I guess this is more reason to make sure you maintain your insurance. I purchased the Best Buy Black Tie coverage and when the white finish on my phone got destroyed by a stupid full coverage protector made from the same material that's supposed to protect the screen - I had no trouble getting replacement. This service is $10/month and well worth it since they allow you to replace the phone unlimited times. I wouldn't think of having this device without the insurance. I think my heart would break if something happened to my phone and I couldn't get a new one.
The top screen is gorilla glass and not the display module
The top screen, the sensor (digitizer) module & the display screen (lcd) are 3 different identities. Only the top protective screen is gorilla glass. Pls see in all the reported cases only the display has gone bad, the top screen is intact. The screen hit by pen video is NOT a fake.
Originally Posted by qasimValent
I love my dell streak..... no homo.
but the claims of its screen being rugged isnt true.
'Dell has said this is a very durable screen, it has been dubbed “Gorilla Glass” and should be able withstand almost anything you can dish out.'
I dropped my streak from my sofa... onto my carpet floor....
I too have had my screen crack & I'm no "windbag" stirring up trouble. I didn't drop my Streak or miss use it cos like almost everyone who has one I love it to bit (well except the recent upgrade to 2.2 & a few issues).
I didn't drop my streak, simply put it in my pocket after reading some messages, it buzzed a notification I took it out & it was cracked badly! Despite O2 claiming I had dropped it they replaced the handset in 48 hours free of charge - strange that!
Dell know this is an issue but are keeping shtum about it along with issues coming out of the 2.2 upgrade.
Good question, maybe if you break it the first day, no reason to hang around
I have had 2 streaks in the last 7 months, neither have broken a screen. It is a big phone and I would guess would break easier than some half it's size like a Iphone. I have dropped mine a couple of times, put it in my inside motorcycle jacket pocket when I ride. Normally put it in my lower pockets on my cargo pants. I don't feel comfortable putting it in a front or rear pocket, but I have in some cases.
The original poster (3 total posts) doesn't have a picture and provides a shattered iphone no less???....and has never returned with one....maybe when he finds one on the internet. The 'second poster' (only post) has the same problem. The third poster (only post with the same conjugation problem) doesn't have a picture either.
I don't know why this person is doing this, but I guess everyone has an agenda.
Oh and even if the youtube guy dropped it 25 meters from a crane onto a concrete block, you should know people well enough that they lie...especially when a replacement may be sought after. I'm sure he dropped it 3 inches, in a place with only a quarter of the earth's gravity, onto a fluffy white cloud.
Okay, let me begin, back wwhen i started this tthread i nnever expected iit tto be this popular. Hence I never looked back at this.
Now to address the guy and everyone else, I am a student aand my dell was my also my camera.....so if my dell screen got screwed...pretty hard to take a picture.
Anyway i would like you to know im oon my 4th replaced dell. Due to tthe sscreen easily being cracked.
Anyone who thinks I'm chatting bs then i can show you proof...
No I'm not out to get dell, the dell streak in my eeyes was one of the bbest phones aat that ttime. Sad it came out with 1.6 and sad gorilla didn't live to iits hype.
So to the guy I quoted, reply and ill show you my "BS"
Streak!? Durable? People who's streak breaks easily are spouting off BS??? Time for ME to call BS.
I registered JUST to post in hopes that a) people DO NOT go through the same thing I went through and b) dell gets their act together and creates a phone that doesn't break from everyday use and is as rugged as their laptops (which I never had a problem with) And this is why
YES. THAT is my OWN photo that I put up when I sold my once beloved broken streak on ebay. Dell accountability is ZERO on this note as they do not cover cracked LCD panels nor Glass even though this phone was less than 4 weeks old. Also note, the glass didn't crack nor did I drop it. That's right, the glass is PRISTINE (take a look at the second link above) As you can see it's new and absolutely beautiful otherwise except for a broken LD. Absolutely zero scratches on the exterior.
So then what happened that made it break so badly? What did I "do" to abuse it? I surfed the web and glided my finger across the page from left to right. It cracked right in front of me becoming utterly unusable and I was flabberghasted. Did I jab it? no. Did I even play games on it? Never. But the only thing I can think of is that Dell did send me a streak that was open boxed. Illegal? Yes. Went to the BBB and frankly they're implying dell is not culpable with their silence.
Want to see another Picture for proof because we're making stuff up? Here you go.
It was sold as "new" but was opened up for "firmware" fixing. Right... the bs I was fed about double sealing as just double sealing and that it was never opened was wrong. You cannot sell something as NEW and have it opened back up again. Dell has big cahones to do this so very openly.
Anyways back to the other pictures. As you can see the side / corner area is fragmented and from what I'm told this is one of the areas that receives stress fractures most often as the LCD is glued directly onto the gorilla glass.
I know all about this because, frankly, I am NOT alone on this issue. Go look on dell's support forums and you will see a plethora of angry users who are much more informed about the streak than I am. My post was deleted there once as it looks pretty bad when your product dies with normal use. But I said I'm going to screen shot it if they pull that same stunt on me again and it stayed.
So you got a streak that is rugged? Count yourself lucky and leave it at that. I loved that machine to death and it was the best functioning smart phone I've seen or used. But it's gone now.
I've moved on and am loving my little optimus V with the cheap virgin mobile plan. However, when I see BS saying how strong the streak is I will back up the OP 100%. While I will always miss the wonderful screen and functionality of the streak I'm not looking back because we KNOW the truth of the streaks being ticking time bombs.
So don't rub salt on the misfortunes of others when what we report is VERY real to us. You think it's dubious, well you haven't went through dell-inda tech support for HOURS with bald faced lies about your phone and its durability. And you better believe that most of us who sold our streaks know that it has by far the crappiest durability in the prettiest UI implementation / exterior of ANY phone in the market (imo including the Iphone).
Feeling that someone may be informed makes me feel better now and OP, best of luck with your dell. Square trade warranty it if you can as dell's warranty blows.
Last edited by WhisperPntr; July 28th, 2011 at 05:33 AM.
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Just to add my experience to this. I must have knocked my six month old Streak against something when it was in my pocket, because when I took it out, the display had black lines down it, and the upper right section was black. There was no damage to the glass.
I contacted Dell Support who told me to send photos of it. They rang me back to say that it wasn't a fault, but user damage. They quoted £179 for the repair (incidentally, the same price as DellStreak Repairs who posted earlier). I said 'thanks, but no thanks). I have claimed for it on my household contents insurance, and they have sent me a cheque for the full amount. The lesson there is - always check and see if your contents insurance covers this, because it probably does.
I, too, am not very satisfied with Dell Support: not because they wouldn't replace or repair my phone for free, but because the way they handled my problem was very sloppy and inefficient.
so just to warn you guys, dont drop the phone... lol
I wonder if this happens when there may already be a weak spot (like a crack unseen to the eye) ? I've dropped my streak from the couch to the carpet and no screen break or scratch . NOT that i am putting it to the test or care to test the gorilla glass claim. Believe me I dont trust that claim either.
I have dropped my phone from my car to the concrete pavement parking lot when I had my phone resting on the car seat between my legs. Once i got out, i drug that bad boy right to the pavement, landing face down.
I shuddered to turn it over , but, to my surprise its still intact. Now, I am worred about "unsceen" weak spots that may exist on my streak's glass screen and afraid i may be the next casualty..