kramerica

1st off, I was having a massive problem setting up my Charter Email Account. Error was on the Outgoing portion and it was getting frustrating.

2nd, after searching a few forums, I found this on a Verizon forum and want to make sure that Beetle from that forum gets proper credit that fixed my problem (as it is massively different that what the instructions and troubleshooting did). If he got it from somewhere else, I apologize, but he got me what I needed so I give him the credit.

Here are the instructions and if you follow them to the letter, you will solve your Charter email problem and get the POP3 email setup properly:

"IGNORE what Charter said the address is for Incoming and Outbound. pop.charter.net and smtp.charter.net will ONLY allow you to RECEIVE, when you try to compose, reply, reply all, forward, you will get a error, and it will NOT go out.

the correct settings should be:

Mail Type: POP
Incoming Mail Server: mail.charterinternet.com
Username: myusername@charter.net (first part of your email address DO NOT omit the @charter.net)
Password: whatever the password is to access the charter email account
Port: 110
Encryption: None

Outgoing Mail Server: smtp.charterinternet.com
Authentication: ON
Username: myusername@charter.net (first part of your email address DO NOT omit the @charter.net)
Password: whatever the password is to access the charter email account
Port: 25
Encryption: none"

I got this to work on my Droid, so again, I couldn't be more grateful and hope this helps with those having similar troubles.

STL

thanks. saved me a ton of grief. worked great.

kramerica

No problem. Happy to help and happier the solution was out there.

Terry1100

Excellent, worked for me on my Tattoo for Zen in the UK as well.

Now, to get that Activsync working for my work e-mail.

__________________
Terry
London
Sony Ericsson Xperia Mini Pro
www.gp800.org.uk

shmoop

so does anyone know how to NOT keep getting emails already deleted? I get emails to my Droid then i delete them (both from my home inbox and phone) but the next day i get the same emails to my Droid, i figure it must be that i have to delete from the charter internet site. Any way to set up so once deleted it doesn't keep sending from the internet? I couldn't find it on the charter site. thanks.

Teezy

anyone know how to setup a Road Runner email account

Thunder_PC

Thanks a ton. I was just using a gmail smtp, which of course made any mail from a charter account appear to come from the gmail account. Those settings worked great!

Teezy

anyone have any help for a Road Runner email account. I keep getting an error and cant recieve or send emails

mrm001

---------
I am also having this issue except that I seem to get them continuously. I end up with dupes in my inbox. I deleted them from the inbox and the trash but they still keep coming. I access this email account from multiple locations/devices (PC, droid).

Anyone have any suggestions? Any help is greatly appreciated.

Teezy

i finally got my outbox for my Road Runner account to work but still cant get the inbox to recieve mail

RadOD

Should people be using IMAP not POP3? I've got mine set up as in the first post except I'm using imap and I've had no problems.

mrm001

Here is an update for the problem I was having with setting up my charter email account.

It seems to be working except that I no longer get inbound emails on my mac email app. I haven't tried outbound yet.

Email Configuration: IMAP

Incoming Settings
Username: Use only the username from username@charter.net.
Password: Your password.
IMAP server: mail.charterinternet.com
Port: 143
Security Type: None

Outgoing Settings
SMTP Settings: smtp.charterinternet.com
Port: 25
Security Type: None
Require sign-in: Checked
Username: username@charter.net
Password: Your password

Anyone know why I am no longer receiving emails on my mac mail app???

Last edited by mrm001; November 24th, 2009 at 09:44 AM.

ses020570

New to the Droid community - looooonnnggg time Blackberry user. I, too, was having extreme difficulty setting up my Charter email account. What a great surprise when I found this thread! My trouble would always be with the outgoing server. I used the instructions posted by Kramerica and was able to get everything set up - however, when the system tries to check e-mail it sits forever saying "loading messages" and nothing ever comes through!

I have talked with Moto, Verizon, and Charter - no one can help with this issue! So frustrating!

Any other thoughts?

Look forward to making new Droid friends on here!

RadOD

This is exactly what I've got:
and mine works perfectly. Are you sure of all the settings? Are you sure you have the right password?

ses020570

Thanks for your response.... Yes, these are the settings I have. Not sure why it will not work for me. I ended up just routing my Charter account to Gmail and letting it fetch the messages.

Do you have any idea how frequently Gmail "fetches" messages from a routed POP3 account?

guyguy

I live in California. The help page for charter email has instructions for setting up mobile email using IMAP. This works for me except that my desktop email clients cannot retrieve POP email from charter as long as the Droid is periodically connecting to the IMAP server. If email is turned off on the Droid, the desktop client(s) can eventually retrieve the POP email. The web client does not have a problem. (Welcome to Charter.net - Home)

Anyone else seeing this problem? It looks as if the IMAP server locks the email as long as it is connected with the Droid. This problem rarely occurs with my partners Windows Mobile phone.

mrm001

I too appeared to have the problem of not receiving emails through my pop account after setting up my imap account on my droid. I've tried so many different things that I kind of lost track as to where I stand at this point. It appears as though my mobile is receiving and sending emails properly. During one of my "fix it" attempts, I changed my mobile inbound to pop.charter.net and left my mobile outbound as smtp.charterinternet.com. This seems to be contradictory, confusing, and incorrect but I am able to reconcile my online inbox to the emails I send and receive on my droid.

