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Old December 29th, 2012, 06:18 PM   #1 (permalink)
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Default Computer randomly crashes

Sometimes, just during normal use, my computer will crash and show a black screen. The sound goes and i can just hear a low pitched sound from the speakers.

It's happened in Chrome when I switched tabs and during a mission on GTA.

Any idea what could be the source of the problem?

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Old December 29th, 2012, 06:20 PM   #2 (permalink)
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Starting point: What OS? Windows 7? 8? XP? Linux?

If windows, why are you using windows?! :P

Joking.

Regardless, OS please, and any changes that have been made to the computer recently. Hardware, software, etc.
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Old December 29th, 2012, 06:23 PM   #3 (permalink)
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Windows 7 64bit (I may make the move to dual boot Linux and win 7 if i get an ssd)

No major changes to anything, but a 'new' replacement graphics card.
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Old December 29th, 2012, 06:24 PM   #4 (permalink)
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Okay, so windows 7 64bit. Have you updated anything recently? New hardware? Has this all worked before previously without any issues?
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Old December 29th, 2012, 06:26 PM   #5 (permalink)
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See my last post
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Old December 29th, 2012, 06:27 PM   #6 (permalink)
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Ah you ninja'd that edit as I was posting

Okay, is it the same model gfx card? Do you have the appropriate drivers for your OS?
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Old December 29th, 2012, 06:31 PM   #7 (permalink)
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Same card, yeah.

Same drivers, definitely for the right OS.
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Old December 29th, 2012, 06:33 PM   #8 (permalink)
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Okay, why did you replace the card in the first place? What happened to it? Were you getting these problems before? (Sorry. Probing questions. Can you tell I've done tech support for a living?)
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Old December 29th, 2012, 06:42 PM   #9 (permalink)
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Yeah, you seem to have all the questions.

RMA'd my last card cos it kept whining/squealing, especially during folding. (interestingly, when Scan tested it, they found it to be overheating)

Got the new card and it still whines when Folding, but scan support just said it's becuase its under high stress.

That's about all.
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Old December 29th, 2012, 06:48 PM   #10 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
Windows 7 64bit (I may make the move to dual boot Linux and win 7 if i get an ssd)
Why are you waiting until if/when you get an SSD? (Kindly note that I don't do windows. I have zero idea if your issue, or your perceived issue, has to do with windows or Linux or the combination of the two on the same drive or...what?)

Quote:
No major changes to anything, but a 'new' replacement graphics card.
Funny, but graphics card was my first guess as the culprit, so it's interesting you have a new one.
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Old December 29th, 2012, 06:48 PM   #11 (permalink)
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Originally Posted by Mehta23 View Post
Yeah, you seem to have all the questions.

RMA'd my last card cos it kept whining/squealing, especially during folding. (interestingly, when Scan tested it, they found it to be overheating)

Got the new card and it still whines when Folding, but scan support just said it's becuase its under high stress.

That's about all.
So two cards whining. Hm. That's...not normal. If it was, they woulsnt have replaced the first. So it is possible to have gotten two lemons, sadly. On the off chance, got a spare card that's another brand? My guess is the cards at fault again, but this would also rule out operating system issues..
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Old December 29th, 2012, 09:39 PM   #12 (permalink)
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Could be a flaky power-supply. Can't handle the load properly, especially when Folding@Home or FPS gaming or something.
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Old December 29th, 2012, 09:45 PM   #13 (permalink)
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It is not the cards fault, it is maybe caused byvHis power Supply Which is not able to take the load aand so the PC crashes due to lack of Power Being Supplied to it!
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Old December 30th, 2012, 04:37 AM   #14 (permalink)
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Quote:
Originally Posted by moodyblues View Post
Why are you waiting until if/when you get an SSD? :
I dunno, I could dual boot now but I was told it'd be easier when windows was on a separate drive.....

They replaced the original card becuase it was overheating - they didn't mention the noise when tested.

No, I don't have another card or another computer to test out my card.

