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Old January 20th, 2012, 02:27 PM   #1 (permalink)
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Default ASUS has a fix for Wi-Fi !! Now how do we get it? LOL

Well I am basing that stement off of Pastor, who has been heading the Petition thread.

Here are a few of his posts to note:

First post, a reply from a C-Level, acknowledgement the issue:
"Official" Specific petition to Asus to repair or replace TF201 with WiFi/GPS issues. - Page 20


Second post, results from RMA:
"Official" Specific petition to Asus to repair or replace TF201 with WiFi/GPS issues. - Page 21

Quote:
Originally Posted by PastorDroid
My wifi signal is notably stronger and my speeds average the same rate as my other wirelessly connected devices, I also notice that the drop off rate has decreased substantially. By comparison does it perform as well as other devices in my possession? Signal wise-no however we must learn to lean less on the signal strength indicator and more on packet loss and general speed...in that regard i'd say at least a 60-70% improvement.

GPS is still a sore point but at least I was able to lock onto about 4 sats at a rate of 4 to 5 seconds a piece, I used a cached mapping/gps service from the market and it did a fair job with turn by turn navigation. I think the glitches I noticed were more the apps fault than the GPS unit's fault. The signal was lost on the unit about 5 times in as many miles however the signal reaquired without much fuss.

For outdoorsy types this improvement in GPS would probably calm your fears, if you are a hiker or camper you'd naturally be in the open and you won't have to contend with the aluminum of your prime as well as the aluminum and glass and other interference of your car.

Here's what you should take from this. Asus is at least willing to try/ I'm still standing behind the petition because now its about prinicple, please folks keep signing it. We need Asus to make what they did fpr ,me TOP priority for all TF201 owners without prejudice.

Thanks for reading.

PD
Full credit to PastorDroid for his efforts! He has handled this exceptionally well.

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Old January 20th, 2012, 06:56 PM   #2 (permalink)
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Would love to know what the fix is. And, ASUS should communicate the availability of this fix as soon as possible.
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Old January 21st, 2012, 07:22 AM   #3 (permalink)
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I just got miney yesterday and almost everytime i wake from sleepihave turn on and off wifi forittoreconnect.
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Old January 21st, 2012, 08:45 AM   #4 (permalink)
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I understand some people are having wifi issues and I feel for you ,just thought I mention I received mine from gamestop online the games included bundle, and I have absolutely no wifi issues and I leave mine connected to wifi for hours signal is as strong as my other devices.
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Old January 21st, 2012, 10:07 AM   #5 (permalink)
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Originally Posted by HiphopAndroid View Post
I understand some people are having wifi issues and I feel for you ,just thought I mention I received mine from gamestop online the games included bundle, and I have absolutely no wifi issues and I leave mine connected to wifi for hours signal is as strong as my other devices.
awesome man! you got lucky. Trust me, we arent making it up haha.

It appears to be an issue with Wireless-N ... if we switch to G it offers a better signal to some users. Well, to me at least.

Right now I have my TFP with 1 bar on my lap, and my wifes ipad2 with full signal, my android phone with 3/4 signal, and my laptop with full signal. All are fine and strong, except the TFP

im about 30ft from router

On a side note, man i post some valuable sh*t on this forum and nobody seems to even read it lol. I wonder if the TFP community is just not that big?
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Old January 21st, 2012, 10:27 AM   #6 (permalink)
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Originally Posted by rsarno View Post
On a side note, man i post some valuable sh*t on this forum and nobody seems to even read it lol. I wonder if the TFP community is just not that big?
Aw, rsarno. I'm always stalking the forums and you, so I appreciate your posts. You will see my Thanks on lots of your posts (I think!) but I may not reply to all as I have not yet got my Prime so cannot comment on a lot that is going on atm.

