New phone with "The process com.android.phone has stopped unexpectedly."

Luis_Lopes · October 9th, 2012, 09:01 AM

Hi there,

I have just bought a unlocked Dell Aero, when I insert my SIM card and turn it on I always get the following message "Sorry! The process com.android.phone has stopped unexpectedly. Please try again." with the buttom "Force close". After click it the first time, this alert poup up again for each 5-10 seconds. I'm not able to use my phone.

I have searched on the internet for solutions, also inside this Forum, but anyone worked to me so far. Anything about contacts, SD, or factory reset.

Anyone may have another tip/suggestion?

I'll really appreciate that, because I can't use my phone so far.

Thanks in advanced,
Luis

ExtremeNerd · October 9th, 2012, 09:06 AM

I've had this issue with multiple tablets I've bought. It is a problem with the contacts sync. You have one or more invalid/corrupted contacts. Try sneaking into the menu and turning OFF contact sync to your Google account.

If you can't do that, I would do a factory reset, do NOT activate a Google account on set-up. After, you can have more choices on how to use your account.

Luis_Lopes · October 9th, 2012, 10:40 AM

Thanks for helping ExtremeNerd.

I run what you pointed, but didn't work yet.
The issue is happing all time.

Any other suggestion?

Thanks,

ExtremeNerd · October 9th, 2012, 10:53 AM

Have you tried a factory reset?

Have you done anything to modify your phone? Did you try to root it?

Luis_Lopes · October 9th, 2012, 12:14 PM

Factory reset yes, I did. Didn't work.

It is with this issue since the first time that I turned it on.

About the root... I haven't done it so far. How can I root it?

Thanks,
Luis

NGD1 · October 9th, 2012, 12:19 PM

Quote:

Originally Posted by Luis_Lopes

Factory reset yes, I did. Didn't work.

It is with this issue since the first time that I turned it on.

About the root... I haven't done it so far. How can I root it?

Thanks,
Luis

Please Post your phones exact make and model so we can research it for you.

Luis_Lopes · October 9th, 2012, 02:20 PM

Hi, it is a Dell Aero, like that: click here.

Thanks,
Luis

ExtremeNerd · October 9th, 2012, 02:28 PM

Quote:

Originally Posted by Luis_Lopes

Hi, it is a Dell Aero, like that: click here.

Thanks,
Luis

Eeew on so many levels. Is it within refund range? You can get free phones on T-Mobile much better than that.

Sorry to be a downer, but that is one of the worst things I've ever seen. AND it's running cupcake!

Luis_Lopes · October 9th, 2012, 02:31 PM

Well sir, thanks for your comments ExtremeNerd... but it doesn't help me anyway...

ExtremeNerd · October 9th, 2012, 02:39 PM

I know it's not the best advice, but after seeing that, your best bet would be to return it. Not only are you having problems with it, but you're getting the worst possible view of android. It's running software that is nearly 5 years old. It will only frustrate you and turn you off.

Luis_Lopes · October 9th, 2012, 02:42 PM

No way to return it so far...

ExtremeNerd · October 9th, 2012, 03:12 PM

Sorry to hear that. Wish I could have been more help, but with such an obscure device and old software, I don't know any other ways.

Luis_Lopes · October 9th, 2012, 03:21 PM

And about the to root it?
What are the steps to root it?

xmr405o · October 9th, 2012, 03:26 PM

Try clearing the cache and data from your contacts apk. I'm not sure if cupcake allows out but its worth a shot.

Settings> applications> all> find contacts then look for a clear cache button and clear data.

ExtremeNerd · October 9th, 2012, 03:29 PM

Quote:

Originally Posted by Luis_Lopes

And about the to root it?
What are the steps to root it?

Rooting won't do anything for it. It's such an old and obscure device that developers aren't interested. You won't have a custom recovery or the ability to put custom software on it. It's really stuck as is.

NGD1 · October 9th, 2012, 09:44 PM

Quote:

Originally Posted by ExtremeNerd

Rooting won't do anything for it. It's such an old and obscure device that developers aren't interested. You won't have a custom recovery or the ability to put custom software on it. It's really stuck as is.

im sure there's something.

Luis_Lopes · October 10th, 2012, 06:27 AM

Any idea?

~~Daniel Jones~~ · October 10th, 2012, 07:19 AM

Hey Luis
Do not try anything on your cell, since it is a new device and you are prompted while using better have is checked by some authorized store of your manufacturer. They will resolve the problem or will provide you another new phone.

Luis_Lopes · October 10th, 2012, 07:43 AM

Howdy Daniel,

I totally agree.
But, my point here is that I'll like to enjoy this issue and learn a little bit more about Android - like how to root it or how to solve that issue with setup.

BTW, in the last case I'll try to contact the support.

Thanks,

Luis_Lopes · October 10th, 2012, 07:58 AM

Howdy Daniel,

I totally agree.
But, my point here is that I'll like to enjoy this issue and learn a little bit more about Android - like how to root it or how to solve that issue with setup.

BTW, in the last case I'll try to contact the support.

Thanks,

ExtremeNerd · October 10th, 2012, 08:47 AM

Quote:

Originally Posted by NGD1

im sure there's something.

Google it. There's no CWM or custom ROMs.

xmr405o · October 10th, 2012, 12:22 PM

Based on some googling, I read that there might be a 2.1 android version for your phone but.....since there really isn't too much support for this device it might be risky to try and be hard to find a download link that is still active.

Only thing I can suggest is trying to see if under settings, scroll down to about phone and see if there's a system update waiting for you.

I'm sorry I wasn't too helpful.

Luis_Lopes · October 10th, 2012, 01:37 PM

Thanks for trying! I'll try that and let you know.