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Old July 30th, 2011, 08:07 PM   #1 (permalink)
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Default Error 16 (Sprint)

I heard that some people were getting "Error 16" when trying to make an outgoing call after rooting.

I had not experienced this after rooting (I tested when I heard people reporting this).

But today, after I did a factory data reset, I had this problem. Made a call, and I got error 16. I stayed on the line, and a Sprint rep fixed it.

So, for now, I'm going to blame it on the root and factory data reset combination.

Just a heads up.

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Old July 30th, 2011, 10:14 PM   #2 (permalink)
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I have the same problem. Can receive but not make calls. I've not called Sprint yet, I'm going to try and move my service back to my 4G, and then move it back to my 3D. See if that forces Sprint to re-auth my 3D. If that fails then I can at least call Sprint and say I moved my service and now it stopped working
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Old July 30th, 2011, 10:59 PM   #3 (permalink)
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Quote:
Originally Posted by novox77 View Post
I heard that some people were getting "Error 16" when trying to make an outgoing call after rooting.

I had not experienced this after rooting (I tested when I heard people reporting this).

But today, after I did a factory data reset, I had this problem. Made a call, and I got error 16. I stayed on the line, and a Sprint rep fixed it.

So, for now, I'm going to blame it on the root and factory data reset combination.

Just a heads up.
I have had this happen to me as well not sure what caused it though, I actually had data but couldn't make calls or text. I am really curious as to how permanent root was accomplished on this phone and if there is something about it thats causing it. I have done several hard resets on 3 different 3vo's(mines, my girls and another friends 3vo) and I have never seen this happen.

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Originally Posted by mynamewastaken View Post
I have the same problem. Can receive but not make calls. I've not called Sprint yet, I'm going to try and move my service back to my 4G, and then move it back to my 3D. See if that forces Sprint to re-auth my 3D. If that fails then I can at least call Sprint and say I moved my service and now it stopped working
I was thinking about doing the same thing but didn't have another phone to swap it out with. Please come back tell us if that worked.
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Old July 31st, 2011, 01:44 AM   #4 (permalink)
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Well, that was full of fail:

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Sorry! Some data is missing or incorrect.

We need to assist you to complete your new phone activation. Please click the chat link, or call us at 888-211-4727. Please call from a phone other than your old phone or the one you are trying to activate.
I think I will go ahead and call (in the morning) for the new activation, and then use the website to switch back later anyway. Better that than admitting to the CSR that I did something to my E3D
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Old July 31st, 2011, 02:28 AM   #5 (permalink)
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I did the perm root and when I tried to make a call if actually connected me to a sprint rep who walked me through everything and had it working in less than 5 mins
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Old July 31st, 2011, 07:31 AM   #6 (permalink)
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The lady at Sprint I talked to said it was a security measure they had implemented to keep people's phones from being hacked. Evidently rooting it triggers the countermeasure.

I still say they are trying to track who roots their phones even if it doesn't happen to everyone. That just means it isn't working that well.
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Old July 31st, 2011, 08:25 AM   #7 (permalink)
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The lady at Sprint I talked to said it was a security measure they had implemented to keep people's phones from being hacked. Evidently rooting it triggers the countermeasure.

I still say they are trying to track who roots their phones even if it doesn't happen to everyone. That just means it isn't working that well.
The gal I reached said the same thing. security measure. she didn't elaborate what it was a security measure for or why my phone "failed" the security test. She just apologized for the convenience.

It was a painless experience. Aside from identity verification, no questions were asked. But yeah, I suspect the incident is logged. And the sudden flurry of error 16s will probably raise a flag that Sprint can easily correlate to the release of the S-OFF tool.

I actually think this security check is to prevent people from moving other phones onto Sprint's network, and somehow our root exploit resets some activation flag that makes it look like the phone was never activated or activated multiple times. No point speculating though. Hopefully the dev team will release a statement about this at some point.
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Old July 31st, 2011, 08:30 AM   #8 (permalink)
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While Sprint can try to correlate the recent flood of Error 16s with rooting the Evo 3D, they can't conclusively prove that your error 16 is the direct result of rooting. It's circumstantial evidence.

Found this forum talking about error 16 even before E3D root came out.
.:What is "Error Code 16" !!???:..

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it usually happens when you do a ##RTN# on the phone, sprint is basically upgrading their network security so it does not recognize your phone after the hard reset, easy way to fix it is to call CS from another phone and tell them you need a network refresh or walk in to a store. The reps have a special number for this issue.
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Yup called sprint tech support, asked for a HRL refresh

That fixed it
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Old July 31st, 2011, 08:49 AM   #9 (permalink)
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I Revolution'ed last night and had error 16 along with no incoming calls and no 3g data.

lady on the phone didnt say anything but ask me for my info and then say it should be all taken care of.

there should be better ways for sprint to check for people rooting rather than this, but i wont elaborate on my ideas... . But really why do they care now, people are releasing that sprint will service rooted phones now

Loosing phone and data coverage reminded me too much of when my Hero's 1.5 crashed and left the phone without coverage of any kind... eeeee
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Old July 31st, 2011, 01:53 PM   #10 (permalink)
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Yeah i got that error too. Also Error Code: 97/Error Class 2 when sending text. Its weird cause it was working great following root. 12hrs later, problems. Contacted sprint and told them i couldn't txt, they fixed it immediately.
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Old July 31st, 2011, 02:16 PM   #11 (permalink)
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Yeah, let's not get backwards who did what and start blaming Sprint.