But having said that, mine did just ship!!
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Old January 21st, 2012, 11:27 AM   #7 (permalink)
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Signal wise-no however we must learn to lean less on the signal strength indicator and more on packet loss and general speed

This
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Old January 21st, 2012, 01:14 PM   #8 (permalink)
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Originally Posted by Spaded21 View Post
Signal wise-no however we must learn to lean less on the signal strength indicator and more on packet loss and general speed

This
This is exactly my problem... I get decent enough signal strength, but my throughput is absolutely awful. Streaming movies via netflix becomes really difficult. I'm really getting frustrated. I never drop signal, never lose wifi, but my speed test type results are always much much slower than my other devices (laptops, phones).
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Old January 21st, 2012, 02:00 PM   #9 (permalink)
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Bah, I'm not sure what to do with my wifi issues... I really don't want to RMA the thing after waiting for it for soooo long, but dang is my wifi slow compared to a laptop.
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Old January 21st, 2012, 06:52 PM   #10 (permalink)
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I hate that I can't run splashtop for long.But the wifi works good otherwise.
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Old January 21st, 2012, 07:08 PM   #11 (permalink)
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Splashtop is down for scheduled maintenance for 2 hours tonight. Should be done in another hour or so.
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Old January 22nd, 2012, 08:23 AM   #12 (permalink)
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Quote:
we must learn to lean less on the signal strength indicator and more on packet loss and general speed
Agree.

Too many people are claiming they're only getting one or two bars on their wifi icon, when in fact they're probably getting the same speeds as another device showing full bars.
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Old January 23rd, 2012, 09:05 AM   #13 (permalink)
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Quote:
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Agree.

Too many people are claiming they're only getting one or two bars on their wifi icon, when in fact they're probably getting the same speeds as another device showing full bars.
Well... my complaint isn't the bars, its the speed. Its abysmal compared to pretty much every other wifi device in my home sitting right next to it. I've been using Wifi analyzer to analyze the signal strength, and have found the prime to be fairly on par with my other devices.

Laptops: Generally seem to have much much higher speed test scores via wifi (likely bigger/stronger antennas?). (Using speedtest.net for comparisons btw).

Phones: Both my Galaxy Nexus and my wife's Bionic handily beat my prime in range and speed test throughput. It drives me nuts.

Its to the point where I'm about to spend a fair amount of money on a second wifi router for the top part of my house that I never needed before... just to extend usable coverage to my prime. /sigh
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Old January 23rd, 2012, 10:32 AM   #14 (permalink)
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My wifi speeds are horrible compared to everything else I have.

My big issue is that every time I wake from sleep I have to toggle WiFi on and off for it to connect.

I think this is going back to the store.
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Old January 23rd, 2012, 11:41 AM   #15 (permalink)
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Seems a physics issue here. The aluminum is causing attentuation problems that all the radio adjustments in the world can not offset, so must be hardware, or a sugar pill.

The only apparent real fixes are to replace the back panel, or use the current back panel as the antenna (problematic and doubtful). Both are hardware changes, none the less.

My guess is future production runs have some form of hardware correction. The return rate is apparently rough (based on BB info) and they only have done mail order, so far (but allow returns in store).
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Old January 23rd, 2012, 12:23 PM   #16 (permalink)
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What I have noticed, is even with the same number of "bars" I get different connection speed at the same location. For example in my Office i get 3 bars, but if i goto the network settings and click on my ssid, it show signal "Good", and connected at 16meg, but if I close it and open it, the connected number will fluctuate from 1 meg to 54meg all the while the number of bars stays the same...
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Old January 23rd, 2012, 04:39 PM   #17 (permalink)
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Quote:
Originally Posted by Dagr View Post
Its to the point where I'm about to spend a fair amount of money on a second wifi router for the top part of my house that I never needed before... just to extend usable coverage to my prime. /sigh
That's what I did....
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Old January 23rd, 2012, 05:54 PM   #18 (permalink)
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I've been testing mine all day and have had pretty good results.

Currently live in a 3 story town house and tested it on all levels. Never goes below 2 bars for me on the 1st/2nd floor, with no drop outs. Strangely enough it did drop to one bar in the front room once.

But even if you do get a bad WiFi signal you don't need to buy a second router, just get a repeater. Amazon UK has one for £39 which seems to be getting good reviews, I may still buy it myself.
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Old January 23rd, 2012, 10:52 PM   #19 (permalink)
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I've been testing mine all day and have had pretty good results.

