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Old July 21st, 2011, 05:35 PM   #1 (permalink)
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Angry blank screen can't do the reboot with vol +power

hi there im a little baffled at this i was sending a text then all of a sudden my screen just went blank tried holding down volume down key and pressed the power button at same time. and tried both keys up and down at same time still no joy only got a ever so slight of a flicker as in white then never returns . even if i timed it right never works. it worked for me in the past it came up with 3 androids then pressed reset but not now .

if any help could be achieved i would be ever so grateful

i only get the front 4 little icons on desire hd nothing else no light on touch screen i hear phone rnging and hear textes but cant see a thing .

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Old July 21st, 2011, 05:49 PM   #2 (permalink)
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Sounds obvious, but have you tried removing the battery, re inserting, then turning on again?
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Old July 21st, 2011, 05:53 PM   #3 (permalink)
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hi yea i have done all that im kind of stuck to be honest im running out of ideas so came to you guys for advice
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Old July 21st, 2011, 06:35 PM   #4 (permalink)
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even bought a new battery and new sd card still same
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Old July 22nd, 2011, 03:11 AM   #5 (permalink)
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It sounds like a hardware fault and you're going to have to call in the warranty unfortunately.
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Old July 22nd, 2011, 07:01 AM   #6 (permalink)
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thing is its out of warranty ,
i have had this problem before were it goes comes back but this has been 3 days now no idea what to do now
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Old July 22nd, 2011, 07:14 AM   #7 (permalink)
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They will still fix it if its out of warranty but they will charge you. Don't expect it to be cheap if its something to do with the LCD.
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Old July 22nd, 2011, 07:46 AM   #8 (permalink)
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hi red ill be perfectly honest i dont think it is the screen it was an update i put on it cant mind which one it was called i just remember clicking on the update then all off a sudden after reading a text it went blank on me plus it came up low battery power so put it on charge over night still nothing just a very dull back light which is very dull to see in background it flickers white
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Old July 22nd, 2011, 07:59 AM   #9 (permalink)
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well, if you have a backup handy, and have Radio S-OFF [ACE PVT SHIP S-OFF RL]

Just use an RUU (since you dont have to see whats going on on the phone to control it) to wipe and reload the phone, then root, and restore.



If its unrooted, well then you'll loose whatever data that isnt stored on your sd or synced with the various accounts (which is just a time consuming annoyance)

Hopefully if it is just a software issue (and not the adreno 205 soc or lcd) then you'll be able to see everything once again.
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Old July 22nd, 2011, 08:05 AM   #10 (permalink)
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hi there jsl i would like to give this a bash im with t mobile which ruu would i be looking at if you could help me here thanks
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Old July 22nd, 2011, 08:14 AM   #11 (permalink)
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were you rooted/s-off'ed or no?

If not, then it's probably this RUU

http://www.multiupload.com/R2YN3PR63B

which then [If you want to root] you can use CuBz method to update the 2.37 build to the one that can still be exploited, downgrade to 2.36 (rather than the 1.32) and then root


If you were rooted and s-off'd prior to the problem (and want to have the ability to root)
Go for the 2.36.405.8 RUU in my thread here: http://driphter.com/index.php?topic=3867.0
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Old July 22nd, 2011, 08:16 AM   #12 (permalink)
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what does s rooted or off mean please
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Old July 22nd, 2011, 08:26 AM   #13 (permalink)
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Rooting your device is gaining superuser access.

