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Old October 31st, 2011, 05:26 PM   #1 (permalink)
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Default In praise of Otter Box

In July of this year I purchased an Otter Box Commuter case for my DHD. They are a bit pricey here in the UK but I found one on Amazon for 13. I have been very impressed with the case , love the design and like the way it makes the phone look and feel. Despite never dropping or abusing the case two weeks ago I noticed a small crack had appeared in the hard shell by the aperture for the on and off switch. I emailed Otter Box customer service in the US 10 days ago. I came home from work tonight and on my door mat was one brand new complete case. Outstanding customer service from Otter Box, thank you.

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Old October 31st, 2011, 08:41 PM   #2 (permalink)
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I've found this to be a design flaw in the desire hd case. My case developed the same crack and I believe its from constantly pushing the power button. I just recieved my 3rd replacement from otterbox a couple days ago. I love the case but they need to fix this problem or I will have a pile of them by the time i'm done with this phone.
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Old November 15th, 2011, 05:24 AM   #3 (permalink)
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I bought a Otter Box Commuter case about a year ago and have found it a great case and luckly no cracks yet.

That is amazing customer service though fare play Otter Box!!
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