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Old June 1st, 2012, 03:55 PM   #1 (permalink)
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Cool could not be downloaded due to an error (403)

Been having problems with this error message coming up every time I tried to use the Google Play store. Search high and low and everywhere in between to find an answer and so far, all I can determine is:

It's a Play Store problem. I don't even know where to submit a problem issue with Google.

None of the solutions I tried worked, including deleting my account from my phone and re-installing it. That seemed to be the most common solution that people claim was working for them.

Finally, I got something to work: I turned off my wireless network and switched to the packet data network and voila! I'm back in action.

It suggests to me that the Play Store won't work under wireless for some reason. I'm going to attempt to use it again this evening on my own wireless instead of the work system we have here.

Crazy, is what I am after attempting to find a solution to this problem.

--Wag--

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Old June 1st, 2012, 04:38 PM   #2 (permalink)
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Open Play Store. Try Settings > Clear search history
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Old June 1st, 2012, 05:20 PM   #3 (permalink)
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Will try that later this evening as well. Thanks for the tip. I hadn't read that one yet!

--Wag--
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Old July 12th, 2012, 03:21 AM   #4 (permalink)
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I seem to be getting this error only on paid apps. The free ones seem to be downloading fine.

Anyone else having these problems?
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Old July 12th, 2012, 09:04 AM   #5 (permalink)
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Quote:
Originally Posted by spitlizard View Post
I seem to be getting this error only on paid apps. The free ones seem to be downloading fine.

Anyone else having these problems?
That's the same error you get when you do things that you're not supposed to do to obtain paid applications. So if that's what you did there's your reason.
If it's NOT what you did, and your apps are legitimately purchased, then the servers are having issues authenticating your account, and it may not be something that you yourself could fix; however clearing your cache for playstore, and the google services framework MAY help.
Good Luck
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Old July 12th, 2012, 05:09 PM   #6 (permalink)
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I've neglected this like an idiot.

Clearing the search history didn't fix the problem.

Two things I did solved it, although I don't know if it was one or the other or both.

1. Cleared the cache for the Play Store app.

2. D/L'd via the packet service (I usually keep mine turned off). For whatever reason, it will NOT d/l via wireless.

(And thank YOU, Dracconus, for implying that I'm attempting to pirate apps. :facepalm: Next time, read the original post.)

--Wag--
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Old July 12th, 2012, 06:50 PM   #7 (permalink)
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Quote:
Originally Posted by Dracconus View Post
That's the same error you get when you do things that you're not supposed to do to obtain paid applications. So if that's what you did there's your reason.
If it's NOT what you did, and your apps are legitimately purchased, then the servers are having issues authenticating your account, and it may not be something that you yourself could fix; however clearing your cache for playstore, and the google services framework MAY help.
Good Luck
Point 2, all legitimately...
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Old July 15th, 2012, 09:45 PM   #8 (permalink)
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Default Packet service?

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Originally Posted by LouWags View Post
I've neglected this like an idiot.
2. D/L'd via the packet service (I usually keep mine turned off). For whatever reason, it will NOT d/l via wireless.
I am assuming when people refer to packet service it is the data service via the phone network? (Packet switching is everywhere.)

I'd love to know if there is some other connection that I am missing as, atm, neither wifi or phone connection is working for me.
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Old July 15th, 2012, 10:46 PM   #9 (permalink)
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Quote:
Originally Posted by colinoldncrank View Post
I am assuming when people refer to packet service it is the data service via the phone network? (Packet switching is everywhere.)
Yes.

--Wag--
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Old July 16th, 2012, 03:34 AM   #10 (permalink)
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Thanks Wag.

I am new to android but have some general level of competency to resolving problems. However so far this one has got me beat.

I am having trouble getting anything from the apps store except via my phone-service data service, which has serious volume limits.

My wife's Galaxy Nexus is exhibiting exactly the same problems after initially working, just like mine.

I have done a factory reset and the problem is the same so all that that has achieved is to leave me with less apps.

However I tried mine on another persons home wifi network and things were fine. It appears to me that my problems are to do with the router.

I am connected via wifi. I can get gmail and web searches are working well with the phone data servie switched off.

As far as I can determine I do not have any sites blocked by my router.

