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Old November 28th, 2011, 04:22 PM   #1 (permalink)
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Default Replace desire hd volume key???

I er snapped my volume key..... Just wondering how to put a new one in???

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Old November 28th, 2011, 04:51 PM   #2 (permalink)
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If it just snapped, you should be able to get it repaired free of charge by HTC.

I would presume it's covered under warranty.
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Old November 29th, 2011, 10:16 AM   #3 (permalink)
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Well I'm just trying to get it done by myself as I've already bought the key and tools... I guess I just open the back up
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Old November 29th, 2011, 10:27 AM   #4 (permalink)
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It was late last night when I saw this thread and I thought I'd answered it... sorry... I will find a link on how to take it to pieces (you only need to watch the first 2-2.5 mins of it (not all 9.5 mins).
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Old November 29th, 2011, 10:29 AM   #5 (permalink)
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Right... found it:

HTC Desire HD Disassembly Video - YouTube

If you do it yourself, it wouldn't be covered by warrantee - if you have the tools and you're happy doing it yourself, then go for it!!

EDIT - you really do only need to watch until 2.32 or 2.33 mins!
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Old November 29th, 2011, 04:44 PM   #6 (permalink)
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Aah, but I'm trying to replace the external volume key / rocker...
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Old November 29th, 2011, 04:54 PM   #7 (permalink)
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Aah, but I'm trying to replace the external volume key / rocker...
Yeah - if you watch the video from the beginning (well... not the beginning, as it starts by showing you what you need to do it) until 2 mins 25 secs - I think this is where you actually start "Remove the Agency label from the device... then @ 2 mins 31 secs... "remove the volume key from the housing carefully" - this is the step you need to do.

Ok... you may not have to do the steps before, but I don't know.
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Old November 29th, 2011, 05:02 PM   #8 (permalink)
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But in the video they remove the mechanism, but i want to replace the outer rocker
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Old November 29th, 2011, 05:09 PM   #9 (permalink)
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Aaaaahhh... sorry - I didn't look too closely at the video and I had only watched the video up to that point!

Have you watched the whole thing to see if it is removed later?
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Old November 30th, 2011, 03:39 AM   #10 (permalink)
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They keep the rocker attached to the back metal bezel.....
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Old November 30th, 2011, 04:00 AM   #11 (permalink)
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hmmm... gutted... will have another look to see what I can find when I finish work this evening!
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Old November 30th, 2011, 04:26 PM   #12 (permalink)
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How do I go through htc to fix my phone
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Old November 30th, 2011, 04:31 PM   #13 (permalink)
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Sorry - didn't have any luck finding anything last night!

I haven't ever had to contact HTC myself, but I would have thought a good place to start would be to actually speak to your carrier - they will either put you in touch with HTC or will be able to sort it for you themselves!
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Old November 30th, 2011, 04:36 PM   #14 (permalink)
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Are you UK based? Their number is 0845 890 0079
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Old November 30th, 2011, 04:39 PM   #15 (permalink)
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Are you UK based? Their number is 0845 890 0079
Thanks Presidente - picking up the slack, as usual!!
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Old December 1st, 2011, 10:28 AM   #16 (permalink)
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Is there not a email?? The phone is not really mine, and don't wanna tell the owner what I've done ; you see in a youte :-) reckon I can buy a new back bezel???
Also will someone like carphone warehouse open up my phone for me???
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Old December 1st, 2011, 10:31 AM   #17 (permalink)
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To be honest, I would be surprised if Carphone Warehouse would do anything like that for you... I think they are more sales and then would send away to a dedicated repair centre for anything.