S-Off is related to the rooting process.
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Old July 22nd, 2011, 08:27 AM   #14 (permalink)
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ok im the superuser sorry about that lol
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Old July 22nd, 2011, 08:32 AM   #15 (permalink)
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ok ill try the megaupload first just downloading it the now ill get right back to you if i fail on this one jls
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Old July 22nd, 2011, 08:34 AM   #16 (permalink)
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Do you mean you went through the process of rooting your phone? This means that you would have an app called "Superuser" in your app drawer and you would be able to install custom ROM's on the phone.
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Old July 22nd, 2011, 08:42 AM   #17 (permalink)
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hi no i mean im the user of my mobile its a contract phone which has no insurance on it
the bill is under my brother n laws name which i pay the bill for this phone to him
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Old July 22nd, 2011, 08:55 AM   #18 (permalink)
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hi no i mean im the user of my mobile its a contract phone which has no insurance on it
the bill is under my brother n laws name which i pay the bill for this phone to him
In this case, you would have to follow JSL's directions for non-routed devices. I don't have any experience in this though, so can't give you any advice on it!
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Old July 22nd, 2011, 09:05 AM   #19 (permalink)
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Hopefully thats the version that he has on his phone, and it'll simply overwrite the existing software. Thats the latest version i've been able to find for t-mobile uk.
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Old July 22nd, 2011, 09:09 AM   #20 (permalink)
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Hopefully thats the version that he has on his phone, and it'll simply overwrite the existing software. Thats the latest version i've been able to find for t-mobile uk.
I thought as much - didn't know 100% though!!
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Old July 22nd, 2011, 09:29 AM   #21 (permalink)
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hi jls it came back saying

the rom update utility cannot update your android phone

please get the correct rom update utility and try again
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Old July 22nd, 2011, 09:35 AM   #22 (permalink)
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hi jls it came back saying

the rom update utility cannot update your android phone

please get the correct rom update utility and try again

do you remember which software version you had before you started getting the issue of the blank screen/flicker? (was the ota update to 2.42? 2.50?)
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Old July 22nd, 2011, 09:39 AM   #23 (permalink)
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Quote:
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do you remember which software version you had before you started getting the issue of the blank screen/flicker? (was the ota update to 2.42? 2.50?)





im unsure do behonest i just remember a thing on top saying update cant mind what it says to be honest jls
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Old July 22nd, 2011, 09:41 AM   #24 (permalink)
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Quote:
Originally Posted by D-U-R-X View Post
In this case, you would have to follow JSL's directions for non-routed devices. I don't have any experience in this though, so can't give you any advice on it!




i shall do thanks for your time
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Old July 22nd, 2011, 09:46 AM   #25 (permalink)
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i shall do thanks for your time



also forgot to mention on the update rom software it came up saying error 140 bootloader version error
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Old July 22nd, 2011, 09:51 AM   #26 (permalink)
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Do you remember if you had the Gingerbread update (software 2.3) or if you were still on Froyo (software 2.2.1)
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Old July 22nd, 2011, 09:54 AM   #27 (permalink)
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Quote:
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Do you remember if you had the Gingerbread update (software 2.3) or if you were still on Froyo (software 2.2.1)


i dont think i had gingerbread update
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Old July 22nd, 2011, 09:55 AM   #28 (permalink)
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If its completely locked out, its going to be hard to recover from this, unless we can know exactly which version it updated to. (especially since its still S-On)
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Old July 22nd, 2011, 10:05 AM   #29 (permalink)
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If its completely locked out, its going to be hard to recover from this, unless we can know exactly which version it updated to. (especially since its still S-On)


ok i slightly remember froyo
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Old July 22nd, 2011, 10:08 AM   #30 (permalink)
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Quote:
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ok i slightly remember froyo

If it was Froyo, then try this one

RUU_Ace_TMO_UK_1.75.110.2_R_Radio_12.28e.60.140f_2 6.04.02.17_M2_SF.exe

If that one doesnt work, try 2.50, find it in my thread here, the dl should be quick as its hosted on our servers
http://driphter.com/index.php?topic=3872.0
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Old July 22nd, 2011, 10:18 AM   #31 (permalink)
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ok downloading it now ill get back to you soon as its done
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Old July 22nd, 2011, 11:58 AM   #32 (permalink)
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ok downloading it now ill get back to you soon as its done




ok i downloaded that problem i have now is when i plug into the usb via phone it comes up says driver found then nothing goes is there software so it recognises everytime i plug my phone into usb?
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Old July 22nd, 2011, 01:44 PM   #33 (permalink)
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STOP

Before you do anything like rooting, installing an RUU or whatever, regardless of whether or not you have insurance from your network provider or a 3rd Party, you have a 2 year manufacturers warranty from HTC. I'd call them before you do ANYTHING. Providing you've not used the handset in any abnormal fashion or caused any damage yourself, this will stand.

