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Old February 24th, 2011, 12:28 AM   #1 (permalink)
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Default Motorola Atrix 4G Charging Issues.

Hey guys, just wondering if anyone has had this issue or might have an idea on how to solve it.

The wall charger seems to be working fine, but if I try to plug the USB cable into my laptop, it doesn't seem to be charging the phone. The voltage icon comes up on the battery signal but when I actually check the battery options under the phone settings the battery life doesn't actually improve.

I updated the drivers from the Motorola Media Link program that the phone came with but nothing seems to solve this charging issue.

Any information on this would be greatly appreciated.

Thank you.

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Old February 24th, 2011, 12:44 AM   #2 (permalink)
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Just bought the Atrix today. Earlier in the day I used the USB cable to charge the phone and it indicated that it was charging properly. When I got a chance to do more with the phone later in the day, it was getting very hot. At the same time the battery was getting low. I plugged the phone in to charge and it acted as if it was not plugged in - I kept getting warnings that the battery was low and need to be charged. I tested a different charger and also double checked with a different device to make sure that the charger really was working. At this point when I plug the phone in to charge the green light comes on briefly and then goes away. I believe the phone is dead and will be returning it tomorrow.

Motorola denied that there were problems with overheating and the power management during testing. I am beginning to think there was more truth to the rumors than Motorola wants to admit...
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Old February 24th, 2011, 09:01 AM   #3 (permalink)
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Ya, I noticed the phone uses battery very fast. It does not last an entire day which even my previous Iphone 3GS could do after being used for over a year. This sucks cause I really like the Android OS compared to the Apple OS.
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Old February 24th, 2011, 09:51 AM   #4 (permalink)
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Default HOT Atrix

I'm having the same issue. USB doesn't seem to charge it. I had it plugged into my PC overnight one one that I set to not ever go to sleep, and the battery was dead. I've tried on both my desktops and on my notebook and still nothing. Wall charger is the only thing that works.

Also, this morning it was blazing hot. last night I went to sleep around midnight, the phone had just finished charging and i put it next to my bed. Woke up this morning and the battery was at 10% and smokin' hot. I'm gonna call Motorola today and see what they have to say about it.
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Old February 24th, 2011, 10:35 AM   #5 (permalink)
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I think Motorola did a bit of a rush job on this because I bought one on opening day and had to exchange it twice because the fingerprint sensor/power switch was misaligned so bad you could see it. Add on top of the fact that the thing runs HOT and for some reason doesnt seem to recognize its charging on usb. benchmark scores are impressive but to be honest i didnt notice a difference in real world performance. I ran PSX4droid and the performance was mediocre at best. I could chalk it up due to using 2.2 instead of gingerbread but it didnt detract from the overall feeling that I wasnt impressed. I say for all of you who bought them, return them and wait a couple of months for them to get their shit together.
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Old February 24th, 2011, 10:49 AM   #6 (permalink)
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I recently tried to charge the phone by plugging the USB into my laptop again, and this time it seemed to charge it at least somewhat. I plugged it in when the battery manager said it was at 70% and it charged to 80%. Although I left it charging for at least 30 minutes after it would not display more than 80% battery life. I am just going to charge it to 100% through the wall mount and see how the battery lasts today. I'll get back to you with my results.

Let me know what Motorola says when you call them. If things don't seem to clear up by Friday/Saturday, I will be most likely returning the phone which is unfortunate because coming from an Iphone I really enjoy the Android OS.
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Old February 24th, 2011, 11:17 AM   #7 (permalink)
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I have also had all of the same charging issues mentioned above. I talked with ATT and did a factory reset. That helped...until right before my eyes I lost connectivity, my battery life dropped 40% (and quickly drained down to 15%). I called Motorolla and they were absolutely no help. Called Best Buy and am returning this phone hoping it was just a lemon. When it worked it was great.
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Old February 24th, 2011, 12:34 PM   #8 (permalink)
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Try these drivers:

