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Old August 22nd, 2012, 11:48 AM   #1 (permalink)
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Default Reinstalling Android OS from scratch

Hi guys

Is there any chance that I can reinstall android OS from scratch? The reason why I need to do that, is because I removed the SD card from phone while firmware update was taking place and updating failed. Now my phone cannot boot up and factory reset cannot be done. I have a HTC EVO 3D.

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Old August 22nd, 2012, 12:00 PM   #2 (permalink)
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Hi...

Welcome aboard. Have you tried removing and re-inserting the battery. I'm not sure how removing the sd card would have caused that to happened.

As for your question, resetting the device is the only way to do what you want. If you do not have the "fast boot" box checked, then holding down the power and up volume button should take you to a screen that you can follow steps to reset the device.

I'm sure a staff member will move your thread to its support forum. Where you'll be able to find info and get tips on this device.

Good luck and thanks for joining the community.
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Old August 22nd, 2012, 12:01 PM   #3 (permalink)
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I moved your thread to the HTC Evo 3D All things root forum so other device owners could help you out.
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Old August 22nd, 2012, 12:03 PM   #4 (permalink)
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I have tried factory reset but nothing happens ;/ My phone gets stuck on the welcome screen and does nothing!
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Old August 22nd, 2012, 12:13 PM   #5 (permalink)
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I have asked a friend who is very adept with HTC devices to take a look at this thread. Hopefully he will stop by soon.
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Old August 22nd, 2012, 12:13 PM   #6 (permalink)
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Quote:
Originally Posted by Varnis9 View Post
I have tried factory reset but nothing happens ;/ My phone gets stuck on the welcome screen and does nothing!
If that is the case, and if you are not rooted, then you would be a good candidate for a replacement device. Contact your local Sprint repair store for assistance.

Best of luck.
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Old August 22nd, 2012, 12:17 PM   #7 (permalink)
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I bought the device from amazon and is located in the UK. How can I know that I am not rooted? ;/ Isn't there any chance that the OS problem can be fixed?
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Old August 22nd, 2012, 12:26 PM   #8 (permalink)
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Quote:
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I bought the device from amazon and is located in the UK. How can I know that I am not rooted? ;/ Isn't there any chance that the OS problem can be fixed?
If it can be fixed, the person I PM'd will be able to help you. He just may not be online right now.
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Old August 22nd, 2012, 12:28 PM   #9 (permalink)
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If it can be fixed, the person I PM'd will be able to help you. He just may not be online right now.
OK Unforgiven thanks for the reply!
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Old August 22nd, 2012, 12:30 PM   #10 (permalink)
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There is.a.chance,it.depends what was flashing when you interupted it. I have to ask why would you pull your ad card,battery,or in.general mess with your phone at all while it.was flashin?

What is.the information on your.hboot.screen,and what were you trying to flash? What was your software build number if you know it.
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Old August 22nd, 2012, 12:32 PM   #11 (permalink)
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If it is a UK phone, then it is a GSM version of the phone, you have 2 options, call HTC and they will walk you through the process, of, get the proper Image file stock rom, and flash in HBoot, we will need to make sure your phone is a GSM phone first.

The question is why would you pull the battery during install, ??
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Old August 22nd, 2012, 12:34 PM   #12 (permalink)
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I took my SD card out because I thought that I could prevent anything from being deleted (nobbie thing to do I know). On my hboot men I have Fastboot, Recovery, Factory Reset, Simlock and Image CRC.

When I took the SD card out I was updating to the new Icecream Sandwich firmware.

P.S. How can I find if it is a GSM? (90% it is a GSM though).
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Old August 22nd, 2012, 12:37 PM   #13 (permalink)
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To make is easy, is it a US phone, or do you live in the UK and was the phone bought in the UK ??

My guess if you have simlock, then it is a GSM phone.



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I took my SD card out because I thought that I could prevent anything from being deleted (nobbie thing to do I know). On my hboot men I have Fastboot, Recovery, Factory Reset, Simlock and Image CRC.

