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Old October 1st, 2012, 05:51 AM   #1 (permalink)
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Default Can't buy paid apps all of a sudden

Hi all,

Probably like most of you here, I've been going a bit crazy buying up 0.25 apps the last few days.

I went on last night to buy the Batman game and I got a message saying "an error occurred, your account may need to be verified" or something along those lines.

Now 12 hours later, it's still happening, although I somehow managed to purchase the Batman game this morning, but I can't buy other apps. I have tired on my Galaxy SII, my Nexus 7 and the Play store online.

I have added a different payment card and that is no different. Current message from Play online is as follows:

"Uh oh. There was a problem.
We couldn't start your purchase because of a technical issue.

Sorry, we were unable to process this request. Any charge will be automatically cancelled within 24 hours. Please try again after 24 hours."

Anyone got any ideas - don't want to miss out on all these cheap apps!

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Old October 1st, 2012, 05:54 AM   #2 (permalink)
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Had that happen once. Just had to update my card info, but seems you've done that so that's not it.
Try clearing play store cache and data maybe?
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Old October 1st, 2012, 05:57 AM   #3 (permalink)
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Yeah, tried clearing cache and data on my SGS2 and no joy. And as you say, a brand new card has been added.
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Old October 1st, 2012, 06:21 AM   #4 (permalink)
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I had this happen once ...it turned out that what I was trying to get was linked to an original app
Example trying to get street view without google maps....so maybe you need something else first ????
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Old October 1st, 2012, 06:26 AM   #5 (permalink)
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Don't think so Fred, have tried a few apps now, and it's always the same. I'm just going to leave it 24 hours and see if it fixes itself I think...
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Old October 1st, 2012, 09:34 AM   #6 (permalink)
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Try contacting Google support.
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Old October 1st, 2012, 11:11 AM   #7 (permalink)
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Yeah did that too - my hopes are currently pinned on 24 hours of not buying any apps and it magically fixing itself. Just need to hope I don't miss any great 0.25 app deals!

Will post back tomorrow...
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Old October 2nd, 2012, 04:09 PM   #8 (permalink)
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Still having this issue

Google support not much help so far...

Google Wallet is fine, purchased through it no problem outside of app store.

Any other ideas peeps?
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Old October 2nd, 2012, 04:28 PM   #9 (permalink)
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This is happening to me today, too. It's a real bummer because I want to buy the Thumb Keyboard for 50% off. I love Swiftkey but I'm tired of their lack of support for those of us who bought their app for use on the GNote. It's been missing split keyboard functionality since ICS came out.

I was going to try loading a different card and seeing if that worked. I hope it starts working soon!
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Old October 2nd, 2012, 04:39 PM   #10 (permalink)
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Different card didn't work for me. Let me know ow how you get on!
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Old October 2nd, 2012, 04:48 PM   #11 (permalink)
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Maybe they're having trouble with all the people taking advantage of this and all.
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Old October 2nd, 2012, 06:05 PM   #12 (permalink)
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Who knows could be something to do with that. I tried removing my google account from my Nexus and re-adding it - I then tried to buy an app which I previously hadn't attempted to buy, and that worked, but then going back to a different app that had failed before, no joy!

However, I've not just bought another app (spending a small fortune here!!) through the Online store, and that has worked.

I think it may be one particular app that is causing the problems - screenslider by REDFLY...

Going to stop testing app purchases, as I've now spent about 15 including a wireless mouse just ot test my Google Wallet was ok!!
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Old October 2nd, 2012, 06:35 PM   #13 (permalink)
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If it's a particular app then have you tried contacting the app developer about it?
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Old October 2nd, 2012, 06:40 PM   #14 (permalink)
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Quote:
Originally Posted by Metroid prime View Post
If it's a particular app then have you tried contacting the app developer about it?
Most developers are responsive when comes to the yen
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Old October 3rd, 2012, 02:24 AM   #15 (permalink)
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Sorry - that wasn't very clear, I've had the issue with numerous apps, but I'm wondering if the problem is kicked off when I try to buy a specific app, and app purchases after that (for a period of time) are being blocked by Google for some kind of security reason...

So, I'm going to ingore the app I was trying to buy, and go about my normal business - I shouldn't be buying any apps for a few days at least now. Then maybe next week, I'll go back to the problem app and see what happens...
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Old October 3rd, 2012, 11:45 AM   #16 (permalink)
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I've been having this exact problem for the last two days when trying to buy the full version unlocker for PowerAmp. I've managed to buy other apps successfully but this one fails every time. I've tried contacting Google support about it twice now and both times they've sent me the same form letter (which contains no useful information) and then don't respond to any subsequent emails. Please Google, let me give you my money.
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Old October 3rd, 2012, 03:05 PM   #17 (permalink)
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Hmmm weird.
Just bought 3 app 2 mins ago. No issues.
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Old October 9th, 2012, 02:06 PM   #18 (permalink)
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Are there any changes?

I'd this issue for a few days, every day I'd been trying to buy the same two apps, without success ... but yesterday I'd success

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Old October 10th, 2012, 05:50 AM   #19 (permalink)
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It seems to have slowly sorted itself for me - have now been able to buy everything that had previously been failing. I think the trick might be to avoid trying to buy anything for a couple of days, and maybe avoiding the app which first failed for longer.

All a bit random though...
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