Go Back   Android Forums > Android Discussion > Android Applications
Android Applications All the information you could ever want about Android Applications. Learn about apps and get help with them... all here! New apps can be found and announced in the Applications Announcements forum linked below.

New Forums: Nexus Player | Nexus 9
test: Reply
 
LinkBack Thread Tools
Old June 1st, 2010, 05:21 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2010
Location: Copenhagen
Posts: 5
 
Device(s): HTC Desire
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Angry Facebook <-> contacts sync problems

Phone is a few days old.

Phone: HTC Desire
Android: version 2.1-update 1
Facebook for Android: version 121
Facebook for HTC Sense: version 1

I have the problem that I can't retrieve my friends from Facebook, so I can sync them with my phone-book on the phone, this means I can't have photos on my contacts and the linking between contacts and facebook doesn't work (I know there's another way to get the photos on the contacts, but I want this thing to work).

If I go through my contacts (people) -> online directories -> facebook
then it says I have no friends. I then click menu and do a refresh. This results in either that I get a 'connection error', or that the phone keeps cycling without anything happening (goes to a loop).

If I go through the facebook app and click home and then friends, then I get this error message after a few minutes:

Cannot retrieve the friend list. Please try again later. Content too large.


Does anyone know of a solution to this problem? It's driving my crazy.

Advertisements
KennethBr is offline  
Reply With Quote
sponsored links
Old June 1st, 2010, 07:33 AM   #2 (permalink)
New Member
 
Join Date: May 2010
Posts: 5
 
Device(s): HTC Desire
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

ive got the same problem on my desire too...waiting for someone to reply here, hopefully with some help..
Sary is offline  
Reply With Quote
Old June 1st, 2010, 07:54 AM   #3 (permalink)
Junior Member
 
Join Date: Nov 2009
Location: London, UK
Posts: 15
 
Device(s): HTC Hero 2.1 (Orange UK) Build no. 3.35.61.2 (was Hero 1.5, build 2.73.61.5)
Carrier: Not Provided

Thanks: 2
Thanked 4 Times in 3 Posts
Default

Hi, I'll say right now that I'm no expert, also I'm using a Hero, so I'm just offering some suggestions

- Make sure you've signed into Facebook (on Hero this is Settings/Social networks/Facebook)
- Ensure that you have a valid GPRS or Wifi connection (pref Wifi)
- Go to People/Updates (or equivalent). You should see a notification at the top displaying something like "1 matched friend".
- Click on this and it'll link your friends.

By the way are your contacts saved on your Phone or Google? I think this only works via Google contacts (mine say Google on the top right of the contact).

If you find that your contacts are linked but you don't have the Facebook picture (this happens from time to time) I used syncmypix app to do the bulk of the work for me:

SyncMyPix freeware download for Android phones

Hope this helps!
samktc is offline  
Reply With Quote
Old June 1st, 2010, 07:54 AM   #4 (permalink)
Senior Member
 
Join Date: Nov 2009
Posts: 599
 
Device(s): Galaxy S4 (ForceROM), Nook Color (CM7)
Carrier: Not Provided

Thanks: 39
Thanked 24 Times in 21 Posts
Default

I think you'll feel better if you just give up on what seems to not be working for anyone and instead use SyncMyPix. You'll have the functionality you want without any further headache. Granted, it's not the built-in function you should have, but it gives you the same end result and maybe lowers your blood pressure a few points.
flu13 is offline  
Reply With Quote
Old June 1st, 2010, 08:15 AM   #5 (permalink)
 
Join Date: May 2010
Posts: 405
 
Device(s):
Carrier: Not Provided

Thanks: 65
Thanked 32 Times in 24 Posts
Default

I, too, have some quearky issues with syncing FB contacts and phone contacts automatically, and just gave up on it and use Facebook sync
mcatdtDROID is offline  
Reply With Quote
Old June 1st, 2010, 02:44 PM   #6 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2010
Location: Copenhagen
Posts: 5
 
Device(s): HTC Desire
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have mainly tried this on WIFI connection (of course), but also on GPRS.
Am of course logged into Facebook already.
There is no way to link people, because the phone/app is not getting the friendlist from Facebook at all (this is the problem, it's not getting the friendlist).

