IOWA

What's with everyone crying like little kids they don't have 2.1 yet? Seriously.

Why is it you feel entitled to these upgrades, when you are not paying one red dime for them. Who cares how long it takes, its coming to you. Nobody really understands the complexity of programming and custom suiting an OS to fit their device.

"Well the iphone gets upgrades right away so why don't we?"

Easy. The iphone is simply one device, with slightly improved hardware each time, but is all compatible. With android, we have a wide array of choices, styles, form factors, and hardware to choose from. That is one of the reasons android is so much better than iphone. Also, apple works on the os all year, and releases it on their timetable. People never really know when its ready, or what is intended, and what actually is in the release.

"But I paid x amount of money I expect the best! How come my phone is outdated in 3 months."

Tough cookies. That's just the way the mobile industry, and tech industry in general is. It has always been this way, and will always be this way. You could buy the top of the line pc, but in 3-6 months time, there is something bigger, faster, and better than what you spend your benjamins on. Are you complaing about that too?

Some people really need to tune out of fantasy sailor moon land, and back into a little something I call earth. Please stop complaining, the upgrade is coming. There are complications with things like this, and cannot be avoided.

They push back launch dates to fix bugs and optimize it for us, the consumer, to make us happier. Would you really want 2.1 but it was buggy as hell because they didn't take the time needed to properly fit it to x device? And yes it will still have some bugs possibly, can't help that.

If you really want 2.1 or x upgrade so badly, then by all means produce your own version, co-ordinate its mass release, that is cost-efficient, and you will be haild savior of x device.

/end rant

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Caloy

I think most of the people complaining realize that the update is coming, but the manufacturers should also try to expedite the update as well. Especially that there are new models coming out very soon. If the new models comes out before the update, I would bet that some of these dissatisfied customers would go to the new phone, and if they leave dissatisfied, some of these people will not go back to that brand of phone.

twospirits

But if the manufacturer rushes the updates to the consumer and consumer finds bugs that were not taken care of or new bugs, then consumer would start complaining about it. I would rather wait for a less bug filled update than one that does have more bugs because it was rushed.

TS out

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grainysand

You also don't pay for software updates and game patches, do you? I'm not one of the people complaining (duh, phone has 2.1 out of the box anyway), but people who are do have some justification. When you buy software, you expect some level of subsequent support. Would you be okay if a game you bought is laggy and glitchy, then the developers release a patch only you have to pay an extra $40 for it? Dunno about you, but most reasonable people would be pissed off. Of course, it's to be expected that if your Android handset has custom UI slapped on top of it, updates are bound to be slower: but the fact's that most OEM/carriers are not at all motivated to release firmware updates unless pressed.

Bad analogy; you're comparing hardware to software. Unless the hardware isn't up to it, it will be able to run the latest software fine. Your average three-to-six months old top-of-the-line PC will run the latest games without trouble. It'd be different if you're complaining that your P4 machine from 2002 can't run Win7 and Crysis, but this isn't the case.

Not valid. Look up Ebert's Law. If you go to a restaurant and find the food unsatisfactory/inedible, you have every right to complain and take issue with the chef. If the chef says you should go open your own restaurant and make your own gourmet food, then that chef deserves to be fired post-haste. That's how the real world works, sorry.

Hangdog42

Except that isn't what is going on here. We've got people all bent out of shape because they aren't getting their update right this very femtosecond. They're getting all pissy because they don't have the absolute latest and greatest on their phone RIGHT NOW!!!!! I fully expect the same people to do the same complaining when 2.1.00000001 is rumored to be ready (hey, some guy on a blog somewhere said he met someone who's third cousin twice removed worked down the street from a Verizon store and they saw a couple of Verizon reps acting kinda funny).

I think that is an equally invalid example. Android phones are pretty easily rooted, and a lot of rooted users have been using 2.1 for quite some time now.

Maybe I'm weird, but as a long-time Slackware user, I've come to expect upgrades when they are ready, and not before. This has saved me a ton of headaches over time. The latest and greatest is frequently only one of the two.

grainysand

People who already rooted wouldn't be complaining. Although even then, it'd be comparable to going home and eating homemade food, not opening a new restaurant. To wit, rooting your phone isn't remotely comparable to making a version of 2.1 and releasing it to every phone that isn't rooted. Either way, IOWA's suggestion is incredibly asinine.

Hangdog42

No, it is comparable to going down the street to a different restaurant.

Except that all the hard work is already done for you. If someone wants 2.1, it is already out there, no hard work needed.

EDifferent strokes for different folks I guess. To be honest, IOWA's suggestion really isn't all that different from an other bit of open source software. Either use what is there, help make it better or make your own. Bitching and moaning about how other people should be working harder for you just doesn't cut it.

Yeah, I can hear the moaning now "But I paid good money for support!". Support is coming, it just isn't coming this very second. It isn't like 2.01 is some sort of garbage heap that can't do anything. The problem is that people think they can get new and shiny and are getting all pissy about not getting it right now. It is a temper tantrum, pure and simple.

saltorio

I'd much rather have to wait for updates knowing I'd get them, rather than not have them available at all (as was the case with my iPAQ).