They are releasing an unlocked bootloader soon enough.

Any trouble caused here came from us using a _developer_ root. Not Sprint.

I'd respectfully suggest that the conspiracy thinking gets reined in before insanity ensues.

All phones have security for carrier locking.

You just waltzed past a heavily encrypted system originally designed to not let anyone do that.

And it triggered carrier lock security in some cases.

Where's the surprise? Where's the conspiracy?
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Old July 31st, 2011, 05:31 PM   #12 (permalink)
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Error code 16 is a new security measure by Sprint. It is random and potentially triggered anytime you do a hard reset on any Sprint phone now. Something in this rooting process makes the phone think its been hard reset. It is not by any means an attempt to track rooting. Sprint really doesnt care if you root your phone anymore.
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Old July 31st, 2011, 06:20 PM   #13 (permalink)
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I just got done doing our 3 phones. The first one had the problem the next 2 i did differently and they worked fine no problem and I did it by accident. Not saying this is why but both times it worked.

Before I did the recover and just after S-off I did a factory reset and booted phone to do the hands free activation. Then I did the recovery and installed rom and had no problems at all.
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Old July 31st, 2011, 07:12 PM   #14 (permalink)
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This is definitely not just caused by rooting, my wife was experiencing this last week. She obviously wasn't rooted at that time yet. She did however do a hard reset and that is when it started shortly after.

So rooting cannot be the only cause for this problem.
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Old August 1st, 2011, 03:24 PM   #15 (permalink)
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Quote:
Originally Posted by EVOlution3 View Post
Error code 16 is a new security measure by Sprint. It is random and potentially triggered anytime you do a hard reset on any Sprint phone now. Something in this rooting process makes the phone think its been hard reset. It is not by any means an attempt to track rooting. Sprint really doesnt care if you root your phone anymore.
I could see Sprint trying to track who is rooted/S-OFF. Sure, they'll still service your phone like you were not rooted, but knowing that you are could help a CSR navigate you through different troubleshooting techniques.

Although, I would love to meet a CSR that was versed in flashing through a custom recovery.
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Old August 1st, 2011, 04:38 PM   #16 (permalink)
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it happened to me too. just call and tell them you have an account validation issue and they can fix it pretty quickly, if they ask what happened just tell them you hard reset your phone. i called last night and it took like 10 minutes for the rep to fix.
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Old August 1st, 2011, 05:06 PM   #17 (permalink)
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If you get the error 16 error, don't hang up; you automatically get placed to the proper Sprint department, and a rep will fix it for you, no questions asked.
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Old August 1st, 2011, 06:15 PM   #18 (permalink)
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Quote:
Originally Posted by Stix View Post
I just got done doing our 3 phones. The first one had the problem the next 2 i did differently and they worked fine no problem and I did it by accident. Not saying this is why but both times it worked.

Before I did the recover and just after S-off I did a factory reset and booted phone to do the hands free activation. Then I did the recovery and installed rom and had no problems at all.
Fwiw I did mine the same way you did your second two and didn't receive the error.
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Old August 1st, 2011, 06:20 PM   #19 (permalink)
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Fwiw I did mine the same way you did your second two and didn't receive the error.
Good to know. If it saves a call its worth a shot..
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Old August 1st, 2011, 09:51 PM   #20 (permalink)
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If you get the error 16 error, don't hang up; you automatically get placed to the proper Sprint department, and a rep will fix it for you, no questions asked.
This is what I did today. I was unable to move my service to my 4G so I just let a regular call fall through to the right CSR. Took 5 minutes, and most of that was waiting for my E3D to boot back up after the CSR asked me to restart it. No questions beyond checking my identity were asked.
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Old August 8th, 2011, 07:03 PM   #21 (permalink)
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A simple battery pull fixed it for me.
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Old August 9th, 2011, 06:37 AM   #22 (permalink)
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I went through the root just fine. My problem is with Error 16 after you finish it. I called tech support at sprint and they tried to clear the flag for hour on the phone last night and was not able to do so. They want me to go to the sprint store today to have a technician look at it. . What makes my situation different is that i just went to mexico and had them put an international flag to allow me to make calls. They are thinking my phone got cloned. Beside removing rooted apps. what can i do to make it a little less suspicious. And how do you remove the superuser app.
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Old August 9th, 2011, 06:55 AM   #23 (permalink)
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I went through the root just fine. My problem is with Error 16 after you finish it. I called tech support at sprint and they tried to clear the flag for hour on the phone last night and was not able to do so. They want me to go to the sprint store today to have a technician look at it. . What makes my situation different is that i just went to mexico and had them put an international flag to allow me to make calls. They are thinking my phone got cloned. Beside removing rooted apps. what can i do to make it a little less suspicious. And how do you remove the superuser app.
fully unroot so they dont see the big s-off in h-boot
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Old August 9th, 2011, 04:19 PM   #24 (permalink)
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Originally Posted by mike1520 View Post
I went through the root just fine. My problem is with Error 16 after you finish it. I called tech support at sprint and they tried to clear the flag for hour on the phone last night and was not able to do so. They want me to go to the sprint store today to have a technician look at it. . What makes my situation different is that i just went to mexico and had them put an international flag to allow me to make calls. They are thinking my phone got cloned. Beside removing rooted apps. what can i do to make it a little less suspicious. And how do you remove the superuser app.
Try this:

