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Old May 21st, 2011, 08:00 PM   #1 (permalink)
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Default Otterbox Commuter DHD

Hi guys

I picked up the Otterbox commuter for the DHD recently after some thought on the Defender product from this thread

Otter Box - Defender Series for the HTC Desire HD (Review)

I thought it was too bulky.

I am very happy with the commuter; I have no concerns about 1-2m drops, slips, falls and such.

It's is not bulky; just an extension on the phone itself.

The silicone layer is under the hard case, which makes it very easy to slide out of pockets etc.

4.5/5

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Old June 20th, 2011, 04:38 AM   #2 (permalink)
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I bought the Otterbox Commuter case over the weekend.

Nice case. It's not as bulky as others, but it definitely does add a bit to the feel size-wise.

A couple things I am worried about...

- The silicone insert that sits inbetween the phone and the hardcase has a flimsy cutout bit at the botton to accomodate the USB and headphone connections. It gets caught in your pocket and stretches and will be a problem eventually. I think I may try super gluing the silicone to the case along this edge permanently.

- The silicone insert, while only the corners are exposed, is enough to grab onto material when I try pull it out of my pocket. It's not a deal breaker, but put it this way, everytime I pull my phone out, I end up with an inside out pocket :P
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Old June 20th, 2011, 10:45 AM   #3 (permalink)
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hmm, I guess our technique differs when it comes to pulling our phones out of jeans pockets etc as I don't really have problems.
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Old June 20th, 2011, 09:12 PM   #4 (permalink)
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Quote:
Originally Posted by djdillpickle View Post
hmm, I guess our technique differs when it comes to pulling our phones out of jeans pockets etc as I don't really have problems.
Haha I guess so!
or you have silk lined pockets :P

I'm thankful I got it though. Dropped my phone for the 2nd time ever last night.
Case works
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Old June 21st, 2011, 11:08 AM   #5 (permalink)
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Really is a good case. The back has cracked on mine, but it was from a fair old height (I was climbing) and the phone is fine! Literally looks good as new

Still completely usable with the little crack and with the silicone insert it just bounces off rocks!
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Old June 22nd, 2011, 04:40 PM   #6 (permalink)
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My commuter case has 2 cracks (which I've reinfored with a drop of superglue), which is a tad annoying but also is good as it means the damage isn't on my handset. My biggest annoyance is that the thin strip silicone at the base of the screen has stretched and usually gets caught when taking my phone out of my pocket. If you don't understand what I mean, here is a picture:
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Old June 22nd, 2011, 05:06 PM   #7 (permalink)
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Quote:
Originally Posted by djdillpickle View Post
hmm, I guess our technique differs when it comes to pulling our phones out of jeans pockets etc as I don't really have problems.
That made me chuckle.
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Old June 23rd, 2011, 11:17 AM   #8 (permalink)
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@vid

Yep, that little bit is definitely the major concern.
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Old July 3rd, 2011, 07:02 AM   #9 (permalink)
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I love the case, but my Commuter has developed two cracks beside the power and volume buttons in less than two months of use.
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Old July 3rd, 2011, 10:21 PM   #10 (permalink)
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Here are the pictures on the cracks on my case.



I am going try to fix it by:

1. Apply a temporary cast (scotch tape) on the outside.
2. Apply super glue in the inner side of the case and let it rest for two days.
3. Apply a thing piece of plastic on the inside of the case and stick it with super glue as reinforcement.
4. Remove the temporary case on the fourth day.

And other advice. TIA.
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Old July 4th, 2011, 10:26 AM   #11 (permalink)
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It's a shame yours has developed cracks so early on. Fixing may be more trouble than it's worth and I'd definitely give emailing Otterbox a try. They have great customer service and helped me out with another problem I had.
If not then I really don't think those two cracks will affect how well it protects the phone, unless a chunk actually breaks off. The plastic is still there to get in the way of a knock.
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Old July 4th, 2011, 01:06 PM   #12 (permalink)
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I assume those cracks were from normal use, not an actual impact on the corner of he case?
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Old July 4th, 2011, 11:54 PM   #13 (permalink)
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Have not dropped my phone or hit it on anything. I keep it in a belt pouch and not in my pocket. Started repairing it already. Good thing is when you press the cracks together they fit snuggly (no missing plastic).