I have tried a host of tricks from forums. I have called the Samsung help line who suggested it may be my router.

I have established, after a factory reset, that I can connect and download/update only if the wifi is turned off and the data service over phone is on. If the wifi is on then data-service also does not work.

***I have not seen any reference to this combination so far - where the phone data service is affected by my wifi***

I have gone into my APN (Vodafone live!) and I do not have any proxy set. I also do not have any values for Port, Username, Password, Server or Authentication type and the Bearer (?) is "Unspecified".

Does anyone have any ideas? Are there some settings that should have values for which I do not?

I will be making more calls to Samsung as well as seeking advice from users.
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Old July 16th, 2012, 03:39 AM   #11 (permalink)
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Hmmm. I have successfully installed an app from my PC but, again, only after I had the wifi off and the phone data service on. The other times it failed to download as advised by my notifications list.
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Old July 16th, 2012, 04:38 AM   #12 (permalink)
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Hey guys, I've had the same problem and realised some on my ports in my router were forwarded around the same time it started (oh and i have Google Play v.3.7.13) so do you guys have forwarded ports? Google Play could be conflicting with the fowarded ports.
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Old July 16th, 2012, 07:38 AM   #13 (permalink)
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Quote:
Originally Posted by Elit3 View Post
Hey guys, I've had the same problem and realised some on my ports in my router were forwarded around the same time it started (oh and i have Google Play v.3.7.13) so do you guys have forwarded ports? Google Play could be conflicting with the fowarded ports.
It means nothing to me. I had a quick look on configuring it nevertheless in the hope that I would be able to find something in the router settings but nothing popped up that I would recognises as "port forwarding".

My router was set up by myself a few years back, of necessity (ie ignorance) nothing flash has been done other than some experimenting with encryption, MAC addresses and hard IP addresses. That is about the level of my expertise.
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Old July 16th, 2012, 09:32 AM   #14 (permalink)
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My limitations on data usage aren't that extreme. A 32MB app isn't going to break my bank, though. In a given month, I don't use more than 1 GB which kind of surprises me. I just don't use my phone for media unless I'm using it via wireless. Faster that way anyhow!

I wish I could help you further but let us know what else you come up with.

--Wag--
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Old July 17th, 2012, 05:14 AM   #15 (permalink)
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Thanks guys for your advice. I'll be annoying Samsung a bit and keep trolling around. I hope that the support at Samsung extends to talking our way through settings.

In the mean time I am at least getting some basic skills in working my way thru android anyway.

And if I resolve thie problem I will post back to add to the multitude of posts and solutions that exist on this problem.
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Old July 17th, 2012, 09:55 AM   #16 (permalink)
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I don't know how it happened, it could have been a lot of possibilities, it started working again last night, it could have been fixed from the guy i was talking to from google (don't see how though) but I turned off wifi and put all my apps up to update on photo data and left it and went to watch TV about an hour later I came back turned on my phone (most apps were stuck on the downloading loading thing due to bad reception in my house) so i decided to check out the newly downloaded AWESOME youtube app and so i turned on wifi, I don't know what made me do this but i clicked download/update on some app!
So the point is maybe try turning of wifi and updating for an hour or so, basically give the servers a rest i guess Hope this helps
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Old August 16th, 2012, 12:39 PM   #17 (permalink)
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A fix that worked on my home wireless network was to review filters that were set on my Linksys/Cisco Router. I unchecked "Proxy" filter and re-tried Google Play and now everything (updates, apps, music, etc) works on all devices.
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Old August 23rd, 2012, 03:37 PM   #18 (permalink)
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Originally Posted by GWOOD View Post
A fix that worked on my home wireless network was to review filters that were set on my Linksys/Cisco Router. I unchecked "Proxy" filter and re-tried Google Play and now everything (updates, apps, music, etc) works on all devices.
Hello,

Thank you, GWOOD! I checked my router filter settings and found that the proxy box wasn't checked but the cookie box was. I unchecked the cookie box and BAM! everything updates and I can download from the Google Play Store without problems now.

I tried for two weeks to fix this problem and was extremely frustrated. Thanks again, GWOOD! Its awesome to have these forums to connect with others and work problems out. A big nod to the Android Forums.