My power supply is a Corsair 750W.
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Old December 30th, 2012, 06:24 AM   #15 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
I dunno, I could dual boot now but I was told it'd be easier when windows was on a separate drive.....

They replaced the original card becuase it was overheating - they didn't mention the noise when tested.

No, I don't have another card or another computer to test out my card.

My power supply is a Corsair 750W.
It could be faulty or not quite right. What's happening almost certainly sounds like a hardware problem rather than software. Think you've already gone through two graphic cards. Usual method of troubleshooting something like this, is a process of elimination. A bad power-supply can certainly cause the shutting down under heavy loads.
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Old December 30th, 2012, 06:40 AM   #16 (permalink)
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Oh crap, forgot to mention that this has only happened with my replacement graphics card. Also, even though they said it was new, it came in a different box, and has small scratches on it ...
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Old December 30th, 2012, 08:37 AM   #17 (permalink)
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Faulty/marginal PSU is a possibility, So is Overheating. what are your temps under normal use and under stress (folding etc). if you've not cleaned the dust & fluff from the cooler and fans for a while, that might help.

Regarding Dual booting Windows & Linux. they co-exsist quite happily on the same HDD. The Linux installer will detect windows and re-size its partition for you.

I'd recommend custom partitioning along these lines (500Gb disk as an example)

250 Gb to Win
50Gb for Linux root (/) partition
2 x Ram for linux swap if ram < 2Gb, else same size as installed RAM.

the remaining 196 or sd for linux home (/home) partition. - This is where all your documents, photos, music etc. goes.

Remember Linux partitions formatted Ext4, let the software decide format for Linux Swap.
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Old December 30th, 2012, 08:55 AM   #18 (permalink)
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I've been Steam chatting, and browsing on my PC for around 2 hours

CPU = 34C
Mobo = 24C
GPU = 27C

When I game for about an hour, CPu goes past 45, GPU hits 40 , maybe more.

( In TF2, this card hits 40C after an hour, old card went past 60C)
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Old December 30th, 2012, 09:01 AM   #19 (permalink)
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Quote:
Originally Posted by mikedt View Post
A bad power-supply can certainly cause the shutting down under heavy loads.
Is Chrome open with 5 tabs, one being a radio, and my download folder open in Windows considered to be heavy?

Good news everyone!

I've just noticed, I can hear a weird noise from my PSU, like something is stuck in the fans, or something is wrong with the fans. I will open up my PC and have a look soon.
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Old December 30th, 2012, 01:41 PM   #20 (permalink)
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Quote:
Originally Posted by Davdi View Post
I'd recommend custom partitioning along these lines (500Gb disk as an example)

250 Gb to Win
50Gb for Linux root (/) partition
2 x Ram for linux swap if ram < 2Gb, else same size as installed RAM.

the remaining 196 or sd for linux home (/home) partition. - This is where all your documents, photos, music etc. goes.
The 50GB / partition suggestion is a bit excessive, especially given the total amount of space available in this person's scenario. I'd give it no more than 25GB. Even that is probably way more than will ever be needed. Keep in mind that unlike windows, *nix applications are elegant, not bloated. I doubt the user could ever install enough apps that 25GB would be insufficient.

To put this in perspective, when I partitioned the 600GB disk in the laptop I'm typing this on, I allocated 45GB for root, and the rest for /home, /data, and swap. Of the 45GB for /, I've only used 13GB--and I've installed THOUSANDS of applications in the year I've had this laptop.
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Old December 30th, 2012, 02:58 PM   #21 (permalink)
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Hi again, tested my PSU using the paper clip method - A-OK. Also dusted out everything and I can no longer hear that rattling sound.

RE Dual boot, I was told in another thread that Linux would be ok on my HDD.
.
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Old January 4th, 2013, 08:00 AM   #22 (permalink)
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Right.

When playing TF2 the other day, I saw the floor flickering, and shaking. This went on for about 30 seconds, and then stopped. When it stopped the EVGA precision x overlay also closed. Don't know if this means anything...