If the RUU goes wrong, it will void the warranty and I would only ever recommend rooting and installing a custom ROM/RUU as a last resort to solving any issue. Here's an example of what can happen if an RUU goes bad.

If the screen will not come on and you can't get the phone to boot, this suggests a H/W issue and I don't believe an RUU will resolve. When you plug the phone into your PC, can you access it in anyway? Does it come up as an external drive? When you open HTC Sync, does it recognise the handset is plugged in?
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Old July 22nd, 2011, 02:18 PM   #34 (permalink)
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how do i get the black screen off its stuck on it its happend wen i was jail breaking it
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Old July 22nd, 2011, 02:26 PM   #35 (permalink)
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STOP

Before you do anything like rooting, installing an RUU or whatever, regardless of whether or not you have insurance from your network provider or a 3rd Party, you have a 2 year manufacturers warranty from HTC. I'd call them before you do ANYTHING. Providing you've not used the handset in any abnormal fashion or caused any damage yourself, this will stand.

If the RUU goes wrong, it will void the warranty and I would only ever recommend rooting and installing a custom ROM/RUU as a last resort to solving any issue. Here's an example of what can happen if an RUU goes bad.

If the screen will not come on and you can't get the phone to boot, this suggests a H/W issue and I don't believe an RUU will resolve. When you plug the phone into your PC, can you access it in anyway? Does it come up as an external drive? When you open HTC Sync, does it recognise the handset is plugged in?









hi there ive already phoned them they said it would cost me so im happy to give this a try ive checked the other forum you told me to go to i can see how it can be bricked . but in my case ill be happy to go ahead and give anything a bash to get this up and running
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Old July 22nd, 2011, 02:29 PM   #36 (permalink)
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sometimes it recognises it via usb but not all the time its just luck i guess

is there no away i could put my sd card into my usb with my other fitter for it to try anything possible
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Old July 22nd, 2011, 02:41 PM   #37 (permalink)
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hi there ive already phoned them they said it would cost me so im happy to give this a try ive checked the other forum you told me to go to i can see how it can be bricked . but in my case ill be happy to go ahead and give anything a bash to get this up and running
Aye? The handset hasn't even been out for a year so it's definitely covered under warranty by law, regardless of what they told you. Unless you've told them you've tried to root? You're def talking about the Desire HD and not the original Desire? Those are the only reasons I can think of they wouldn't repair under warranty.

