Email quesiton #1 - Exchange Active sync error

TxFig · August 17th, 2011, 10:45 AM

I have a couple of questions related to email on my new EVO 3D, but since they are unrelated, I'm going to seperate them into 2 threads. This is the 1st question:

I am trying to setup the Exchange Active sync and am getting a weird error at the end:

"Failed to create the account. Please try again later".

Note that this appears AFTER it seems to connect to my exchange (2010 on a Win 2008R2 server) w/ my userid/pwd. My 3D is brand new (Android 2.2) and has everything updated as of yesterday.

Note that there is another guy in my office w/ an Android phone who is connected to the Exchange server (meaning it is very UNlikely that it's a setting on the exchange server).

Suggestions or advice?

TxFig · August 17th, 2011, 11:30 AM

I found my own answer at Android – Exchange – Failed to create account - security.crudtastic.com

Quote:

I went to set the email component up for Exchange 2010 ActiveSync and it all fell apart on me. I’ve spent the last 3 days bashing my head against a wall until all of 5 minutes ago. Everytime I set the account up it would authorise and then turn around and give me an error of “Failed to create the account. Please try again later”. LAME!!
So after a lot of googling I came up with nothing .. talk of SSL certificates and so on .. I bought an SSL cert, installed it .. nothing

Then I decided to think straight .. I looked at the Windows Event logs and saw a bunch of errors – the one in particular that cracked this case for me was the event id 1053 for MSExchange Activesync. It basically said that the account didnt have permission. What?? The account is a Domain Admin!! BZZZT!!! That’s the problem!! STUPID!! Apparently that is an AD Protected Group and it will never work.
So enough blabbering already .. How did I fix it!
There is an awesome post at Exchange 2010 Active Sync Issue which explains this all very well! The basics are though

Log onto Domain Controller
Start AD Users and Computers
Click on View – Advanced Features
Double-click on the user who’s account wont work with ActiveSync
Go to the security tab and then select the advanced button
Select Exchange Servers, and tick the Include inheritable permissions toggle then Apply and OK.
Reconfigure your phone and walk away happy

Anyway .. this isn’t really a security thing .. but I think if it’s annoyed other people as much as it’s annoyed me .. people may want to know how to fix it.

Doing this fixed my problem.