USB and PC Charging Drivers - Motorola Mobility, Inc. USA
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Old February 24th, 2011, 05:23 PM   #9 (permalink)
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I am returning this phone cause it is definitely defective. I charged the phone to 100% at 12:15 pm. By 6 pm the phone is under 15% battery life. I must have a lemon cause even for a dual core processor this is horrendous battery life. To make things worse I've barely used the phone. Since im at work I haven't done much but send a few texts and open the browser a couple of times. The only widgetsl I have are a weather one and facebook and twitter streaming.
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Old February 24th, 2011, 05:27 PM   #10 (permalink)
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To add insult to injury Ive had the battery manager on maximum saver setting
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Old February 24th, 2011, 08:12 PM   #11 (permalink)
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Originally Posted by kgeissler View Post
That was the first thing I tried. It didn't seem to work.
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Old February 24th, 2011, 10:24 PM   #12 (permalink)
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Does sound like an issue with your phone. I've certainly not had any issues with mine. Battery only went to 40% after 2 days of off-and-on wifi use and bluetooth music streaming.
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Old February 24th, 2011, 10:48 PM   #13 (permalink)
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Does sound like an issue with your phone. I've certainly not had any issues with mine. Battery only went to 40% after 2 days of off-and-on wifi use and bluetooth music streaming.
I must of gotten a lemon. Let me ask you Bonsai, are you able to charge the phone through the USB cable into say your laptop or a USB port in your car? I am also having trouble with that, cause my phone doesn't seem to charge unless it is plugged into the wall mount.

Also, did you download any drivers or anything from the Motorola website or are you using the Atrix straight out of the box?
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Old February 25th, 2011, 01:55 AM   #14 (permalink)
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Originally Posted by NolePhin View Post
I must of gotten a lemon. Let me ask you Bonsai, are you able to charge the phone through the USB cable into say your laptop or a USB port in your car? I am also having trouble with that, cause my phone doesn't seem to charge unless it is plugged into the wall mount.

Also, did you download any drivers or anything from the Motorola website or are you using the Atrix straight out of the box?
I can charge using my pc or car as well as the wall charger.

Straight from box. Did not download anything. There are, somewhere on the phone itself, install docs for the motorola phone portal. I just plugged the phone into pc usb port and it started the install.
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Old February 25th, 2011, 06:53 AM   #15 (permalink)
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yeah I must have gotten a golden egg, lol I have had not have had lick a problem with my Atrix besides with the google earth app, thats updated, my charges fine, I always have mine on performance mode, and I can take my phone off at 4:30 am and be good until 9:00 pm when i go to bed, I aleast make 10 calls a day and bunch of email checking, some net browsing. I thank my luck stars its always fast and no lagging
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Old February 25th, 2011, 10:09 AM   #16 (permalink)
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I took the phone back to the store I bought it and the guy there replaced my battery with a new one. He said if it didn't work that he would just replace the phone. So I guess I am giving it one more day to see if it was the battery.

For some reason, my computer is having a hard time updating the drivers. I keep getting an "unsuccessful driver installation" message when I plug my phone into my laptop.