Fair play though, if you're happy to go down the ruu path, go for it
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Old July 22nd, 2011, 02:59 PM   #38 (permalink)
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example of my phone its desire hd for sure
[IMG]http://androidforums.com/data:image/jpeg;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAIBAQIBAQICAgICAgICAwUDAwMDAwYEBAMFBwYHBwcGBw cICQsJCAgKCAcHCg0KCgsMDAwMBwkODw0MDgsMDAz/2wBDAQICAgMDAwYDAwYMCAcIDAwMDAwMDAwMDAwMDAwMDAwMDA wMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAz/wAARCACZAfsDASIAAhEBAxEB/8QAHwAAAQUBAQEBAQEAAAAAAAAAAAECAwQFBgcICQoL/8QAtRAAAgEDAwIEAwUFBAQAAAF9AQIDAAQRBRIhMUEGE1FhByJ xFDKBkaEII0KxwRVS0fAkM2JyggkKFhcYGRolJicoKSo0NTY3O Dk6Q0RFRkdISUpTVFVWV1hZWmNkZWZnaGlqc3R1dnd4eXqDhIW Gh4iJipKTlJWWl5iZmqKjpKWmp6ipqrKztLW2t7i5usLDxMXGx 8jJytLT1NXW19jZ2uHi4+Tl5ufo6erx8vP09fb3+Pn6/8QAHwEAAwEBAQEBAQEBAQAAAAAAAAECAwQFBgcICQoL/8QAtREAAgECBAQDBAcFBAQAAQJ3AAECAxEEBSExBhJBUQdhcRM iMoEIFEKRobHBCSMzUvAVYnLRChYkNOEl8RcYGRomJygpKjU2N zg5OkNERUZHSElKU1RVVldYWVpjZGVmZ2hpanN0dXZ3eHl6goO EhYaHiImKkpOUlZaXmJmaoqOkpaanqKmqsrO0tba3uLm6wsPEx cbHyMnK0tPU1dbX2Nna4uPk5ebn6Onq8vP09fb3+Pn6/9oADAMBAAIRAxEAPwD7eSU8AfKB+VLGZC5Y5B7YHWkVCQGZcA+ 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Old July 22nd, 2011, 03:00 PM   #39 (permalink)
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tried to put a picture of it on here but not showing the htc desire
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Old July 22nd, 2011, 03:03 PM   #40 (permalink)
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I'll see if I can find the relevant section of the sale of goods act. If you were using it normally, and exactly as you said in the first post, then there's no reason for them not to replace/repair.
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Old July 22nd, 2011, 03:06 PM   #41 (permalink)
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there was water damage to it before told them about it so they told me no chance of it passing warranty

this was away back in january and phoned still worked till now so that was like 7 months ago
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Old July 22nd, 2011, 03:11 PM   #42 (permalink)
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im no to clued up in the jail breaking stuff

only thing is to take out battery .

put battery back

hold down the volume key

press power on

dont let go till you see a white screen with 3 androids

then you take it from there
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Old July 22nd, 2011, 03:37 PM   #43 (permalink)
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there was water damage to it before told them about it so they told me no chance of it passing warranty

this was away back in january and phoned still worked till now so that was like 7 months ago
Ah, didn't realise it was from another incident.
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Old July 22nd, 2011, 03:43 PM   #44 (permalink)
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Ah, didn't realise it was from another incident.

was my fault really i shouldve mentioned it at start
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Old July 22nd, 2011, 03:44 PM   #45 (permalink)
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If you're getting a driver install prompt when connecting your phone to the pc, specifically qload usb, then you're phone is bricked (and it isnt anything the RUU's have done).
This happened to my device due to a cwm recovery glitch that corrupted the internal memory and destroyed the bootloader (no, i wasnt trying to partition the sd card). But since you were still getting screen flicker and the 4 screen buttons were lighting up like you said, then it was still manageable to recover from.

The only options you have to fix this is to sent it in to warranty for repair (which if im correct shouldnt cost you anything other than shipping since the device hasnt been available in the world for a full year yet). The repair will consist of them taking apart the phone and changing the mainboard (so essentially its a new device witha new imei and serial #).

The other thing that can be done is to find someone with/send it to someone that has a Riff Box so that the emmc can be rewritten and a bootloader can be flashed to it.

the qload driver is for use with QPST tools, but you wont be able to get very far with that since there are no engineering phone images available to load up. (QPST is quallcomm's engineering tools). If you search about it you'll probably find a thread with me in it. lol
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Old July 22nd, 2011, 03:53 PM   #46 (permalink)
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If you're getting a driver install prompt when connecting your phone to the pc, specifically qload usb, then you're phone is bricked (and it isnt anything the RUU's have done).
This happened to my device due to a cwm recovery glitch that corrupted the internal memory and destroyed the bootloader (no, i wasnt trying to partition the sd card). But since you were still getting screen flicker and the 4 screen buttons were lighting up like you said, then it was still manageable to recover from.