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Old September 18th, 2012, 09:21 PM   #19 (permalink)
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Quote:
Originally Posted by LouWags View Post
I've neglected this like an idiot.

Clearing the search history didn't fix the problem.

Two things I did solved it, although I don't know if it was one or the other or both.

1. Cleared the cache for the Play Store app.

2. D/L'd via the packet service (I usually keep mine turned off). For whatever reason, it will NOT d/l via wireless.

(And thank YOU, Dracconus, for implying that I'm attempting to pirate apps. :facepalm: Next time, read the original post.)

--Wag--
hi, Wag. i try to use ur practice, but i cant solve the problem.
i use wifi and the application could be download, but if i turn off the wifi, it doesnt work again. my 3G connection always actived, but i cant use to download at play store.
any idea?
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Old September 21st, 2012, 12:10 AM   #20 (permalink)
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how to slove: could not be downloaded due to an error (403) problem? can you help me please a.s.a.p. my unit is cross A7 Andromeda4.3
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Old September 21st, 2012, 12:14 AM   #21 (permalink)
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Quote:
Originally Posted by mitapuspita View Post
hi, Wag. i try to use ur practice, but i cant solve the problem.
i use wifi and the application could be download, but if i turn off the wifi, it doesnt work again. my 3G connection always actived, but i cant use to download at play store.
any idea?
Play Store, menu, settings, make sure that wifi only isn't checked.

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how to slove: could not be downloaded due to an error (403) problem? can you help me please a.s.a.p.
In addition to the above advice, under application management settings, try also to clear data for the Play Store.
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Old September 21st, 2012, 04:03 PM   #22 (permalink)
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A 403 code usually means forbidden.

Check the Google site for a couple of troubleshooting tips. Most importantly insure your device is supported for the Play store.

Also insure you have set up a credit card to be used for purchasing apps in the Play store. The Play store should prompt you for this the first time you make a purchase. To insure you have something set up go to the Google Wallet website, sign in and check your Payment Methods.
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Old October 28th, 2012, 04:21 PM   #23 (permalink)
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Default I may have solvee this!

I may have solved this. I've been having the same issue sine I got my brand new Galaxy 2 X My home wireless is running WPA2 encryption, and has the option to block Proxy Re-directs, ActiveX Controls, Java and Cookies If I block cookies, I get the 403 error, if I unblock cookies in my router, the play store works fine. Your mileage may vary, but something that you can try, of your router has that option.
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Old December 5th, 2012, 07:52 AM   #24 (permalink)
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Sad no downloads/Apps from Google Play App Store code 403

Hello,
I know that there are 1000 threads or more about this issue but I couldn't find any solution for this problem.
I have the problem that apps are not getting downloaded through WIFI with google play store with the code 403. Iam using google play store version 3.10.9
My friend has also the same problem and we are connected to the same WLAN router, which means to me that this is not a problem with the mobile phone. It can be only the router or Google Play itself... port forwarding is active, I can't find any proxy filter settings in my router. The internet connection is not compareable with the one in Europe or America but the speed is ok (256/126kbps) for Africa. I downloaded also the software from Androidpit and this works with downloading / updating APP's, but most of my APP's are linked to Google Play Store where I have the problem with the downloading. No other problems with WiFi that I have noticed.
The phone indicates updates are available.
Downloading through the website works fine.


I tried already:

delete cache memory from Google play Store, delete google account > restart new login > same fault

delete search history in Google play > same fault

switch WIFI off, change to data connection > not possible due to high costs in Sierra Leone, so I can't try this...

delete cache memory from Google play Store, delete google account, opened 2nd google account > restart new login with 2nd google account > same fault

delete cache memory from Google play Store, delete google account, uninstalled updates from google play store > same fault

factory reset > same fault

I don't know what to do anymore...
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Old December 5th, 2012, 12:43 PM   #25 (permalink)
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Welcome to the forums!

Sorry about the circumstances.

I'm not thinking of anything you haven't tried, but I will look around. If I find anything we've missed in this discussion or in what you may try, I'll surely post back.
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Old December 8th, 2012, 08:11 AM   #26 (permalink)
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Default Here's THE solution, finally.