If you come clean about how it happened to the person who's phone it is, I'm sure they'd be fine!
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Old December 1st, 2011, 10:32 AM   #18 (permalink)
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Is there not a email?? The phone is not really mine, and don't wanna tell the owner what I've done ; you see in a youte :-) reckon I can buy a new back bezel???
Also will someone like carphone warehouse open up my phone for me???
HTC Help Center

There's an email option on the page.
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Old December 1st, 2011, 12:01 PM   #19 (permalink)
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thanks . But i'd rather go on and fix it myself... shame about CPW not doing that then , but mabye one of those like cornershop phone fixing things..... like XT9 in carlton????
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Old December 1st, 2011, 12:18 PM   #20 (permalink)
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They might do it, but you'd have to go in and ask though.

As above though, if it's not yours, have you thought about just owning up and letting the owner claim via warranty?

Say you fix it yourself, then the warranty seals have been broken because you/a non HTC repair shop has opened it up. If, in future the owner has to return it to HTC for repair and HTC state the warranty is void because it's already been opened, they might end up with a large repair bill.
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Old December 1st, 2011, 02:19 PM   #21 (permalink)
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but theres only one void seal to break , and im pretty sure i can cut that off with a scalpel ( see the post of xda
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Old December 1st, 2011, 02:28 PM   #22 (permalink)
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ill see what i can doo.....otherwise ill send it in to htc after a root and a nan thing backup a thing...
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Old December 1st, 2011, 02:29 PM   #23 (permalink)
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Rooting generally voids your warranty too.
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Old December 1st, 2011, 03:08 PM   #24 (permalink)
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Why not see if HTC will fix it for you and then look @ rooting?

HTC may only fix it for you if you can prove that you are the one who bought it though... but not if it's your friends!
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Old December 1st, 2011, 04:05 PM   #25 (permalink)
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Can I root, do a full back up.... Restore with ruu and send it back to htc / orange....???
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Old December 1st, 2011, 05:40 PM   #26 (permalink)
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Can I root, do a full back up.... Restore with ruu and send it back to htc / orange....???
Well, to advise you on that would be to allow a perception of condoning a sort of anti-carrier/user agreement ("Terms of Service") scheme.

So we can't go into a discussion on that course of action you mention in particular.

Please understand.
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Old December 2nd, 2011, 01:04 AM   #27 (permalink)
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Quote:
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Well, to advise you on that would be to allow a perception of condoning a sort of anti-carrier/user agreement ("Terms of Service") scheme.

So we can't go into a discussion on that course of action you mention in particular.

Please understand.
what ? why not ... also , HTc said that they wontt repair it if its wear and tear or physical damage : but what i did was to pull the volume key out from the outside .... if i said that , i dunno , mabye dropped it , the key shattered , and now ive lost half ???
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Old December 2nd, 2011, 04:42 AM   #28 (permalink)
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we can't go into a discussion on that course of action you mention in particular.
Quote:
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what ? why not ...
Because it's dishonest and fraudulent, and prohibited by the Site Rules.

You choices appear clear; either own up to the accident and (hopefully) allow the owner to have it repaired under warranty, or risk voiding the warranty with a bodge repair and leaving the unsuspecting owner with a bigger problem than a mere broken volume rocker. It's up to you, but I know which I'd prefer were it my handset.
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Old December 2nd, 2011, 12:30 PM   #29 (permalink)
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If it just snapped, you should be able to get it repaired free of charge by HTC.

I would presume it's covered under warranty.
any idea how long it would nomally take for everything to go through ?
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Old December 2nd, 2011, 12:37 PM   #30 (permalink)
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Not sure on how long this would take - you would have to bear in mind that, as it is not your phone, you would not be able to get this sorted - your friend would, as it is them that have taken the contract out!
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Old December 2nd, 2011, 01:32 PM   #31 (permalink)
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Quote:
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any idea how long it would nomally take for everything to go through ?
I think the estimate is 5-10 working days. It was taking up to 6 weeks at one point though (although I think that's because they were moving building and had a backlog which will be clear by now).
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Old December 2nd, 2011, 02:10 PM   #32 (permalink)
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lost the void stickers completely ... broke the volume completely too... ill have to accept the consequences compelety tooo.
just to let you know , to replace the volume key all you do is feed both ends through with th ehelp of a pen ( no need to open and ruin you rphone )
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Old December 15th, 2011, 07:02 PM   #33 (permalink)
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In the first week of owning my desire hd the rocker fell out and got lost, carrier said damage not warranty issue.

