April 1st, 2012, 02:55 PM
Pātes avec votre foie
Thread Author (OP)
Join Date: Nov 2009
Location: The Sea of Tranquility
Device(s): LG G3 (Me), Samsung GS5 (Wife)
Evo4G LTE (Son1),
Nexus 7, Nook Tablet
Thanked 4,549 Times in 2,019 Posts
Props to Barnes & Noble
I bought my wife a Simple Touch for her birthday back in November. She loves it. So much so , I bought one for my mom and older son. They love it. Recently, my wife's Simple Touch began loosing charge prematurely. Finally, I decided to contact B&N. Did an online chat. They went through resetting the device, but as I expected it was hardware. They gave me the choice of an advanced exchange (3 days) or I could swap it at a local B&N (which we did). Less than 2 hours from when I contacted B&N, my wife had a fully charged fully functional ereader again. That's about as exceptional service gets these days and a way to take disapointment in a failed device and turn it around into a loyal satisfied customer. Amazon may ship fast, but not even close to this.
, follow them and prosper!
Did you forget to kiss a Mod today?