ICS: Transformer Shutting Off Mysteriously

CrazySte · February 25th, 2012, 07:16 AM

HI EVERYBODY,

as many of you did too, yesterday i got the Update to "Android 4.0 Ice Cream Sandwich" to my ASUS Transformer.

I LOVE IT

Seems to be faster and everything i have before on 3.1 works perfectly now on 4.0.3

MYSTERIOUS PROBLEM

I never turn off my Tablet, i just let the screen go OFF and whenever i need it i simply push the Power Button that turns on the Screen, but last night, my Transformer TURNED OFF on it's own and it didn't want to come on at all!

I left my Tablet in StandBy, as usual, with about 40% of Battery left and went out with some friends, when i got back home i tried to turn on my Transformer...

DEAD

Considering my Tablet never did the "Playing Dead Trick" i figured that during the Update it might have lost the Calibration to the Battery, so what i thought it was 40% Battery it was in reality 3-4%.

So i attached it to the Charger, and it was still off... so i re-tried to Push the Power Button while on Charger, but nothing...

I had to wait a Couple of Minutes, and i was able to turn it on...

And guess what???

I still had 36% of Battery

So why in tha world did it shut off on it's own?

Right now i am trying to run it out of Battery, i want to drain it and then recharge it all the way from 0 to 100%, but i was wondering if anyone else of you encountered a similar problem after the update to "Ice Cream Sandwich"

Thank's for any info

El Presidente · February 25th, 2012, 07:40 AM

I can't offer any solution, but I have experienced similar problems.

Have you had a strange sort of bootloop issue too? The EEE Pad boot screen will flash for a few seconds, restart then repeat over and over?

Eris1981 · February 25th, 2012, 08:03 AM

I had the Mysterious turn off once last night, and not since. I left mine on all night.

I have not had the boot loop.

When mine turned off I just held the power button for probably 15 seconds and it rebooted.

CrazySte · February 25th, 2012, 08:07 AM

Quote:

Originally Posted by El Presidente

I can't offer any solution, but I have experienced similar problems.

Have you had a strange sort of bootloop issue too? The EEE Pad boot screen will flash for a few seconds, restart then repeat over and over?

I never had the BootLoop problem, but i Trasformer did indeed rebooted randomly a few times since i bought it (i think 3-4 times in total since October) but i never had it Shutting Off period on me

AutobahnSHO · February 25th, 2012, 08:56 AM

Mine did a random shutdown once after upgrade. Hasn't done so since..

Eris1981 · February 25th, 2012, 09:48 AM

Well... It just did it again. This is going to be sucky.

B A Doe · February 25th, 2012, 11:12 AM

I had my TF101 docked with the mail app open. I didn't touch it for a few minutes, and it suddenly rebooted. The biggest problem now is that it is stuck on one of the initial screens that shows "ASUS" with the animated dots below it. The dots have stopped moving, and it hasn't changed or shut down the screen in over 10 minutes.

Any suggestions?

UPDATE - Holding the power button for several seconds rebooted the TF. Appears to be working fine now, but I am concerned that this may be the beginning of additional issues.

El Presidente · February 25th, 2012, 11:24 AM

Quote:

Originally Posted by B A Doe

I had my TF101 docked with the mail app open. I didn't touch it for a few minutes, and it suddenly rebooted. The biggest problem now is that it is stuck on one of the initial screens that shows "ASUS" with the animated dots below it. The dots have stopped moving, and it hasn't changed or shut down the screen in over 10 minutes.

Any suggestions?

Try holding the power button for about ten seconds, that should switch it off. You'll need to hold it for about 10 seconds again to turn it back on.

AutobahnSHO · February 25th, 2012, 01:03 PM

Quote:

Originally Posted by B A Doe

I had my TF101 docked with the mail app open. I didn't touch it for a few minutes, and it suddenly rebooted. The biggest problem now is that it is stuck on one of the initial screens that shows "ASUS" with the animated dots below it. The dots have stopped moving, and it hasn't changed or shut down the screen in over 10 minutes.

Mine did that once yesterday but has been fine since. (Knock on wood)

Bunjiweb · February 25th, 2012, 01:22 PM

Left mine in dock whilst I took the dogs for a walk. When I came back, mine too was turned off. It was almost fully charged so I was a bit confused. Tried turning it on by pressing and holding the power button but it did nothing. Plugged in the power cable and it instantly booted up showing 96% power.

Hopefully this isn't a frequent issue as it could get rather annoying. Other than this I absolutely love ICS and think the upgrade was well worth it, so I will happily put up with this for a while. I just hope Asus fix it in another update to make ICS almost perfect.

