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Old October 27th, 2010, 01:56 PM   #1 (permalink)
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Default HTC Desire HD No WiFi

Hi

Recieved the Desire HD yesterday but it won't connect to my Wifi (although it says it is connected) as when I try to access the market, web browser, gmail it won't connect unless I switch on my 3G connection. Frustrating as I wanted to download maps and really can't do this on my mobile content allowance. Anyone had the same problem??

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Old October 27th, 2010, 02:09 PM   #2 (permalink)
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So you set it up no problem? (entered network key blah blah)

Do you have the wifi symbol at the top of the screen?

Is everything else that uses your wifi ok?
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Old October 27th, 2010, 02:10 PM   #3 (permalink)
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Should work. Does the wifi icon appear on the top of your phone?

If you still can't get it to work. Then i suggest contacting HTC.
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Old October 27th, 2010, 02:17 PM   #4 (permalink)
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Yes the icon appears, all my other appliances wifi work (lapop, xbox, ipod touch). Utterly clueless as why this has happened!
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Old October 27th, 2010, 05:37 PM   #5 (permalink)
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strange but try and change the channel on your wifi router :-) Worth a go...
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Old October 29th, 2010, 08:48 AM   #6 (permalink)
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I've had exactly the same problem with the desire hd I got 2 days ago. Since I got the ROM update. The tech support at both HTC and 3 are rubbish aswell and have no idea what the problem is. Luckily u arranged for a replacement, but it is rather worrying that someone else had the problem.
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Old October 31st, 2010, 12:19 PM   #7 (permalink)
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Quote:
Originally Posted by lovetosponge View Post
Hi

Recieved the Desire HD yesterday but it won't connect to my Wifi (although it says it is connected) as when I try to access the market, web browser, gmail it won't connect unless I switch on my 3G connection. Frustrating as I wanted to download maps and really can't do this on my mobile content allowance. Anyone had the same problem??
hello!

i have problem with wifi too. the phone connects the web via wifi but it can't open every pages and downloads do not work. with 3g and mobilnet everything is fine, surfing the web and downloads work perfectly.

my laptop and my i8000 omnia 2 work with wifi.
what is the solution? maybe i should send back the phone and demand replace it...
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Old November 15th, 2010, 06:22 AM   #8 (permalink)
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Default Me too -

I am also having a similar problem with my Desire HD - can not connect to wifi in my office, even though other smart phones (including Galaxy S, WinMo6.5 and Iphone 3 and 4) and laptops are able to connect.

Sometimes it just insists that the network is out of range. Then I click on "Forget" and re-scan to find it again, select it, put in the (doubly-checked) proper password, and then it connects.
Many times it will connect and then immediately disconnect. After several times I click on Connect again, it will remain connected. Clicking on it shows me it has an excellent/good signal strength, as well as a proper IP for it.
The wireless icon at the top of the screen is on, but on it it appears that there is no signal at all (all the half-circles are grayed out).
The end result - I can not surf the web with any application.

Is it a common Desire HD problem? Or maybe some hidden checkbox somewhere that is causing these problems? Perhaps an incompatible app is to blame?

Another important note - the wireless works just fine at my home. Both locations have a wireless G with WPA2 passphrase.

---EDIT---
Sorry, just checked it again, and now it works in my office.
I think I was playing with checking for updates (while connecting to the net through USB) - there were none. Also at one time I unchecked the "Best Wi-Fi performance" checkbox at the advanced wireless setting (I think it was a while ago, but maybe it made the difference)
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Old December 1st, 2010, 03:34 AM   #9 (permalink)
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My Wi-Fi used to work and the network is saved, but now it constantly says 'out of range'. It insists that there is an open network nearby but with a weak signal, but if there is it isn't mine.

This just stopped working over the last couple of days and has been working flawlessly over the past week or so since I've had the phone.