When I took the SD card out I was updating to the new Icecream Sandwich firmware.

P.S. How can I find if it is a GSM? (90% it is a GSM though).
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Old August 22nd, 2012, 12:40 PM   #14 (permalink)
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I live in the UK and I bought it from amazon. I am pretty certain that it is a GSM phone since I am currently in Cyprus (europe) and here the signal is GSM and my phone worked before the problem.
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Old August 22nd, 2012, 12:46 PM   #15 (permalink)
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Well one bright side is you have the right phone for your country, to make it simple for you, before we walk your through steps and complicate things for you, I would call the carrier you are going to hook the phone up with, and they will walk you through the process of flashing the proper boot image back on your phone, and if they don't then call HTC support they will, if after that you are still stuck and they don't help you resolve your issue, then we will do our best to guide you, as we are on a CDMA version of your phone, so we want to make sure you have the proper support first.



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I live in the UK and I bought it from amazon. I am pretty certain that it is a GSM phone since I am currently in Cyprus (europe) and here the signal is GSM and my phone worked before the problem.
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Old August 22nd, 2012, 12:52 PM   #16 (permalink)
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Here is some info which might help, logically you won't have to do the re lock part, but this should work, even though the steps are for a desire HD

C&P

First of all, this is not my work. This is just a compilation of all the information obtained from various threads and the members of XDA. I claim no credit but just wanted to write this for all who wishes to get back to stock ROM (like myself) either for Backup purposes or Warranty cases. Using the HTC method to unlock the bootloader has given me hell such as Wifi error and stuffs. So here it is


Special thanks to Monx


1. Create a Goldcard (use a spare Micro SD in the phone after formatting with FAT 32) and follow the instructions below

http://www.addictivetips.com/mobile/...htc-desire-hd/
* Instructions may be for Desire HD but it can be used too for our EVO
* Only Procedure 3 is different as all u need to do is use the Goldcard helper
App to copy the Reverse CID to clipboard

2. RELOCK your Bootloader (STEP 14) if its unlocked using HTC method below
http://www.htcdev.com/bootloader/unl...uctions/page-4

3. Download your original RUU ROM from here
http://forum.xda-developers.com/show....php?t=1208485

4. Extract the ROM.ZIP file from the RUU ROM that you downloaded
One method of doing this is here
http://lukasz.szmit.eu/2010/04/extra...c-android.html

5. Once you have copied out the ROM.zip file, rename it to PG86IMG.zip

6. Copy this PG86IMG.ZIP file into the Root directory on your GOLDCARD

7. Power down your phone and with the Goldcard still in

8. Go into Bootloader (Hold POWER + Vol Down)

9. Phone will auto detect the PG86IMG.ZIP, extract and then ask permission to flash. Select "YES" ....or course

10. Once its done...you got your STOCK ROM back. However your bootloader will still show "RELOCKED"
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Old August 22nd, 2012, 12:58 PM   #17 (permalink)
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Ok I will do the steps and come back to you!

Thanks
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Old August 22nd, 2012, 01:00 PM   #18 (permalink)
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Before doing the steps first, I would call your carrier. JMO

The reason for this because the carrier can still make you do a factory reset from HBoot


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Ok I will do the steps and come back to you!

Thanks
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Old August 22nd, 2012, 01:05 PM   #19 (permalink)
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Well at this time everyone is closed. It is 9 p.m

P.S. The link on step 4 of this link does not work! http://www.addictivetips.com/mobile/how-to-make-gold-card-for-htc-desire-hd/

Furthermore, how can I complete the steps with my phone not working? ;/
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Old August 22nd, 2012, 01:12 PM   #20 (permalink)
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Does your phone power up at all ??