Sandroidfan · February 25th, 2012, 02:47 PM

Glad to know I'm not alone with this issue. I had two random shutdown since last night with sudden big battery power drops. Look like bug that needs to be fixed.

lunatic59 · February 25th, 2012, 03:15 PM

Had two reboots today that got stuck on the ASUS logo during boot. Rebooting fixed the problem. I did notice that it happened right after getting a gmail notification.

El Presidente · February 25th, 2012, 03:39 PM

Their UK Facebook page has mention of it too. I emailed them using the ticketing system on their support website to ask if they were aware and were working on a fix. As it's the weekend, I don't expect to hear back from them soon, but I'll let folk know what they say when/if they respond.

NorthVandea · February 25th, 2012, 04:12 PM

I have been having the same issue on my TF101. Since the Android 4.0.3 update (which I love by the way) my Transformer has been randomly shutting down. I'll lock the screen and walk away and when I come back the tablet is off and needs to boot before I can use it. Hopefully Asus issues a fix soon, cause this is annoying.

vulcangrey · February 25th, 2012, 04:17 PM

My transformer has been rebooting fairly often since the update yesterday. Got stuck at the boot screen once too. Holding the power button fixed that. It has only rebooted when I wasn't using it... just sitting next to me on the couch, and I keep noticing the boot screen.

Eris1981 · February 25th, 2012, 05:03 PM

Quote:

Originally Posted by vulcangrey

My transformer has been rebooting fairly often since the update yesterday. Got stuck at the boot screen once too. Holding the power button fixed that. It has only rebooted when I wasn't using it... just sitting next to me on the couch, and I keep noticing the boot screen.

I just hooked mine up to the dock and now it is doing random wakes/rebooting.

I thought it would be more solid with the delays. I was 100% happy with Honeycomb, but this is irritating.

El Presidente · February 25th, 2012, 05:41 PM

Is anyone with out the dock having issues?

Sandroidfan · February 25th, 2012, 06:08 PM

Quote:

Originally Posted by El Presidente

Is anyone with out the dock having issues?

I don't have dock but had two random shutdowns last night and this morning. Second time it was stuck on booting screen with Asus logo and battery took 35% drop. It's not happening again after that but feeling a bit irritating.

Eris1981 · February 25th, 2012, 06:13 PM

Quote:

Originally Posted by El Presidente

Is anyone with out the dock having issues?

Mine was doing the shutdowns without the dock as well. I just hooked it to the dock today with ICS for the first time.

El Presidente · February 25th, 2012, 06:18 PM

Thanks, one of my mates reckons it's only happened to him with the dock attached, it's obviously a coincidence.

MaxPowr01 · February 25th, 2012, 06:42 PM

I have the same issue without the dock. It's not shutting down but it's rebooting suddenly. As I read this thread I found that it has to do with the gmail client or email widget. However it also once crashed while booting and this seems not to me as gmail related. I hope they'll fix it soon. ICS is great, so much faster!

El Presidente · February 25th, 2012, 06:42 PM

ASUS Transformer Prime gets yet another update – third this month

Seems it's an issue on the Prime too potentially. Reading the article, they patch that quite regularly so hopefully we won't be waiting too long.

vulcangrey · February 25th, 2012, 07:08 PM

I do not have the dock, and its never been rooted.

MongolStomp · February 25th, 2012, 07:52 PM

When I came home from work tonight my tablet was mysteriously off (like the OP I leave it in standby always) . Wouldn't turn back on after the first couple tries of holding the power button. Eventually it did, but this is some funky stuff.

Eris1981 · February 25th, 2012, 07:59 PM

I factory reset after running app backup, so far it seems better. I will be using it a lot for work the next couple days so I will be able to see for sure.

NorthVandea · February 26th, 2012, 07:19 AM

Here is a more detailed description of what I have noticed.

Android 4.0.3 has never crashed while I was using it.

It seems to always occur when the screen is off (locked with the button on the top of the left side)

I'm not sure if it really shuts off or if it simply stops responding with the screen off.

I do not own the dock, so that cannot be related to my problem.

I have a feeling it may be related to when I have Steam for Android running in the background, but I'm not sure about this. (I will test further)

The tablet has (to my knowledge) never actually rebooted, it only appears to have powered off.

To regain access to my TF101 when it has stopped responding to wake up, I have to hold the power button for a full ten seconds and the tablet begins to boot normally.

This problem occurs several times per day.

CORRECTION: It just rebooted and hung on the Asus screen with no user input...

CrazySte · February 26th, 2012, 10:34 AM

IT DID IT AGAIN (2nd Time)

Last night i have Recharged my Transformer with the Dock attached... this morning i used a little bit the Tab, then i detached the Dock, then i used it for another little bit...

Everything was fine

I kept it here beside my Desktop Computer Keyboard where i have been in front of Video Chatting and i let it go in sleep mode on his own.