I've rebooted the phone and turned the Wi-Fi network on and off but had no success thus far.
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Old December 2nd, 2010, 04:37 AM   #10 (permalink)
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Default WiFi Network Connectivity

I had this problem initially, the phone would connect to wifi then drop the connection, then reconnect and so on.
I am using a cisco 877w router with mac filtering dhcp IP's and wpa
If i input the static IP in the phone, it connects instantly after putting in the wpa passphrase.
However, at work we have an open guest network and once i have disabled the static IP, the DHD connects to the guest network with no problems.
Any ideas??
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Old December 7th, 2010, 05:45 PM   #11 (permalink)
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Originally Posted by pollypally View Post
My Wi-Fi used to work and the network is saved, but now it constantly says 'out of range'. It insists that there is an open network nearby but with a weak signal, but if there is it isn't mine.
I'm finding that my Desire HD needs to be within 10 feet of the router to pick up a signal. My laptop and old Nokia can pick up the same wifi network outside the house. IMHO I think it is a flaw with the design of the antenna.
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Old December 7th, 2010, 09:19 PM   #12 (permalink)
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Default wifi ok but mobile network not!

hi everyone, i know this is about the wifi but i am having trouble with my mobile network (htc desire hd)

i have been on the phone and done all the turn on/off, take sim card out, put in another phone etc. but to no avail!

i am new to android and htc, do i actually have to set up the APN when i get the phone? should it already be setup (to vodafone AU) when i get it?

any help greatly appreciated!

dan
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Old December 16th, 2010, 06:06 AM   #13 (permalink)
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Default maybe the router

i had a similar problem to many of you in that my lovely new htc desire hd was not seeing my wifi router like many descriptions in this forum, however I had a stroke of luck in that I entred my dlink router on my pc initially searching for a wep number, and to my amazement the phone started seeing the wifi ssid and worked like a charm! I have no idea why this happened but I felt compelled to share this with you people that are suffering that maybe try the router I just logged on with a browser using the 198.162.0.1 default gateway in the dlink default password request typed user name 'admin' with no password went into the eprom poked around not really doing anything as it was in chinese and for some reason the htc desire hd started to see the wifi network. I know this sounds a bit lame and I would suggest to find the WEP nomber but it appears that it is the router..I read this forum before I got lucky so I just thought I might share this with you in the hope that some one else may have the same luck
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Old January 29th, 2011, 05:05 PM   #14 (permalink)
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Default Wifi issue htc dhd

I am experiencing the following issue on my wifes HTC DHD. She's on orange not that I think it matters.


- Internet works fine over 3g network

- Wifi connects and works once the wifi search is done and once network key is entered

- wifi logo remains at top of screen however after a time it will not connect to the internet unless wifi is disabled and re-enabled.

- router works fine for all other devices 2 wired pc's, wireless laptop, iphone 3g, nokia n95 8g and wii console.


Any ideas?
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Old January 30th, 2011, 01:07 AM   #15 (permalink)
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Default The answer to MY Desire HD WiFi Issues

May not be the answer for everyone but for me it was the router, I had a cisco 877W router and my DHD kept connecting and dropping connection instantly, however if set a static IP on the phone it was fine.
Changed the router to a Netgear DG834 and everything works as it should
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Old January 30th, 2011, 03:20 AM   #16 (permalink)
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Those with problems, you haven't set your router to 'Hide' the SSID have you? I've read somewhere this can cause problems. I have a Draytek (with a visible ssid) and have never had any problems. It also connects to the phone no matter where in the house I am.

Dave
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Old February 12th, 2011, 05:37 AM   #17 (permalink)
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I'm a IT engineer and I own a Desire HD running V2.2.1 and I've seen my HTC wifi die during the day or overnight. I would often have to tap off/on my wifi icon to get it to come back to life.

I suspect its the power-down mode is not allowing it to come back up quickly enough for the app.

Take a look at the WiFi Sleep Policy option. Try setting it to 'Never' or 'Never when plugged in' instead of 'After 15 mins' and see if that improves things.

Try switching on the 'Best WiFi performance' option on.

Lastly if they don't work, I suggest setting the WiFi static ip address with predefined DNS servers, gateway, netmask etc. as this will stop the DHCP negotiation delay.

Though this is a pain if you use your Desire in other WiFi spots. But you only need to uncheck the 'Use static ip' option if you go outside the home.


Tips worth trying:
*The Wifi antenna is mounted inside the battery cover, so ensure it is fitted correctly(!) and your hand isn't over this area!

