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Old April 27th, 2012, 09:57 PM   #1 (permalink)
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Question Star A3 Phone Failing To Make Calls

(Yup. Checked the recommended threads and don't believe any are relevant... But then I was born stupid so my apologies if I goofed)

Have just bought a Star A3 and am thrilled with it except that it wouldn't make or receive calls yesterday. Both icons showed strong signals but on making a call it showed dialing and nothing happened (checked by calling the house several times). It happened again this morning and I only spotted it because I was checking regularly.

So far I have:

> Switched off the wireless and Bluetooth - No change
> Powered off/on - Worked for a while.
> Popped the SIMM's out/in - Worked for a while.
> Googled extensively but can't see anyone with the same or an answer.
> Asked the question of the supplier but haven't had a response yet.

It seems to be behaving at the moment but I am constantly checking to see if it has failed again and that is pretty annoying to say the least.

Anyone struck this... Any thoughts?

As others have commented in the web, the manual is tiny, lacks headings in bold or underlined and doesn't cover trouble-shooting (like most phone manuals) but I am looking for a PDF version of the guide as that would make it easier to search for answers. Wonder if I could use the scanner function to scan it into a pdf file.

Many thanks,

David

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Old April 27th, 2012, 10:43 PM   #2 (permalink)
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David I'm sure you've done nothing wrong and you've not goofed.... The phone is Chinese, poor quality, not very good and it's broken. Can you get a refund or a replacement?

The A3 is basically a cheap HTC knock-off.
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Old April 27th, 2012, 11:57 PM   #3 (permalink)
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Hi Mike,

Many thanks for your reply.

Yup, I appreciate it is a cheap knockoff and I could probably get a refund but I want to persevere for a bit yet.

It is convenient for me personally to have a multi-SIMM phone and I have also considered importing them for sale through my IT business if I can find a reliable one. To that end I have brought in (to NZ) a dozen or so over the past two years to test. Many of them have worked somewhere between well and darned well for a time but something or other inevitably dies on them after a few months. This one had good write ups in several web sites so I thought I would give it a try, especially as it works with all three of my SIMM's (2 at a time) working with WCDMA and GSM. Have to keep in mind that they cost very little so I am not overly bothered about the lack of reliability from that perspective.

After submitting my question here I got a reply (followed by several exchanges) from the supplier. It ended with him telling me to do a factory reset. If it continues to be a pain I will do so but I have to admit I have downloaded stuff, set up mail, etc,. and have it exactly as I want it so I am delaying blowing that all away.

If anyone knows of a source for good reliable multi-SIMM phones I am interested. Someone suggested Japanese rather than Chinese but a casual search didn't highlight any for me.

Cheers,

David
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Old April 28th, 2012, 01:09 AM   #4 (permalink)
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Quote:
Originally Posted by DavidStarA3 View Post
Hi Mike,

Many thanks for your reply.

Yup, I appreciate it is a cheap knockoff and I could probably get a refund but I want to persevere for a bit yet.

It is convenient for me personally to have a multi-SIMM phone and I have also considered importing them for sale through my IT business if I can find a reliable one.
David have a look at the Huawei Deuce, seems to be a good quality dual SIM phone from a reputable manufacturer. Huawei and ZTE both manufacture high quality dual SIM Android phones.


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If anyone knows of a source for good reliable multi-SIMM phones I am interested. Someone suggested Japanese rather than Chinese but a casual search didn't highlight any for me.
Dual SIM is really something that's unique to China, because of how the carriers operate here. SIMs and service are specific to a city or province, so one gets charged much more for calls if one roams in another city or province. e.g. I have an Inner Mongolia SIM in my phone, but if I go to Beijing, it's much cheaper for me to make calls with a Beijing SIM, however I still wish to receive calls on my Inner Mongolia SIM, because that's the number people know.
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Old April 28th, 2012, 02:13 AM   #5 (permalink)
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Hi Mike,

Well, I just checked the spec's on the Huawei Deuce and, being an inherently difficult fellow to please, I see the is only dual band. I travel to Europe & the US occasionally (mind you, lately, chance would be a fine thing) so want the quad band.

It is a pity that the dual SIM is largely unique to China as there is a huge marketing opportunity for someone if reliable ones can be found. I know a heck of a lot of people who carry more than one phone for a number of reasons. Most are similar to you, including kids who carry multiple phones so they get the best rates with their friends. I carry two because I have my IT business, a couple of rental properties and my personal calls. When I am IT contracting I give out the second number on my phone so I know incoming calls relate to that work and can make calls that I then charge to that contract.

As to the phone problems, I am suspicious that it is being caused by the SD Card. Gut feel suggests a 'no service' warning referring to the SD card is hitting about the same time as the phone stops working properly. I have popped it out to see if the problem disappears.

Whilst I am pretty green with the deeper aspects of mobiles I have been in IT&T for about 100 years so (earlier technical but management for lots of years so qualify as knowing nothing these days) and know a bit about trouble-shooting so I will try a few things and see how it goes.

Cheers,

David
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Old April 28th, 2012, 05:36 AM   #6 (permalink)
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David you could read this long running thread...
http://androidforums.com/android-lounge/73649-best-dual-sim-android-phone.html
...might be something that's useful here.
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Old April 28th, 2012, 04:57 PM   #7 (permalink)
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Hi Mike,

Thanks for the pointer to the thread. Looks like the GSmart might be an option. I will keep an eye on their website and the thread.

This Star A3 seems to be behaving itself at the moment but it sure does suck through the batteries. Having said that, my wife's genuine iPhone 4 is same/worse and she is a low user both in user time and what she does on it (Bluetooth & WIFI both off). From what I read, that is the norm with smart phones.

Thanks again for all the help. I will pull my head in now and only update if I find a solution or reach the point where I chuck it in the bin. Better stop procrastinating and get some work done. :-)

Cheers,

David
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Old May 3rd, 2012, 02:49 AM   #8 (permalink)
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Think I have nailed it.

Here in NZ, two of the networks (Vodafone and 2 Degrees) have slightly different designs for the contact points on their SIM's. Both are the same size overall (Macro I think) but the VF one has slightly slimmer design for the contact points than the 2Deg one.

For some reason, these Chinese phones don't seem to like the VF SIM in the first slot although it works fine in the second one. I should have recognised the problem sooner as I have had similar problems with others of the phones I have brought in from China, albeit they exhibited a variety of slightly different symptoms.

So... I swapped the SIM's around and it has been working perfectly ever since. Out of interest I will ask VF if they have more than one design.

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Old May 4th, 2012, 12:10 AM   #9 (permalink)
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Hi All,

(For the Kiwis) Here is VF's response.

I think you need to look at the quality of the chinese dual SIM handsets,

The latest VFNZ SIMs have gone back to 128k as the localzone service is now decomissioned and this was embeded in the STK on the SIM,

The only say Vodafone has on the SIM cards is the look / colour and what is in the STK (SIM tool kit) SIM cards are made to standards


I am not sure whether he is saying theirs are now the same design as the 2 Deg ones. If so I may swap it with them again but I happy enough as it is because the phone hasn't missed a beat since I swapped the SIM's over.

Cheers,

David
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Old July 14th, 2012, 09:34 AM   #10 (permalink)
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Hi David, since swapping the SIMs have you had any instance of the phone not ringing for an incoming call, but just putting the caller straight through to voice mail - and then you receive a new message notification?
See this thread for similar: Star A3 weird problems.
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