NOW, out of curiosity, i pushed the power button... AND IT WAS DEAD

I had to press and hold the Power Button for 10 seconds to make it boot...

I believe that the Tablet is Actually ON, but the screen remains off... and you have to Re-Boot it to make it start

rfortson · February 26th, 2012, 01:44 PM

Quote:

Originally Posted by El Presidente

Is anyone with out the dock having issues?

I have the dock, but haven't used it since I updated. I did notice one random reboot. It was in the car, and when I took it out and opened it up, it was at that Asus boot up screen, but appeared to be stuck. I held the power button, it fully rebooted, and has run fine since then. I'll plug it into the dock this week to see if that flushes out any more problems.

Overall, though, I like ICS. I updated a raft of apps last night (I'm guessing due to ICS).

Stuntman · February 26th, 2012, 01:47 PM

The first morning after I got ICS, I noticed that my Eee Pad kept flashing the initial starting screen. It just turned on and off. I just did a long press on the power button to get it to reboot. After that, I have not experienced the same issue. It's been running solid other than that one morning.

lunatic59 · February 26th, 2012, 01:50 PM

After some testing, it seems to be linked to notifications while sleeping, at least for me anyway. It's not 100% repeatable, however which makes me wonder where the problem is. If I get an email to my gmail account while sleeping 4 out of 5 times it will either lock or reboot (or both). When it's awake it's not a problem.

Sandroidfan · February 27th, 2012, 11:50 AM

It seems to me that task manager that I installed on HC 3.2.1 was culprit for random shutdown. I had some auto kill list in that app and wonder if that crashed in ICS. After removing it, it doesn't happen so far. Also I have WiFi sleeping when screen is off, so that probably helps avoid notification causing it.

I guess there are certain apps from HC in Transformer that just don't get along well with ICS yet.

fldude99 · February 27th, 2012, 01:24 PM

When I turned in last night, I turned the screen off with 38% left. Woke up this AM and it was unresponsive. Plugged it into the charger and it booted up...battery totally dead. Battery graph showed a straight fall off a cliff at some point to zero. Impossible to tell, but based on a prior post, it must have rebooted itself and maybe got stuck at the asus screen until it killed the battery. Only thing I can think that it's been doing is the gmail app has been very sketchy all day yesterday, force closes, freezing, etc. I did a data clear and let it resync and it seemed to be fine...I should have rebooted the device as well, but didn't. So after booting it up this morning gmail app is ok..but it will be interesting to see if it is still on when I get home from work later...I left with it at about 45%...undocked

Eris1981 · February 27th, 2012, 04:08 PM

Quote:

Originally Posted by lunatic59

After some testing, it seems to be linked to notifications while sleeping, at least for me anyway. It's not 100% repeatable, however which makes me wonder where the problem is. If I get an email to my gmail account while sleeping 4 out of 5 times it will either lock or reboot (or both). When it's awake it's not a problem.

I wanted to see if this may be fixed by having the WiFi turn off while sleeping, i had my first " random power down" all day immediately after.

NorthVandea · February 27th, 2012, 05:31 PM

At first I thought Steam for Android might be involved, and while I can now say for certain that the tablet did lock up more often with Steam running in the background, it still locks up and from time to time reboots and gets stuck on the Asus boot screen even with Steam exited. Now I tend to agree with a previous poster who suggested the lockups are either caused by or made worse by notifications that occur while the screen is off.

Dick Beck · February 27th, 2012, 07:27 PM

I also have this issue on upgrade to ICS. Asus tech support claimed to have never heard of the problem.

lunatic59 · February 27th, 2012, 07:51 PM

Quote:

Originally Posted by Dick Beck

I also have this issue on upgrade to ICS. Asus tech support claimed to have never heard of the problem.

ICS has only been out for a few days, give them time, they're hearing of it right now.

eddiewawa · February 28th, 2012, 03:24 AM

well mine turned off last night with 63% left on the battery. dock was down to 3% at the time so will see if i get this random shut down when battery is full...but this is the 1st time its happened.

Radicalee · February 28th, 2012, 08:03 AM

I am having the same problem. It's only happened a couple of times, but enough to raise my concerns. I wonder, would turning notifications off be a temporary fix until Asus takes notice of this? If that is indeed the root of the problem.

lunatic59 · February 28th, 2012, 08:34 AM

From my observations, notifications may not be the issue, or the issue entirely. I went all day long yesterday with wifi enabled and was getting notifications without any reboot issues. In the evening, I had turned off wifi and watched part of a recorded TV show (saved as MP4 in the default video player). About an hour later, my transformer was stuck on the boot screen. Obviously it had rebooted. I held the power button to reboot and left it on all night with wifi off and it was fine this morning.