Currently live in a 3 story town house and tested it on all levels. Never goes below 2 bars for me on the 1st/2nd floor, with no drop outs. Strangely enough it did drop to one bar in the front room once.

But even if you do get a bad WiFi signal you don't need to buy a second router, just get a repeater. Amazon UK has one for £39 which seems to be getting good reviews, I may still buy it myself.
I actually tried a repeater and it didn't give me very good results at all... basically similar performance. I got better bars / signal strength, but not very good throughput (actually pretty horrible... very disappointing).

Right now, at my top floor (also a 3 story townhome), I see 1 to 2 "bars"... but the uplink is only coming in at 5Mbps (when looking at the connection)... and its very very laggy... meaning i get bursts of about 1-2Mbps but pauses. (This is off a connection that reads a solid 25Mbps at the router btw).

My townhouse area is pretty saturated in the 2.5GHz band though... lots of network pollution running around. (And of course the prime also does not have support for the 5GHz band, so dual band routers are not of much help).

I've tried a repeater on the second floor... another router placed there... I'm going to go ahead and setup an access point on the top floor with a very solid single band router & probably duplicate the SSID's... (and connect the router to my network with a powerline connection -- I've had very good success with those for my main PC's).
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Old January 23rd, 2012, 11:20 PM   #20 (permalink)
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Day and folks, we may be getting our terminology mixed up. You want a repeater I believe. What you likely tried was a wifi range extender......which I tried as well and it sucked....waste of money. I have z pwerline adaptor at my TV with a 4 point switch so I just set up a repeater/router coming out of one of those ports. I get 20mbps++ at the adaptor/TV and 10++ anywhere within 30 feet of it. I had some guys doing work at my house and they set up the router as a repeater since they happened to have on on hand. Anyway, it works VERY well!
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Old January 23rd, 2012, 11:28 PM   #21 (permalink)
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Quote:
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Day and folks, we may be getting our terminology mixed up. You want a repeater I believe. What you likely tried was a wifi range extender......which I tried as well and it sucked....waste of money. I have z pwerline adaptor at my TV with a 4 point switch so I just set up a repeater/router coming out of one of those ports. I get 20mbps++ at the adaptor/TV and 10++ anywhere within 30 feet of it. I had some guys doing work at my house and they set up the router as a repeater since they happened to have on on hand. Anyway, it works VERY well!
Yep, pretty much what I'm going to do... just taking a router & turning off DHCP/UnPnP, etc... which makes it an access point.

... and yes, I didn't mean to derail the OP with networking talk necessarily. But it makes the point, I feel like when I pay as much for my prime as I did that I shouldn't have to worry so much about a basic feature like wifi. I mean... it IS in fact a wifi only device, so you'd think they would have made sure that was working pretty darn well...
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Old January 27th, 2012, 02:40 PM   #22 (permalink)
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Just as a quick update (in case people are interested). I did end up adding a second router (one of the new d-link dir-645's) as an access point to my network. I've had really good throughput with this router so far with the prime... in fact, I'm getting better internet speed tests further from this unit than a few other routers I've tried. Anyway, it was an expensive fix (and the dir-645 was a bit tricky to set as an access point on my network), but I think I have my entire house well covered now to where I generally get > 10Mbps speed tests (up to 20Mbps on my 25 connection now).

(I ran a powerline system to route ethernet to my top floor where I hooked up the 2nd router... works great!).
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Old January 28th, 2012, 06:55 PM   #23 (permalink)
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Quote:
Originally Posted by Dagr View Post
This is exactly my problem... I get decent enough signal strength, but my throughput is absolutely awful. Streaming movies via netflix becomes really difficult. I'm really getting frustrated. I never drop signal, never lose wifi, but my speed test type results are always much much slower than my other devices (laptops, phones).
+1

I have an Acer Iconia 500 that I wanted to replace it with Prime, but all week I couldn't get the Prime to down/up to match the 500. I can't even get the Prime to down HALF of the speed of the Iconia (which has it's own wifi problems). Ugh.
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Old January 29th, 2012, 05:37 AM   #24 (permalink)
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Ran a quick test with my Galaxy S2 and speeds over wifi are very simalar upto a certain point where both drop off allot but the Prime more so, not a big deal imo.