TheSultan

who's waiting?? I've already got it on my Eris

IOWA

Ok first off, just because you don't pay for software updates, doesn't mean they are owed to you. Companies really don't have to update at all. It is not their problem once you buy it. They do it, to keep us happy, and sometimes, it takes a while. Companies have to maintain a profit to stay in business, and cannot devote all their resources to keep people like YOU happy. What people like YOU don't realize, is things take TIME to develop, work out bugs, etc. It is quite obvious you have little or no business experience.

Many chefs (if they are good enough) will tell a customer that on a whim, and the restaurant won't do a damn thing about it. Take it you have been to a restaurant higher class than a 2 star rating. THAT is how the real world works.

And my analogy was about hardware, you just didn't get it. I don't have to explain this one to you, I hope.

Why do you even bother trying to oppose me? Really? Everytime you do, I prove you wrong, so do others(evidence in this very post) and you diminish your credibility, and make yourself look silly. If your here to make your self look silly, and complain, ( which is pretty much all I've seen you do) then people like you really aren't needed here.



EDIT: Another thing I just thought of. Sometimes, you DO INDEED pay for some game "patches". They generally call them expansions, but they are still just patches to the original software. And you definitely pay for new OS's, which, android 2.0, is a NEW VERSION of an OS. If you have windows xp/vista do you expect windows 7 free as well? (and it was awfully nice of MS to give free WIN7 upgrades to recent vista purchasers, something they didn't have to do either.)

Dun dun dun, another bites the dust...

Last edited by IOWA; March 22nd, 2010 at 03:45 AM.

gogol

When you bought an Android phone from HTC, and it has Android version 1.7 (suppose), and later on Google updated the Android to version 2.2 which Google said the new version 2.2 fixed the following bugs and some additional enhancements.

That could happen, right?

Now, do you think HTC does not owe you to update your Android phone to 2.2?

In a good restaurant, you can ask for replacement of your meal if it does not satisfy you (for example, you ordered steak medium, they gave you well done) ..... Or, you can ask to have more sauce, or more cucumber in the salad

Believe me, good restaurant will do that without asking

So, certainly I will come back to that restaurant (phone manufacturer) for their meal (phone product) and services (bug fixes and upgrade).

It is so simple.

People get used to that good service.

Of course ... of course ... of course ... They don't have to do that, like you said. But people will move to other restaurant

vido.ardes

Let's try and have an adult discussion eh? There's no need to attack one another because you ave different opinions... I suggest you try and discuss it like adults or this thread will be closed

grainysand

Have you heard of customer loyalty? It's something all businesses try to build and keep. Care to share your "business experience" with us since you must be so successful that you don't need to care about customer loyalty? I hear Steve Jobs does that although--actually, nah, Apple invests millions in marketing to develop customer loyalty.

Restaurants of true class don't categorize themselves by "stars." That's a silly, peasant thing done and conceived by trashy middle-class American peasants who desperately wish they actually possessed some culture and belonged to the upper class. Let me assure you: chefs belonging to refined properties don't come out to have shouting matches with the customers. That'd be crass.

Where have you proven me wrong? I just see you flailing here, and elsewhere, a lot.

1) Expansion packs add new content. New campaign, new graphics, new assets. They're nice, but not needed. Patches fix issues and bugs. Those are needed.
2) You don't pay for service packs. Now, while I like Android as much as anyone, it's hard to argue that 2.1 is vastly different from, say, 2.01. It's nowhere near the difference between WinXP and Win7 (as implied by the "2" in common). Even 1.6 to 2.1 isn't exactly a mighty leap forward. If there was significant UI rehauling, huge code modification and optimization, sure. But there isn't. Stock 2.1's still stuck in .29 kernel, even, and apps2sd still hasn't been implemented.

IOWA

The funny part is, your missing my base argument completely. If you can't figure that out, it's YOUR problem. Maybe read the original post again, and try not to always argue or disagree with someone before jumping to your rash/illogical conclusions.

And I guess your restaurant of "true class" must be your local BBQ join or hot dog stand....
(C'mon kids we goin to BBQ hut tonight, put your church clothes on!")

Also, in this day and age, barring older generations, "customer loyalty" is becoming less, and less relevant. It's all about marketing, and who's got the biggest and baddest.

EDIT: It also seems our peers have sided with me on this one, so I have to thank you for taking away your own credibility. It makes proving my point that much easier. Good day to you, sir.

Last edited by IOWA; March 22nd, 2010 at 06:54 AM.

grainysand

You had an argument? Looks like a tirade to me. By the way, care to share your yearly income figure since you seem to think you're in a position to belittle someone's social class? What about those amazing business tips that'll let you succeed without building customer loyalty? Yes?

IOWA

Sure. I make enough to live comfortably, but not enough to stop working completely.

I didn't belittle anyone. You did.

And as for business, it's about having quality, and at a fair price, mixed in with a good marketing strategy. It's no trade secret.

Slug

You didn't.... it is.

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