*Ensure you set the Router to a channel which is unused in your area.
You can use the app Wifi Analyzer to discover if there is a local Wifi using a nearby similar channel. If there is change the channel.

*Try altering the channel number. Alter in blocks of 6, so if you're using channel 1, use channel 6. A lot of devices in the home cause high frequency interference these days, remote control devices, video or cable devices. Even a small shift can clear the dead spot.

*Interference or multi-path errors may not be apparent in your router but these can seriously reduce throughput in your device. So try in your router to alter the wireless RTS Threshold from the default of 2347 to say 1347. This can improve throughput by sending the packets more often and helps the router and device recover from interference like metallic surfaces causing multi-path signal errors.

If your router or device can show you 'packet errors' in a log then this will help in diagnostics.


Last Tip: Try installing the App - "Fix My WiFi", "WiFi Auto ReEnabler", "Wifi Reassociate" or "WiFi Fixer". These apps promises to restart the Wifi when it drops.
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Old February 27th, 2011, 02:12 PM   #18 (permalink)
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Red face Desire HD not connecting to my WIFI

Just bought a Desire HD last week. Thought I was using wifi because the icons and connections were showing good. Yesterday I noticed I couldn't do anything when I turned off 3G. I went through all the problems everyone else had in this thread. Two hours later...success!
Here is what my phone setup is:
Went to WIFI settings
Pressed MENU and selected ADVANCED
Best WIFI is checked (not critical)
No checkmark in Use Static IP
DLNA auto-IP is unchecked. (may not be critical)
The real solution with the phone set up in this manner was my router.
I had to increase my maximum number of users.
I have the linksys NTC300N and had so many connections there was no spot for the phone to connect.
I hope my solution works for you
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Old February 28th, 2011, 03:24 AM   #19 (permalink)
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Cute, so your DHCP settings were set too low.
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Old April 6th, 2011, 04:11 PM   #20 (permalink)
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My HTC desire Z does not connect to Belkin Wireless router N1, the Belkin support claims they are "not comptabile with HTC" I do hope Android 2.3 can deal with this - its just not good enough. Android 2.1 seems to work with belkin wireless but Android 2.2 does not. Im not sure if its a software or hardware problem or both.
Samsung + Android 2.1 connects to Belkin Wireless
HTC desire + Android 2.2 does not ..

HTC desire + Android 2.2 does connect to other wireless modems... rather diaspointing belkin is not connecting
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Old April 6th, 2011, 04:45 PM   #21 (permalink)
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Originally Posted by Finnbjerke View Post
My HTC desire Z does not connect to Belkin Wireless router N1, the Belkin support claims they are "not comptabile with HTC" I do hope Android 2.3 can deal with this - its just not good enough. Android 2.1 seems to work with belkin wireless but Android 2.2 does not. Im not sure if its a software or hardware problem or both.
Samsung + Android 2.1 connects to Belkin Wireless
HTC desire + Android 2.2 does not ..

HTC desire + Android 2.2 does connect to other wireless modems... rather diaspointing belkin is not connecting

Must a bug in Belkin then as if the Android device works in others, it should work in theirs.

You tried the various hardware wi-fi settings in the Android software?

I do have problems with my HTC Desire HD (V2.2.1) and my Netgear or Linksys wireless routers. I found out there is a Wi-fi bug in v2.2 and installing the 'Wi-Fi Fixer' App fixed it for me. :-)

The connection would drop every few minutes otherwise.

Worth a try?
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Old April 6th, 2011, 05:38 PM   #22 (permalink)
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I'm finding the wifi very poor on the DHD. I've also got an iPhone 4 and did a walk around the house both running wifi analyser.

Results were surprising. Everywhere in the house the iPhone stuck at -52dBm bar one room where it dropped to -60dBm

The DHD went from -40dBm down to -97dBm to completely dropping the wifi in a room where the iPhone didn't. The range really is poor. I'm running a custom ROM so can't turn on the boost in advanced setting that comes with SenseUI but I am tempted to flash back to standard just to see.