As for the GPS, I don't use GPS on Tablets, that's what my phone is for and it's allot more portable, Asus should just remove it from the specs as it's not required at all.
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Old January 30th, 2012, 04:36 AM   #25 (permalink)
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I am going to try an access point, been meaning to for a while as the wifi in my room is god awful for everything anyway.

Didn't realise I could pick up a reputable one for as little at 18 so its well worth the hit if it fails I think, just to try it out.
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Old January 30th, 2012, 10:52 PM   #26 (permalink)
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Reply from ASUS:

Thank you for contacting ASUS and providing your feedback. In the meantime there's no alternative casing or back plate available for this model at this time, I do apologize for your inconvenience. Please contact us at 888-678-3688 if you have any questions.

Thank you,

Aaron L
ASUS Product Support Team

---------- Original Message ----------
From : @msn.com
Sent : 1/27/2012 10:25:12 AM
To : "tsd@asus.com.tw"
Subject : <TSD> Satisfaction-USA(EN): GPS

[CASEID=WTM20120127181116537]

Apply date : 1/27/2012 10:11:01 AM(UTC Time)
[Basic Information]
* Full Name:
* E-mail:@msn.com
Phone Number:
* Country / Region:United States
[Product Information]
Product Type:Eee Family
Product Model:Eee Pad Transformer Prime TF201
Product S/N:
[Customer Comments]
* Subject:GPS
* Topic:3.Others;
* Description:
Hi ASUS,
Is it true you are shipping new Transformer Primes TF201 with a new back plate to
allow for GPS use?
If this is true how do I determine which model is the newest updated version?
Thanks
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Old January 31st, 2012, 09:57 AM   #27 (permalink)
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Quote:
Originally Posted by kramerica View Post
+1

I have an Acer Iconia 500 that I wanted to replace it with Prime, but all week I couldn't get the Prime to down/up to match the 500. I can't even get the Prime to down HALF of the speed of the Iconia (which has it's own wifi problems). Ugh.
I had two A500s and returned both due to weak wifi reception. If the Prime is worse than the A500, that is rough.

No suspect, but that almost seems impossible, since you can not get much worse than the A500
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Old January 31st, 2012, 10:54 AM   #28 (permalink)
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Well, obviously there is some variance in quality. I wonder if its just new build VS old or what? I have the new shipment and am happy. I pick up my neighbors WIFI (Just Baaaaarely) and they are 250 feet away. Granted it drops just as soon as I connect but its no different than my computers WIFI.
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Old January 31st, 2012, 11:14 AM   #29 (permalink)
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Quote:
Originally Posted by rushmore View Post
I had two A500s and returned both due to weak wifi reception. If the Prime is worse than the A500, that is rough.

No suspect, but that almost seems impossible, since you can not get much worse than the A500

I am running a custom ROM which helped my data up and down on the A500 but the issue of range (not long) is the biggest issue with the A500. I don't look at signal strength in the way of bars, but if range and connectivity (as well as throughput) are what have my sighing on the A500. The Prime is just nice in so many ways, but sacrificing an upgrade in processor to get less connection range and slower speeds doesn't make sense to me even though I have been trying to.

The other thing I see people talking about is buying a different router, extenders, etc to make up the difference. I kind I'd get that but WHO only uses their tablet at home? What's the point of spending extra money on equipment when you can't control the "power" on the road? Just my thoughts.
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Old January 31st, 2012, 10:23 PM   #30 (permalink)
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Aluminum is only good for beer cans
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Old February 1st, 2012, 03:47 AM   #31 (permalink)
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Hey guys I would suggest trying adding an additional wireless access point to your home network if it is convenient to do so. I know its not the best solution but for me at least it was cheap and means I can get perfect wifi in my room now.