Quote:
Originally Posted by LouWags View Post
Been having problems with this error message coming up every time I tried to use the Google Play store. Search high and low and everywhere in between to find an answer and so far, all I can determine is:

It's a Play Store problem. I don't even know where to submit a problem issue with Google.

--Wag--
This works for Android 2.x and 3.x versions but has similar steps for Android 4.0.

Go to "Settings"
Tap “Applications”
Tap “Manage Applications”
Select "All"
Scroll to and tap “Google Play Store”
Tap “Force Stop”, tap “OK”, tap “Clear data”, and tap "OK".
Tap the Back button to get back to the applications list.
Scroll to and tap “Google Service Framework”
Tap “Force Stop”, tap “OK”, tap “Clear data”, and tap "OK".
Now reboot (switch on & off) your device.

PROBLEM SOLVED! Guaranteed!
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Old December 8th, 2012, 11:18 AM   #27 (permalink)
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I had this on my wifi too once, nothing would download. I could browse the web, the play store, and look all I like, but all downloads would instantly say 'unsuccessful' as soon as they started. I later found out it wasn't my router or internet, it was part of how Android 4.x is partitioned on my devices. In my case under 'storage' my internal memory for apps and such had well over 750MB free. However, the second part where it shows 'downloads' was full, with little more than 4KB available. I deleted stuff that I had saved in my download folder (apps that I could reinstall without redownoading them) and it was able to download and install fine!
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Old December 14th, 2012, 10:41 PM   #28 (permalink)
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For me it was Cisco/Linksys modem and enabling proxy and cookies

Under Security / Firewall / Internet Filter enabled cookies and this has fixed the problem.

Thanks to all who contributed.
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Old December 28th, 2012, 01:44 PM   #29 (permalink)
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I just bought a Nexus 7 as a gift for my dad for Christmas and I too was getting these 403 errors for all updates and downloads (free or paid).

I called Google Play Application support and they told me to reboot, clear the cache, and also told me that the app server was down and to wait 24-48 hours...

...after I read this thread, I thought it made sense that the router had some strange security settings...

The fix for me was to reset the router to factory defaults and re-setup the proxy/cookie selections as mentioned above and it worked like a charm (also a cisco/linksys router).

Just thought I would add that this also worked for me...thank you SO much for the help guys.
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Old December 28th, 2012, 01:56 PM   #30 (permalink)
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Every app store went down on Christmas for me, 1Mobile, Play, Amazon the works
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Old January 2nd, 2013, 03:45 PM   #31 (permalink)
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Default unblock compressed and zipped files

The install come over in a compressed format.

I was able to fix this in the firewall by unblockingcompressed and zipped files.
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Old January 2nd, 2013, 04:57 PM   #32 (permalink)
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i had a similar error this morning (but the code was 943) and weird as it started mid-download, and i went to settings-->applications-->manage applications-->Google Play Store, force stop, clear data, and clear cache (in that order) and it worked.
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Old January 11th, 2013, 03:29 PM   #33 (permalink)
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Something else to consider is that if your service provider has ever blocked your account from chargeable items (texts is a good example) then you'll get this error.

--Wag--
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Old May 10th, 2013, 03:59 AM   #34 (permalink)
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I had the same problem connected to work wireless network and the user i was using was restricted to on network .so i tried using another user the one that's was not restricted FINALLY i managed to download everything ,i think the first case is to check your network accesses then if it does not do what u intended it to do ,try something else.
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Old June 6th, 2013, 12:36 PM   #35 (permalink)
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Okay here's a fix that worked for me (currently doing the update)
1) Keep your Wi-Fi on in your Phone
2) From (Pc/Mac) desktop browser go to https://play.google.com/store/apps/d...loftA7HM&hl=en (The main Asphalt 7 Google Play page, and make sure you Login on PC with the ID you purchased it with)
3) Click Installed/Update (Yes Installed, not Install as the game is already there and needs to be updated right?!)
4) Select the Device
5) Click Install and you will see the additional files being downloaded automatically on your Phone!

All the best!