[RUU] RUU_Shooter_Sprint_WWE_1-11-651-2_radio_radio_0-97-00-0518_nv_spcs_1-15_release - xda-developers

Rename that to PG86IMG.zip and put in the root of your SD card. Boot into your bootloader.
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Old August 16th, 2011, 11:27 PM   #25 (permalink)
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Has anyone run into a problem of entering the beta key and it showed up saying invalid beta key? If so what did you do to fix and get root?
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Old August 17th, 2011, 09:31 AM   #26 (permalink)
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Has anyone run into a problem of entering the beta key and it showed up saying invalid beta key? If so what did you do to fix and get root?
are you copying and pasting or typing directly? it is case sensitive also make sure you are correctly entering your sn
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Old September 23rd, 2011, 11:15 AM   #27 (permalink)
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Thanks to everyone who posted their experience here. I got the same exact problem and was so glad there was an answer. I waited on the phone after the error messages and was connected to CSR. They didn't even ask what I did, just some questions to verify who I am. 5 mins and my phone was fine and ready to send/receive.
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Old October 3rd, 2011, 10:48 AM   #28 (permalink)
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Thanks to everyone who posted their experience here. I got the same exact problem and was so glad there was an answer. I waited on the phone after the error messages and was connected to CSR. They didn't even ask what I did, just some questions to verify who I am. 5 mins and my phone was fine and ready to send/receive.

same experience. sprint rep "Rene" fixed it in a jiffy!
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Old October 25th, 2011, 12:38 AM   #29 (permalink)
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I got this after activating my Evo 3D. No root involved (yet... muahaha). Maybe it's because I reported my Evo 4G stolen, activated an Evo 3D last week (it was defective), then activated another Evo 3D today.
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Old October 25th, 2011, 04:09 AM   #30 (permalink)
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I got the error when I rooted my e3d but I just rooted my son's last night and didn't get the error.
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Old October 28th, 2011, 07:47 PM   #31 (permalink)
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I have this error 16 problem right after i S-off my Evo 4G. I booted and tried to make a phone call and I got the error message.
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Old December 8th, 2011, 03:02 PM   #32 (permalink)
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I know I am late to party on reporting this, but here goes anyway. Back when I got S-OFF and rooted via Revolutionary, I too had the Error 16 problem.

I was going to stay on the line and call Sprint, but ended up wanting to instead push forward with flashing a recovery. My handset froze up for some reason that I cannot recall and needed the battery to be pulled for a minute. This not only brought my Sprint HTC EVO 3D back to life, but it also fixed the Error 16 issue. I did not even have to call Sprint, but that is good to know if it ever happens again.
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Old December 12th, 2011, 02:19 PM   #33 (permalink)
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I'm on Boost Mobile and it's been a week since I rooted with Revolution. Everything was working well till this morning when I needed to make an important call. After getting the error 16 I was forwarded to a Sprint CSR who asked me for name, phone number, and model of phone and explained my phone had "fallen out of sync" with the network and that he was "making an adjustment" that should fix it. Then he told me to pull the battery for 30 seconds, reboot, and try a call. All is well again. If there is a next time, I'll just try the batt pull and hope that fixes it. Thanks for that info! [Edit - I should clarify that I found this thread through a websearch for "sprint error 16" and didn't notice this is an EVO 3D specific thread.]
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Old May 6th, 2012, 03:10 PM   #34 (permalink)
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i have a htc wildfire s not rooted and on vm and i got error 16 and called like 16 times and they said its somthing with there cell towers
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Old May 6th, 2012, 03:19 PM   #35 (permalink)
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i have a htc wildfire s not rooted and on vm and i got error 16 and called like 16 times and they said its somthing with there cell towers
If they admit it's something with their cell towers, there's nothing you can do about it, as they need to dispatch a tower repair crew to fix it. If you live in one of the areas that are on the first round of LTE upgrades, I would expect that you might be getting those errors for awhile, as I'm sure LTE is taking the priority.

If you call again, ask for an estimated time to repair.
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Old May 14th, 2012, 08:13 AM   #36 (permalink)
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For anyone having this error, do the following:

Call sprint or use the sprint chat

tell them you have a error 16 and you want the phone refreshed

let them do their thing and bam, fixed. ive done this 4 times 4 different phones.
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