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Well at this time everyone is closed. It is 9 p.m

P.S. The link on step 4 of this link does not work! AddictiveTips Blog ArchiveHow To Make Gold Card for HTC Desire HD

Furthermore, how can I complete the steps with my phone not working? ;/
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Old August 22nd, 2012, 01:15 PM   #21 (permalink)
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Yes it does. It only gets to the HBoot screen. Nothing else
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Old August 22nd, 2012, 01:15 PM   #22 (permalink)
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If you battery still has juice, pull the battery out, wait 30 seconds, then put it back in, then hold the volume button down and hit the power button at the same time, see if that gets you into bootloader, then we should be able to do a factory reset from there.
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Old August 22nd, 2012, 01:18 PM   #23 (permalink)
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HARD RESETTING BY BUTTON:


1. Take out the battery, stay for a few seconds, and then reinsert the battery.
2.Press and hold the VOLUME DOWN button, and after that briefly press the POWER button.
3. Stay for the screen with the three Android images to appear, and after that free the VOLUME DOWN button.

4. Press VOLUME DOWN to choose FACTORY RESET, and after that press the POWER button.


Important:
* Please Do Not Reset Your Mobile Without Any Unrecoverable Difficulty.
** Hard Reset Will Erase All User Data From Your HTC Evo 3D.
So Keep In Mind To Back Up Your Important Data Before Hard Reset.
*** Please Fully Charge Your Phone Battery before Reset Because Any Power Failure May Damage Mobile Permanently.
****Some Times Reset Can Damage Your Mobile.
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Old August 22nd, 2012, 01:19 PM   #24 (permalink)
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This is the third time I am explaining this guys. I cannot do a factory reset because after i choose the factory reset selection, the phone gets stuck on the welcome screen. This is the case when I try booting up the phone normally
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Old August 22nd, 2012, 01:22 PM   #25 (permalink)
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OK, don't get frustrated, I thought you were trying to reset from the menu screen, then you will have to wait until tomorrow, then, we would hate for you to flash an image file and it is the wrong one, you can call your carrier tomorrow or HTC support, they will square you away

HTC Info below




Call us on:

0845-890-0079


Monday - Friday

9 am to 9 pm

Saturday

9 am to 1 pm






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This is the third time I am explaining this guys. I cannot do a factory reset because after i choose the factory reset selection, the phone gets stuck on the welcome screen. This is the case when I try booting up the phone normally
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Old August 22nd, 2012, 01:23 PM   #26 (permalink)
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Also, how long did you leave it on the welcome screen, could take up to 10 minutes.
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Old August 22nd, 2012, 01:27 PM   #27 (permalink)
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If you choose to be impatient and don't want to wait until tomorrow, then you can post here over at XDA, they have a specific GSM forum and they might be able to guide you best, this forum is geared for CDMA

We have tried our best too help you, sorry

EVO 3D GSM Android Development - xda-developers
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Old August 22nd, 2012, 01:27 PM   #28 (permalink)
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Well I talked with HTC before, and they told me that I need to take the phone to them since they cannot do anything else... I will take the phone to the distributor tomorrow and see what they will say... Thanks anyway guys!!
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Old August 22nd, 2012, 01:29 PM   #29 (permalink)
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Give XDA a try they might be able to resolve your issue



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Well I talked with HTC before, and they told me that I need to take the phone to them since they cannot do anything else... I will take the phone to the distributor tomorrow and see what they will say... Thanks anyway guys!!
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Old August 22nd, 2012, 01:45 PM   #30 (permalink)
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Quote:
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What is.the information on your.hboot.screen,and what were you trying to flash? What was your software build number if you know it.

Answer these questions?
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Old August 22nd, 2012, 01:56 PM   #31 (permalink)
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Scotty, I think he did of sort of answer them, he took the OTA update, he is not rooted, so someone moved his post to the rooted section, and he does not see the HBoot version. I have also tried to get him to do a FR from bootloader, but he cannot. also HTC told him there was nothing else they could do for him, he had to bring the phone in, he needs to flash the RUU from BL.