The email account on my mac appears to be working as well together so far. I think I have some circular configuration going on so I gotta think about this a little. I set up an IMAP account on my mac using no SSL, inbound as mail.charterinternet.com and outbound as smtp.charterinternet.com.

I have completely confused my self and need to do some more testing. For the mean time, both accounts seem to be working.

Note: There is definitely a delay between receiving emails on my mobile (delayed) versus my mac email account (near real-time).

Here is the error message I received on my mac pop email account (I set up two email accounts - one pop and one IMAP). The mac IMAP account seems to be working. I'M SO CONFUSED!!!!
-----------
"The mail server denied access to the account “Charter” because an administrator or other mail client was using it when Mail tried to log in. Please try again later.

The server error encountered was: account is locked by another session or for maintenance, try again."
-----------

Last edited by mrm001; December 2nd, 2009 at 03:04 PM.

Johnnyejsr

I think charter has a security setting on their POP3 accounts that only allows one user on a specific account (their reason is to stop spamming from a hijacked account) the mobile.charter is supposed to allow a desk using the pop account and imap on the mobile to be on at the same time at-least that is what they told me ---- Not leaving incoming on the server sounds like a default setting problem --- don't know if you can change that but should --- I know the cliq if i deleted them on the phone they were still on the sever and would sometimes reload back on the phone.

k4ssb

Spent all day yesterday trying to get my smtp server working...MANY THANKS!!!

jcbama85

This worked great! I only wish I had searched for it yesterday after spending hours on the charter site and also chatting with a clueless tech rep today. Sprint said it was charter's problem and charter said it was sprint's problem.

I'm grateful for the expert help on here. It even allowed me to solve my wife's problem with her Palm Centro; she hasn't been able to send mail from her phone for over a year and we'd given up hope to get it fixed after time with Sprint and Charter. This solved it for her's too.

I look forward to a lot of great tips on here.

BTW, Android is awesome and so is the Samsung Moment.

Thanks,

Mike

Johnnyejsr

I know that Charter has a Mobile set up so your phone can be connected and you can log via a desktop and there isn't a conflict.

The correct Charter Set up for mobile phones is as follows:

INCOMING:
select : IMAP *** (Not a POP connection)***
server : mobile.charter.net
port : 993
username : yourusername@charter.net
password : yourpassword
check : secure connection

OUTGOING:
Smtp server : mobile.charter.net
port : 587
username : yourusername@charter.net
Password : yourpassword
check : secure connection


Their web site is confusing but this is the correct set up for the moto android phone

Last edited by Johnnyejsr; January 25th, 2010 at 06:20 AM.

albie1968

Thank you for the post. I have finally been able to access my Charter email.

Johnnyejsr

Glad it worked --- I know personally that when I got my phone that Charter, Motorola, and T-mobile could not tell me how to properly set it up so I decided when I could I would post the correct set up so someone else would not have to sit on the phone 4 hrs and still have an e-mail problem

Cuda13

I set it up as stated above with the "mobile.charter.net" etc, and I get the e-mails to the Droid but now I can't log in to my e-mail on the pc. Any ideas??

Johnnyejsr

Did you set it to an IMAP server and port 587??? the whole reason for this set up is to prevent conflicts

Cuda13

outgoing is set to mobile.charter.net, port 587, security type ssl. Incoming is set to mobile.charter.net, port 993, and ssl.

Cuda13

Update: after playing with this setup I can send e-mails from the phone and also receive them so no problems there. I still have the problem of accessing e-mail from the pc.

frogman152

worked great for me. Many thanks.

robrex

Has anyone been able to set up a charter.net on the Droid and still is able to acquire the email at outlook express. I am able to one or the other, not both.

robrex

After many calls to Charter and Verizon!
My solution was to forward my emails from charter, both Computer and Droid get the emails now.

codyduffey

Just bought a Samsung Moment...was ticked when the "easy 2 step process" didn't work. This info worked perfectly and I was set up and ready to go in 2 minutes.

THANKS!!!!!

nriacone

Hello All,

Upon reviewing the postings it appears that there are differences in the port numbers that were listed in the text. Some reference 110 and 25, another lists 143 and 25 and another 993 and 587. I recognize that there are differences in the SMTP and and some indicate that IMAP should be used instead of POP. I know of multiple people having this issue and don't want to take too much of their time experimenting when I have their phone. Which set of port numbers should be used in the Charter environment?

dvarvel

I just received my Eris today and finally got my email set up....