Brought dummy phone off ebay for $5 as no parts were available (12months ago) spent an hour with a file an made a new one - as dummy phone parts are not the same.
Glued it in and its been going strong since.

Bit different to the op's question but could be helpful for someone in the future.
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Old April 23rd, 2012, 08:17 AM   #34 (permalink)
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Would love to post a helping image, but can't because I've not posted anything, what's the limit for that?
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Old April 23rd, 2012, 09:30 AM   #35 (permalink)
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Quote:
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Would love to post a helping image, but can't because I've not posted anything, what's the limit for that?
Once you have posted once, you are good to go with posting links/images, etc.

This is an old problem though (from last year) and has since been solved
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Old April 24th, 2012, 12:29 PM   #36 (permalink)
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I broke mine so I used this company, ordered online and had it in two days.

It was a doodle to fit without taking the phone apart, just take you time and put it in the right way up....

HTC Desire HD Volume Button - Parts4repair.Com
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Old October 9th, 2012, 10:25 PM   #37 (permalink)
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Quote:
Originally Posted by Raistlin1158 View Post
I broke mine so I used this company, ordered online and had it in two days.

It was a doodle to fit without taking the phone apart, just take you time and put it in the right way up....

--Snip-- (no links allowed for first post, but just had to say thanks!)

Seconded. I pulled mine out to clean out some gunk behind it/around it, and in the process pulled a bit of the rubber backing away. Put it back in and it was always loose, eventually falling away and gone forever.

So, you can remove/reinsert it without taking the phone apart, but you do need to be very careful and not force anything, otherwise you'll just end up right back where you started!

Also - thanks for the link Raistlin, I've been looking for somewhere to buy a replacement rocker, hard things to find, and the on-screen volume widget was getting a bit annoyint!
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Old October 11th, 2012, 01:46 PM   #38 (permalink)
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My phone went off to HTC today for another issue, but my volume rocker is also damaged with a small hairline crack. When I mentioned this on the phone before it was sent off I got the usual blurb about it not being covered. They did mention that they would repair it for 12. I am hoping that when they disassemble mine they will replace the rocker.
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Old October 18th, 2012, 09:22 AM   #39 (permalink)
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heheh

Just read this thread again , and all I can think is what a noob I once was...

yeah , the rocker just slots in after you push the little black thin in .
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Old November 5th, 2012, 04:40 AM   #40 (permalink)
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Dear forum members,

I broke the volume rocker of my DHD as well. The thing is, I don't quite understand how I can replace this button w/o taking the phone apart completely! The descriptions on this thread are too cryptic for me to understand :P (no offense)

Can anyone explain me a bit more in detail what steps I need to take in order to replace my volume button?

Thanks in advance!
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Old November 7th, 2012, 02:46 PM   #41 (permalink)
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Hi,

If it's just the silver bar you need to replace, it's quite simple.

Buy it. And then slot it in.

One end should be flexible. Put the other end in first and bend the flexible bit and guide it into the hole.
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Old November 8th, 2012, 10:01 AM   #42 (permalink)
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Default volume rocker

I had my volume rocker ripped out of its position via wear n' tear and still had my volume rocker. i noticed one end had a piece of rubber that has been mentioned here before but to me it looks like it was attached to the phone before it ripped...therefore when i tried to place my volume rocker back in-it never stayed in place and continually fell out. if i bought a new rocker via the internet how do i know it wont do the same and just fall out...does it not need to be attached to some part inside the phone to stay in place?
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Old November 8th, 2012, 05:13 PM   #43 (permalink)
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No. All the rocker does is push the contacts on the mechanism to close a circuit.

I can't guarantee, but buying and fitting a replacement should work.
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