My contacts are saved on the phone only. Not really using google at all (but of course have a google mail).
KennethBr is offline  
Reply With Quote
Old June 1st, 2010, 03:30 PM   #7 (permalink)
Junior Member
 
Join Date: Nov 2009
Location: London, UK
Posts: 15
 
Device(s): HTC Hero 2.1 (Orange UK) Build no. 3.35.61.2 (was Hero 1.5, build 2.73.61.5)
Carrier: Not Provided

Thanks: 2
Thanked 4 Times in 3 Posts
Default

Try saving one of your contacts as a Google contact (one that has their Facebook name spelt exactly the same) and see if it syncs like that?
samktc is offline  
Reply With Quote
Old June 1st, 2010, 03:48 PM   #8 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2010
Location: Copenhagen
Posts: 5
 
Device(s): HTC Desire
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by samktc View Post
Try saving one of your contacts as a Google contact (one that has their Facebook name spelt exactly the same) and see if it syncs like that?
it was a good idea, but didn't make any difference. I get the same errors both places.
KennethBr is offline  
Reply With Quote
Old June 14th, 2010, 03:39 PM   #9 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2010
Location: Copenhagen
Posts: 5
 
Device(s): HTC Desire
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

any other suggestions?
KennethBr is offline  
Reply With Quote
Old June 14th, 2010, 06:40 PM   #10 (permalink)
Junior Member
 
Join Date: Nov 2009
Location: London, UK
Posts: 15
 
Device(s): HTC Hero 2.1 (Orange UK) Build no. 3.35.61.2 (was Hero 1.5, build 2.73.61.5)
Carrier: Not Provided

Thanks: 2
Thanked 4 Times in 3 Posts
Default

I've found one way to link Facebook to contacts one by one, not entirely sure if this is what you're looking for?

- Go to People, in contacts list select a contact.
- On the top right you'll either see the word LINK, or a kind of link symbol. Tap on this.
- LINK will automatically link your contact to Facebook. If it's the symbol, you'll now be able to manually input a name for Facebook.

I tried this out on my brother-in-law's HTC Desire, so should work

I haven't heard of a way to link them all-at-once I'm afraid, but this should give you something to work on for now
samktc is offline  
Reply With Quote
sponsored links
Old July 22nd, 2010, 03:36 PM   #11 (permalink)
New Member
 
Join Date: Jul 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well I assume everyone is still having this issue? I am surprised an moderator hasn't chimed in to help. I just purchased this phone today and was looking forward to having my facebook contacts ported over. I really thought that was a cool feature. But as every one else here. I al am having this issue.
subtile is offline  
Reply With Quote
Old July 22nd, 2010, 03:42 PM   #12 (permalink)
New Member
 
Join Date: Jul 2010
Posts: 1
 
Device(s): HTC Droid Incredible
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by subtile View Post
Well I assume everyone is still having this issue? I am surprised an moderator hasn't chimed in to help. I just purchased this phone today and was looking forward to having my facebook contacts ported over. I really thought that was a cool feature. But as every one else here. I al am having this issue.

I'm having the exact same problem just got my Incredible, used to have a Moto Droid.. never had that problem at all everything synced perfectly, i had friends update status messages, my contacts had everyones picture and status updates, i got notificiations of new facebook stuff and now on the Incredible I'm not getting shit.. I'm so aggrivated with it too and also I'm going to the link tab and it says "You don't have any friends." under facebook which is bs cuz i got like 500 ppl on my facebook that all used to sync on nmy damn moto droid!
eric27sc is offline  
Reply With Quote
Old July 22nd, 2010, 04:20 PM   #13 (permalink)
Member
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

I had this same problem. Here is what I did.

I used VZW back up contacts.
Did a factory reset
Import contacts back to the phone
The set up Facebook.

