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Old August 3rd, 2012, 06:32 AM   #1 (permalink)
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Default Best Buy return for Infinity

Finally got tired of the wifi sucking on my Prime and called for an RMA. They didn't really ask any questions, just got my info and issued an RMA. I sent it in, they had it two days then I got an email saying it was shipping back to me. I tried to look up what they did to it, but their website doesn't show any details..just something like "received, tested, repaired, shipped". So I have no idea if they actually repaired anything on it but I'm hopeful that when I get it back, something has changed for the better.

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Old August 4th, 2012, 10:14 AM   #2 (permalink)
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Just got mine back with the same scenario and zero improvement. I called back and they suggested I send it in for a second attempt.

Luckily I was able to exchange it at Best Buy using the manufacturers warranty.They no longer carry the Prime so I get to upgrade to the TF700 Infinity.: )
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Old August 6th, 2012, 07:26 AM   #3 (permalink)
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I got mine back and the wifi does seem to be much improved. It drops out much less and the receive signal power is much higher. I just wish they had a way for us to know what they did. There wasn't even a receipt in my box when it came back...not one single piece of paper, just the Prime...and nothing on their website shows what they did...oh, and my GPS now is much worse than it was...I can't hardly lockup even with the doggle...so I guess you got to choose one or the other...but I will use wifi much more than gps..
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Old August 10th, 2012, 07:11 PM   #4 (permalink)
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Default Prime exchanged for Infinity

Wow, Some of the other threads on Xda and other places talked about being able to return their Prime to Best Buy even if it's been since Feb...So I tried and they exchanged it for the new Infinity! What a deal! now I can finally get on with it...
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Old August 12th, 2012, 12:34 PM   #5 (permalink)
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What did you tell them was wrong with the prime?
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Old August 12th, 2012, 02:31 PM   #6 (permalink)
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I was honest with them...Told them the wifi barely worked and GPS never did. I had sent it in for RMA and still not good. I had already exchanged it once right after I got it, so I had that receipt too...They didn't give me a problem at all...told them I had been researching on line and "most Best Buy's are just exchanging them for the new Infinity which specifically fixed these problems..."
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Old August 12th, 2012, 05:36 PM   #7 (permalink)
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Wondering if I can trade mine in for an infinity, but I do not have the receipt anymore as it was a Christmas present.

Anyone have this same dilemma? Do they require a receipt?
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Old August 12th, 2012, 07:26 PM   #8 (permalink)
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Originally Posted by Scotlac View Post
Just got mine back with the same scenario and zero improvement. I called back and they suggested I send it in for a second attempt.

Luckily I was able to exchange it at Best Buy using the manufacturers warranty.They no longer carry the Prime so I get to upgrade to the TF700 Infinity.: )

Did you purchase the extended warranty/Best buy warranty when you bought the Prime?
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Old August 13th, 2012, 04:19 PM   #9 (permalink)
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is the TF700 Infinity better then the Prime? I do not have a receipt to be able to return the prime to best buy. I wonder if they will just exchange it out for me. Please let me know what you think.
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Old August 14th, 2012, 12:26 AM   #10 (permalink)
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is the TF700 Infinity better then the Prime? I do not have a receipt to be able to return the prime to best buy. I wonder if they will just exchange it out for me. Please let me know what you think.
I tried today and they told me I needed a receipt. A real bummer considering the infinity addresses all the issues that the prime has.
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Old August 28th, 2012, 12:53 PM   #11 (permalink)
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Im interested in exchanging mine as well. I ordered it at bb online and had it the week of xmas. I have all receipts

am i still a candidate for exchanging? or is that too far out?
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Old August 28th, 2012, 03:26 PM   #12 (permalink)
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Im interested in exchanging mine as well. I ordered it at bb online and had it the week of xmas. I have all receipts

am i still a candidate for exchanging? or is that too far out?
I'm curious of your result if you attempt this because I'm in the exact same situation as you.
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Old August 28th, 2012, 03:29 PM   #13 (permalink)
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Originally Posted by jhawkkw View Post
I'm curious of your result if you attempt this because I'm in the exact same situation as you.
I think ill give it a shot this weekend.

Ill wipe it clean, box it in the original box, print my original order confirmation, and walk right into BB

Ill tell them that since day 1 it has had wifi, GPS and BT issues, and apps crash constantly. Asus promised a fix via update, which never came. I also sent back to Asus for RMA and they returned it as fixed, but it in fact was not (not true, but how can they verify?)

I think given all of that, how can they deny me?

http://forum.xda-developers.com/showpost.php?p=30814597&postcount=840
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Old August 29th, 2012, 11:08 AM   #14 (permalink)
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Quote:
Originally Posted by rsarno View Post
I think ill give it a shot this weekend.