I would also mention that I have not seen the batter drain issue. When I reboot, my battery levels are pretty much where they were before.

NorthVandea · February 28th, 2012, 09:30 AM

Quote:

Originally Posted by lunatic59

From my observations, notifications may not be the issue, or the issue entirely. I went all day long yesterday with wifi enabled and was getting notifications without any reboot issues. In the evening, I had turned off wifi and watched part of a recorded TV show (saved as MP4 in the default video player). About an hour later, my transformer was stuck on the boot screen. Obviously it had rebooted.

Agreed. Notifications are probably not the cause, but they may exasperate the root cause.

Radicalee · February 28th, 2012, 10:14 AM

I have reported this to ASUS and hope others will do the same. If it is systemic, then hopefully they will be able to do something

rfortson · February 28th, 2012, 10:52 AM

Had my second reboot yesterday evening. It had been sleeping/unused for several hours, and when I went to plug it in for the night, I noticed it was in the reboot loop. Held the power button and got it to reboot, then charged overnight with no issues.

I still haven't connected mine to the dock since updating, so that shouldn't be an issue. All my apps seem to be working as well as before the update. I did update about 25+ apps after updating to ICS, so maybe that avoided problems with the apps.

Anyway, I'm sure Asus will figure it out eventually. I haven't notified them of the problem, but I guess I should let them know.

viffer800 · February 28th, 2012, 12:57 PM

Quote:

Originally Posted by El Presidente

Is anyone with out the dock having issues?

Had the reboot and freeze on the Asus screen without input from me on two occasions. Both without the dock

fldude99 · February 28th, 2012, 02:03 PM

Last night about 11 I turned off the screen and left it on the night table and went to sleep. Got up at about 4 without knowing why...then in my stupor I see the room is kinda lit up-from the Transformer screen! Evidently it had just rebooted but it didn't hang up, so it was on the desktop..weird stuff..kinda freaked me out a little. Can I sue? (lol)

CrazySte · February 28th, 2012, 02:15 PM

FACTORY RESET... SEEMED TO SOLVE THE PROBLEM

Hi Everybody,
after the second Restart (which happened on February 25th), i decided to take some "drastic" measure and i decided to do a:

"Factory Reset Data Wipe"

I took off my SD Card, and i did the Factory Reset... after it Rebboted, it Re-Initialized Ice Cream Sandwich which had no apps.

I went through the different Wizards to set up the Tablet and finally, i entered my User and Password for my Google Account and i started Re-Installing one by one each app.

DONE

I basically had re-installed everything except a couple of apps that i really was not using anyway.

NOW IT HAS BEEN 3 DAYS THAT IT WORKED WITH NO CRASHES

So i guess, i suggest to who ever is willing to go through this process, to try to do the Factory Reset and see if by any chance it actually solves the problem

Good Luck!

fldude99 · February 28th, 2012, 02:29 PM

Saw this on xda: ICS boot problem - Page 4 - xda-developers I don't know how to link to a single post, so check out #39...evidently Asus knows about this and will be releasing a patch. So I'd chill on factory resets and workarounds unless it's something one wants to do.

El Presidente · February 28th, 2012, 03:20 PM

Cheers fldude.

Interestingly, I just had a reboot whilst the screen was on and I was typing. First time it's happened.

fldude99 · February 28th, 2012, 06:22 PM

^^^Holy smokes...for the multitude of transformer owners, are the people having these issues in such a small minority? I hope Asus patches this asap. I believe they will...their track record is good with this kind of thing. If it's not patched in what...2 weeks...I consider it a problem

Zingmaster · February 28th, 2012, 08:35 PM

I have just suffered my first complete lock since ICS came out. My problem is exasperated because I am one of the fortunate people that have one of the original run of transformers in which the power button doesnt work. So now I just have to wait until the battery dies completely and hope plugging it in boots it back up. I love my transformer but I am having real struggles with wanting to support the prime with a purchase.
Chronicle of problems...
1. After a few months the power button was not responding very well.
2. At about 6 months the power button stopped working all together.
3. A few months ago after the last update I would get the boot loop if I left the wi fi on in sleep mode. Turned the wi fi off during sleep mode, no more boot loop.
4. Got ICS update a couple of days ago and today I got the hard lock and since I have no power button I will wait and see if I can plug it in after the battery dies to see if I can get it to startup again.

Hard to recommend a product to my friends if it has this many problems.

clgwli · February 28th, 2012, 08:48 PM

I know I had a reboot a couple days ago. It totally locked up and doing the power/volume buttons together didn't fix it. So I had to let my battery drain overnight (just charged it too so it was at nearly 100%) but it rebooted just fine after that.

I hope this is not a regular occurrence... and if it is hopefully they will patch it quickly. Otherwise I am loving ICS