Today, I had a BSOD, and then after the reset, the log in screen where I enter my PW went white, and the pC was unresponsive. 2nd reboot, everything seems ok now.

I sent off the form to see if I can get another RMA.
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Old January 4th, 2013, 05:50 PM   #23 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
Today, I had a BSOD, and then after the reset, the log in screen where I enter my PW went white, and the pC was unresponsive. 2nd reboot, everything seems ok now.
Take a look at the Windows Event Viewer (Windows Logs, Application and/or System) for info on what caused the BSOD. There will be an .exe or .dll listed somewhere that's the culprit.
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Old January 5th, 2013, 03:18 AM   #24 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
Oh crap, forgot to mention that this has only happened with my replacement graphics card. Also, even though they said it was new, it came in a different box, and has small scratches on it ...
That's an important clue! In the past I've been bedeviled by dodgy graphics cards. (Anyone else remember VESA local bus video cards?) IME some video cards can cause all kinds of problems. I have a now old quad core Core2 "cube" computer that was once state of the art, but for some reason didn't accept a video card in the first of its two (and only) PCIe slots. This computer that I bought "bare bones" has an Intel chipset (950X IIRC) that has given me problems in other motherboards. So what should be interchangeable parts aren't always that way.

Unfortunately this only complicates things for you.
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Old January 5th, 2013, 07:18 AM   #25 (permalink)
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Quote:
Originally Posted by Slug View Post
Take a look at the Windows Event Viewer (Windows Logs, Application and/or System) for info on what caused the BSOD. There will be an .exe or .dll listed somewhere that's the culprit.

I'll be checking this in a bit. How do I know where the BOSD comes? Or should I have noted the time....

Edit: I opened up the Event View. Looking down the applications bit, I see quite a few errors and warnings. I think the BSOD happened before 2pm sometime, and there are 11 errors and warnings.

I don't really know how to format the info for you guys, but this is one error i recieved.

Source is WMI

Quote:
- System

- Provider

[ Name] Microsoft-Windows-WMI
[ Guid] {1edeee53-0afe-4609-b846-d8c0b2075b1f}
[ EventSourceName] WinMgmt

- EventID 10

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2013-01-04T13:35:00.000000000Z

EventRecordID 11514

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer My-Precious

Security


- EventData

//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003

The other is

BstHd AndroidSvc

Quote:
System

- Provider

[ Name] BstHdAndroidSvc

- EventID 0

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2013-01-04T13:34:55.000000000Z

EventRecordID 11513

Channel Application

Computer My-Precious

Security


- EventData

Service cannot be started. System.ApplicationException: Cannot start service. Service did not stop gracefully the last time it was run. at BlueStacks.hyperDroid.Service.Service.OnStart(Stri ng[] args) at System.ServiceProcess.ServiceBase.ServiceQueuedMai nCallback(Object state)
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Old January 5th, 2013, 02:54 PM   #26 (permalink)
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Other useful info:

[ This happened during the day when I thought I might have a problem with my PSU]


I had to remove one of my RAM sticks to get at the motherboard power cable. After checking that works, I rebooted my PC, but forgot to plug in the RAM again. Shut it down, put it back in and booted into the bios. I think I changed some settings around, and realised that there was no point ( changed to quiet mode) and then laoded up the optimised deafults. I then realsied that this would underfclock my RAM to 1333Mhz, not the specified 1600, so I went back in and OC'd it. Because Im an idiot , I clicked the wrong button and set it to 1800Mhz.

When I booted up with ram at 1800, I had a BSOD, and then when I changed it back to 1600, i was A-OK.

Just in case, I am going to run memtest tonight.
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Old January 6th, 2013, 04:49 PM   #27 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
How do I know where the BOSD comes? Or should I have noted the time....
Just check the logs once you reboot; you'll have a good idea of when the BSOD occurred so will only have to look back a few minutes. It's been a long time since I experienced one myself, but I think they're logged as "critical". You can filter the different event logs by right-clicking on their name in the left panel and selecting "Filter current log...."

