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Old October 26th, 2012, 12:46 PM   #1 (permalink)
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Default TF700T Dead After Jelly Bean Update

Hi all, first time poster here and I am in need of some advice. Two days ago I finally opted to do the Jelly Bean update, I initiated the update and went to sleep while leaving the tablet plugged into an outlet. I unplugged it the next morning and went to work. Later that afternoon, when I went to use it, it would not turn on so I figured the battery had possibly run dead. I have left it charging for ample time now and every time I attempt to turn it on it acts as if it is still dead. I am not sure if this has to do with the update, but it was the last think I did so it seems to correlate.

I appreciate any comments

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Old October 26th, 2012, 12:55 PM   #2 (permalink)
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If you plug in your charger now, do you see a light come on in the port? If so, what color is it (green or amber)?

What happens if you hold the power button down for 15 seconds?
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Old October 26th, 2012, 01:04 PM   #3 (permalink)
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Yes the service light comes on, but it stays orange as if it is charging. Long pressing the power button does not seem to do anything either
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Old October 26th, 2012, 01:19 PM   #4 (permalink)
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Amber light would indicate that it's actively charging. Green means fully charged. I suspect this is more likely a battery/charging malfunction rather than JB update problem.

Make sure you charge via a wall outlet. Check on it every once in a while. If after 6 hours the light is still amber, I would suspect you have a hardware issue with the battery or the charging system.
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Old October 26th, 2012, 01:32 PM   #5 (permalink)
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I am using an outlet as via USB seems to not charge the tablet, and if it does it is not very significant. I will let it charge again and report back in.

If it is a hardware issue what is the next step?
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Old October 26th, 2012, 07:00 PM   #6 (permalink)
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After about five hours, the amber charging light is still present
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Old October 27th, 2012, 01:20 PM   #7 (permalink)
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Same story this morning, no boot up.

-Is there anyway the charging cable could be faulty even though I normally leave it plugged into the same outlet (i.e. it doesn't get moved around/stuffed in a bag)?

- I'm not sure if this is of any help, but the last two times the tablet got to the 15% it gave me a low battery message as expected, but then the tablet suddenly shut off instead of allowing me to drain the last 15% battery.

Thank you again for your help
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Old October 28th, 2012, 12:23 AM   #8 (permalink)
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yeah this sounds like a hardware issue more then JB like novoxx has suggested. i hope you have some sort of extended warranty for it, you might need it.
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Old October 29th, 2012, 10:48 AM   #9 (permalink)
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Thanks Ocnbrze, should I be contacting ASUS?
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Old October 29th, 2012, 03:26 PM   #10 (permalink)
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Quote:
Originally Posted by tamu_kevin View Post
Thanks Ocnbrze, should I be contacting ASUS?
depends. where did you buy it from? did you get an extended warranty? is it within 30 days? some retailers have a 30 day return policy.
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Old October 29th, 2012, 05:24 PM   #11 (permalink)
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Best Buy told me they have a 14 day return policy on tablets fwiw.
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Old October 30th, 2012, 06:14 PM   #12 (permalink)
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Quote:
Originally Posted by siggy1964 View Post
Best Buy told me they have a 14 day return policy on tablets fwiw.
really? the store i go to, we have 30 days. how odd

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Return & Exchange Policy
Original Receipt
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item in a Best Buy store, a valid photo ID is also required.

Return & Exchange Period
30 days for all products
60 days for eligible products for Reward Zone® program Premier Silver members
Best Buy reserves the right to deny any return or exchange.

Nonreturnable Items
Labor, delivery and/or completed Geek Squad® installation services
Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
Downloadable digital content (such as games and movies)
Microphones, harmonicas and similar products
Marketplace items and items purchased at Best Buy Express kiosks cannot be returned to Best Buy stores.
http://www.bestbuy.com/site/Help-Topics/Returning-Online-Purchases/pcmcat260800050014.c?id=pcmcat260800050014
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