And everything worked for me. When VZW ported my storms contacts it ****** up my address book.
Try it and let me know if it works.
__________________
"Wise man once said (while pissing into the wind), its all coming back to me now!"
SynisterWolf is offline  
Reply With Quote
Old July 22nd, 2010, 04:22 PM   #14 (permalink)
Member
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

I had this same problem. Here is what I did.

I used VZW back up contacts.
Did a factory reset
Import contacts back to the phone
The set up Facebook.

And everything worked for me. When VZW ported my storms contacts it ****** up my address book.
Try it and let me know if it works.
SynisterWolf is offline  
Reply With Quote
Old July 23rd, 2010, 06:21 PM   #15 (permalink)
New Member
 
Join Date: Dec 2009
Posts: 6
 
Device(s): Acer Liquid
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm having a very similar issue to this on my 1 day old desire.
When I trying syncing with facebook (via people>online directories>facebook) I get a connection error always.

A mate of mine also has a desire (albeit the 850MHz version) but no such problems!
Might try a factory reset and give it another go....
daft009 is offline  
Reply With Quote
Old July 26th, 2010, 03:49 AM   #16 (permalink)
New Member
 
Join Date: Jul 2010
Posts: 6
 
Device(s): G1, Desire, Motoluxe
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I thought I'd chip in....I have had a Desire (on UK T-mobile network) for about 2 months now.

When I first switched it on the setup up process took me through the screens to login with my gmail account and also facebook. When everything was sync'd my google contacts that could be matched with facebook contacts were linked, with pics updated etc. Lovely.

Now, my friend got a new Desire 2 days ago (on UK Vodaphone network). He was having trouble getting facebook contacts linked up to his google contacts. No pics came through, no links, and if he manually tried to link a google contact to a facebook contact there were no facebook contacts there to link to. He tried a menu -> refresh (from People -> Online Directories -> Facebook) but got the "connection error" message other people on this forum have mentioned.

That's when he called me. I tried the same thing....People -> Online Directories -> Facebook -> Refresh and I also got the same "connection error" message. I have added a couple of new friends into my Facebook this morning and have just tried to get them into my Desire, but no joy. I've tried the Facebook sync under Accounts & Sync and that appears to succeed, but the new friends are not in the list. Refresh from the online directory still giving connection error.

So at some point this function appears to have stopped working. I'm certain it's nothing I've done to my setup.

Not sure if the software on my phone has been automatically upgraded (it's on v2.1 update 1 currently) which caused the facebook integration to stop working - I don't think so. And the fact that people are experiencing the same issue on other handsets points the finger at Facebook itself, or something having changed their end which has broken the integration.

Or does Android go through some other service, like a proxy service, before it hits facebook itself? If it's just handsets with HTC Sense that have the problem maybe there is a HTC service somewhere that is the problem. Who knows. But one thing's for sure. It WAS working, and now it isn't!!!
robinsonpr is offline  
Reply With Quote
Old July 26th, 2010, 03:55 AM   #17 (permalink)
New Member
 
Join Date: Jul 2010
Posts: 6
 
Device(s): G1, Desire, Motoluxe
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ah, my friend with the same issue just sent me this link:

Facebook for HTC Sense simply stopped working - "Connection Error" - HTC EVO? 4G (Sprint) - Android Forums - HTC Community

Yeah, I just called them. They're aware of the issue and are "working closely with facebook to resolve this issue". The rep didn't want to give an expected time of resolution, which while annoying, is reasonable from their perspective. If they said Tuesday and it turned out to be next week Wednesday, people would be even more upset. All I could get out of him really is that it should be resolved "soon" and in his past experience facebook "has not taken long to resolve these types of issues". We will see. Kind of sucks to be HTC in a way. Really, this is looking more and more like its a facebook problem, but HTC is going to catch the storm and bad PR from it because its only affecting (seemingly) HTC Sense UI phones. My boss has a blackberry though and she mentioned her phone would not sync contacts either.
robinsonpr is offline  
Reply With Quote
Reply
Tags
desire, facebook, sync issue


Go Back   Android Forums > Android Discussion > Android Applications
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 11:52 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.