RammyFzl Out!
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Old August 19th, 2013, 03:13 AM   #36 (permalink)
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Thumbs up could not be downloaded due to an error (403)

I also have the same problem could not be downloaded due to an error (403) ,when i connect to the data,no problem in wifi.I tried all the solutions at most. But of no use. please check the APN with you service provider. I had access point setting as wap setting. Then i downloaded the GPRS setting from the serive provider(AIRCEL),as the wap will have limited access,so that all sites cannot be accessed. if you get the error" could not be downloaded due to an error (403) " check with the service provider which setting will support all items to download.
After installing GPRS setting. My issue got resolved.

This solution may be helpful for some people, for some people it may not, Just i wanted to share to help others



Quote:
Originally Posted by DieterSL View Post
Hello,
I know that there are 1000 threads or more about this issue but I couldn't find any solution for this problem.
I have the problem that apps are not getting downloaded through WIFI with google play store with the code 403. Iam using google play store version 3.10.9
My friend has also the same problem and we are connected to the same WLAN router, which means to me that this is not a problem with the mobile phone. It can be only the router or Google Play itself... port forwarding is active, I can't find any proxy filter settings in my router. The internet connection is not compareable with the one in Europe or America but the speed is ok (256/126kbps) for Africa. I downloaded also the software from Androidpit and this works with downloading / updating APP's, but most of my APP's are linked to Google Play Store where I have the problem with the downloading. No other problems with WiFi that I have noticed.
The phone indicates updates are available.
Downloading through the website works fine.


I tried already:

delete cache memory from Google play Store, delete google account > restart new login > same fault

delete search history in Google play > same fault

switch WIFI off, change to data connection > not possible due to high costs in Sierra Leone, so I can't try this...

delete cache memory from Google play Store, delete google account, opened 2nd google account > restart new login with 2nd google account > same fault

delete cache memory from Google play Store, delete google account, uninstalled updates from google play store > same fault

factory reset > same fault

I don't know what to do anymore...
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Old December 17th, 2013, 01:59 PM   #37 (permalink)
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I was encountering the same issue. I did all the above, then I realized that I had purchased it with different account. Once I switched to the other account, I was able to download and install it.
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Old March 30th, 2014, 10:28 AM   #38 (permalink)
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Default this is how to solve "can't be dowloaded due to error"

1. go to menu “system Settings”
2. go to “ Wireless & Network”
3. then klik/tab “More”
4. go to “Mobile Networks”
5. go to “ Access Point Names”
6. choose the Access point you are using due to your provider
7. find “Proxy” in your access point the clear it
8. back to main menu the restart you gadget
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Last edited by dinche; March 30th, 2014 at 11:35 AM.
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Old March 30th, 2014, 12:41 PM   #39 (permalink)
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errors like this are why i totally deleted Play Store and its associated apps from my phone. i was just sick and tired of Google never fixing the thing. i'll stick with Amazon, Samsung, and 1Mobile since they not only *WORK* but they also save the APK file if i chose to delete the app later and didn't want to wait for it to download again (or worse, give me one of these errors). Play Store is overrated. Google goes all nuts about alternatives from Samsung and Amazon, completely forgetting that their own store just refuses to work 90% of the time.

In addition to the various 'could not be downloaded due to an error [insert number here]' i also got 'package file is invalid' (only on large apps over ~20MB) and Play would occasionally make me 're-buy' apps i had previously purchased. this latter case would happen if i cleared data from the Play Store app itself. they'd show up under 'my apps' but would not have a 'install' option, instead it would show a price again, making me buy it again. Google, either get your act straight or i'll stop using your services. also Google, your voice control sucks. Google Now can't even do half of what S-Voice can, including toggling device functions by voice, which is neat, and it cannot even unlock the screen. Obviously Samsung is way ahead of you.

The last straw for me and Play Store was this: "app is not compatible with your device". seriously? i can't install Real Racing 2 or NBA Jam on your most powerful Nexus tablet? the Nexus 10? i am sure it would run fine. but wait, you don't even include a 'do it anyway' option do you? The 'old' Play Store, or better yet, the Android Market (seriously why does Google ruin all the AOSP offerings like that? first it was Market, then Music, then Photos, etc) never had that annoying and 90% of the time wrong compatibility filter. i am not sure why they even keep it since it never has worked right and has incorrectly flagged devices tons of times, which i would expect would hinder development..
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Last edited by nickdalzell; March 30th, 2014 at 12:48 PM.
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