If the crash is caused by a low-level driver it's possible that a useful error log won't be generated, in which case you can examine the automatically-generated .dmp file with a tool such as BlueScreenViewer to find out which file(s) are at fault (no pun intended!)

Quote:
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I [...] then laoded up the optimised deafults. I then realsied that this would underfclock my RAM to 1333Mhz, not the specified 1600, so I went back in and OC'd it
I don't think the RAM is a problem tbh. The SPD rating on those modules is 1333MHz, and the SPD voltage is listed as 1.5V. However Corsair themselves state that the "tested" speed of 1600MHz required the same voltage, suggesting that the modules are well within tolerance at that clock speed.
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Old January 7th, 2013, 09:15 AM   #28 (permalink)
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I'd have thought that I just look for the critical files but there were a few and i got a bit confused.

But am I right in going into the application folder from the event viewer..?
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Old January 7th, 2013, 04:31 PM   #29 (permalink)
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I had a look , but there were no critical logs in the event viewer?
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Old January 8th, 2013, 02:36 PM   #30 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
am I right in going into the application folder from the event viewer..?
There or System are where they are normally found, iirc.

Quote:
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I had a look , but there were no critical logs in the event viewer?
Check your /windows/temp directory for *.dmp files created around the time of the BSODs, and use BlueScreenViewer to see what caused them.
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Old January 12th, 2013, 08:11 AM   #31 (permalink)
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I looked for .dmp files in the folder - nothing.

Gonna try the program you linked me to.

Is the info I posted earlier not useful?
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Old January 12th, 2013, 08:24 AM   #32 (permalink)
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Old January 12th, 2013, 03:27 PM   #33 (permalink)
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By those logs it looks like something with your hard drive. Might want to tun chkdsk just in case.

The How-To Geek Guide to Using Check Disk in Windows 7 or Vista - How-To Geek

Also may want to test your RAM with MemTest:
RAM - Test with Memtest86+ - Windows 7 Forums


By your description though, it sounds like the gfx card but those temps are not very high at all.

A couple of other questions:

Do you use norton AV?
Have you tried updating to more recent GFX drivers?


Your error on jan 1st-driver error)
https://www.google.com/search?q=0x000000c4

Your error on dec 30th-NTFS file error)
https://www.google.com/search?q=0x00000024

Other error on dec 30th-some kind of file error)
https://www.google.com/search?q=0x000000b3


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Old January 12th, 2013, 04:54 PM   #34 (permalink)
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I tested my RAM before, and everything was fine. Shortly after these recent BSOD's, I did another test, but I only had time for a 50% check. I'll do another later on.

Yeah, I thought it could be the gfx card as I never had these problems before...

I use Avast and I forgot to uninstall Microsoft Security, so I have that there too.

I have updated the drivers , I think I did it yesterday or the day before.

Edit: I looked at the check drive thing... as my 1Tb hdd is nearly half full / half empty, I'll have to do this overnight or maybe in the morning.
I'll post my findings! Cheers

Edit Edit: Just forgot to mention that I havent had any major problems since the BSOD I posted about in here. I had some stuttering/pausing in TF2, but that might have been due to the sever
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Old January 13th, 2013, 02:43 PM   #35 (permalink)
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I did the check disk, but I had to go out midway. When I came back, my PC was at the Windows Log in page.

How do I check the results of the check?
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Old January 13th, 2013, 06:26 PM   #36 (permalink)
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There are instructions here on how to check the event log for the information
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Old January 14th, 2013, 09:24 AM   #37 (permalink)
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I found the results, doesn't seem like there's anything bad, it said it had made some changes....




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Old January 14th, 2013, 10:56 AM   #38 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
I found the results, doesn't seem like there's anything bad, it said it had made some changes....

"CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system."
That MFT message is completely normal. The size of the MFT will change as needed. No problem there.

