Can't get paid aps from play store

Girevik · November 27th, 2012, 10:03 AM

I'm trying to buy an ap from the play store and am getting the message that my order cannot be processed at this time. This has been happening since last night. I've searched and found a bunch of people having the issue but no resolutions. Has anyone resovled this?

I've tried clearing the Play Store cache and data, but that didn't fix it.

Digital Controller · November 27th, 2012, 10:17 AM

Have you tried deleting your account then resyncing it again?

Or possibly side loading the play store onto your device again?

valorian · November 27th, 2012, 10:35 AM

Were you able to purchase apps before or is this your first attempt at purchasing an app? Try using a PC to log into Google wallet and verify everything there is correct.

hawkeye680 · November 27th, 2012, 10:44 AM

Same thing is happening to me. I went into Wallet, removed my card, and even had trouble adding it back. I finally got it added back but I still can't buy anything yet. I went to the Play Store on my desktop and it did give some message about a technical problem. Nothing wrong with my account.

Girevik · November 27th, 2012, 11:15 AM

Quote:

Originally Posted by valorian

Were you able to purchase apps before or is this your first attempt at purchasing an app? Try using a PC to log into Google wallet and verify everything there is correct.

This is my first paid ap since migrating to the s3, and it may be the first since they went from Market to the Play store (not sure on that). I know it's the first time using Google Waller.

I notice that when I go into Google Wallet on the PC every time I go into edit the card info the CVC value is blank. Is it not retaining that, or is that just a security feature? It won't show me the entire card number, but everything I can see looks okay.

I tried removing and adding the card there, and still no luck. When I go to the "Devices" tab on the PC, it tells me I haven't activated any devices yet.

Girevik · November 27th, 2012, 11:39 AM

Quote:

Originally Posted by Digital Controller

Have you tried deleting your account then resyncing it again?

Tried that, and still no luck. Also tried buying it from the PC store and got an error.

OneAdamTwelve · November 27th, 2012, 09:02 PM

I'm having the same problem.

My problem started with the credit card company seeing what they believed was unusual purchase activity on my card. I called the credit card company and confirmed that my google play purchases were legit and they removed the block on google play.

Unfortunately I still couldn't buy apps through google play so I contacted google through their "call me" option on their web site. They called me literally within seconds of submitting the online request. I described the problem and actions taken so far. They said that when a credit card company puts a block on purchases then google will also lock your account. I thought this sounded a bit fishy but I wasn't in a position to argue the point. They said to wait 24 hours before making any purchases on google play.

So I wait 24 hours and still can't purchase apps. I respond to google's e-mail from the previous day and don't get any response so I have them call me again through their web site "call me" request option. This time they said that it could take up to a week to get resolved. I was a bit shocked at this news. I can't think of an easier problem to solve. If I can believe what google told me on the first phone call then all they have to do is re-enable my google play purchasing capability. I suspect it's the rough equivalent of resetting someone's password, which is a two minute job for an inexperienced support staffer.

I can't believe this could take a week to resolve. It seems that Google just doesn't take customer support seriously. I'm pretty dissapointed so far.

Some other background info.
- I purchased less than $40 worth of apps before the problem occured
- I can still get free apps
- I just bought the Google Nexus 10 as my first tablet - starting to 2nd guess that decision

V/R
Adam

OneAdamTwelve · November 28th, 2012, 02:04 PM

Google just replied to me again saying they fixed the problem. I was skeptical and when I tried to make a purchase it failed again.

Here is my "favorite part of their e-mail" to me:

Quote:

Please keep in mind that your previous orders were cancelled. If you'd still like to process these transactions, you may do so by replacing your orders. If your next order is cancelled, please wait 24 hours before placing your order again. If this happens three times in a row, please reply to this email and we will address the issue.

So I reply with an e-mail saying how displeased I am, yada yada yada and they reply back with the exact same e-mail. WTF?

I've only been a customer of the Google ecosystem for a little over a week and much of that experience hasn't been pleasant. The hardware seems very good but the back end software and service just isn't cuting it.

V/R
Adam