I'll upload a video to youtube tomorrow showing the problem.
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Old April 6th, 2011, 10:22 PM   #23 (permalink)
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Originally Posted by Finnbjerke View Post
My HTC desire Z does not connect to Belkin Wireless router N1, the Belkin support claims they are "not comptabile with HTC" I do hope Android 2.3 can deal with this - its just not good enough. Android 2.1 seems to work with belkin wireless but Android 2.2 does not. Im not sure if its a software or hardware problem or both.
Samsung + Android 2.1 connects to Belkin Wireless
HTC desire + Android 2.2 does not ..

HTC desire + Android 2.2 does connect to other wireless modems... rather diaspointing belkin is not connecting
Does the wifi icon appear on the top of your phone... if it does try this

Go to advanced settings in wifi settings... put in the values(dns, gateway..etc) manually..it will work
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Old April 6th, 2011, 10:29 PM   #24 (permalink)
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Originally Posted by longun View Post
I'm finding the wifi very poor on the DHD. I've also got an iPhone 4 and did a walk around the house both running wifi analyser.

Results were surprising. Everywhere in the house the iPhone stuck at -52dBm bar one room where it dropped to -60dBm

The DHD went from -40dBm down to -97dBm to completely dropping the wifi in a room where the iPhone didn't. The range really is poor. I'm running a custom ROM so can't turn on the boost in advanced setting that comes with SenseUI but I am tempted to flash back to standard just to see.

I'll upload a video to youtube tomorrow showing the problem.
the wifi on my ipod is very poor compared to my DHD..there are places in my house where i dont get even a single bar on my ipod but my DHD shows atleast 2 bars...even when i run speedtest i get results almost similar to what i get on my desktop(connected with a lan cable)..i think u should get your DHD checked.. it could be a hardware issue
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Old April 7th, 2011, 05:45 AM   #25 (permalink)
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Wi-Fi Tips:
Just remember to not to cover up the right hand side of the Desire as that is where the Wi-Fi aerial is housed. Makes quite a difference.

Have you also checked that there is no other Wi-Fi signal in the area using a similar channel? I use the Wifi Analyser app to do this.

Have you tried turning off the 'b' part of the Wi-Fi via your router?
This can free up traffic.

If your router has two aerials, make one of them horizontal, the other vertical. This helps bouncing the radio waves through rooms.

Is there a wireless video/audio sender in the area? These often run at 2.4GHz and can seriously affect Wi-Fi.


You can can either add silver foil dishes to the wi-fi aerials to concentrate the waves towards an area of the house or if your aerials are detachable. Add better aerials.

Lastly if all fails, get yourself a Wi-Fi repeater box. This relays and boosts the Wi-Fi in weak parts of the house.
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Old April 7th, 2011, 06:18 PM   #26 (permalink)
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Originally Posted by kwamz44 View Post
I've had exactly the same problem with the desire hd I got 2 days ago. Since I got the ROM update. The tech support at both HTC and 3 are rubbish aswell and have no idea what the problem is. Luckily u arranged for a replacement, but it is rather worrying that someone else had the problem.
same here, once i get updated, the WiFi problem came, i keep on getting error message. wad should i do? wad do u mean by "arranged for a replacement" ?
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Old April 7th, 2011, 06:22 PM   #27 (permalink)
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do u get error when trying to connect using WiFi? i did. =( still having the problem nw
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Old April 11th, 2011, 02:36 PM   #28 (permalink)
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Originally Posted by rad304 View Post
the wifi on my ipod is very poor compared to my DHD..there are places in my house where i dont get even a single bar on my ipod but my DHD shows atleast 2 bars...even when i run speedtest i get results almost similar to what i get on my desktop(connected with a lan cable)..i think u should get your DHD checked.. it could be a hardware issue
I'm rooted so I'll have to revert it. I'm also running later Radios to see if this improves it. Not sure I still have a warranty but could be worth a try

Quote:
Originally Posted by Quatermass View Post
Wi-Fi Tips:
Just remember to not to cover up the right hand side of the Desire as that is where the Wi-Fi aerial is housed. Makes quite a difference.

Have you also checked that there is no other Wi-Fi signal in the area using a similar channel? I use the Wifi Analyser app to do this.

Have you tried turning off the 'b' part of the Wi-Fi via your router?
This can free up traffic.

If your router has two aerials, make one of them horizontal, the other vertical. This helps bouncing the radio waves through rooms.

