I've only had my Android phone since 15 Nov, having switched from a BlackBerry (may RIM RIP), and I've figured out most things on my own without issue. I only got into trouble when I upgraded and didn't know I needed to reset the phone as well plus the menus changed in odd and subtle ways from ICS to JB.
Fortunately I go help for one of my issues here, thanks nickdalzell
Two still remain, and I've been told by Samsung Tech Support there is no fix for them, it's just the way things are in JB, and there is no going back.
With BlackBerry I could go straight to RIM and complain, in time they would either fix it or ignore me, but I knew who was responsible. I also always had the option to revert to a previous firmware.
Not so with Android.
Worse I have no way of knowing if it was Google, Samsung or AT&T that caused the remaining issues I have (the color scheme is admittedly minor but still irritating.)
Google puts out Android OS updates, Samsung then makes changes and adds TouchWiz, and then I'm told AT&T makes any changes they see fit to make.
With so many fingers in the pot who does that leave me to bring up my issues to? Any email I send will need to be addressed to all three companies. Does anyone have the three best emails to send issues to?
1. Under the quick pulldown screen I can turn on or off a number of things, WiFi, Bluetooth, GPS, Sound, etc.
In ICS Mobile Data was one of the items I could quickly turn on or off, I believe it was next to Airplane Mode.
Mobile Data is missing in that menu since the upgrade. Now I have to go into Settings>Data Useage
2. With ICS my contacts and the phone UI had a black background with white or grey text. I really liked that a lot.
After upgrading to JB the background for both is now white with black text, though when actually on a call the phone ui goes back to a black background. Negative colors are not turned on btw. I'd like to go back to what it was. I can't find an option for this under Settings.
Samsung Galaxy Rugby Pro (AT&T)
Android v. 4.0.4
upgraded to 4.1.1
Baseband v.: I547UCLI3
Kernel v.: 3.0.8-1096249