Ill wipe it clean, box it in the original box, print my original order confirmation, and walk right into BB

Ill tell them that since day 1 it has had wifi, GPS and BT issues, and apps crash constantly. Asus promised a fix via update, which never came. I also sent back to Asus for RMA and they returned it as fixed, but it in fact was not (not true, but how can they verify?)

I think given all of that, how can they deny me?

http://forum.xda-developers.com/showpost.php?p=30814597&postcount=840
Lying is always the best method...
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Old August 30th, 2012, 03:44 PM   #15 (permalink)
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Just got back from Bestbuy, success! Sorta ....

Back in december when i bought this, i called and complained about delayed shipping and got a $50 credit back to my CC.

Well today they were all set to do an even exchange, and all of a sudden they got a popup "$50 Dot Com Allowance". Nobody could figure out what it meant, and i played dumb. The system wouldnt allow them to proceed as an even exchange, so i decided to just pay the difference.

I walked up to the counter and plead my case, the lady said its not possible. I said "But bestbuy told me the TF201 was discontinued for manufacturer defect reasons, replaced with the TF700 and they suggested i come do a swap at my local store". She called for a manager, who quickly agreed with me and approved the transaction.

So for $50 i get the newer unit, no scratches or hours used. I feel good about it.

This one is getting rooted
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Old September 3rd, 2012, 05:07 PM   #16 (permalink)
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I just exchanged my prime for an infinity with success. Anyone know if the prime dock works with the infinity?
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Old September 3rd, 2012, 11:13 PM   #17 (permalink)
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I just exchanged my prime for an infinity with success. Anyone know if the prime dock works with the infinity?
Yes, the Prime dock absolutely works with the Infinity. I traded my Prime in at BB like yourself and use my Infinity with my Prime dock everyday.

Just make sure it is lined up properly when seating it in the dock. ENJOY!
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Old September 17th, 2012, 08:10 AM   #18 (permalink)
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Default BB says i need to contact ASUS?

Called BB today to see if i could get in on this infinity swap as well. The rep at the store told me i needed to contact asus to confirm that mine is part of the "recall" and to have asus notify BB on my behalf before they can do the exchange.
Wtf?
Was bought Jan 26th. Could i jus go to BB with intention of returning it within it's 1yr manufactures warranty?
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Old September 17th, 2012, 04:01 PM   #19 (permalink)
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Called BB today to see if i could get in on this infinity swap as well. The rep at the store told me i needed to contact asus to confirm that mine is part of the "recall" and to have asus notify BB on my behalf before they can do the exchange.
Wtf?
Was bought Jan 26th. Could i jus go to BB with intention of returning it within it's 1yr manufactures warranty?
I just got back from BB with my new Infinty. I went in and talked to geek squad explaining the Wifi, Bluetooth and GPS issues. I also told tem I spoke with Asus and a Rep from Geek Squad (both true) and they told me to exchange at a local BB. I brought my Prime back in it's original packaging with everything it came with (minus the plastic wraps) and a receipt and they swapped it out no problem. Actually they told me to go pick whatever tablet I wanted.
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Old September 19th, 2012, 11:00 AM   #20 (permalink)
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I bought mine from Office Depot. Does anyone know if they have the same type of exchange program? Or can I take it to Best Buy and exchange it there?
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Old September 19th, 2012, 04:10 PM   #21 (permalink)
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I bought mine from Office Depot. Does anyone know if they have the same type of exchange program? Or can I take it to Best Buy and exchange it there?
Not sure about Office Depot's return policy maybe just give them a call. You definitely can't return it to Bestbuy.
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Old September 19th, 2012, 07:02 PM   #22 (permalink)
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In order to return mine to best buy, should i first call asus and/or grek squad to see what they say, or just take it in?
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Old September 19th, 2012, 08:34 PM   #23 (permalink)
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In order to return mine to best buy, should i first call asus and/or grek squad to see what they say, or just take it in?
Do you have the receipt and when did you buy it?
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Old September 19th, 2012, 11:44 PM   #24 (permalink)
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Do you have the receipt and when did you buy it?

I bought it at the beginning of January, and when i sign in to my best buy account, it shows the transaction, it just pull up all the details, but still shows asus tf-201.

Edit: i guess i should also note that i bought it online
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Old September 20th, 2012, 04:10 PM   #25 (permalink)
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I bought it at the beginning of January, and when i sign in to my best buy account, it shows the transaction, it just pull up all the details, but still shows asus tf-201.