Any ideas on why this is?
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Old February 25th, 2011, 11:49 AM   #17 (permalink)
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Nole I had all of the same exact issues you explained. It's amazing. I actually returned my phone last night (wasn't taking any chances) also and when I plugged the new phone in via USB last night it recognized all drivers and brought up a Motorola Sync program (that didn't happen before). I still think mine may be having issues with taking a chage via anything besides the wall mount though. I'll check again tonight and let you know.
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Old February 25th, 2011, 05:39 PM   #18 (permalink)
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Well I charged the phone to 100% and set out to work. From about 11:30-12:00 till 6:00 pm the phone went from 100%-20%. That's with light to medium use. (1-2 calls max some web surfing and downloaded a few apps) Taking the phone back tomorrow morning and getting a new one. I hope that will bring an end to this. I really love the phone minus the battery and charging issues. It would be a shame and disappointment to go back to my Iphone 3GS as I love the android OS much more.
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Old February 25th, 2011, 07:30 PM   #19 (permalink)
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Initially, I thought the USB charger didn't work as well (which is why I searched for this forum). However, it DOES work...but very poorly compared to the wall charger. It took almost one hour for my phone to go from 30% power to 40%. I wonder if it also has to do with the angle of the usb cord as well (??). I guess by plugging in the usb charger, you're only getting a trickling of voltage to your phone. Definitely need to use the wall charger for best results, but the usb charger does seem to work, albeit at a very very painfully slow and minimal pace (if at all). I'll update my post if it continues to go up from 40%.
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Old February 25th, 2011, 10:15 PM   #20 (permalink)
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Originally Posted by djson1 View Post
Initially, I thought the USB charger didn't work as well (which is why I searched for this forum). However, it DOES work...but very poorly compared to the wall charger. It took almost one hour for my phone to go from 30% power to 40%. I wonder if it also has to do with the angle of the usb cord as well (??). I guess by plugging in the usb charger, you're only getting a trickling of voltage to your phone. Definitely need to use the wall charger for best results, but the usb charger does seem to work, albeit at a very very painfully slow and minimal pace (if at all). I'll update my post if it continues to go up from 40%.
I've had a similar issue with the usb charger. It takes a long time to see any progress. The usb charger on my Iphone wasn't that bad not to mention I rarely needed the usb charger since the phone lasted all day even jailbroken. Like I said im getting a. new one tomorrow hoping it solves these issues.
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Old February 26th, 2011, 11:02 PM   #21 (permalink)
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Yeah... I had it at 80% when I left the car to a party. It was on for only 2 hours! and it became 10%. That's unbelievable. All i was doing was doing light stuff like browsing online. When I charged it at night and unplugged, still with alarm on, I woke up having only 60% left.
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Old February 27th, 2011, 08:20 AM   #22 (permalink)
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OK so after returning my phone and exchanging for a new one I couldn't be happier. All charging issues solved. Must have been a lemon but I am still nervous so will be keeping a close eye on it until my 30 day window for returning is up. Another random question though for you all. Did anyone happen to have the Sirius XM app downloaded? I was reading a thread about that app on Sprint network and how it was causing all the same problems I was having with my phone (rapid battery drain, loss of network connection etc.). I am wondering if this app was causing my problems and not my phone. I hope not because I need Howard.
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Old February 27th, 2011, 01:50 PM   #23 (permalink)
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Kasperg, glad to hear your phone is working fine after the replacement. Unfortunately I am on my second Atrix and the battery life hasn't seemed to improve much. I've had it for about 24 hours and I am going to try it out for a couple more days. If problems persist I will go back and try one more Atrix. If the problems aren't solved by the third one I think I am just going to wait for the Thunderbolt or something. I rather pay the AT&T fee to break the contract than go back to the Iphone 3GS. After getting a taste of the Android OS I don't want anything else.
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Old March 3rd, 2011, 12:52 PM   #24 (permalink)
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Default USB Charger :ditto(

I let my battery discharge (accidentally) and only had my USB cable to charge the phone. No such luck..... The Ready light come s on when I plug it in, but when trying to power up the green light would intensify and then go into a steady blink for about 20 seconds and then nothing. Chatted with AT&T and basically, they wanted me to troubleshoot with actions I had already tried. I do think the USB may not trickle enough power to recharge. However, when I have used the USB to keep my charge current when in use, it seemed to work just fine, but very slowly would recharge. I am thinking it may just be for data transfer versus a charging item. .......... Just call me Mr. Dead Phone for a while, Hopefully the Wall Charger will solve the problem.

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Originally Posted by NolePhin View Post
Hey guys, just wondering if anyone has had this issue or might have an idea on how to solve it.

The wall charger seems to be working fine, but if I try to plug the USB cable into my laptop, it doesn't seem to be charging the phone. The voltage icon comes up on the battery signal but when I actually check the battery options under the phone settings the battery life doesn't actually improve.

I updated the drivers from the Motorola Media Link program that the phone came with but nothing seems to solve this charging issue.

Any information on this would be greatly appreciated.

Thank you.
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Old May 3rd, 2011, 09:10 AM   #25 (permalink)
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Default USB Laptop charging doesn't work

The USB charging from laptop/PC doesn't work. I have tried it many times. The wall charger works fine. Any ideas why?

RJ
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Old May 3rd, 2011, 04:02 PM   #26 (permalink)
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The USB charging from laptop/PC doesn't work. I have tried it many times. The wall charger works fine. Any ideas why?

RJ
PC AND laptop? How many different computers have you tried? Are they all usb2.0 (or greater)?

