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Old December 29th, 2011, 07:18 PM   #1 (permalink)
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Question unable to delete old user data

Hi there,

I've been given an HTC Desire that has been rooted but I'm unable to remove the old google acct/settings. I can add my google acct, but cannot delete original one and the old one remains default for Market, etc. I've tried deleting data + cache from all google apps and used Factory Reset many times over but no change.

Found this thread, but I'm unable to get the boot menu to accept any input from volume buttons, it just carries on regardless:
HTC HD2 Not able to do factory reset/Hard reset and unable to delete previous Google user info.

There's no data I want to keep, so just know how to get the boot menu to respond, then I should be ok following instructs in above thread. I have no idea what ROM is installed, nor if it's got a recovery proggie.

I desperately want to upgrade from my laggy Wildfire and start using the Desire. Any help would be much appreciated, thank you!

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Old December 30th, 2011, 12:41 AM   #2 (permalink)
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Did you go to Menu > settings > Privacy > factory restore ???

That should wipe away all the user data and allow you to set up your own Gmail account on it.
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Old December 30th, 2011, 05:15 AM   #3 (permalink)
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Hi, yes, have tried the factory restore option a few times, but it wont wipe the original user data/ gmail acct settings. Am trying to get into the boot menu see if i can do it that way, but cant get it to register any input, it just keeps loading.
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Old December 30th, 2011, 06:33 AM   #4 (permalink)
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Quote:
Originally Posted by AndroidSPCS View Post
Did you go to Menu > settings > Privacy > factory restore ???
I’ve been told that rooted phones should NOT use the Factory Restore option, but I wouldn’t know first-hand.

As for the other stuff, you might try:

History Eraser

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Old December 30th, 2011, 12:44 PM   #5 (permalink)
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Quote:
Originally Posted by jefboyardee View Post
Iíve been told that rooted phones should NOT use the Factory Restore option, but I wouldnít know first-hand.
Not sure where you heard that, but I have never had a problem doing that. The Factory Restore option usually triggers the cache wipe in Recovery, so essentially the same thing.

OP - something must be wrong with your phone ROM or software, because a factory reset should set it to a brand new image with NO Gmail accounts tied to it.

Sounds like a more advanced issue. I would advise you research this more in the phone sub-forums.
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Old December 30th, 2011, 01:45 PM   #6 (permalink)
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I know you said that the volume button is non-responsive, but the thread you linked to is about an HD2, not a Desire. See if this works for you -

With the phone turned off, press and hold the Volume Down button, and then briefly press the Power button.
Wait for the screen with the three Android images to appear, and then release the Volume Down button.
Press Volume Down to select Clear Storage, and then press Power.
Press Volume Up to start the factory reset.

Or, another explaination -
How to hard reset the HTC Desire - Know Your Cell

Good luck!
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Old December 30th, 2011, 03:42 PM   #7 (permalink)
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Aaaaarrgh - I was using the volume up button!

Thank you all for the help and advice, very much appreciated, and best wishes for a Happy New Year!

PS. I'll check back next year to let you know how I got on :P
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Old December 30th, 2011, 10:59 PM   #8 (permalink)
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Originally Posted by AndroidSPCS View Post
Not sure where you heard that
I was publicly crucified for suggesting a rooted restore when I first started droiding... and now you say itís okay. I give up.
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Old December 31st, 2011, 01:44 AM   #9 (permalink)
 
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How about set back the factory restore, or refresh a new ROM
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Old January 3rd, 2012, 03:48 PM   #10 (permalink)
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Success! A lot easier than I thought it would be in the end. Confirmed I had both MAGDLR and CWM on phone, downloaded ROM to SD card, booted into CWM to delete all data and then installed from SD card - a doddle! Thanks for being here to help steer me in right direction
PS. I fluffed up on phone model when initially posting, it's actually a Nexus HD2, not a Desire - sorry!
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