The only options you have to fix this is to sent it in to warranty for repair (which if im correct shouldnt cost you anything other than shipping since the device hasnt been available in the world for a full year yet). The repair will consist of them taking apart the phone and changing the mainboard (so essentially its a new device witha new imei and serial #).

The other thing that can be done is to find someone with/send it to someone that has a Riff Box so that the emmc can be rewritten and a bootloader can be flashed to it.

the qload driver is for use with QPST tools, but you wont be able to get very far with that since there are no engineering phone images available to load up. (QPST is quallcomm's engineering tools). If you search about it you'll probably find a thread with me in it. lol


hi there i still get the 4 lights up no problem and the flicker

odd occasional time it loads to usb but not all the time keeps saying found new hardware other times nothing loads on usb at all

is there no away with i can put my sd card on to pc and copy a file to it so it can make it run on the phone automatically sort of thing?
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Old July 22nd, 2011, 03:53 PM   #47 (permalink)
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there was water damage to it before told them about it so they told me no chance of it passing warranty

this was away back in january and phoned still worked till now so that was like 7 months ago
and if the internal water damage stickers have changed color, then you're pretty much up the creek for the warranty. And because of the water dammage, even the riffbox jtag method will probably not work if the hardware itself is pooched.
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Old July 22nd, 2011, 04:00 PM   #48 (permalink)
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and if the internal water damage stickers have changed color, then you're pretty much up the creek for the warranty. And because of the water dammage, even the riffbox jtag method will probably not work if the hardware itself is pooched.


this was 7 months ago water was there well dried in

still worked till this day

on battery sticker is white so not water damaged
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Old July 22nd, 2011, 04:02 PM   #49 (permalink)
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hi there i still get the 4 lights up no problem and the flicker

odd occasional time it loads to usb but not all the time keeps saying found new hardware other times nothing loads on usb at all

is there no away with i can put my sd card on to pc and copy a file to it so it can make it run on the phone autonatically sort of thing?
ya, when you run an RUU, in the temp folder there will be two folders with long numbered names within parenthesis {}, in one of those folders will be a few files and another folder, and in that will be a load of files, one will be rom.zip . Copy that file somewhere else like your desktop, rename it PD98IMG.zip and then copy if to your sd (in the root, meaning not in any folders or anything). then pop the sd back in your device, and then power it on to the bootloader (mind you, you wont see it because of the problems you're experiencing)

you can find out where the temp folder is by right clicking on "my computer", advanced system settings/advanced tab, then click the "environment variables" and it will show you where the temp folders are located on your comp.

once starting into the bootloader from the powered off state, leave it for about 10 minutes, and then press the volume up key. This is the key that you press for the bootloader to go ahead with the load once its checked the image itself.

wait another 15 to 20 minutes and then press the power button once.

If the device actually accepted the image then it will reboot and you'll be good, if not, the most likely you need a new mainboard.
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Old July 22nd, 2011, 04:35 PM   #50 (permalink)
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ya, when you run an RUU, in the temp folder there will be two folders with long numbered names within parenthesis {}, in one of those folders will be a few files and another folder, and in that will be a load of files, one will be rom.zip . Copy that file somewhere else like your desktop, rename it PD98IMG.zip and then copy if to your sd (in the root, meaning not in any folders or anything). then pop the sd back in your device, and then power it on to the bootloader (mind you, you wont see it because of the problems you're experiencing)

you can find out where the temp folder is by right clicking on "my computer", advanced system settings/advanced tab, then click the "environment variables" and it will show you where the temp folders are located on your comp.

once starting into the bootloader from the powered off state, leave it for about 10 minutes, and then press the volume up key. This is the key that you press for the bootloader to go ahead with the load once its checked the image itself.

wait another 15 to 20 minutes and then press the power button once.

If the device actually accepted the image then it will reboot and you'll be good, if not, the most likely you need a new mainboard.








i already have a file called PD98IMG.zip would that one be ok i take it i dont have to stract this file leave it as it is?
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