I've used 2 different wall chargers, pc and car charger and they all work. I have an old laptop with usb 1.1 ports, but I've not tried that. I think the phone is more capable a computer than that laptop.
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Old May 8th, 2011, 07:52 AM   #27 (permalink)
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I had same problem with my Atrix, the phone was dead, and no usb port had enough power to start the charging process (No xobx, ps3, laptop, etc). Had to use wall charger to charge phone.
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Old October 15th, 2011, 09:21 AM   #28 (permalink)
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hmm my problems sort of reversed.....in the sence that the USB works charging the battery and the wall charger does too. also the battery was fully charged before this problem occured , i used the wall charger this time to charge the battery to full for a new day..i dont sleep much. the phone made a noise like it had recived a message or a warning had popped up i look away for 5 seconds and the phone shut itself off. when i tried to turn it back on the green light popped on but the phone refused to even turn on.....i dlded the drivers for charging via USB when i got home after picking up the phone from the store...think my phone has a hardware failure or is it a lemon?
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Old October 17th, 2011, 11:03 AM   #29 (permalink)
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I had the same issue happen to me, although it happened when I was using my phone as a GPS and was stranded 2 hours from home. I thought it was a bad 12v charger, so I bought a brand new one from a gas station and had the same problem, although mine is slightly different. When I plug mine in, the phone "thinks" it is being plugged in and unplugged really quickly - meaning, the "unplug your charger from the wall" message that comes up and fades away keeps coming up, long after I have unplugged it, and if the screen is locked, it cycles between "connected" and "disconnected" repeated and quickly. I eventually made it home by downloading Google Maps on my work Blackberry.

Now, if I plug the USB cable in to a 12v USB charger, it works fine, as well as charging from the PC.... WTF
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Old October 17th, 2011, 11:12 AM   #30 (permalink)
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When I plug mine in, the phone "thinks" it is being plugged in and unplugged really quickly - meaning, the "unplug your charger from the wall" message that comes up and fades away keeps coming up, long after I have unplugged it, and if the screen is locked, it cycles between "connected" and "disconnected" repeated and quickly.
This sounds like it's the 12v jack in your car. The one on my dash does that, no matter what I plug into it. It's just slightly too big. When you plug it in, watch for the light on the plug end and see if it goes on and off. If it does, it's the 12v jack is a little loose.

Fortunately, I have a second jack in my center console that fits the plugs nice and snug!
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Old October 17th, 2011, 11:56 AM   #31 (permalink)
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Tried 2 different chargers in 2 different cars. I have a 12v adapter that has 2 12v outlets and a USB outlet, the USB outlet works on that one so I'll try the 12v-to-phone plug in that adapter after work. For reference, I work in IT and I'm a car nerd, so I am intimately familiar with both fields and since I work in a Helpdesk, I am familiar with finding stupid mistakes users make and with troubleshooting technology. Not saying I'm immune to stupidity, but I'm "stupidity resistant". It's probably not a "wiggle the adapter" kind of problem

What I think the issue may be caused by is load requirements. I'm guessing the phone is a "high-power" device and requires USB 3.0 compatible power input. The odd thing is, the original charger worked fine for months until recently. I think there may be a bigger underlying issue with power input in these phones.

From Wikipedia:
Quote:
The USB 1.x and 2.0 specifications provide a 5 V supply on a single wire from which connected USB devices may draw power. The specification provides for no more than 5.25 V and no less than 4.75 V (5 Vą5%) between the positive and negative bus power lines. For USB 3.0, the voltage supplied by low-powered hub ports is 4.45–5.25 V


A unit load is defined as 100 mA in USB 2.0, and 150 mA in USB 3.0. A device may draw a maximum of 5 unit loads (500 mA) from a port in USB 2.0; 6 (900 mA) in USB 3.0. There are two types of devices: low-power and high-power. A low-power device draws at most 1 unit load, with minimum operating voltage of 4.4 V in USB 2.0, and 4 V in USB 3.0. A high-power device draws the maximum number of unit loads permitted by the standard. Every device functions initially as low-power but the device may request high-power and will get it if the power is available on the providing bus
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Old October 17th, 2011, 01:25 PM   #32 (permalink)
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Quote:
Originally Posted by pickles and mayo View Post
For reference, I work in IT and I'm a car nerd, so I am intimately familiar with both fields and since I work in a Helpdesk, I am familiar with finding stupid mistakes users make and with troubleshooting technology. Not saying I'm immune to stupidity, but I'm "stupidity resistant". It's probably not a "wiggle the adapter" kind of problem
Same here... 12 years in IT, 20+ years in the IT/Telecom/Retail electronics field combined. But, at the same time, nothing makes me feel more stupid than my Fiance (who's a nurse) pointing out something simple I missed!

