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Old December 29th, 2011, 11:44 PM   #1 (permalink)
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Angry Another Transformer prime that won't power on

DOA out of the box. I purchased mine from Best Buy.com. I called the online number they told me I could get my money back that's all they could do for me. I want a working unit.

2nd I called Asus and they want me to pay to have it shipped to Texas for repair. I didn't order a refurbished unit. I just want a new working Transformer Prime now. lol

Do you guys think that I would get anywhere taking it to the Best Buy store?

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Old December 29th, 2011, 11:48 PM   #2 (permalink)
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Happened to mine too.
Just charge it for a while and then turn it on.
Fixed my issue.
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Old December 29th, 2011, 11:55 PM   #3 (permalink)
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Originally Posted by speedygonzo View Post
Happened to mine too.
Just charge it for a while and then turn it on.
Fixed my issue.
What speedygonzo said. From what I have read some units shipped without any charge and will need charging before you switch on. Some people say at least 45 mins before switching on and the device should start to come to life. (Lights and feedback vibration)

I believe they need an 8 hour charge for a full battery.
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Old December 30th, 2011, 01:22 AM   #4 (permalink)
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Since you didn't mention it, I kinda assume you didn't try charging it first? You probably tried that, but if not, you're supposed to charge it for eight hours before even attempting to turn it on for ideal long-term battery health. It's going to need a little charging though to turn on in some cases.
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Old December 30th, 2011, 03:46 AM   #5 (permalink)
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I'm going to guess that he took it out of the box, tried to turn it on, and didn't try to charge it before complaining.

If he says otherwise, he'd be lying at this point. He would've mentioned charging it in his first post if he did.
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Old December 30th, 2011, 08:08 AM   #6 (permalink)
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I tried both. I charged it for around 4 hours. The power light is now green. It still only vibrates. No display and sometime I get a sound from it.
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Old December 30th, 2011, 03:19 PM   #7 (permalink)
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Just a note: the Prime turns on automatically the second you plug it in (assuming it has any charge at all; it would presumably turn on automatically once it gets to a certain level from a completely dead state). So, NOBODY can just charge it without turning it on first.

Also, I think the whole "charge for 8 hours thing" is boilerplate ASUS stuff probably meant to ensure that people get it to a full charge state initially. I can see no good reason to charge it past 100%, because we should assume that there's a cutoff at 100% and that the thing doesn't continue to get stressed/heated past it's theoretical limits.
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Old December 30th, 2011, 05:47 PM   #8 (permalink)
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Quote:
Originally Posted by wynand32 View Post
Just a note: the Prime turns on automatically the second you plug it in (assuming it has any charge at all; it would presumably turn on automatically once it gets to a certain level from a completely dead state). So, NOBODY can just charge it without turning it on first.

Also, I think the whole "charge for 8 hours thing" is boilerplate ASUS stuff probably meant to ensure that people get it to a full charge state initially. I can see no good reason to charge it past 100%, because we should assume that there's a cutoff at 100% and that the thing doesn't continue to get stressed/heated past it's theoretical limits.
On that note I've given up and am returning it. I think it's DOA.

I have ordered one from officedepot.com. This time i will plug in and charge it first thing. I hope this curves the issue on my replacement.
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Old January 3rd, 2012, 10:47 PM   #9 (permalink)
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Mine won't turn on! After a week of debating the whole switching from Champagne to Amethyst Grey, I opened it, plugged it in, it vibrated, the screen flashed and went black. Now when I hold down the power button, nothing happens. Except the red light that is on the power button will flash twice after I hold it down. That's the only response I get from it. Tried the Hard Reset with no luck. Gonna let it charge for a while and then try it again.

SOOOO FRUSTRATED!!!
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Old January 3rd, 2012, 11:24 PM   #10 (permalink)
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Ok, so the batter was just really really dead. After it was plugged in for a 1/2 hour it actually attempted turning on again. Still failed and I had to let it sit a little more.
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Old January 4th, 2012, 10:02 PM   #11 (permalink)
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Got mine today, and it won't power on. 2 hours on the charger now and still nothing.
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Old January 4th, 2012, 10:31 PM   #12 (permalink)
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update: green light. still won't power on.
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Old January 9th, 2012, 07:45 PM   #13 (permalink)
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Alki.......did It ever power on? I just got mine. Dead out of box. Has the little organge light that links when I depress the power button for a couple of seconds. I'll charge it for awhile and see how it goes....just curious if It cleared up for you and others.
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Old January 10th, 2012, 03:51 AM   #14 (permalink)
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Ordered my from BB. Charge it overnight. 14 hrs charging. Won't turn on. Something is definitely wrong with this tablet. Too many issues with it. Called Asus and they want me to pay for shipping and send it back. Pigs as$$. Going back to BB.
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Old January 10th, 2012, 02:52 PM   #15 (permalink)
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Wow. That's BAD QC!! Makes me nervous!
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Old January 10th, 2012, 07:56 PM   #16 (permalink)
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Default Wouldn't start then started normally after around 1 hour

I finally received my Transformer Prime today after waiting for my pre-order since November 23rd. I already owned a TF101 so I was somewhat familiar with what to expect. I unpacked everything and expected the tablet to start but even after plugging it in all I saw was the battery symbol showing it was empty. I was immediately nervous as I had a problem with my original Transformer after 40 days of use and had to ship it to Asus for replacement (just short of the 30 return policy by NCIX).

