matthewsmrs

Original post here: HBOOT - someone help in simple terms - dead phone.

I would really appreciate some help with this. Thanks in advance

ColtRocker

I'm not a tech guru either but it sounds f%*ked. If ya can't get them to fix it maybe check craigslist. Just a thought...

matthewsmrs

It got sent away to the insurers and they returned it just saying the incident didn't fit the damage. They didn't even attempt to sort out this issue, they basicly just checked for water damage and said this isn't what caused it.
What is Craigslist? - Seriously, I have no clue about this stuff.

SprintTechJosh

The drop isn't so much of a big deal as the liquid damage. Even if you repair the phone, it will likely fail again within a matter of time especially if there's damage to the main board (likely). At the Sprint repair center I work for I have to instruct the customer to file an insurance claim on liquid damaged phones. The way it works here is that you pay a deductible and then receive a new phone the next day. Your insurance company should handle this about the same way I would think.

As far as craigslist. It's a website (craigslist.org) where you can buy/sell things locally. There's a cell phone section where you could possibly find another phone for cheap. Just make sure you get the ESN number from under the battery and call your carrier with it. They can tell you if it's a clean ESN. A phone will a bad ESN won't be able to be activated so keep that in mind before you buy.

ColtRocker

Check what Josh said Matt. You may find the same phone cheaper than your insurance deductable and just as good.