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What I think the issue may be caused by is load requirements. I'm guessing the phone is a "high-power" device and requires USB 3.0 compatible power input. The odd thing is, the original charger worked fine for months until recently. I think there may be a bigger underlying issue with power input in these phones.
No, it's load requirement is optimized for USB 2.0. The stock charger's that they ship with the phone is 5V, 750mA (I think?). However, it will charge just fine on my old, spare BB charger that is 5V, 550mA. Now, that is sill 50mA over the typical USB 2.0. But, my desktop PC here at work is about 3 years old, so the USB ports are all 2.0 and it will charge fine off of it as well.

Here's some other things to check on the car chargers:
-How SNUG do they fit in the micro USB port? I've had some that feel snug, but you could breath on them and they cut off.

-Have you tried the charger on another device?

-Have you "Wiggled" the wires at either end (Where they go into the 12V head, and the Micro USB Head)? They typically use a very fine gauge, stranded wire that breaks easily. I've tossed more than one charger because the wires at the USB end were lose.

-Have you checked the fuse holder for a loose connection or even a loose, or almost blown fuse in the 12V adapter? You probably know this, but I'm including it for other people that might be having this issue, but the fuse is usually in the 12V end that plugs into the car and is accessed by screwing the end off. I've seen fuses that had slightly broken filaments, or that the springs that hold them in were loose or even had a lose connection in there (Usually a bad soldier joint from the factory.)
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Old May 21st, 2012, 04:12 PM   #33 (permalink)
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Confused Crazy atrix

This thread has been informative and I have a similar problem I'm looking for help with. I love my Atrix and have had it since they came out with very few problems. This past week-end I plugged my phone into the wall charger at bedtime like always but it didn't make the little "charging" noise and I saw it didn't say it was charging so I connected it to my laptop, still nothing, tried a different outlet and nothing (both of these chargers had worked as recently as the day before). I tried the car charger and got it charged some and bought a new wall charger. The phone charged but it won't charge to over 90% now. Does anyone have any suggestions to try?
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Old May 21st, 2012, 10:26 PM   #34 (permalink)
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Originally Posted by hays4cat View Post
This thread has been informative and I have a similar problem I'm looking for help with. I love my Atrix and have had it since they came out with very few problems. This past week-end I plugged my phone into the wall charger at bedtime like always but it didn't make the little "charging" noise and I saw it didn't say it was charging so I connected it to my laptop, still nothing, tried a different outlet and nothing (both of these chargers had worked as recently as the day before). I tried the car charger and got it charged some and bought a new wall charger. The phone charged but it won't charge to over 90% now. Does anyone have any suggestions to try?
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I suppose it is possible that if you bought it when it was first released,and depending on how much you have used it, the battery may be running out of power. It might be that simple. If that is all, you can just purchase a new battery, but check with your service provider to see what they think about it first.
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Old June 29th, 2012, 01:07 AM   #35 (permalink)
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Confused

I have had my atrix for about a year now and no charging problems signifigant enough to notice until now, It randomly stopped charging on my wall. I used three different chargers at different outlets and there is no response. I tried using the USB on my computer, thr green LED light came on but no further response. I waited awhile then took the battery out, the next time i used the USB on my home computer the light came on momentarily then went out. Any sugestions? anyone else had this problem?
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Old August 14th, 2012, 06:51 AM   #36 (permalink)
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I have had my atrix for about a year now and no charging problems signifigant enough to notice until now, It randomly stopped charging on my wall. I used three different chargers at different outlets and there is no response. I tried using the USB on my computer, thr green LED light came on but no further response. I waited awhile then took the battery out, the next time i used the USB on my home computer the light came on momentarily then went out. Any sugestions? anyone else had this problem?
Exactly the same problem here, had my phone for nearly a year and sometimes it charges and sometimes not.