As near as I can tell, they were caused by how I press the buttons. I manipulate the volume rocker with the thumb and the power button with my forefinger from behind the phone. I noticed when I press the buttons the plastic part of the case moves a bit. It is also possible when I press the buttons sometimes I also come into contact with the plastic part of the case.

How do I feel about the OtterBox case. Okay. I am a disappointed, but in the end it is more of a cosmetic failure. I still have not seen any other case which has convinced me it will do a better job in case I actually drop my phone. So, I am a disappointed customer who will be buying another OtterBox case for my next phone.

I also had an OtterBox for the HTC HD2... which has had no issues.

Who knows, I might even get Defender for this one.
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Old July 5th, 2011, 06:58 AM   #14 (permalink)
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I just got my otterbox yesterday and so far i'm really happy with it.

in fact, I prefer the bulkiness it adds because i don't accidentally press buttons now reaching for my phone.
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Old July 5th, 2011, 06:50 PM   #15 (permalink)
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Quote:
Originally Posted by vid View Post
My commuter case has 2 cracks (which I've reinfored with a drop of superglue), which is a tad annoying but also is good as it means the damage isn't on my handset. My biggest annoyance is that the thin strip silicone at the base of the screen has stretched and usually gets caught when taking my phone out of my pocket. If you don't understand what I mean, here is a picture:
Slowly but surely I am starting to notice this issue. I am considering a silicone fix.
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Old July 5th, 2011, 09:57 PM   #16 (permalink)
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The repair so far.

I pressed and held the cracks in the plastic outer case together by using Scotch tape and applied a small amount of Super Glue on the inside of the case.
Waited for 24 hours to let the glue set.

I removed the Scotch tape and confirmed that the glue is holding the case together.



Since the only glue holding the pieces together would be whatever managed to seep into the cracks a place a second layer of glue behind the cracks and applied a small soft but strong piece of plastic for additional support.

Not the cleanest job... but it will do.



Will put the phone back tonight when I get home... never did this before. They put the case on in the shop where I bought it and never have take it off till now. Any tips?
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Old July 6th, 2011, 02:16 AM   #17 (permalink)
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Send it back, see what they say.

I guess it'll be hard to convince them it wasn't due to a knock.
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Old July 6th, 2011, 02:31 AM   #18 (permalink)
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Probably a bit too late for that since I already did a DIY repair... also not worth the trouble. If I am the only one with this problem it is probably something I did

Sorry about the pics... I thought I had the resized to 640 x 480 at Tinypic.
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Old July 6th, 2011, 04:13 AM   #19 (permalink)
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So far so good. I managed to re-insert the phone without re-opening any of the cracks. Lets see how this goes.
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Old July 8th, 2011, 08:04 PM   #20 (permalink)
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It never occurred to me that I could claim under warranty as M-Nigle and djdillpickle suggested

I inquired with OtterBox is this kind of thing was covered by warranty. They said they will send me a replacement. I AM FLOORED. WOW. It will be cool if they send me a replacement. No biggie if they don't. The repaired case works out fine. I have changed the way I pressed the buttons by manipulating from the front.
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Old July 12th, 2011, 01:46 AM   #21 (permalink)
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OtterBox is sending me a replacement. I am really surprised. See I am a lawyer and all, but I never claim on the warranty when there is physical damage. Whether the material used on something is now strong enough or such is a hard point to argue, and unless a lot of people have the same problem, it might be the way you used something.

No other case will protect my phones. I am an OtterBox client for life. I think I owe them that much.

I dropped ketchup on my phone yesterday, so I had to remove the case to clean it and was worried the cracks might give. No problem, everything held together fine.
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Old July 12th, 2011, 09:58 PM   #22 (permalink)
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WOW. Obviously we where all doubtful re: a warranty claim.

Impressive, + 1 Ottebox
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Old July 18th, 2011, 01:19 PM   #23 (permalink)
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I got the case under warranty from OtterBox. They sent me a whole case, not just the plastic shell. Am amazed at their service.

