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Old March 2nd, 2013, 04:25 PM   #1 (permalink)
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Default USB device not recognized by windows

Hey! So, I've had my Samsung Galaxy S2 for about 6 months. Since I've gotten it, I've been able to plug the USB into my computer (Acer Aspire 5741, 64-bit), turn mass storage on, and away I go. Today though, I went to plug my phone into my laptop and it said something like "USB device not recognized by Windows". I've got the latest version of Kies as well, so that's not the issue. any ideas or advice? Ps.. I'm pretty tech-slow, so try to keep things simple and step-by-step. Thanks!

Ps... Yes. I have tried turning it off and on again :P

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Old March 2nd, 2013, 04:30 PM   #2 (permalink)
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Did you update anything recently? Many times it's just a matter of trying a different USB port or cable. Samsung phones are VERY fussy when it comes to cables.
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Old March 2nd, 2013, 04:34 PM   #3 (permalink)
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I've tried every port on my computer. Every time it says "one of the USB devices connected to your computer has malfunctioned and Windows cannot recognize it"
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Old March 2nd, 2013, 04:40 PM   #4 (permalink)
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Try updating the drivers via Kies. Open the program. It should be under tools.
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Old March 2nd, 2013, 04:42 PM   #5 (permalink)
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Quote:
Originally Posted by Jenna918 View Post
I've tried every port on my computer. Every time it says "one of the USB devices connected to your computer has malfunctioned and Windows cannot recognize it"
have you tried different cable?
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Old March 2nd, 2013, 06:51 PM   #6 (permalink)
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Quote:
have you tried different cable?
+1 that. It happened to me and took me forever to figure it out.
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Old March 2nd, 2013, 06:53 PM   #7 (permalink)
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Oddly enough, my sister has an Acer and couldn't connect her phone yesterday. She went and got a new cable but still couldn't get it to recognize the phone, she was getting the same type error messages. Not sure if she got it working or not, strange though.
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