There are no signs of wear and tear, I have factory reset the phone, in case it was software.

I have no idea why it is doing this.
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Old August 14th, 2012, 09:11 PM   #37 (permalink)
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Have you all cleaned the ports? That might be the problem.
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Old September 10th, 2012, 10:08 AM   #38 (permalink)
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I just bought a used Atrix 4G from ebay (I'm using Straight Talk sim program). I was assured that the phone was in perfect working order when I bought it and it is in near mint physical condition. The previous owner had done a factory reset almost 2 months ago, and powered the phone on only once or twice since.
When I received the phone, I couldn't get it to power on no matter what I tried. The seller was genuine, and believed that the problem was just due to a very dead battery, so I continued to try to make it work by trying every method found on every forum page. Whenever I plugged the phone in, the green light would come on briefly, then go out. It never seemed to show a charging symbol.
I finally got the phone working this morning by finding an oem plug and plugging it into the wall outlet. The usb cable is a Samsung cable, but works fine. The other plugs, usb cables, and computer usb ports I've tried have worked on my other phone when I tested them there, but not on the Atrix. It seems there is something "special" about the Motorola plug. Now that the phone has some charge, it will charge on the usb ports and other chargers.
Odd thing, but now I know to always hold onto a Motorola plug!
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Old September 10th, 2012, 11:46 AM   #39 (permalink)
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Originally Posted by VyCariously;[URL="tel:4934560"
4934560[/URL]]I just bought a used Atrix 4G from ebay (I'm using Straight Talk sim program). I was assured that the phone was in perfect working order when I bought it and it is in near mint physical condition. The previous owner had done a factory reset almost 2 months ago, and powered the phone on only once or twice since.
When I received the phone, I couldn't get it to power on no matter what I tried. The seller was genuine, and believed that the problem was just due to a very dead battery, so I continued to try to make it work by trying every method found on every forum page. Whenever I plugged the phone in, the green light would come on briefly, then go out. It never seemed to show a charging symbol.
I finally got the phone working this morning by finding an oem plug and plugging it into the wall outlet. The usb cable is a Samsung cable, but works fine. The other plugs, usb cables, and computer usb ports I've tried have worked on my other phone when I tested them there, but not on the Atrix. It seems there is something "special" about the Motorola plug. Now that the phone has some charge, it will charge on the usb ports and other chargers.
Odd thing, but now I know to always hold onto a Motorola plug!
One thing you should be very careful of is using 3rd party chargers. Each device has a certain electrical current delivered using the charging cord. (This is set by the manufacture.) So if the current is to low, the phone won't charge and will act like it lost its circuits. If the current is to high, you can fry circuits and do other damage. I suggest using OME to be safe.
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Old September 15th, 2012, 01:33 AM   #40 (permalink)
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Default I've had pretty much similar experience as many here,

My Atrix won't charge from a PC very well and of course only very slowly, which is a pain. It charges best on the official multimedia dock, and also on a Samsung charger from my old Samsung Monte. I bought my phone from eBay and the charger that came with it isn't a Motorola one, and causes the touchscreen to stop working while it is plugged in, so I don't use that anymore! It will last on battery all day if I turn wifi off, brightness down, and don't play too many games or play videos.
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Old September 15th, 2012, 04:21 AM   #41 (permalink)
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Originally Posted by itsallgood View Post
One thing you should be very careful of is using 3rd party chargers. Each device has a certain electrical current delivered using the charging cord. (This is set by the manufacture.) So if the current is to low, the phone won't charge and will act like it lost its circuits. If the current is to high, you can fry circuits and do other damage. I suggest using OME to be safe.
This is wrong. AC adapters do have a current rating on them, but it does not indicate that they will somehow try to "force" that much current into a device when connected. Instead, they deliver the current that the device requests. So a 2A charger can very safely charge something that requests 350mA or 500mA, as long as the voltages match. If it were the other way around (a device requesting 2A from a 500mA adapter, say), the adapter could end up damaged - not the device.

Now, cheap charging hardware may not deliver current at a stable voltage properly - it might be too high, or too low, or swing back and forth. *That* could cause an issue with the device. Better-quality adapter hardware is less likely to have this issue, but watch out - counterfeits are everywhere these days.
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