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Old June 5th, 2011, 05:02 PM   #1 (permalink)
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Angry The LCD has cracked... Wonderful

What a joke. Im so angry at the moment. Two days before i got on holiday as well. BRILLIANT

Who will fix this? HTC? My network provider (T-mobile)? I stuck the phone on charge checked it a few minutes later and the bottom right hand side had cracked. The glass and everything works fine but the LCD is buggered. Can my consumer rights help me out?

What about the place i bought it from? Will they repair it? Mobiles.co.uk

Frankly I want to leave it till I get back from my holiday in two weeks. Is that ok?

Im going mental, i have so much to do regarding my holiday that im not really thinking straight.

What the hell do i do with this ?!

EDIT: Forgot to add, i got the phone in November so it has not been a year yet.

I would LOVE some help on this.

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Old June 6th, 2011, 01:02 AM   #2 (permalink)
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If you can prove that you had nothing to do with the damage, HTC should replace it under warrenty.... I cant see this happening.

If you dont have insurance with T mobile (Which seems un wise) get some now and claim in a week or so!!
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Old June 6th, 2011, 10:27 AM   #3 (permalink)
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Originally Posted by Jaffa View Post
If you can prove that you had nothing to do with the damage, HTC should replace it under warrenty.... I cant see this happening.

If you dont have insurance with T mobile (Which seems un wise) get some now and claim in a week or so!!
Are they really strict then? (HTC)

I definitely had nothing to do with it. I left the phone to charge, came back to check it and the thing had cracked. Absolutely crazy, how does that even happen?

I don't have insurance because i am very careful with my phone. Now this happens and I did nothing but put it down on a table.

I won't be doing anything for 2 weeks since i go on holiday tomorrow.

Does the getting insurance now and claiming so soon really work?

I basically have three options. Ask HTC to sort this, Ask T-mobile or ask mobiles.co.uk where i got it from. Basically carphone warehouse. Since it hasn't been a year i think that will work well for me.

Anyway thanks for the advice.
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Old June 6th, 2011, 11:13 AM   #4 (permalink)
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i would be super surprised if HTC upheld a warrenty claim for a broken screen you can try though. Enjoy your trip
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Old June 6th, 2011, 01:40 PM   #5 (permalink)
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Im hearing different things about HTC, some are saying that if you can prove it wasn't your fault then they will sort everything out. Best to try the direct route because T-mobile or mobiles.co.uk will probably end up sending it there anyway if they agree to fix it.

Anyway for the next two weeks i'm going to try and forget about it.

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Enjoy your trip
Cheers.
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Old June 28th, 2011, 08:09 AM   #6 (permalink)
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Bump since i'm back from my holiday. Literally just got off the phone with HTC 30 seconds ago. They're picking the phone up tomorrow, now i need to back everything up. Any recommendations for that? Im not rooted so cant use titanium backup. Most of my junk can be chucked onto the SD card but i have no idea about things like contacts.

I wan't to backup absolutely everything, down to settings and every little thing. Is there anyway to do that without rooting?

Thanks for the advice.
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Old June 28th, 2011, 09:45 AM   #7 (permalink)
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Contacts should be backed up to your gmail account, as are the apps you've installed via the market. You'll lose app configs/game saves etc, but when you get your handset back, providing you link the handset to the same gmail account, they'll redownload themselves.

Load up the gmail account on a PC, select contacts, can you see the numbers on your device listed?

Also, are you on Gingerbread? With GB it saves certain settings to the Google Cloud (WiFi Info, which wallpaper you're using etc) so you might be ok there too.
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Old June 28th, 2011, 01:04 PM   #8 (permalink)
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Cheers, already had my calender and some contacts backed up to gmail, i've now got everything up on there. Also realised that i can backup my contacts to my sd card via an inbuilt setting so that was handy. For everything else i just mybackup which comes with a 30day trial. Didn't see the need to backup apps since everything is linked to your gmail account but i did it anyway in the slight chance it kept app data.

Should be ok after that I reckon. Going to do a factory reset later tonight and then box it up.
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Old June 28th, 2011, 01:13 PM   #9 (permalink)
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Aye, looks like you've got everything covered.

If you don't mind me asking, are HTC fixing for free or are they charging you?
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Old June 28th, 2011, 03:28 PM   #10 (permalink)
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They said they won't know until they look at the phone. He did sort of hint at the fact that i'll probably be paying for it since its the LCD. When they call me to tell me their plan i'll lay into them and see if it helps haha. Here's hoping they do it for free.
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Old June 29th, 2011, 07:57 AM   #11 (permalink)
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Quote:
Originally Posted by RED_ View Post
What a joke. Im so angry at the moment. Two days before i got on holiday as well. BRILLIANT

Who will fix this? HTC? My network provider (T-mobile)? I stuck the phone on charge checked it a few minutes later and the bottom right hand side had cracked. The glass and everything works fine but the LCD is buggered. Can my consumer rights help me out?

