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Old June 6th, 2014, 05:03 PM   #1 (permalink)
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Default Kit Kat Upgrade...Lost contacts???

So I have the Droid Razr M from Verizon. I updated to KitKat and now I have lost all of my previous contacts. Has anyone else experienced this? What do I do?

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Old June 6th, 2014, 05:15 PM   #2 (permalink)
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When the update was complete did you perform a factory data reset .
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Old June 6th, 2014, 05:23 PM   #3 (permalink)
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So I have the Droid Razr M from Verizon. I updated to KitKat and now I have lost all of my previous contacts. Has anyone else experienced this? What do I do?
Where are the contacts located? On the phone or on the SD card?
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Old June 6th, 2014, 05:47 PM   #4 (permalink)
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If the op has Verizon many backup options if they wasn't rooted
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Old June 6th, 2014, 06:39 PM   #5 (permalink)
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They were stored on my phone. No I did not do a factory reset
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Old June 6th, 2014, 06:51 PM   #6 (permalink)
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You don't have the contacts loaded on Google . have you ever used the Verizon backup
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Old June 6th, 2014, 07:01 PM   #7 (permalink)
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No I have not
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Old June 6th, 2014, 07:05 PM   #8 (permalink)
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They were stored on my phone. No I did not do a factory reset
Try going into the app manager. Find contacts and see if there is anything under the cache and how much data there is.
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Old June 6th, 2014, 07:14 PM   #9 (permalink)
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Yeah there is and there is only 26.00KB of data
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Old June 6th, 2014, 07:36 PM   #10 (permalink)
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Yeah there is and there is only 26.00KB of data
I would be guessing your contacts are on the phone still, based off that, because your data is about double mine. But how to get them and where they are. ........ is another story.
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Old June 6th, 2014, 07:40 PM   #11 (permalink)
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yeah I had close to 300 but now there are only about 216
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Old June 6th, 2014, 07:44 PM   #12 (permalink)
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Try this out. ...... tap on the contacts icon, then hit the menu button. In the options that pop up there should be an option to.......Contacts to display.........tap on that. Then select.... All contacts.
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Old June 6th, 2014, 08:14 PM   #13 (permalink)
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Check your SD card to see if anything may look strange such as contacts
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Old June 6th, 2014, 11:11 PM   #14 (permalink)
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Thanks for the responses guys, I've tried all of that and still nothing which leads me to believe that they're lost...
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