Never would have thought to claim under warranty... so thank you all.
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Old July 22nd, 2011, 08:01 AM   #24 (permalink)
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Having had a couple of drop near misses I bit the bullet and got one of these. Only 15 from Amazon which I thought was a bargain. It arrived this morning and am impressed. I like the way the rubber on/off and volume switches make the phone more pleasant to use. Re the flap catching on your pocket, put it in top first that tends to help prevent that
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Old July 22nd, 2011, 08:09 AM   #25 (permalink)
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Quote:
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Re the flap catching on your pocket, put it in top first that tends to help prevent that
Mine tends to go in that way anyway... I listen to music on mine on the way to work and have to put it in that way, due to the position of the headphone socket!

Might have to look at getting one of these!
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Old July 22nd, 2011, 01:33 PM   #26 (permalink)
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I got one a few weeks ago since I wanted to use my phone as an mp3 player and I only had the the pouch case. No complaints here so far (although as ever, every particle of dust you come into contact with will stick to the silicone part of the case ).
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Old July 22nd, 2011, 01:40 PM   #27 (permalink)
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I think I can deal with that though!!
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Old July 24th, 2011, 02:38 AM   #28 (permalink)
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I find the fluff comes and goes
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Old July 24th, 2011, 02:42 AM   #29 (permalink)
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Quote:
Originally Posted by AussieAndroid View Post
- The silicone insert, while only the corners are exposed, is enough to grab onto material when I try pull it out of my pocket. It's not a deal breaker, but put it this way, everytime I pull my phone out, I end up with an inside out pocket :P
How tight are your jeans?
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Old July 31st, 2011, 10:11 PM   #30 (permalink)
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Quote:
I like the way the rubber on/off and volume switches make the phone more pleasant to use.
Yes, with my previous case, the volume button was so sensitive, it would often "accidentally" leave silent mode.
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Old August 2nd, 2011, 01:51 PM   #31 (permalink)
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My case has also developed a crack from the top rounded out corner to the external speaker. This is weird because I always check the case after i've dropped the phone and it wasn't from a drop. Going to email otterbox and see what they say.

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Old August 2nd, 2011, 09:14 PM   #32 (permalink)
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Emailed otterbox and six hours later I got an email saying they are sending me a new one. They didn't even ask me for a receipt, Weird.
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Old August 3rd, 2011, 12:05 AM   #33 (permalink)
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it would seem Otterbox know they have a good reputation, and are keeping that reputation intact.
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Old August 3rd, 2011, 07:49 AM   #34 (permalink)
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Quote:
Originally Posted by landovr View Post
My case has also developed a crack from the top rounded out corner to the external speaker. This is weird because I always check the case after i've dropped the phone and it wasn't from a drop. Going to email otterbox and see what they say.


I would imagine it's from pressing the power button hundreds of times.
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Old August 8th, 2011, 12:15 PM   #35 (permalink)
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Just got my replacement case delivered to me by fedex. Took six days from the day I emailed them. I am very impressed. I also recieved a full replacement, hard shell, silicone, and screen protector.

And they sent two otterbox stickers
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Old September 30th, 2011, 02:35 PM   #36 (permalink)
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Well i'm not very impressed with the durability of the otterbox cases. My replacement case has now developed a crack in the same place as my old one. Just emailed otterbox again.
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Old October 1st, 2011, 03:04 PM   #37 (permalink)
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Once again they are sending me a new one.
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Old December 5th, 2011, 11:03 AM   #38 (permalink)
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Quote:
Originally Posted by ral View Post
I got the case under warranty from OtterBox. They sent me a whole case, not just the plastic shell. Am amazed at their service.

Never would have thought to claim under warranty... so thank you all.
where did you buy it from ?

also , would this be suitable as I would probably repetitively take it off ....
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Old January 21st, 2012, 10:01 AM   #39 (permalink)
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I got the Otterbox Commuter over Xmas and would rate it 5/5..awesome piece of kit - love it.

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Old February 19th, 2012, 03:36 PM   #40 (permalink)
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my Otterbox commuter has developed cracks in the same place too [identical to landovr's damage] (actually i see 3 out of four corners now have cracks ..the bottom corner crack is so long its gone straight through the O of the "otter" logo part). i've not dropped the phone, and the case is only a couple of months old.
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Old February 19th, 2012, 04:32 PM   #41 (permalink)
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Mine has developed a crack too



I guess I'll drop them an email and see how it goes. It's a shame, I really liked the case.

(Side note: believe it or not, I'm not actually a professional photographer).
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Old February 21st, 2012, 04:48 PM   #42 (permalink)
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damage to my phone i've never dropped the thing either.
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