What about the place i bought it from? Will they repair it? Mobiles.co.uk

Frankly I want to leave it till I get back from my holiday in two weeks. Is that ok?

Im going mental, i have so much to do regarding my holiday that im not really thinking straight.

What the hell do i do with this ?!

EDIT: Forgot to add, i got the phone in November so it has not been a year yet.

I would LOVE some help on this.
I love this, when I got my contract from 3 they over emphasised the super highly mega massively stupidly insane impact, scratch, shatter, nuclear proof screen. They pretty much told me if I held it in front of a nuclear detonation, it wouldn't be harmed! Mine has a few scratches after 3 months use, and I haven't dropped it on the face!

Get your phone insured and check how long it is before you can claim on your policy
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Old July 7th, 2011, 11:14 AM   #12 (permalink)
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Bloody hell, they've just quoted me 128.84. What a joke. Here is the breakdown of costs:

  • Level 10 - Class C parts - 13.00
  • Level 2 - LCD replacement (Athena Micro Drive replacement only) - 62.77
  • Labour - 22.00
  • Shipping - 9.60
  • VAT - 21.47
  • Total 128.84

Im being taken for an absolute mug but they have my phone now and i just want this over and done with. Absolutely seething. This has definitely got me thinking about insuring my phone. That wont be cheap either!

Also, "Micro Drive replacement only"? So the HDD..?
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Old July 7th, 2011, 11:20 AM   #13 (permalink)
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Quote:
Originally Posted by RED_ View Post
Bloody hell, they've just quoted me 128.84. What a joke. Here is the breakdown of costs:

  • Level 10 - Class C parts - 13.00
  • Level 2 - LCD replacement (Athena Micro Drive replacement only) - 62.77
  • Labour - 22.00
  • Shipping - 9.60
  • VAT - 21.47
  • Total 128.84

Im being taken for an absolute mug but they have my phone now and i just want this over and done with. Absolute w*****s. This has definitely got me thinking about insuring my phone. That wont be cheap either!
It is annoying, I can understand your frustration. My bank account offers mobile insurance as one of the perks of having an account with them (amongst other benefits), it might be worth seeing if yours does the same?

I know you're angry, but would you mind editing the naughty word out of your post? I'm not too sure if language like that is acceptable here.
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Old July 7th, 2011, 01:39 PM   #14 (permalink)
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I noticed something the other day about the dhd when it was turning on. when you press in the area of the search button on the bottom right of the phone it puts pressure on the lcd and makes the screen kind of ripple. This reminded me of this thread because the op said it was the bottom right side fo the screen that broke. I don't know if this is a design flaw or not but when you press on the bottom left side it doesn't do this. Is it just my phone that does this or has anyone else noticed it?
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Old July 13th, 2011, 02:45 AM   #15 (permalink)
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Got my phone back yesterday, had to go out so only had a quick look at it now. Everything seems in order. I'm hoping they haven't got any dust in the screen because that would be really annoying. Fixing one problem and creating another. Anyway now i want to buy a 32gb SD so my backup data will have to be transferred onto that. Going to be a week or so before i get all this back to working order.

Thanks again for all the advice on here lads and lasses!
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Old July 14th, 2011, 09:06 AM   #16 (permalink)
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Hate to keep updating this thread but i signed back into my gmail account and it didn't send my apps back to me, however many times i synced it up. Going through the mybackup files i have so i can restore it from there now.

Searching google some have said it could be because i opened the market before i synced the gmail account to my phone. Is there any truth in this?
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Old February 6th, 2012, 11:54 AM   #17 (permalink)
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Very interesting observation, Landovr.

I just sold a standard Desire on ebay, buyer returned with broken screen (either happened in transit or with him), and now HTC have looked at it and sent me a photo of a crack going across the bottom right corner of the LCD screen!

Careful folks...
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Old February 6th, 2012, 02:20 PM   #18 (permalink)
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So far my phone looks indestructible ... Had to pick it out between radiators with a knife, dropped it a few times , dropped it twice on asphalt from about 1.6 meters up, and only thing I can see on my phone is a little scratch under the camera... nothing wrong with the screen either....
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Old March 26th, 2012, 07:01 AM   #19 (permalink)
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I cracked mine it dropped from pocket height face down onto concrete. Although the phone was working perfectly apart from the cracked screen HTC just quoted me the following to replace the glass.

Level 2 - LCD replacement (Athena Micro Drive replacement only) 75.32
Level 5 - Full Plastic Refurbishment 35.72
Labor 22.00
Shipping 9.60
Tax 28.53
Total 171.17
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