Is there a wireless video/audio sender in the area? These often run at 2.4GHz and can seriously affect Wi-Fi.


You can can either add silver foil dishes to the wi-fi aerials to concentrate the waves towards an area of the house or if your aerials are detachable. Add better aerials.

Lastly if all fails, get yourself a Wi-Fi repeater box. This relays and boosts the Wi-Fi in weak parts of the house.
Thanks for the info. I've already ran through all the above bar turning off B and just running G so I'll give that a try. Its not just the iPhone thats better, both laptops get a solid 5 bars as does the xbox too.

For information I've tried both a Cisco 1200 and a bog standard Dlink both showing the same thing. Good wifi for all other devices.

Really I need to compare to another phone so I might go back to the store to see if they have one that can be tried side by side.
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Old April 25th, 2011, 04:43 PM   #29 (permalink)
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Antenna contact in DHD battery cover was it! Flawless Wifi reception suddenly dropped to near-nothing, and it turned out that the cover had become slightly dislodged (it wasn't apparent as my extra protective casing covered up the misalignment). Snapped the cover back in place, and Wifi was back to normal! :-)
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Old May 31st, 2011, 03:47 PM   #30 (permalink)
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Default connection with no internet

Quote:
Originally Posted by lovetosponge View Post
Hi

Recieved the Desire HD yesterday but it won't connect to my Wifi (although it says it is connected) as when I try to access the market, web browser, gmail it won't connect unless I switch on my 3G connection. Frustrating as I wanted to download maps and really can't do this on my mobile content allowance. Anyone had the same problem??
HI,

I have the same problem. I can connect to the router in my HTC desire HD but I cant use the internet. there nothing with the router as every one in the house are using it for their laptops. and what drive me crazy is that i can connect and use internet normally in every coffee shops and hotels. I asked every one for help and nobody know how to help me. i hope some here have s suggestion.
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Old May 31st, 2011, 04:02 PM   #31 (permalink)
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Is this since the 2.3.3 update? Have you tried assigning yourself a static IP? That apparently can (although not always) resolve the issue.
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Old May 31st, 2011, 04:32 PM   #32 (permalink)
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I had a similar issue with a ISP branded smartphone by Orange. It refused to use Wi-Fi for getting data and insisted in using 3G. Even though I was sitting in my living room which has a strong g wi-fi network.

Orange claimed it was designed to do this....


Needless to say, my next phone was unbranded...


Of course it could be a simple MAC address rule set up in the family router which refuses to allow the HTC phone to pass data.
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Old June 1st, 2011, 12:51 AM   #33 (permalink)
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Is this since the 2.3.3 update? Have you tried assigning yourself a static IP? That apparently can (although not always) resolve the issue.
hi,
yes its ever after my HTC have been updated to 2.3.3. And how can I assign static ip and what number should I put. thank you
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Old June 1st, 2011, 03:35 AM   #34 (permalink)
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hi,
yes its ever after my HTC have been updated to 2.3.3. And how can I assign static ip and what number should I put. thank you
This post should help. Let me know how you get on.
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Old August 2nd, 2011, 11:34 PM   #35 (permalink)
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Default I think my problem is even weirder than the one described here !

My DHD will work fine with the WIFI at home, but with most of the PUBLIC wifi networks (starbucks, etc) it's useless.

I get the wifi signal, it says that it's "connected" but if I try to check my email or something I get "network error".

I have green power, turned it off - didn't help.

DHD unbranded, unlocked, no data plan.



any ideas?
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Old August 3rd, 2011, 03:36 AM   #36 (permalink)
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That's because most of them require you to go to their web home page set up by the DHCP connection and log in with a password.

Next time you're at one of these hotspots, pop open your web browser home page and see what pops up. Perhaps ask the staff for their Wi-fi password?

Any company that allows totally free and anonymous access is just setting themselves up for a possible lawsuit.
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Old August 8th, 2011, 05:29 PM   #37 (permalink)
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Thumbs up Htc desire wifi connection problems!!

Hi Guys and Gals,

Having had problems connecting to my bt home hub for the last few months and having many fruitless conversations with bt services and my mobile opporators I have found a solution as to how you maybe able to regain you wifi connection.