Here is what I had to do:

Incoming
Protocol
POP
Email Address
emailaddress@charter.net
Username
emailaddress@charter.net
Password
xxxxxxxx
POP server
mail.charter.net
Security Type
None
Server port
110

Outgoing
Username
emailaddress@charter.net

Password
xxxxxxxx
SMTP server
mail.charterinternet.com
Security Type
None
Server port
25

I hope this helps the ERIS users!!

krees

I was so excited to find this information from kramerica after spending way to much time dealing with charter and verizon tech support that didn't know what they were doing. It worked like a charm right away but only for about 1 week. Now, when I try to view email on my droid it just says loading....... indefinately. I've checked all the setting. What's going on??

COACHZ

thanks,
your information got me working again. Verizon nor charter was of any help.

good work and thanks again.

gmarcucio

I have the opposite problem with my RR acount. I can receive but can't send.

rexcon

Thanks for supplying this information. I followed the instructions substituting the applicable information for AT&T email, and was able to send from my Motorola Droid for the first time since I got it three weeks ago.

rbartel

I have tried everything suggested in this forum yet still i can't get my charter mail to work with my HTC Hero from Sprint.... Anyone have any other suggestions or happen to know why its not working???

raduray

I found the original posting from Kramerica while I was on the phone with a useless Charter tech trying to get my DInc set up. After I got it working I would up explaining it to the Charter tech.

Wendimn

I have also tried everything listed above..and nothing works. I have the samsung vibrant and charter

it says it set up..but I cannot receive emails..just send them out??

Last edited by Wendimn; July 28th, 2010 at 10:27 AM. Reason: new info

coastal_carolina

With Charter email you want to configure everything as IMAP.

POP settings are for pulling email off the server, use IMAP if you want your email left on the server, similar to cloud email or Gmail.

Charter does not officially support IMAP, and if you call their tech support more than likely you will blow their minds when asking questions this technical or they will just hang up on you or refer you to Microsoft, Verizon or the maker of your phone or software (they are good about that).

I configured my phone AND my Windows Live Mail both as IMAP so it would leave the email on the server like Gmail. I would recommend logging into your email via charter.net's web based email and editing your folder structure to set it up how you would like.

Here are some charter tips. There tech support doesnt even know about the IMAP tip page...they are clueless.

http://www.charter.com/customers/Support.aspx?SupportArticleID=2234

Email Help - Charter Communications

Email Settings and Web Sites - Charter Communications

johnhenry

doesn't seem to work with my driod x.

sashabear

Thank you! This saved me from throwing the phone out the window (worked with my samsung moment)

rvanderpool

Thanks for the helpful info!! I had been working with Charter and Sprint and they couldn't figure it out. It's been frustrating. Your method worked perfect. Follow it exactly!

ptzdodge

Newbie here coming from using a BB for the last 100 years and I love my HTC Incredible!

I was having issues sending (via my Charter email account) via the HTC phone but changing the POP and SMTP to charterinternet.com from charter.net setting did the trick!

Thanks again!

Donanez

I contacted Charter 4 different times trying unsuccessfully to enable my MacMail to set up a Charter account. Finally ( totally frustrated ) I ended up calling Mac Support and paying a $49.00 fee for 5 min. on the phone with people who know more about how to set up Charter mail than the people at Charter. Here's my setup and It WORKS: I have an IMAC 24".

1. Open up mail and go to preferences.
2. click on preferences and open up the mail page
3. At the top you will see several icons. Go to the one for accounts and click on it.
4. Where it says account type put in : Charter.net.pop
5 Underneath that it says description : Charter.net
6. Full name: (May be left blank if desired )
7. Incoming Mail Server : mail.charter.net
8. User name : Type in your username
9. Password : Type in your password
10. Server ( SMTP ) : smtp.charter.net
11. Check the box that says " Use only this server "
12. Click on edit SMTP server list
13. Check " Use custom Port (25)
14. Authentication : None
15. Click OK
16. Click Advanced at the top of the page
17. Port 110
18. Authentication : Password
19. Close out by hitting the red button in the upper left hand corner
20. When prompted to save settings....click on save
21. Good to go... you should be all set.

Last edited by Donanez; October 18th, 2010 at 12:35 AM.

budracer1

Ok im totally frustrated. I just got my new milestone( longtime blackberry user) and I absolutely love this phone but this email thing is driving me crazy.

I have got it to work on phone using a few of the setups mentioned above, the only problem is that all except one of them locks me out of outlook express on my laptop saying account was in use.

The one that works on my phone and lets me access outlook express on my laptop deletes all the emails from my phone as soon as there received on my laptop. I went in and changed the setting in OE to keep a copy on the server until its deleted from deleted folder but no matter what it just keeps coming to my phone.

A call to charter got me a bunch of rubbish.

Surely there is a fix or an answer somewhere.....any ideas?

thanks JB

eric12

Same problem here. Very frustrating. Every once in a while I can access from Outlook. Usually the account seems to be locked.

mshedlov

I can't thank you enough for this information. You'd think Charter would support their customers. I've talked to so many Charter technicians on the phone and got no where.

Thanks again

kulczge

Wonderful information here! I have been working with Charter for days now and they don't have an answer as to why their settings don't work so I did a search today and found this information which works immediately! Thanks so much, maybe you should be a consultant for Charter :-)