Factory Restored DHD - Lost Unlock?

Amster_G · August 8th, 2011, 01:30 AM

A little while ago I made a thread, asking whether or not I would lose the unlock after doing a factory reset on my Desire HD. Basically I once bought that phone, entered an 8-digit code to unlock it to Fido. I never knew at the time what the code was for - could've just been a SIM-unlock only.

Old thread.

Here's the current situation;

I just bought the Samsung Galaxy S II. I canceled my Fido plan and went ahead with the new phone (Virgin locked). I decided to do a full factory reset on the Desire HD. After it was all done, I decided to randomly try out my girlfriend's Virgin SIM card. It registered as BELL (same company) but it had no service. In the carrier info menu it showed "none" or "unknown" under the operator's name. I restarted the device and that time there was no detection of any kind at all. Just "No Service".

When I boot up the Desire HD, it shows a Telus logo. It's done that forever, even when I had it unlocked for Fido.

So, what do I do now? Is it now just a Telus phone again? How would someone be able to use a different carrier on this phone now? I'd like to sell it soon but I don't dare to put it up for sale as "fully unlocked".

Dixi1801 · August 8th, 2011, 03:00 AM

Quote:

Originally Posted by Amster_G

A little while ago I made a thread, asking whether or not I would lose the unlock after doing a factory reset on my Desire HD. Basically I once bought that phone, entered an 8-digit code to unlock it to Fido. I never knew at the time what the code was for - could've just been a SIM-unlock only.

Old thread.

Here's the current situation;

I just bought the Samsung Galaxy S II. I canceled my Fido plan and went ahead with the new phone (Virgin locked). I decided to do a full factory reset on the Desire HD. After it was all done, I decided to randomly try out my girlfriend's Virgin SIM card. It registered as BELL (same company) but it had no service. In the carrier info menu it showed "none" or "unknown" under the operator's name. I restarted the device and that time there was no detection of any kind at all. Just "No Service".

When I boot up the Desire HD, it shows a Telus logo. It's done that forever, even when I had it unlocked for Fido.

So, what do I do now? Is it now just a Telus phone again? How would someone be able to use a different carrier on this phone now? I'd like to sell it soon but I don't dare to put it up for sale as "fully unlocked".

Id try another sim or two!

If that fails you could always use a sim unlock tool, although these may require root! I'm not 100%! Hope this helps

Amster_G · August 8th, 2011, 05:15 PM

I suppose I could try another SIM card or two. I don't know how to root, though (in case others SIM cards do not work).

EDIT: I just tried my own Virgin SIM form my new phone. I popped it into my Desire HD and no luck. Still "No Service". I don't know anyone with a Telus card so I wouldn't even be able to try that out. This sucks because I just don't know how this phone will work, preferably to any provider.

Xyro · August 8th, 2011, 07:38 PM

The first thing to check is you're a) putting the sim card in properly and b) are putting the plastic cover back on the bottom of the phone (the antennae is in that cover).

Amster_G · August 9th, 2011, 11:16 AM

Quote:

Originally Posted by Xyro

The first thing to check is you're a) putting the sim card in properly and b) are putting the plastic cover back on the bottom of the phone (the antennae is in that cover).

Ah thank you very much. That was it! That wasn't very smart of me, not putting the bottom cover back on...

The unlock still work. I tested it with my new Virgin sim card and it worked!

Xyro · August 9th, 2011, 11:35 AM

Heh, its a lesson I learnt by experience