I finally desided to reset my home hud to its original factory settings and this has finally worked. It appears to me that the firmware updates that take place automatically had desided that my phone was incompatible and refused to allow me to gain access just saying " obtaining ip address" all the time.

So, if you do the above this maybe a solution for your issues too.

Hope this helps.

OH and by the way make sure you have all your passwords and key words written down before you do this as all of them will be erased due to the reboot.

Finally enjoy.
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Old August 9th, 2011, 02:38 PM   #38 (permalink)
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Never yet came across a device in my 30 years in Electronics that doesn't need resetting to factory ever time it gets new firmware....

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Old August 17th, 2011, 01:43 PM   #39 (permalink)
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I'm happy to see i'm not the only one having an Issue with the HTC desire HD and wifi. Mine connects perfectly to my parents router, yet wont/badly connects to my own.

The problem is that it either connects and instantly disconnects or is insanely slow over the network when it does work (which is all dependent if the phone wants or not)

I've tried the following settings
Mode: 11b, 11g, 11n, 11bg/mixed, 11bgn/mixed Its noteworthy that only way it does actually connect is 11g, with higher it connects/disconnects instantly.

Security: i've tried all kinds, doesnt seem to affect it. Statis IP: Ive set that up on the phone, yet still it only connects/disconnects instantely. This is quite frustrating, because my previous phone (normal HTC desire) worked perfectly fine...

So basicly my question is, what are the best router settings to connect with HTC desire HD to router.

also to note: when it connects good(occasionally) i get speeds of 1mb/s, but when its slow its like 15k/sec
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Old August 17th, 2011, 02:18 PM   #40 (permalink)
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So what channel are you using at home?

And which other channels have you tried?

Maybe there is another 2.4GHz signal in the area?

Not all 2.4GHz signals are Wi-fi of course.
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Old September 7th, 2011, 08:54 AM   #41 (permalink)
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Settings > Wireless & Networks > Wi-Fi Settings > menu (button) > Advanced > DLNA auto-ip (and make it green)

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Old September 10th, 2011, 12:27 PM   #42 (permalink)
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Having similar problems with HTC Desire non HD. See this thread:-

Gamil over wifi not connecting

Basically I can get wifi but cannot get anything to update that requires sync with my gmail account; stock news and weather apps will not update, nor will calendar or gmail apps. Also tried adding my wife's gmail account; same problem. Stock Google app shows error mesage:-

"Data connectivity problem

The server failed to
communicate. try again later"

Stock browser works.

All work ok on other wifi setups or on mobile data. My laptop syncs with Google calendar and gmail over the same wifi that fails with my Desire.

Wifi signal most powerfull, by far (-25db compared to -69 on its channel - 7); using inSSIDer to check on lapto. Wifiscanner on phone shows -44 compared to -81p.

Any ideas please?

BTW trying this thread although my phone not HD but someone might have an idea.
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Old September 12th, 2011, 10:54 AM   #43 (permalink)
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Seems to have been a router problem. Rebooted that now all working.
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Old October 19th, 2011, 08:01 AM   #44 (permalink)
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Quote:
Originally Posted by eoxaal View Post
Antenna contact in DHD battery cover was it! Flawless Wifi reception suddenly dropped to near-nothing, and it turned out that the cover had become slightly dislodged (it wasn't apparent as my extra protective casing covered up the misalignment). Snapped the cover back in place, and Wifi was back to normal! :-)
Genius!!! Worked for me mate...Thanks!
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Old January 7th, 2012, 03:00 AM   #45 (permalink)
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Thumbs up wow thanks..

Quote:
Originally Posted by eoxaal View Post
Antenna contact in DHD battery cover was it! Flawless Wifi reception suddenly dropped to near-nothing, and it turned out that the cover had become slightly dislodged (it wasn't apparent as my extra protective casing covered up the misalignment). Snapped the cover back in place, and Wifi was back to normal! :-)

hey thanks a lottt for the help...
it worked for me
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Old May 1st, 2012, 01:25 PM   #46 (permalink)
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I got a used Desire HD that would not connect to WiFi. I eventually found that doing a factory data reset was the solution -- once I did that, I had to go through the initialization steps but the WiFi worked perfectly.
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