I read a couple of posted in this thread so I plugged it in and hope for the best. I waited around 30 minutes and it still did the same thing. Then I waited around an hour and the amazing thing came to life! The best part is that it looks like the ICS update has been delivered at the exact time I received my tablet. I am still a bit nervous to effect the battery at this point as my replacement TF101 did not seem to have the same juice that my first one had. I want this to last as long as possible, so I am waiting to make sure it is fully charged before playing with it for too long.

More to come.
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Old January 11th, 2012, 01:29 AM   #17 (permalink)
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Same thing happened to me -- got it today from Best Buy (32Gb Grey), let it charge 8 hours (power button light was green), tried to turn it on... nothing. Not once did the display ever flicker.

Tried all of the following:
  • Regular power on
  • Hold power button for 30 seconds
  • Hold power for 30 seconds then release then 3 seconds
  • Paper-clip reset
  • VolDown and Power for 12 second reset

None of it worked, the display never showed -anything-. I suspect either the display itself is bad or the connecting cable isn't connected. 2nd returned TFP in less than a week.
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Old January 22nd, 2012, 03:48 PM   #18 (permalink)
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Default Powering up....with help

I had the same issue with my new Prime TF201 32 g today. Got it 2 days ago, charged a full eight hrs as directed, played with it a while, plugged it back into the charger, and when I went to turn it on today, NOTHING. I had a green light, but nothing worked (not even the reset). I called the support #, and a very nice tech had me do the following:

Press the volume down button first, and hold it, then press the power button, and hold it also. I held them about 10 seconds before it booted up in what looked like a DOS screen. I let the buttons go, then he had me push the volume UP button, and viola..........it started right up.

The tech said I should not have any more problems with it.

I've been on it all day now with no issues.

Hope this helps !!!
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Old January 30th, 2012, 08:54 AM   #19 (permalink)
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You tooottallly fixed my problem!!! Thank you so much for the clear instruction you received!!! Excellent! Thank you again!
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Old January 30th, 2012, 12:00 PM   #20 (permalink)
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So glad this helped someone else !!!
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Old February 1st, 2012, 08:58 AM   #21 (permalink)
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Quote:
Originally Posted by Spyridou View Post
I had the same issue with my new Prime TF201 32 g today. Got it 2 days ago, charged a full eight hrs as directed, played with it a while, plugged it back into the charger, and when I went to turn it on today, NOTHING. I had a green light, but nothing worked (not even the reset). I called the support #, and a very nice tech had me do the following:

Press the volume down button first, and hold it, then press the power button, and hold it also. I held them about 10 seconds before it booted up in what looked like a DOS screen. I let the buttons go, then he had me push the volume UP button, and viola..........it started right up.

The tech said I should not have any more problems with it.

I've been on it all day now with no issues.

Hope this helps !!!
Thanks Spyridou for the detailed instructions! ... your post solved my boot problem. I was worried because I knew my TF201 was fully charged before I powered it down yesterday, so I was fairly confident it wasn't due to a low battery. Thanks again!
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Old February 1st, 2012, 09:02 AM   #22 (permalink)
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Quote:
Originally Posted by Spyridou View Post
I had the same issue with my new Prime TF201 32 g today. Got it 2 days ago, charged a full eight hrs as directed, played with it a while, plugged it back into the charger, and when I went to turn it on today, NOTHING. I had a green light, but nothing worked (not even the reset). I called the support #, and a very nice tech had me do the following:

Press the volume down button first, and hold it, then press the power button, and hold it also. I held them about 10 seconds before it booted up in what looked like a DOS screen. I let the buttons go, then he had me push the volume UP button, and viola..........it started right up.

The tech said I should not have any more problems with it.

I've been on it all day now with no issues.

Hope this helps !!!
Welcome to the forums!!!!!!!!!!!!!!!!!!!!!!


Thanks for the help
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Old February 17th, 2012, 11:37 AM   #23 (permalink)
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Quote:
Originally Posted by Spyridou View Post
I had the same issue with my new Prime TF201 32 g today. Got it 2 days ago, charged a full eight hrs as directed, played with it a while, plugged it back into the charger, and when I went to turn it on today, NOTHING. I had a green light, but nothing worked (not even the reset). I called the support #, and a very nice tech had me do the following:

Press the volume down button first, and hold it, then press the power button, and hold it also. I held them about 10 seconds before it booted up in what looked like a DOS screen. I let the buttons go, then he had me push the volume UP button, and viola..........it started right up.