Edit: i guess i should also note that i bought it online
As long as you have proof of Purchase you should be good. I have returned or exchanged a few things that I purchased on Bestbuy.com in store.
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Old September 20th, 2012, 07:02 PM   #26 (permalink)
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Just got a new infinity. Hopefully it works out well... It's charging right now
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Old September 29th, 2012, 11:36 AM   #27 (permalink)
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still had receipt for my prime that i preordered last november. went to best buy this morning i am typing this from my new infinity tablet. customer service said they couldn't replace it because it was past 30 days, but they would check. after typing some stuff in the computer he said i could get a refund, store credit or exchange.

for those with the keyboard dock, it is the same and i am using my prime dock, we did check and confirmed they were identical. they said i could switch, but i didn't see a reason for that. haven't really played around with it, but i am getting more bars on the wifi then i used to get for the same spot in the house. will wait until the jelly bean update loads before i reinstall my apps.
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Old October 2nd, 2012, 05:56 PM   #28 (permalink)
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I have to say thanks to all the people in here who recommended and shared their experience. I went to Office Depot today after buying my TF201 on 4/9/2012 and let them know that after Jelly Bean, my wifi reception was still insufficient. The manager stated that the store would stand behind me as a customer and let me return both the TF201 and the dock for the TF700 and its dock. No extended warranty, nothing but the box, receipt, and my complaint that I had been patient.

I am updating my TF700 as we speak. I would have never taken the chance on trying to return it 6 months after purchase if it wasn't for you all.

Office Depot is where I go instead of Best Buy or microcenter. They almost always have the same equipment at less, and their sales people are the best.

Thanks !
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Old October 2nd, 2012, 06:24 PM   #29 (permalink)
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I have to say thanks to all the people in here who recommended and shared their experience. I went to Office Depot today after buying my TF201 on 4/9/2012 and let them know that after Jelly Bean, my wifi reception was still insufficient. The manager stated that the store would stand behind me as a customer and let me return both the TF201 and the dock for the TF700 and its dock. No extended warranty, nothing but the box, receipt, and my complaint that I had been patient.

I am updating my TF700 as we speak. I would have never taken the chance on trying to return it 6 months after purchase if it wasn't for you all.

Office Depot is where I go instead of Best Buy or microcenter. They almost always have the same equipment at less, and their sales people are the best.

Thanks !
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Wow. I originally thought I bought mine from Office Depot. I called them and they told me to send it back to the manufacturer for exchange or replacement. Later found my receipt and turns out I got it from Staples. Called them and got the same response.
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Old October 13th, 2012, 11:31 AM   #30 (permalink)
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Wow. I originally thought I bought mine from Office Depot. I called them and they told me to send it back to the manufacturer for exchange or replacement. Later found my receipt and turns out I got it from Staples. Called them and got the same response.
I talked to the employee who referred me to the store manager. I presented him with proof of the defect, and anecdotal evidence that multiple other retailers were taking this approach.

It is a negotiation that is likely up to the discretion of the store manager, and I feel I prosecuted the case as opposed to simply asking the question. You may want to attack the issue again from the perspective of persuasion.

With the one question in mind... Name one thing under the sun that isn't negotiable.
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Old October 18th, 2012, 11:34 PM   #31 (permalink)
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i tried to do a warranty exchange with mine today, and they told me to do another factory reset to try and fix the random reboots(because i told them i already had) and if that doesnt work, bring it back and they would send it out for service(~2week process), i stated that i would like to do a warranty exchange for a new one because of the proven defects and they said i would still have to send it out to be fixed. so i guess i will have to try another best buy, because the wifi and GPS arent something they can fix short of putting an infinity back on my prime, LOL
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Old October 20th, 2012, 02:45 PM   #32 (permalink)
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Went to BB with both my prime and keyboard. Before I even got first sentence out to teller at cust serv counter a manager spotted me and came to counter.
Told me to leave my drivers licence with him to que up transaction and to go pic any tablet I wanted.

I asked about the keyboard and he said that they cant exchange it, and that it is NOT compatible with the infinity. Which I knew was incorrect, but I took my keyboard to display table and plugged it into infinty. Worked flawlessly.

Since I had the option to get the Samsung Note 10.1 I hopped on, checked it out, and looked at some side by side comparisons. Still got the infinity. Comes down to 1 major thing, its accessory. Do you want a high function stylus (over 1000 pressure sensitive benchmarks) or a snap on keyboard, that expands ports and battery life.
I choose keyboard.


Best of luck to everyone else trying to make this happen! A receipt is required, and it must have been purchased within 1 yr and not have broken screen...so I was told by manager.
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Old October 26th, 2012, 06:48 AM   #33 (permalink)
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Name one thing under the sun that isn't negotiable.
The inevitability of death.
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