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Answer these questions?
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Old August 22nd, 2012, 02:00 PM   #32 (permalink)
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Quote:
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Scotty, I think he did of sort of answer them, he took the OTA update, he is not rooted, so someone moved his post to the rooted section, and he does not see the HBoot version. I have also tried to get him to do a FR from bootloader, but he cannot. also HTC told him there was nothing else they could do for him, he had to bring the phone in, he needs to flash the RUU from BL.
I moved it here as I figured flashing a rom would require root. If you think it belongs elsewhere, feel free to move it.

And thanks guys for trying to help here.
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Old August 22nd, 2012, 02:02 PM   #33 (permalink)
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NP, I think Scotty thought he was rooted



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I moved it here as I figured flashing a rom would require root. If you think it belongs elsewhere, feel free to move it.

And thanks guys for trying to help here.
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Old August 22nd, 2012, 02:03 PM   #34 (permalink)
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Quote:
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NP, I think Scotty thought he was rooted
OK, my bad. And I just gave you your 2k thanks.
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Old August 22nd, 2012, 02:05 PM   #35 (permalink)
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LMAO, you know I never even noticed that, LOL



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OK, my bad. And I just gave you your 2k thanks.
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Old August 22nd, 2012, 02:17 PM   #36 (permalink)
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Quote:
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Scotty, I think he did of sort of answer them, he took the OTA update, he is not rooted, so someone moved his post to the rooted section, and he does not see the HBoot version. I have also tried to get him to do a FR from bootloader, but he cannot. also HTC told him there was nothing else they could do for him, he had to bring the phone in, he needs to flash the RUU from BL.
Right. He's not tried to.flash anything that Ive seen. Bootloader version and baseband will help us.find the correct ruu,and.should.be visible in hboot even if not rooted.

Once the correct ruu is.determined,he can download and run the .exe. if he has trouble.there,he,or us, can extract Rom.zip. I am a huge fan.of the .exe files,I believe one should.always run them.first.where .avaable.

So if.I'm understanding,he's pulled the sd during an.ota? Not while flashing in hboot? Either way there is.a.very good chance the ruu will recover it if the phone was not.interrupted while.flashing the radio.

Admittedly,im.at.work,so.its hard to.give it my undivided attention
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Old August 22nd, 2012, 02:21 PM   #37 (permalink)
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Yep, lets see if he comes back after checking over at XDA, here is what he responded to you earlier

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I took my SD card out because I thought that I could prevent anything from being deleted (nobbie thing to do I know). On my hboot men I have Fastboot, Recovery, Factory Reset, Simlock and Image CRC.

When I took the SD card out I was updating to the new Icecream Sandwich firmware.
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Old August 23rd, 2012, 06:34 AM   #38 (permalink)
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Yep, lets see if he comes back after checking over at XDA, here is what he responded to you earlier
yes,i saw that reply but he left out the important info at the top of the screen

i guess hes not been back yet,hopefully he will show up again if he finds a solution(or doesnt)

also sorry about the incoherent posts and all the periods,its what happens when i try and type quickly on my phone at work,lol.
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Old August 23rd, 2012, 06:40 AM   #39 (permalink)
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NP bro, we respect your insight no matter what, and this is not my specialty either, I have some knowledge but nowhere near what you have, well more because of my choosing, lol but I assume he is not back BC he is in the UK and when we were trying to help him it was around 9 or 10 PM there, and by now he is most likely gone to his carrier this afternoon, I say afternoon BC I believe they are 5 hours ahead of us, lol I believe you hit the hammer on the nail, most likely using the RUU.exe would have solved his issue knowing his proper HBoot, rather than trying to get him to flash it from bootloader.



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yes,i saw that reply but he left out the important info at the top of the screen

i guess hes not been back yet,hopefully he will show up again if he finds a solution(or doesnt)

also sorry about the incoherent posts and all the periods,its what happens when i try and type quickly on my phone at work,lol.
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Old August 23rd, 2012, 05:19 PM   #40 (permalink)
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I sent him a PM, to see what the final outcome was, I also told him if he did not have it fixed yet to come back here that we had a few other suggestions for him, we wait patiently.
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Old August 23rd, 2012, 05:58 PM   #41 (permalink)
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