The tech said I should not have any more problems with it.

I've been on it all day now with no issues.

Hope this helps !!!
I tried this methode but still nothing......
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Old February 27th, 2012, 09:09 PM   #24 (permalink)
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thank you thank you thank you. Your method worked for me too!!
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Old March 18th, 2012, 04:39 PM   #25 (permalink)
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Quote:
Originally Posted by Spyridou View Post
I had the same issue with my new Prime TF201 32 g today. Got it 2 days ago, charged a full eight hrs as directed, played with it a while, plugged it back into the charger, and when I went to turn it on today, NOTHING. I had a green light, but nothing worked (not even the reset). I called the support #, and a very nice tech had me do the following:

Press the volume down button first, and hold it, then press the power button, and hold it also. I held them about 10 seconds before it booted up in what looked like a DOS screen. I let the buttons go, then he had me push the volume UP button, and viola..........it started right up.

The tech said I should not have any more problems with it.

I've been on it all day now with no issues.

Hope this helps !!!


This worked for me 2, thanks for the info!
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Old April 18th, 2012, 09:32 AM   #26 (permalink)
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Quote:
Originally Posted by Spyridou View Post
I had the same issue with my new Prime TF201 32 g today. Got it 2 days ago, charged a full eight hrs as directed, played with it a while, plugged it back into the charger, and when I went to turn it on today, NOTHING. I had a green light, but nothing worked (not even the reset). I called the support #, and a very nice tech had me do the following:

Press the volume down button first, and hold it, then press the power button, and hold it also. I held them about 10 seconds before it booted up in what looked like a DOS screen. I let the buttons go, then he had me push the volume UP button, and viola..........it started right up.

The tech said I should not have any more problems with it.

I've been on it all day now with no issues.

Hope this helps !!!
Omg i was just on mine and i was going upstairs so i docked it and put it in my bag, when i got it out upstairs it wouldn't turn on so i tried what you said and after a while it vibrated! Heart attack avoided thanks you, its seems alittle slower to boot up now but i'm glad its working
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Old April 18th, 2012, 12:13 PM   #27 (permalink)
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Quote:
Originally Posted by Spyridou View Post
I had the same issue with my new Prime TF201 32 g today. Got it 2 days ago, charged a full eight hrs as directed, played with it a while, plugged it back into the charger, and when I went to turn it on today, NOTHING. I had a green light, but nothing worked (not even the reset). I called the support #, and a very nice tech had me do the following:

Press the volume down button first, and hold it, then press the power button, and hold it also. I held them about 10 seconds before it booted up in what looked like a DOS screen. I let the buttons go, then he had me push the volume UP button, and viola..........it started right up.

The tech said I should not have any more problems with it.

I've been on it all day now with no issues.

Hope this helps !!!

Thank you so much for that informative post. You have solved my issue, much to my delight!

Does anyone know the cause of this issue?

Thanks again,

Alan
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Old May 1st, 2012, 02:37 AM   #28 (permalink)
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Default Did everything here still nada

any more ideas? Tried everything listed here. All I get is the vibration after
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Old May 1st, 2012, 07:23 AM   #29 (permalink)
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This worked for me too.
But, I'm concerned because this is not an out of the box issue for me. I have had mine for 2+ weeks and it all of a sudden, it would not power on. I'm sending it back.

Thanks for your help.
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Old May 7th, 2012, 10:31 AM   #30 (permalink)
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I've had mine since January.. it's been great, but recently has started doing this as well.. Any idea why? I have to press the power button rapidly to get it to turn on.
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Old May 30th, 2012, 05:17 PM   #31 (permalink)
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Default Thank you so much

@Spyridou
Thank you so much for the precise directions as they solved me issue. I was getting very frustrated as I have only had it a week and the light was green and yet nothing was happening. I had just finished fully charging it with the keyboard and couldn't figure it out.
Again Thanks
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Old May 31st, 2012, 06:55 PM   #32 (permalink)
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Mine just started this as well. I have had mine since December.
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Old September 7th, 2012, 05:20 AM   #33 (permalink)
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Thank you so much for this! I acquired a TF201 a couple of days ago which worked after charging, however leaving it overnight with a nearly full battery it was completely dead this morning! Mystified that it had lost complete charge overnight, I put it back on charge and after green light appeared it simply wouldn't start. Following the steps you gave it vibrated and has now started.

Anyone know why this occurs??
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Old September 9th, 2012, 11:43 AM   #34 (permalink)
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the TF700 went dead after 1 month...when charging, the power LED flashed twice and that's it!
the charger seems to be working fine as it does charge the dock.

Tried to reset by inserting a paper clip as advised...no joy.
Any suggestions pls?

Even the docking mechanism went bust...no longer locks.
I'm tending to regret i went for ASUS rather than iPad...
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