apps > Viber that I'm on 2.2.3.109

Thanks

C
And the problem still remains on this version? If so, which problem exactly?
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Old October 20th, 2012, 02:19 PM   #288 (permalink)
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Default Viber currently unavailable or being blocked

hey i got a desire hd and installed viber on it...i tried to use that but it says that viber is currently unavailable or being blocked...and all of a sudden after 2 days it worked fine for some hours and then again the same prob...

i tried re installing it nd now it says that u must be connected to the internet though i am but still it has probs...

helppppppppppp pleaseeeeeeeeeeeeee
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Old October 21st, 2012, 05:03 AM   #289 (permalink)
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hey i got a desire hd and installed viber on it...i tried to use that but it says that viber is currently unavailable or being blocked...and all of a sudden after 2 days it worked fine for some hours and then again the same prob...

i tried re installing it nd now it says that u must be connected to the internet though i am but still it has probs...

helppppppppppp pleaseeeeeeeeeeeeee
Hi,
What country are you located in? Which cellular network?
Also, does this problem occur on both 3G and WiFi networks?
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Old October 21st, 2012, 09:38 AM   #290 (permalink)
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Im in Pakistan.. Ufone is the cellular network
the problem occurs on wifi network as well as my cellular company's internet facility
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Old October 21st, 2012, 11:26 AM   #291 (permalink)
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Originally Posted by Arbab Ali Shah View Post
Im in Pakistan.. Ufone is the cellular network
the problem occurs on wifi network as well as my cellular company's internet facility
It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

* Note that some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

In order to verify this, we recommend that you contact your cell company and confirm this with them.
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Old October 22nd, 2012, 06:46 PM   #292 (permalink)
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Hi Viber Support?

I'm currently in Toowooba, Australia. I'm already a user/fan of Viber for two months or so.

However, this morning I haven't been able to send messages. I uninstalled the service.

When I'm trying to install it again, I have this error:
Viber: Free Calls & Messages could not be downloaded due to an error. (923)

Is viber down? or is this something else?
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Old October 22nd, 2012, 08:21 PM   #293 (permalink)
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Update on my previous message.

I was able to download Viber.

However, the registration can't be completed. The access code sent by SMS and via automated call could not be accepted?

Did I do something wrong by not deactivating my account first?
What do I need to do?
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Old October 23rd, 2012, 07:57 AM   #294 (permalink)
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Viber was down for everyone today. Try again to see if Viber is up and running again.
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Old October 23rd, 2012, 11:56 AM   #295 (permalink)
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Hi all,

Viber system is currently experiencing connectivity issues. This is related to our hosting provider (Amazon) that is having a major problem that also affects many other services worldwide.

Amazon is on it, and we hope that with their help we'll be able to restore Viber's service soon.

We apologize for the temporary inconvenience.
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Old November 16th, 2012, 09:44 PM   #296 (permalink)
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Viber,

Why does Viber take minutes off my cell phone bill, shows no number though. I thought that this is free. Using Android. Motorola Razr. Do I have it set up correctly?
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Old November 17th, 2012, 05:21 PM   #297 (permalink)
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Viber,

Why does Viber take minutes off my cell phone bill, shows no number though. I thought that this is free. Using Android. Motorola Razr. Do I have it set up correctly?
Hi,

Viber itself is totally free, meaning we (Viber) don't charge anything from you.

Since Viber uses the internet, both sides of the conversation must be connected to either WiFi or 3G. If a user is connected to WiFi - that user is not paying anything for sure. If the user is connected to 3G, the user *may* be paying his cell company for the data (about 0.3MB per minute of call), but that depends on the specific data plan that he has with his cellular company, and needs to be verified with them.

* Note that when a user is abroad using the cellular network (and not WiFi), there may be high Roaming charges by your cellular company for the data used.
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Old December 19th, 2012, 02:10 AM   #298 (permalink)
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Hi there,
As some of you have already noticed, we have released a new version of Viber - 2.3.0 !

What's new?
- Use your own ringtones from Android as your Viber ringtones!
- Include cool emoticons in your Viber text message.
- Reply to cellular (regular) SMS using Viber.
- Share Stickers with your Viber contacts.
- Add a custom location to your Viber texts.
- Many other enchancements and improvements.

So, make sure you download the latest version!
Please feel free to let us know your thoughts, questions and comments, we'd be happy to hear from you.
Viber Team
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Old December 19th, 2012, 06:31 AM   #299 (permalink)
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Default HTC Desire C

Hi,

I have been an iPhone user for over a year (iPhone 4s) and one of the MAIN reasons I own a smartphone is because of Viber & Whatsapp. Viber for iPhone was hit and miss. I used it 9/10 times with a wifi connection and the main person that I use it with uses it only with a 3G connection. Sometimes it went perfect sometimes it would hang and we would have to redial etc.

I've just changed to Android two days ago after selling my iPhone as I know android is quite decent from having owned a T-Mobile G1 when it first came out.

The phone is brilliant and whatsapp works just as it should.

Viber?! I have yet to be able to make a call lasting more than 4 seconds before it freezes my phone and the only way out it to remove the battery and restart it.

It shouldnt be like this or to this extent should it?

I have a HTC Desire C running ICS 4.0.3 on T-Mobile UK. The viber that I installed from the GooglePlay store through my phone is version 2.3.0.694 (this is the first and only version I have installed on my HTC so I have nothing to compare it with in regards to Android).

I use the Viber in the same place still with WiFi. I tried it with 3G and same issue.

Atleast with the iPhone I was getting decent calls sometimes but with this I cannot even get more than 4 seconds and then it freezes the phone.

I have removed viber and reinstalled it with the same problem.

Does someone know where I can download a previous version from or can someone advise me how to get it working?

I have sent Viber a email through their website but they haven't responded to me since yesterday so I am assuming they problem take a few days to get back in touch however if someone else is available to help me please let me know.

I am new to this forum and to firums to general! Usually I just spectate until I find an answer to a question I have but I cant find anything on my phone so please bare with me!

I just want viber to work! I dont care about the versions or what else it can do. Just need it for calls.

Thanks
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Old December 19th, 2012, 08:00 AM   #300 (permalink)
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Hi,

Please note that Viber does not officially support HTC Desire C yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Is your Android compatible with Viber (system requirements)?
We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.
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