Quote:
"Cleaning up 515 unused index entries from index $SII of file 0x9."
File 0x9 is a hidden file used by the NTFS file system. It's common to see "error" messages related to file 0x9, and 99.999% of the time it's just normal housekeeping. As long as you don't get it twice in a row, you're fine. Even if you do get it twice, you're usually OK. On rare occasions Windows versions prior to 7 had more serious file system problems when CHKDSK kept on returning errors. I haven't seen any major file system problems as of Windows 7.
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Old January 14th, 2013, 03:54 PM   #39 (permalink)
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SO I guess I'm good on the HDD then.

News:

Whilst in Tropico, the screen went black- again- and this time then went purpled. As before, my headphones stopped playing the music and instead just made a loud buzzing sound. Had to restart my PC again.

More news:

My RMA request from Scan has been accepted, so my card will be sent off this week maybe

Edit:

Went into Event VIewer to see if anything came up, the only errors around the time of the crash were these :

Quote:
Service cannot be started. System.ApplicationException: Cannot start service. Service did not stop gracefully the last time it was run.
at BlueStacks.hyperDroid.Service.Service.OnStart(Stri ng[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMai nCallback(Object state)
Quote:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected..
Could Bluestacks be the cause?

Edit Edit:

Found this
Quote:
The BlueStacks Android Service service terminated with the following error:
An exception occurred in the service when handling the control request.
Which came up during the boot up after my crash... Obviously I'll try quitting/uninstalling it to see if it makes a difference...



Edit:Edit:Edit:

Disabled Bluestacks, and I also googled the Bluestacks error. In two pages, both OP's were told to use this tool
AdwCleaner Download


This is getting serious now, and I fully appreciate anyone's help or thoughts


One last thing:

Would using my GPU in the second PCIe x8 slot be the same as testing it in someone else's PC?
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Old January 14th, 2013, 10:12 PM   #40 (permalink)
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Mehta23 - Can you try downloading and running EVGA OC Scanner? This should cause the GPU to crash if it is at fault, and will also show any artifacting that is happening with the card. We will get this sorted one way or another!

Link : EVGA | Software | EVGA OC Scanner
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Old January 15th, 2013, 07:40 AM   #41 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
Would using my GPU in the second PCIe x8 slot be the same as testing it in someone else's PC?
Not quite, but since PCIe is a serial interface and not a bus, trying the card in the other PCIe slot would be a good check to find out if there's a hardware problem with the one you're using now.
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Old January 15th, 2013, 12:47 PM   #42 (permalink)
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Quote:
Originally Posted by EVGA_RobB View Post
Mehta23 - Can you try downloading and running EVGA OC Scanner? This should cause the GPU to crash if it is at fault, and will also show any artifacting that is happening with the card. We will get this sorted one way or another!

Link : EVGA | Software | EVGA OC Scanner
How long do I need to run it at? I guess opening it up and leaving it like that for a bit will be ok...
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Old January 23rd, 2013, 07:15 PM   #43 (permalink)
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Quote:
Originally Posted by Mehta23 View Post
Sometimes, just during normal use, my computer will crash and show a black screen. The sound goes and i can just hear a low pitched sound from the speakers.

It's happened in Chrome when I switched tabs and during a mission on GTA.

Any idea what could be the source of the problem?
GTA ? maybe
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Old January 24th, 2013, 09:22 AM   #44 (permalink)
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Well... Nearly every time I open it... I have to FC it nd then restart the game.

But it's happened in Chrome, TrĂ³pico and in the log in screen.
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Old January 30th, 2013, 09:53 AM   #45 (permalink)
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Just got an email saying the rma for my graphics card has been completed. Considering there is no parcel at my door, I guess they gave me a refund.

Also not sure if it's worth dedicating a whole thread to this/ any of my other threads are better suited to these questions:

Question is, now what do I do?

1. Buy another 670
2. Buy a different 670
3. Buy a 660Ti
4. Buy a 7970


No refund. Saw a DPD van on the way home. Opened the door to find the package containing a new gpu. Hopefully this one works.
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