November 24th, 2010, 09:40 PM
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#3 (permalink)
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New Member
Join Date: Nov 2010
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Newbie here too. My husband and I both got Captivates about 3 weeks ago. Mine had been having the shut down issues, his did not. The first thing we both did was download the software updates. Mine would just shut down, never while I was using it. It would sit unused for a while and when I'd pick it up and press the button on the side and nothing, press again and it would go to the "World Phone" screen then the ATT swoosh, etc.... I looked the issue up on the forums on Samsung's website and the response to the issue is to do a "soft boot", turn phone off, pull the battery, put it back in and re-boot, adn if that didn't work, call tech support to send in for service ....I went back to Best Buy today and they gave me a new phone since it was less than 30 days old.
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