I have had a powerline adapter taking the internet from my router downstairs to my room for a while and I simply added an 18 Wireless access point to the cable coming out of it in my room and, hey presto, I now get wifi in the one place in my house I couldn't before.

If you have internet running through a cable anywhere near where you are having signal issues this could work well for you.

My setup is as bellow.

BT homehub (ISProuter)
|
V
Powerline adapter - D-Link DHP-307AV/B 200 MBPS PowerLine Homeplug AV Network Starter Kit: Amazon.co.uk: Computers & Accessories
|
V
Wireless access point - TP-Link TL-WA701ND 150Mbps Wireless Lite N Access Point: Amazon.co.uk: Computers & Accessories


As I mentioned its not the ideal fix but it works really well, + everything in my room now get decent wifi. Speedtested to 28meg down and 7meg up on my prime.
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Old February 1st, 2012, 04:32 AM   #32 (permalink)
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So when will they give us an update?
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Old February 3rd, 2012, 12:43 PM   #33 (permalink)
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I don't think it is the aluminum backplate as some suggest causing WiFi complaints. If it were, the signal issue would be consistent across Prime's, not the hit-and-miss issues that we seem to see, since that is design.

As for my Prime, I just switched ISP's, due to my prior service being unable to fix continual TV picture freezes and pixelation. My internet package is 12mbs now, up from 6mbs. I average about 16-18mbs steady, so can't gripe about that. My Epic 4G Touch is maybe 1mbs faster on average, than my Prime. My upload speeds have gone from just less than 1mbs to almost 6mbs, which is just that my new ISP isn't throttling my upload speeds like the old one was.

My biggest test was staying out a hotel over this past weekend. The room had wireless access. I had no connection issues, and was even able to stream a movie on Netflix. That impressed me, since hotel internet isn't the speediest to begin with. I guess I'm lucky, but my Prime is nearly flawless.
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Old October 31st, 2012, 12:05 PM   #34 (permalink)
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Just got my brand new Asus TF300TB1 off the charger. Sitting right on top of my router, signal level is poor to none. Also don't see the other 5 or so networks within range of my other devices. Reading the posts, I see I'm not the only unhappy camper. I'm into pinching the frame of anything to get it to operate properly. I'm on my way back to the retailer.
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Old October 31st, 2012, 05:07 PM   #35 (permalink)
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Quote:
Originally Posted by Dont ask Asus View Post
Sitting right on top of my router, signal level is poor to none.
In that case your device is faulty.

Also, this is the Transformer Prime forum. The Transformer Pad 300 is here:
ASUS Transformer Pad 300 - Android Forums

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Old November 1st, 2012, 04:46 PM   #36 (permalink)
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Quote:
Originally Posted by Dont ask Asus View Post
Just got my brand new Asus TF300TB1 off the charger. Sitting right on top of my router, signal level is poor to none. Also don't see the other 5 or so networks within range of my other devices. Reading the posts, I see I'm not the only unhappy camper. I'm into pinching the frame of anything to get it to operate properly. I'm on my way back to the retailer.
The tf300 has a plastic back, not aluminium like the Prime, and has no inherent problems with Wifi or GPS. As the previous poster says yours must be faulty. The wifi and GPS works fine with my tf300.
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Old November 2nd, 2012, 06:40 PM   #37 (permalink)
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Thanks Nelviticus and peterc10. Sorry I posted to the wrong forum but thank you both for the information. I'm going back to the retailer.
Cheers.
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Old August 26th, 2013, 07:49 AM   #38 (permalink)
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I got an rma to send it back for repairs.

I thought of adding another router but what happens when I take it somewhere. Like Italy, we went in March and I had to sit in the router room to be able to use it. What a frikin nightmare, I couldn't even use it in my room for planning our trips or reading email or watching movies. In fact this lady asked me to turn the volume down while I was watching a movie although the volume was low (another con) the high ceilings and cement walls echo.

what a piece of junk, I hope they can fix it. If not I'm going to complain to the BBB and see if I can get my money back. 500 dollar cutting board geeez
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